Pickyourtrail Omdömen 704

We had a disappointing experience with Pick Your Trail and would advise considering other travel agents.
• Sales Team: They persistently called and followed up until the sales process was completed.
• After-Sales Service: The experience was the opposite, requiring constant follow-ups from my side to get any response, particularly regarding bookings and the visa process.

We booked a Europe trip through them but received no satisfactory assistance, even after multiple follow-ups. Based on this experience, I would recommend investing some time to handle your own bookings or opting for another service provider with better customer support

I recently had the pleasure of working with Shreyansh Das to plan a trip to Bali, and the experience was fantastic! From the start, he took the time to understand our needs, tailoring an itinerary that blended adventure with relaxation. Shreyansh Das recommended hidden gems in Bali, from serene spots to unique cultural experiences, making our trip unforgettable.

His attention to detail was remarkable—suggesting everything from vegetarian-friendly restaurants like Earth Cafe to budget-friendly resorts with great amenities. He even curated a perfect mix of activities that deepened our appreciation of Bali's culture and beauty.

The best part? The trip was hassle-free. Shreyansh Das handled all logistics, from transportation to bookings, allowing us to fully enjoy the experience.

Overall, Shreyansh Das exceeded expectations. His creativity, care, and expertise made our Bali trip extraordinary. Highly recommend him for your next adventure—he’ll make it unforgettable! Thank you, Shreyansh Das !

It was a great location the property was very beautiful we had a great time in Cocogiri. Deepika took great care of us. The catering staff as well as the chef's were extremely prompt tending to our needs. Special mention to Mukesh. Thank you.
I have been to Maldives before and stayed at paradise island and my recommendation is that if you want a more calmer and peaceful stay you must visit Cocogiri Island Resort as the occupancy and total number of guests are lesser. The reef and marine life of the vaavu atoll are absolutely gorgeous.

Things i really loved from the stay:
1. If you get the snorkeling kit free with your room please pick it up from the dive centre and go snorkeling every day. Make sure to look for the reef to go snorkeling. You can do it near the bridge as well as near the water villas. They are extremely mesmerizing and not something you should miss out on at all. Highly recommend. Please keep note of tides while going snorkeling. For us the best time was between 7-9am as post 11am the tides got stronger. You can check with tide levels at the dive centre too. If snorkeling is not included with your package you can pack it from home or rent it out from the dive centre. However if you rent it from the dive centre it must be returned by 5pm every day so, you won't be able to snorkle in the evenings. If you need a life vest, you can rent it out from the dive centre too. Do note that if you want to go swimming with sharks please check the dive centre calendar in advance as they happen only on certain days of the week.
2. The food is really good. There are vegetarian options available. The menu changes for every meal which is a great variety. I think Cocogiri should incorporate adding labels for vegetarian dishes as it would make it easier to identify than us having to ask.

A couple of issues we faced during our stay:
1. It would be great if we get our room key faster because since the location is far away the boat ride is already 1.5 hours and we will be missing in on lunch as well as the first 4 hours. So please make sure to provide rooms at a faster pace.
2.Our beach villa swing didn't have a cushion and when I called room service they didn't provide us with it and told us it was sent to wash. And the following day when I called for an update they mentioned that they could only give it to us the next day but, we were moving to the water villas the next day so there was no point in that. Please be more prompt with service.
3. Other guests at the property were racist towards us. As we were sitting on the beach bed they arrived in the paddle boat towards us and shooed us away. They said literally said"shoo" and made hand gestures towards us to go away. I get that there is a language barrier but their actions were derogatory towards us. I request people of other nationalities not to be rude towards others as everyone has paid for this luxurious vacation and no one is lesser than the others to make them feel that way. When we mentioned it to the front desk (they spoke to the guests that did that to us) and during dinner they came up, cornered my sister and told her not to complain about them to the front desk and to rather tell it straight to them. Here, I'd like to state that the guests who cornered my sister were twice as old as her. Which was not a pleasant experience.

I recently travelled to Singapore with my family for vacation. The ground team did an excellent work. Due to rain I wanted to change the ticket time for Luge ride. They immediately changed it and provided a new ticket. I had few feedbacks after coming back which was immediately addressed by the pyt customer support team

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Rajakumar K
Local Guide·63 reviews
Want to give less than a star . Don't plan any trip with pickyourtrail. I have been traveling every year First time tried with pyt . Very worst experience from planing till tour completion. Want to celebrate my birthday party at Singapore. …More

Vignesh Gopal
Local Guide·83 reviews·84 photos
a week ago
New
Pickyourtrail went above and beyond to create a truly unforgettable trip. From the moment we contacted them to the end of our journey, the service was exceptional. …More
Photo 1 in review by Vignesh Gopal
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Photo 4 in review by Vignesh Gopal+9

Anjana James
3 reviews·7 photos
a week ago
New
I recently had the pleasure of working with Pickyourtrail to plan my vacation to Georgia, and I am extremely happy with the experience! The entire process was smooth and stress-free, thanks to their expertise and attention to detail. The …More
Photo 1 in review by Anjana James
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Photo 4 in review by Anjana James+4
1

Nagaraj Palanisamy
Local Guide·148 reviews·382 photos
2 weeks ago
New
We recently came back from an amazing trip which was curated by pick your trail. Heartfelt thanks 🙏 to the entire team for their exceptional 24/7 service right from the booking process until we landed back. The Stay, transport facilities, …More
Photo 1 in review by Nagaraj Palanisamy
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Photo 4 in review by Nagaraj Palanisamy+2
Rajakumar K
Local Guide·63 reviews
just now
New
Want to give less than a star . Don't plan any trip with pickyourtrail. I have been traveling every year First time tried with pyt . Very worst experience from planing till tour completion. Want to celebrate my birthday party at Singapore. Initially planer comes then after payment the costumer is transferred to operation who gives us voucher, then transfer to local sub agent , we have to co ordinate with local agent all this communication are done by what's app or the app chat . If you raise an query they will respond in 24 to 48 hrs . This is shit kind of operation. I have been to there office in t nagar . There are more than 200 people sitting. But no use. They can organise better way . Initial person who has done my tour plan after payment he is not in any of the communication. The operation team is not connected with local Singapore vendor. Totally un coordinated team . They organised a candle light dinner in a place of 200 people noise place and a table with candle for my bday . Totally shit . If asked they said we gave option you selected. Actually pyt is to suggest places . For dinner they gave only 1 option. No other recommendations where asked . We 4 people traveled it was 2 rooms we paid fee including the breakfast. When went to hotel only 1 room was with breakfast other room didn't have breakfast. Then we called local agent , she gave other number asked me to speak to person in Chennai. Who was new and he said he is responsible for new . And asked us to pay in cash and will refund. So far not received the amount. Next day one more lady called said I am your contact person for the day but my shift is 12 to 9 . On some urgency called before 12 she messaged after 12 and said just now my time starts . Does any tourism respond in 24 hrs and in working time surprising. I have earlier travel with MURUGAN TRAVELS . They are small but they organised well it's fixed travel program with guide for entire trip . With 3 time food . Once paid in india other than personal purchase no expense was required. Support 24x7 . Here I paid twice and spend more with out any happiness. WORST ORGANISER, TOO MANY INTERNAL DEPARTMENT , MILKING MONEY, TOO MANY MANPOWER AND DEPARTMENT WHICH IS NOT REQUIRED, NOT BOTHERED ABOUT COSTUMER, ONLY THE STAFF OF PICKYOURTRAIL IS HAVING HAPPY TOME IN OFFICE WITH STRICT WORKING HOURS AND TOTALLY NOT BOTHERED OF COSTUMER.

I recently went on a trip to Baku and Tbilisi with two friends, organized by Pickyourtrail, and overall, it was a fantastic experience. They managed everything from visas, tours, transfers and internal flight to accommodating our preference for staying in Airbnbs.

I did face an issue with my visa during immigration in Baku, which required me to apply for an urgent visa on my own. Despite this challenge, everything went smoothly afterward, and the goodwill and support from Pickyourtrail were truly commendable. They consistently checked in to ensure everything was back on track, which I highly appreciated as a customer.

The tour planning was seamless, and we had great drivers throughout the journey. A special mention to Mr. Fikrat in Baku, who was not only punctual but also incredibly considerate of our needs. We felt so comfortable with him that we could leave without needing to give any instructions. Our drivers in Tbilisi, Mr. Zako and Mr. Bando, were also excellent and ensured our journey was smooth and enjoyable.

One suggestion for improvement: it would be helpful if the detailed itinerary could be shared a bit earlier, so we can review it and suggest any changes if needed.

Overall, Pickyourtrail delivered an amazing experience, and we are already looking forward to planning our future trips with them for ourselves and our families. Thank you for the great trip and the wonderful support throughout!

Had a trip to Dubai recently with my family. Everything was taken care of by Pick Your Trail. I would highly recommend their app for travel. This is my third such trip with them and have suggested this to many of them. Thank you Ruchith and Dinesh

Very very bad experience with pick your trail ,they say lot lie to make you buy their package,but they never follow or never care to fulfill.
Simply money minded people
Better ignore

Very very very bad experience 😞😞😞😞😞😞😞😞😞😞

The best part was to create your own itinerary without taking much efforts, everything can be seen on a single dashboard. Also they have flexible payment structures which will not affect your wallet much.

During the tour we did face some obstacles but the support team at PYT ensured that the problems were solved immediately. Dinesh Ram Kumar from PYT was very supportive throughout our holidays and ensured we have a good one. PYT 24 hour support chat is very useful and they respond within seconds.

Worst site to book your holiday package, they will only care till you guys finish your booking after that if any problem arise, they will not help you.
Customer service is pathetic , they have only excuses to get away from problem. I am waiting for my refund from may , its almost 5 months and no processing or solution.

The hotel in Legian, Bali came highly recommended from pickyourtrail but the experience with that hotel wasn't good - they didn't have breads available in the breakfast and the excuse was that they used up all the breads for dinner the previous night. Even the bath tub wasn't clean.

Secondly, the ferry from Gili T to Bali was the longest ferry possible of 4.5 hours, when there were 1.5 hour options available. I'm not sure why the 4.5 hour option was given to us when the cost for both ferries was the same. This error effectively wasted 1 day of our 7 day vacation.

The ground operations and technology used is great to make the experience seamless and transparent.

What could be better is the sales lead experience who put together the itenary and plan. My experience was they were just order takers rather than suggesting what experiences and hotels would be better as per client requirement. Also when asked to give best price quote nothing much was reduced and was forced to get a quote from a competitor. The price was then matched immediately...dint like that experience at all.

1. The pre-trip and planning phase with the consultant (Priya) was great. She was very articulate and was able to share multiple options
2. The resorts were great. Aksari in particular was an excellent choice.
3. The choice of places were decent however I was disappointed that we weren't able to view the kecak dance. We also felt the monkey forests could have been added to the itinerary instead of the volcano visit.
4. The driver we got was a lousy one who was trying to truck us at every opportunity. He shouted at us for missing lunch and fleeced us for tolls. He was the reason we missed the kecak dance. He lived faraway from our hotels and complained about the long commutes for him. Overall a very poor experience. Thanks for refunding the toll and kecak tickets.

Our bail trip with pick your trail was amazing.
Got customised itinerary as we want.
Our pick up for each day was always on time and the support team was helping us through the whole trip.
Overall it was amazing experience.

It was a very nicely planned hassle free holiday by pick your trail. Every person from start to end was very supportive and helpful. Thanks for the wonderful experience

24/7 customer service .. which is the best part .. any issues get rectified immediately

It was an amazing experience with the trip arranged by pickyour trial

It's my first international solo trip .

Had a lot of fun and made new friends

I recently booked a trip to Thailand through PickYourTrail, and I couldn’t be happier with the entire experience! From start to finish, everything was perfectly organized. All aspects of the trip, including flights, accommodations, and local transportation, were seamlessly taken care of. This made our vacation completely stress-free and enjoyable.

The team at PickYourTrail customized the itinerary to match our preferences, ensuring we got the most out of our trip. Whether it was airport transfers or getting around locally, they ensured everything was pre-arranged, allowing us to focus on making memories.

Highly recommend PickYourTrail for anyone looking for a hassle-free and well-planned travel experience. Looking forward to planning our next adventure with them!

Sorry for the delayed response. The experience was great. We enjoyed all the services with pick your trial. Team was supportive and made sure that we enjoyed our trip and were safe. The driver assigned to us was very cooperative. He helped us with each and everything and guided us throughout the trip about Bali. Overall, we really liked the trip.
Thanks for the great trip by Pick your trail :)