De 4 mei 2026. Zonder abonnement en ook geen nieuwe bestelling geplaats te hebben heeft Phenq mij wederom 3 potjes gestuurd en meteen gebruik gemaakt van mijn creditcard, dus geld van mijn rekenin... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
BUYER BEWARE This is a scam. I returned the product after being overcharged and I'm still waiting for a refund. They received the product back 2 weeks ago. The asked for tracking which I provided and... Se mer
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I am only giving it a 2 because the order process and the shipping process were the only thing that worked for me. I got the buy 2 get 3 free plan and I still have the 3 free left. These pills do no... Se mer
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Ho iniziato da una settimana e quindi non posso ancora esprimere giudizio. Assegno 3 stelle fiduciosa nel riscontro perché nonostante io abbia richiesto i contenuti multimediali inclusi nell’ordine,... Se mer
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Företagsinformation
Om PhenQ
Skrivet av företaget
About Crazybulk
PHENQ - FIVE POWERFUL WEIGHT LOSS PILLS IN ONE.
Most weight loss pills target only one element of your weight loss. To get the body you deserve you need a solution that works from all angles. You need PhenQ. PhenQ may not have been on the market as long as other products, but in just a few short years we’ve helped over 190 thousand customers just like you achieve the body they’ve always wanted.Our Ethos
Our customers’ views are incredibly important to us. If you have any issue at all, please reach out to us before leaving a review by emailing support@phenq.com. or through Whatsapp on +4915175520956
Kontaktuppgifter
12 Payne Street, G4 0LF, Glasgow, Storbritannien
- +1 (646) 6473150
- support@phenq.com
- phenq.com
2,1
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1 tn omdömen
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Ho iniziato a Febbraio 2024 ho comprato…
Ho iniziato a Febbraio 2024 ho comprato tre flaconi, con attività fisica e digiuno intermittenza a giugno sono arrivato a perdere 25 kg. Se si mantiene le solite abitudini e volete la pillola
Miracolosa sicuramente non fa per voi. Dopo la sospensione per l’estate e analisi riprendere a ottobre sempre con tre flaconi.
19 februari 2024
Omdöme utan inbjudan
Svar från PhenQ
Ciao Pierluigi,
Grazie per aver condiviso con noi il tuo percorso! Siamo entusiasti di sapere che hai perso ben 25 kg di peso grazie alla combinazione di attività fisica, digiuno intermittente e del nostro prodotto. La tua dedizione e il tuo duro lavoro sono davvero fonte di ispirazione!
Apprezziamo la sua onestà nel dire che non si tratta di una pillola miracolosa e che il mantenimento di uno stile di vita sano è fondamentale. È fantastico sapere che hai intenzione di continuare a ottobre con il prossimo ciclo di tre bottiglie. Siamo qui per sostenerla in ogni fase del percorso e se ha domande o bisogno di assistenza, non esiti a contattare il nostro servizio clienti.
Vi auguriamo un continuo successo nel vostro viaggio! 💪
Don’t buy
Don’t buy! They don’t stand behind their word! TERRIBLE CUSTOMER SERVICE! They don’t get back to you! They take your money and don’t answer anything after that!
9 september 2024
Omdöme utan inbjudan
Svar från PhenQ
Hi Sherry,
Thank you for sharing your feedback. I’m genuinely sorry to hear about your experience and for any frustration caused. We strive to offer the best service, and it’s disappointing to know that we fell short in your case.
To clarify, a partial refund was processed for your order on September 19th, and this has been communicated via email. As per our refund policy, no more than 2 months' worth of product can be opened and used for a successful claim under our money-back guarantee. Since there were no sealed bottles remaining from your 3-bottle order, we were only able to issue a partial refund.
I understand this might be disappointing, and I sincerely apologize if our communication wasn't as clear as it should have been. If you have any further questions or concerns, please don't hesitate to reach out—we're here to assist you.
Thank you for your understanding, and we hope to provide you with a better experience in the future.
I have ordered from PhenQ twice
I have ordered from PhenQ twice. I've never seen anything in your paperwork that indicates you would process any additional orders automatically. It is not my normal habit to allow any company to automatically renew an order under my name and to automatically charge any of my accounts. I trust you will see that this does not occur at all for any automatic orders or automatic charges to any of my accounts. Please confirm this in writing.
Based on how this is handled will determine if I ever place another order with your company.
9 september 2024
Svar från PhenQ
Hi Marilyn,
Thank you for taking the time to share your concerns with us. I completely understand your apprehension about automatic renewals and unexpected charges, and I truly appreciate your careful approach in managing your orders.
After reviewing your account, I can confirm that you are not subscribed to any automatic orders or renewals. Your last order with us was placed in February 2024, and no additional orders have been processed since then. Rest assured, there will be no automatic charges or renewals under your name.
If you have any further questions or need additional clarification, please don’t hesitate to reach out. We’re here to ensure you feel confident and secure when shopping with us, and we would love the opportunity to serve you again in the future.
Overpriced
This product did nothing to curb my appetite, which was the most important thing I was looking for when I was searching for some weight loss help. The energy boosting effects were minimal so that wasn’t much help either. Overall this product is extremely overpriced.
8 september 2024
Svar från PhenQ
Hello Tracie,
Thank you for your feedback. We are sorry to hear that you are not satisfied with your purchase and haven't experienced the results you were hoping for. We understand that nutrition can be complex, and it's sometimes challenging to determine the expected timeline for results, which is why we offer a money-back guarantee.
Upon reviewing our records, we noticed that you have not contacted our customer service team regarding any concerns about your order. Additionally, our records indicate that your most recent order was placed in February 2024, and our money-back guarantee is valid for 60 days after the delivery date. Unfortunately, this means we are unable to offer a refund at this time.
We apologize for any inconvenience this may cause. When you made your purchase, you confirmed that you had read and accepted our Terms and Conditions, which include the details of our guarantee.
Please accept our sincere apologies for any disappointment this may have caused. If you have any further questions or need assistance, please do not hesitate to contact us.
Svar från PhenQ
Hello Christopher, thank you for your feedback. We are truly sorry to know that you are not happy with your purchase and haven't had the results you were expecting with our product. Since our products are 100% natural, time to experience results might vary on an individual basis. Many of our customers do normally get good results with PhenQ when it is backed up by exercise, a healthy diet and sufficient water intake, however, bodies do work in different ways though, which is why we have our money-back guarantee. Regrettably, your order has past the guarantee period stated at: https://phenq.com/policies/refund-policy, therefore, we can no longer offer you a refund for your purchase. Please accept our heartfelt apologies for any inconvenience. If you have any other questions or concerns, please do not hesitate to contact us again through any of our support channels. You can reach us via email, live chat or phone at anytime.
Bonjour peut-on prendre deux gélules le…
Bonjour peut-on prendre deux gélules le matin et berocca boots dans l'après midi svp merci.fati
9 september 2024
Omdöme utan inbjudan
Svar från PhenQ
Bonjour Fati,
Merci de nous avoir contactés ! Vous pouvez prendre PhenQ en même temps que des vitamines comme Berocca, il ne devrait pas y avoir de problème. Cependant, si vous prenez actuellement des médicaments ou si vous avez des problèmes de santé sous-jacents, nous vous recommandons fortement de consulter votre médecin avant de combiner PhenQ avec d'autres suppléments.
Votre santé et votre sécurité sont notre priorité absolue, c'est pourquoi il est toujours préférable d'obtenir l'avis d'un professionnel dans de tels cas.
Si vous avez d'autres questions ou si vous avez besoin d'aide, n'hésitez pas à nous contacter. Nous sommes là pour vous aider !
After three bottles
After three bottles, I gained weight. Company is fine product did not work for me.
8 september 2024
Svar från PhenQ
Hi Donna, thank you for your feedback. We are truly sorry to know that you have not seen your desired results with our product. Please note that our product is completely natural and results would still vary from person to person as everybody is different. We understand that our product might not work for everyone as the world of nutrition is complex, which can make it difficult to find out what kind of timeline you can expect hence the money back guarantee. Having checked our records, you have not reached out to our customer service team to raise any problems you might have had. Furthermore, I'm afraid since your order is now outwith our money-back guarantee period we are now unable to offer you a refund. Please accept our heartfelt apologies for any inconvenience. In the event that you have any further concerns, please feel free to reach out to our customer support team via email, live chat or phone at anytime.
Je remercie le service client pour sa réactivité …
Je remercie le service client pour sa réactivité. En effet, ma commande du 15 août n’est jamais arrivée. J’ai été rapidement entendu et comprise, on m’a envoyé une commande dès le 5 septembre, qui est arrivée au bout d’une dizaine de jours, mais à bon port et c’est l’essentiel. Maintenant il ne me reste plus qu’à tenter l’expérience PhenQ
29 augusti 2024
Omdöme utan inbjudan
Svar från PhenQ
Chère cliente,
Merci beaucoup pour vos aimables paroles et pour avoir partagé votre expérience avec nous ! Nous sommes heureux d'apprendre que notre équipe du service clientèle a été en mesure de vous aider rapidement et que votre commande est arrivée à bon port. Nous apprécions votre patience tout au long du processus et nous sommes impatients que vous commenciez votre voyage avec PhenQ !
Merci encore d'avoir choisi PhenQ, et nous sommes impatients de vous servir à nouveau bientôt !
Avis PhenQ
Seul chose avoir perdu apres avoir acheter 3 flacons de ce produit miracle, c'est de la place dans mon portefeuille!
11 september 2024
Omdöme utan inbjudan
Svar från PhenQ
Bonjour Marc,
Nous vous remercions de nous avoir fait part de vos commentaires et nous sommes vraiment désolés d'apprendre que vous n'avez pas obtenu les résultats que vous espériez avec PhenQ. Nous comprenons à quel point il peut être frustrant qu'un produit ne réponde pas aux attentes, en particulier lorsque vous investissez dans votre santé.
Beaucoup de nos clients obtiennent des résultats positifs lorsqu'ils associent PhenQ à un régime alimentaire équilibré, à un exercice physique régulier et à une bonne hydratation. Cependant, nous comprenons également que le corps de chacun réagit différemment et que le chemin vers le bien-être n'est pas toujours le même pour tout le monde.
Nous offrons une garantie de remboursement, et si vous avez encore des bouteilles non ouvertes, nous serons heureux de vous aider dans le processus de retour. Comme nous ne sommes pas en mesure de vérifier votre commande avec votre seul nom de revue, nous avons envoyé une demande pour obtenir les détails de votre commande afin que nous puissions examiner la question plus en détail. N'hésitez pas à nous contacter directement par téléphone au +33 170755840, par chat en direct sur notre site officiel ou par courriel à support@phenq.com-we. Nous sommes là pour vous aider.
Votre satisfaction est importante pour nous et nous espérons pouvoir vous aider à trouver une solution.
Had a stellar experience with Mary from…
Had a stellar experience with Mary from customer service. She went above and beyond to solve an issue with an order mishap. I’ve had nothing but quick and helpful responses any time I’ve contacted the company. Those kind of experiences go a long way to trust a company is looking out for its customers.
9 september 2024
Omdöme utan inbjudan
Svar från PhenQ
Hi Lauren,
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that you had such a positive interaction with our customer service team. We're glad to know that our team went above and beyond to resolve your order issue.
It’s wonderful to hear that each of your experiences with us has been quick and helpful—that’s exactly the kind of service we strive to provide. Your trust means a lot to us, and we’re so grateful for your continued support. If you ever need anything else, don’t hesitate to reach out. We’re always here for you!
If you’re interested in exploring more discounts and great deals, please feel free to reach out to our sales team. They’ll be more than happy to assist you with finding the best options available.
You can contact our Sales team at:
UK: +44 117 463 4476
US: +1 (870) 606-3706
Thanks again for choosing us, and we hope to serve you again soon!
Customer Service
Every dealing I have had with PhenQ has been awesome - they have done everything they said they would do which is very important to me. On top of that everyone has been very professional and helpful.
5 september 2024
Omdöme utan inbjudan
Svar från PhenQ
Hi Deb,
Thank you so much for your kind words! We're thrilled to hear that you've had such positive experiences with our customer service team. It’s wonderful to know that our professionalism and commitment to doing exactly what we promise have made a difference for you. Your trust and satisfaction are incredibly important to us.
If you’re interested in exploring more discounts and great deals, please feel free to reach out to our sales team. They’ll be more than happy to assist you with finding the best options available. You can contact our Sales team at:
UK: +44 117 463 4476
US: +1 (870) 606-3706
Thanks again for your continued support, and we look forward to assisting you in the future!
Ordering was easy
Ordering was easy. Shipment was fast! But most importantly, it is the best product of this kind that actually works!!! Thank you.
7 september 2024
Svar från PhenQ
Hi Patti,
Thank you so much for your wonderful feedback! We're delighted to hear that the ordering process was smooth and that your shipment arrived quickly. Most importantly, it's fantastic to know that our product is working well for you!
If you’re interested in exploring more discounts and great deals, please feel free to reach out to our sales team. They’ll be more than happy to assist you with finding the best options available. You can contact our Sales team at:
UK: +44 117 463 4476
US: +1 (870) 606-3706
Thanks again for your support, and we look forward to serving you again!
Was accused of being a seller so really…
Was accused of being a seller so really not happy. This site do not k iw me and I find it very rude for them to accuse me of being a seller
6 september 2024
Svar från PhenQ
Hello Dawn, thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience, and I completely understand your frustration. However, kindly note that we only sell our PhenQ products for personal use and we do monitor all orders to ensure that all purchases are made for personal use only. Because you placed multiple orders for three or more bottles within a 30-day period, our system flagged your subsequent orders as not for personal use, and they were thus cancelled and refunded. We apologize once again for any inconvenience. If you have any further questions or concerns, please feel free to reach out to our customer support team via email, live chat or phone at anytime.
Svar från PhenQ
Hi Vicky,
Thank you for sharing your experience! We're thrilled to hear that our product has been helpful in curbing your appetite. Your feedback means a lot to us, and we're always here to support you on your journey.
If you’re interested in exploring more discounts and great deals, please feel free to reach out to our sales team. They’ll be more than happy to assist you with finding the best options available. You can contact our Sales team at:
UK: +44 117 463 4476
US: +1 (870) 606-3706
Thanks again for choosing us, and we hope to serve you again soon!
I live in Madrid but I was going to be…
I live in Madrid but I was going to be in the states for 10 days so I decided to put an order days before arriving the 16 of August. On the 23th I contacted the company because I had received an e mail telling the product will arrive late because they had to change transportation companies. When I talked with your customer service I told them I was worried because by the time the product got where I was I would be already in Madrid. They told me to reject the delivery but I wasn’t sure if I could because I would be staying in a summer camp and they don’t have someone who waits for the deliveries.
It arrived to a PO Box on tuesday, so I couldn’t reject it and I contacted costumer service again the same day. They told me to call USPS I told them I couldn’t because I was in Spain and that I couldn’t have anybody pickup the package because my brother, who I was staying with, is not longer there. They told me then that they would issue a complain and get back to me in 48-72 hours, it’s been past a week and I’ve tried to talk to somebody but I get the message “we’re currently offline”.
I’m currently without pills and minus 118 dollars.
23 augusti 2024
Omdöme utan inbjudan
Svar från PhenQ
Hi Jimena,
Thank you for your feedback. Please accept our sincerest apologies for the inconvenience you've experienced with your recent purchase with us. Your feedback is incredibly important to us, and I assure you that we take it very seriously.
Unfortunately, our usual courier has been experiencing some unexpected issues, which resulted in a delay in fulfilling your order. In an effort to expedite the process, we’ve decided to send it with a different courier to make sure you get your parcel as quickly as possible. I understand that the extended wait time was not ideal, and I sincerely apologize for any inconvenience it caused.
Having checked our records, I can confirm that we have gone ahead and processed a full refund of your purchase on the 9th of September 2024 for you. This credit should have reflected on your account by now, however, if this is still not received, please feel free to reach out to us again to look into this further for you.
We completely understand the frustration caused by this delay, and I want to assure you that we're taking steps to prevent similar issues in the future. Your satisfaction is of utmost importance to us, and we are committed to providing you with the exceptional service you deserve.
We truly appreciate your patience and understanding throughout this process. Please accept our heartfelt apologies once again for any inconvenience or frustration this situation may have caused you. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to our customer service team via email, phone call, or live chat. We're here to help anytime, and we hope to have the opportunity to serve you better in the future.
I never ordered again after first order…
I never ordered again after first order and they automatically charged me again and sent another shipment without my consent.
4 september 2024
Svar från PhenQ
Hi Ana, thank you for your feedback. We appreciate you bringing this matter to our attention and for sharing your experience with us. We understand your concern, and please be assured that we take these matters very seriously. Upon reviewing your order history with us, please note that you took advantage of our 15% discount on your order back in November 2023 for a subscription order instead of just a single purchase, which is why you were enrolled in a subscription with us. Our Buy 3 Get 2 free deal is priced at $209.99 USD but you only purchased it for $178.49 USD because of the 15% discount, which automatically subscribes you with a recurring order every 5 months, hence, you received a new subscription order last April of 2024. We have also sent you an email with a screenshot of our order page and an invoice of your November order for your reference. I hope these help clarify any confusion as to how you got enrolled in a subscription with us. As per your subscription account, we can confirm that this was already cancelled, therefore, there will be no further charges or shipment that will be processed from us moving forward. Should you have any further questions or concerns, please feel free to reach out to our 24/7 customer support team via email, live chat or phone at anytime.
RESO FASULLO
Non metto in dubbio l'efficacia, A ME hanno causato un'infiammazione intestinale ma questo è soggettivo.
E' PIù DI UNA SETTIMANA CHE CHIEDO UN INDIRIZZO PER IL RESO E NESSUNO MI STA RISPONDENDO
Ovviamente dopo la recensione hanno risposto, hanno dato indirizzo, ma visto che si tratta di estero bisogna preparare la fattura doganale e il modulo di libera esportazione ma essendo INTEGRATORI non ci sono voci doganali valide, mi sono tornati indietro dopo aver pagato IO la spedizione e, DI NUOVO, assistenza clienti pari A ZERO. Che fregatura. Li butterò via e da me MAI AVRANNO RECENSIONI POSITIVE.
4 september 2024
Omdöme utan inbjudan
Svar från PhenQ
Salve Francesca, grazie per aver condiviso il suo feedback e ci dispiace molto per la sua esperienza. Comprendiamo quanto possa essere frustrante non ricevere il supporto che ci si aspettava, soprattutto quando si tratta di resi.
Ho esaminato il suo caso e sembra che il nostro team abbia inviato le istruzioni per la restituzione alla sua e-mail il 5 settembre. È possibile che l'e-mail sia finita nella cartella dello spam o della posta indesiderata, quindi le consiglio di controllare per sicurezza. Se non riuscite a trovarla, fatecelo sapere e vi invieremo subito le informazioni.
La vostra soddisfazione è importante per noi e siamo qui per aiutarvi in questo processo. Non esitate a contattarci in qualsiasi momento e ci assicureremo che tutto venga risolto nel più breve tempo possibile.
If I could give this a minus 5 I would!
If I could give this a -5 I would!! Not only did the product NOT work!! I ordered 3 bottles that cost $139.99. Mine you the company says there is a money back guarantee. I call Bull on the play!!! I have been jumping through hoops for over 2 weeks with the company-doing EVERYTHING they ask and then some!! And still NO refund!!! Talk about a slap in the face!!! DO NOT WASTE YOUR TIME AND MONEY!!!! THEY ARE A JOKE AND A RIP OFF!!!!
Update-9/4/24…was sent an email from Sherylyn after having a conversation with Jochelle in customer service which she was very nice (how ever NOT the person I was dealing with in the beginning) she told me the warehouse is backed up on inspections due to the volume of returns however I would be receiving a refund in the full amount. I also received a statement showing that I would receive a refund for the full amount within 10 days. Guess we will see. Stay tuned for the out come!!! Wish this pill worked for taking the weight off instead of making me gain weight!!! I wouldn’t be going through all this right now!!!!!!!
9/7/24-finally received refund for the returned items not used!! Long road but here’s a tip…DO NOT email them…CALL THEM!!!!!!!!!!!!! This product MAY work for some people…but for some…may not. Read the reviews!!!!!
21 augusti 2024
Omdöme utan inbjudan
Svar från PhenQ
Hi Regi,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience, and I completely understand your frustration. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience caused.
I want to assure you that your refund has been processed on September 4th. Please allow 2-5 working days for it to reflect in your account, depending on your bank’s processing time.
We appreciate your patience and sincerely apologize for the delay in resolving this issue. If you have any further questions or concerns, please don’t hesitate to reach out to our 24/7 customer service team via email, live chat, or phone. We are here to help and make things right. 😊
I had a chat with one of your college…
I had a chat with one of your college Joan. He/She was amazing and he/she did great support to me to return me unused bottles.
3 september 2024
Omdöme utan inbjudan
Svar från PhenQ
Hi Annie,
Thank you for sharing your experience with us! We're thrilled to hear that our customer service team provided you with the support you needed to return the unused bottles.
We’re committed to ensuring our customers have a smooth and positive experience, and it’s wonderful to know that our team was able to assist you effectively. Your kind words mean a lot to us.
If you ever have any further questions or need additional help, please don’t hesitate to reach out. We’re always here to support you!
Thanks again for choosing us, and we look forward to assisting you in the future.
Après un avis pas élogieux sur ce…
Après un avis pas élogieux sur ce vendeur, aucune réaction de sa part.
Je pense qu'il a assez de "pigeons" pour ne pas s'inquiéter de sa politique de vente et de remboursement.
Je réitère : ce produit ne fonctionne pas, détournez vous de ce site
3 september 2024
Omdöme utan inbjudan
Svar från PhenQ
Bonjour Michelle,
Merci d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes sincèrement désolés d'apprendre que vous n'avez pas eu une expérience positive avec PhenQ et que vous avez eu l'impression que notre réponse précédente était insuffisante.
Nous nous efforçons de fournir un service et un soutien excellents à tous nos clients, et il est décourageant de savoir que nous n'avons pas répondu à vos attentes cette fois-ci. Nous tenons à vous assurer que nous prenons toutes les remarques au sérieux et que nous nous engageons à aider nos clients à atteindre leurs objectifs en matière de santé.
En ce qui concerne votre expérience avec le produit, nous comprenons qu'il peut être frustrant de ne pas voir les résultats que vous espériez. Bien que beaucoup de nos clients obtiennent d'excellents résultats en associant PhenQ à un régime alimentaire équilibré, à un exercice physique régulier et à une bonne hydratation, nous reconnaissons que le corps de chacun est différent et que les résultats peuvent varier.
Nous avons examiné votre cas et avons remarqué que vous avez été en contact avec notre équipe de service à la clientèle. Conformément à notre politique de remboursement, vous ne pouvez pas ouvrir et utiliser plus de deux mois de produits de votre commande initiale pour que votre demande soit acceptée. Étant donné que vous avez indiqué que les trois bouteilles avaient été ouvertes, nous avons procédé à un remboursement partiel pour deux d'entre elles, en signe de bonne volonté. Pour un remboursement complet, nous devons recevoir une bouteille scellée.
Nous vous présentons nos excuses pour les désagréments occasionnés et vous remercions de votre compréhension. Si nous pouvons faire quoi que ce soit d'autre pour vous aider ou si vous avez d'autres questions, n'hésitez pas à contacter notre équipe de service à la clientèle 24 heures sur 24 et 7 jours sur 7 par e-mail, chat en direct ou téléphone. Nous sommes là pour vous aider.
Nous vous remercions à nouveau pour vos commentaires et espérons avoir l'occasion de mieux vous servir à l'avenir.
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