From quotation to installation all went well, timely and ordered manner thanks. The system works well and the saving are real which is great to have given these difficult times. Happy to use again in... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Liam has been very helpful and supportive throughout the installation process. We’re seeing the benefits of solar power already and the batteries. Wish we had had 4 batteries installed to start with b... Se mer
7 months in we are delighted with your panels and they are certainly worth fitting and are paying at £8 per day and saving £15 per day on our normal electricity bills. Due to the tax relief we gained... Se mer
We had 14 solar panels a little over a year now and they've worked exactly as promised. We barely use any electricity during the sunnier seasons and sell our excess back to the grid. The installation... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
As one of the UK’s leading solar companies, with a growing team of over 35 experts we complete around 50 installations a month. We bring a wealth of experience and knowledge to help specifically design and install each one of our customer’s needs. Our mission is to empower both domestic and commercial clients with cutting-edge renewable energy solutions that significantly reduce energy costs and more importantly to tackle the bigger issue of climate change, together.
Kontaktuppgifter
Springfield Rag Room, ME14 1GU , Maidstone, Storbritannien
- 08000383485
- info@phaseenergy.uk
- phaseenergy.uk
4,5
Utmärkt
67 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Competitive prices but after sales service can be improved
We got a call from Phase Energy about the fact that they were in the area and could supply solar panels and batteries at very good prices. As this was something I was considering. I asked for a quote, which turned out to be competitive. Although we already had solar panels installed, the offer was attractive enough that we decided to replace the entire system—despite the existing panels being only 11 years old—and to maximise the use of our roof space. We also ordered three Tesla batteries.
Overall, the installation process was handled well and the service was generally good. However, there were delays with the Tesla battery installation due to supply issues on Tesla’s side.
Unfortunately, there was a bit of an hiccup after installation. Tesla delivered their battery pack in large black packaging, which was left on our drive. Phase energy said the responsibility to collect the packaging was Tesla’s but Tesla didn’t turn up and since I did not have a contract with Tesla expected Phase energy to deal with it. The packaging was removed after about 2 months.
Otherwise we are happy with everything.
16 juni 2025
Omdöme utan inbjudan
Svar från Phase Energy SE Ltd
Dear Mr Jacob,
Thank you for taking the time to leave such a detailed review and for choosing Phase Energy for your solar and battery installation.
We're delighted to hear that you found our pricing competitive and that you were happy with the overall installation and your new system. It's great to know we were able to maximize your roof space and deliver a solution that met your requirements.
We also appreciate your honest feedback regarding the post-installation experience. We apologize for the delay in the removal of the Tesla battery packaging. While the collection was the responsibility of Tesla, we recognize that, from your perspective, this should have been managed more proactively by us. Your comments have been taken on board, and we are reviewing our processes to ensure we communicate more clearly and follow up more closely with third-party suppliers to avoid similar situations in the future.
Thank you once again for your feedback and your patience throughout the process. We wish you many years of savings from your new solar and battery system, and if there is ever anything we can assist you with, our team is always here to help.
Nightmare Company
Phase Energy installed solar panels to 2 properties 25th February 2025.
* Multiple problems remain following 1 no show & 2 other visits by their Head Engineer.
* 2 fire risks + 30kg unsecured battery at one property
* Neither battery ever connected to either house.
* Installations never tested.
* No information/booklet left with instructions regarding servicing etc for battery.
* Breaches of their obligations as laid out within their contract + those in the HIES Code of Conduct.
There appears to be no governing body interested in holding this company to account.
Yes, they have agreed to covering the costs of all the remedial work required to bring this installation up to the required standard - and finally work!
This had been, and is continuing to be, an absolute nightmare!
Annie Bullock, Devon
We are now over a year on from the above review.
Phase have shown absolutely no interest in engaging in discussions regarding any reimbursement of our remedial costs and have absolutely not been ‘working with us to resolve the matter ‘.
Neither of our two installations were ever connected to either house, which should obviously have been picked up had the Phase engineer bothered to test each installation prior to departure. as required by HIES guidelines.
We submitted a report listing all their failings for one installation, including costs of the complete re-installation. They offered to reimburse the cost of the report - £150.
By mid August 2026 we should finally have the correct size battery & inverter, which might actually work - no thanks to Phase!
As for HlES, they appear to only be concerned with protecting their members regardless of their failings!
Phase are only now engaging in negotiations for compensation due to contact via our solicitor.
During the initial survey of the property by Phase, l asked about the procedure if there was a fault on any of their equipment. I was assured that the equipment was monitored remotely and any fault would also be repaired remotely. This is clearly not the case.
Throughout this whole horrendous experience, with my husband’s dementia deteriorating rapidly, Phase have not only been disinterested, but evasive and downright rude.
I’m pleased to hear that at least some of their customers have been delighted with their installations - however should there be any problem, be warned & LOOK OUT!
8 juli 2025
Omdöme utan inbjudan
Svar från Phase Energy SE Ltd
Thank you for taking the time to share your feedback, Annie.
We are genuinely sorry that your experience with Phase Energy has fallen short of the standards we expect to deliver. We fully appreciate the seriousness of the concerns raised and understand the frustration caused by having outstanding issues following your installation.
We would like to acknowledge that, following our investigations, we have agreed to cover the costs associated with the required remedial works to ensure both systems are completed correctly and operating as they should. We remain committed to working through the remaining items and bringing this matter to a satisfactory conclusion.
We recognize that communication, reliability, and completing installations to the highest possible standard are essential parts of the service we provide. Feedback such as this allows us to review our processes and ensure improvements are made where needed.
We are sorry for the inconvenience and stress this situation has caused and appreciate your patience while the outstanding works are addressed. We will continue to work with you directly until everything has been fully resolved
Excellent service from start to finish
Excellent service from start to finish. From the initial enquiry to finishing the installation I couldn't fault Jessie and the team. I had a family bereavement after the survey was undertaken and they gave me the space and time to deal with that before making contact again. All my questions were answered before the installation - and I had quite a few! Jessie even came out especially to undertake a site visit to help understand my expectations.
On the installation day the entire team worked incredibly efficiently and got the job completed in a morning. Every aspect was completed neatly and the equipment positioned exactly where I had requested. Jessie even commissioned a separate worker to come and remove and subsequently replace slabs so that cabling could be hidden by running underneath.
Since then Jessie has made himself available to promptly respond to further questions from me about how best to use the app. He had previously told me but I just needed reminding. Phase Energy also provided a helpful 'cheat sheet' to set out key features. I became an avid viewer of the app, keen to review our energy generation, usage and export. More recently I simply note how much I spend on my electricity bill each day. Occasionally it is one or two pennies more than the standing charge! Thank you Phase Energy. I just wish I'd done this sooner.
If there was one thing I might have changed it would possibly be to have got a bigger battery from the outset. However, the one we have stores more than enough to provide all we need overnight and I am aware that I can add another battery at any time.
6 juni 2025
Omdöme utan inbjudan
Svar från Phase Energy SE Ltd
Dear Mr Putnam,
Here at Phase Energy we hope that you are well.
We would like to take the time to personally thank you for taking this the to write your review it really is greatly appreciated. All our feedback is valued, particularly when it reflects the professional manner of our business, quality installers, and attention we pay to customer care.
In the meantime if we can assist you with anything, please don't hesitate to contact us on 08000 383 485 or simply email info@phaseenergy.uk.
We wish you all the best with your system.
Initial contact and survey was perfect…
Initial contact and survey was perfect and couldn’t fault. Explained everything to me clearly and asked me what I want to achieve from my solar install. Unfortunately from there on it went down hill. Quote arrived and accepted. Deposit paid and install date set. Wasn’t informed of when scaffolding would be arriving until the day before the verbal install day, I contacted to check it was still happening as had nothing in writing to confirm. Scaffolding was erected, guys came to install the panels on the roof the next day (can’t fault the 2 guys that turned up) but was told the electrician would not be coming and would be delayed by a day. That’s fine these things happen next day arrives and a phone call to say the electrician won’t be arriving again (2 days of work I had to miss). 3rd day electrician arrives and completed the install. Placing the batteries where I wanted them but blocking an outdoor socket in the process, rather than mounting the battery 2 inches higher to clear the socket or moving the socket an inch. Installation was completed. No completion pack sent and I had to constantly chase for it. To be told every time I contacted that it would be with me “tomorrow” giving different excuses each time. Nearly 2 months later at it finally arrived. Certainly doesn’t feel me with confidence to use again in the future.
9 april 2025
Omdöme utan inbjudan
Svar från Phase Energy SE Ltd
Hi Mark,
Thank you for taking the time to share your feedback — both the positives and the areas where we fell short.
We're really pleased to hear that your initial experience with our survey and consultation met your expectations. Rikki and our survey team always aim to provide a clear and informative first impression, so it's great to know that came through.
That said, we are genuinely sorry that the communication and scheduling during the installation phase caused frustration and inconvenience — particularly around the scaffolding notice and delays with the electrician. We fully acknowledge that the lack of timely updates and the impact on your time were not acceptable, and we are actively working on tightening communication across our scheduling team to prevent this from happening in future.
Regarding the battery positioning and socket obstruction, this should have been flagged and resolved on-site with a more thoughtful approach. We’ll be feeding this back to the installation team as part of our quality review process.
Finally, the delay in providing your completion pack is something we sincerely apologise for. It’s not the level of service we aim to deliver, and we are reviewing our handover procedures to ensure documentation is sent promptly after every install.
We do value your business and appreciate your honest comments. If there's anything we can do to make things right or assist you further, please don’t hesitate to reach out directly.
Best regards,
Phase Energy
Excellent from start to finish.
I’m clueless when it comes to solar and I can honestly say that these guys guided me through the whole process perfectly.
Everyone I dealt with was Brilliant so much so phased Energy will be fitting out another of my poultry building’s with another 50+ panels of solar and battery storage. 👍👍
28 maj 2025
Omdöme utan inbjudan
Svar från Phase Energy SE Ltd
Dear Bayliss,
Here at Phase Energy we hope that you are well.
We would like to take the time to personally thank you for taking this the to write your review it really is greatly appreciated. All our feedback is valued, particularly when it reflects the professional manner of our business, quality installers, and attention we pay to customer care.
In the meantime if we can assist you with anything, please don't hesitate to contact us on 08000 383 485 or simply email info@phaseenergy.uk.
We wish you all the best with your system.
Unfortunately this company doesn’t pay…
Unfortunately this company doesn’t pay up for work completed for them
Avoid
1 maj 2025
Omdöme utan inbjudan
Svar från Phase Energy SE Ltd
This review is not genuine and is extremely misleading. Phase Energy Ltd provide in house scaffolding for all of our jobs but on just one occasion in the last 12 months we had to use a local company to complete a job due to a time limit provided by the end customer.
We agreed a price which our in house scaffolder agreed was fair. Upon completion of the job, the company we used for said scaffold sent an invoice for double the amount agreed. After calling the company to explain this wasn’t what was agreed we were physically threatened and were told if we don’t pay the invoice they will destroy the companies reputation online. The invoice has since been paid in full simply because we did not want anymore threats made to our staff and false reviews made online and are pursuing this through legal channels. However, the scaffold company have now ignored all contact in relation to removing the reviews and Trustpilot do not have physical people to speak too to get the reviews removed. We have flagged the review for defamation, false information however the reviews have been reinstated as the AI algorithm cannot find the issue. We have requested a call back three times from Trustpilot and have had no contact. We have emails and texts from the scaffold company telling us that the reviews were simply put there to force us to paying the invoice and once it was paid they would remove them.
We hope this clarifies the listed review and will continue pursuing Trustpilot for the removal.
Thank you.
Dont pay for their jobs after complete…
Dont pay for their jobs after complete cowboys
9 maj 2025
Omdöme utan inbjudan
Svar från Phase Energy SE Ltd
This review is not genuine and is extremely misleading. Phase Energy Ltd provide in house scaffolding for all of our jobs but on just one occasion in the last 12 months we had to use a local company to complete a job due to a time limit provided by the end customer.
We agreed a price which our in house scaffolder agreed was fair. Upon completion of the job, the company we used for said scaffold sent an invoice for double the amount agreed. After calling the company to explain this wasn’t what was agreed we were physically threatened and were told if we don’t pay the invoice he will destroy the companies reputation online. The invoice has since been paid in full simply because we did not want anymore threats made to our staff and false reviews made online and are pursuing this through legal channels. However, the scaffold company have now ignored all contact in relation to removing the reviews and Trustpilot do not have physical people to speak too to get the reviews removed. We have flagged the review for defamation, false information however the reviews have been reinstated as the AI algorithm cannot find the issue. We have requested a call back three times from Trustpilot and have had no contact. We have emails and texts from the scaffold company telling us that the reviews were simply put there to force us to paying the invoice and once it was paid they would remove them.
We hope this clarifies the listed review and will continue pursuing Trustpilot for the removal.
Thank you.
Really good experience with Phase…
Really good experience with Phase energy
I had been let down by another company at the designing stage for my solar due to some of our roof being a little tricky.
However phase energy came up with a really good design and the install was really smooth. the installers were extremely friendly & helpful. We were also very impressed with the initial home visit to discuss our usage and solar needs too.
Since the installation we’ve had some great weather, our daily electric charge has now become our weekly monthly charge. We are absolutely thrilled with the results !!
We may look to install a second battery in the future and won’t hesitate to call phase energy again for the install.
Many thanks.
26 mars 2025
Omdöme utan inbjudan
Svar från Phase Energy SE Ltd
Dear Shaun,
Here at Phase Energy we hope that you are well.
We would like to take the time to personally thank you for taking this the to write your review it really is greatly appreciated. All our feedback is valued, particularly when it reflects the professional manner of our business, quality installers, and attention we pay to customer care.
In the meantime if we can assist you with anything, please don't hesitate to contact us on 08000 383 485 or simply email info@phaseenergy.uk.
We wish you all the best with your system.
Great team .. would recommend
We were impressed by the team’s knowledge, specialised experience and professionalism. From the initial site visit, the installation and support, the team are brilliant. We chose them in the first place because they actually came to the house to check and survey before talking us through options, all other companies we contacted gave us a price based on an old aerial photograph, only Phase saw the site and understood the access and logistics. Their pricing was not the highest of all we contacted but they were the most trustworthy through the process. The installation day showed the depth of skills in the team, electricians and roofers. Martin, George and Dave were the tidiest of workers we’ve had on site ever. Handover was great and after installation support brilliant. We thoroughly recommend them.
15 oktober 2024
Omdöme utan inbjudan
Svar från Phase Energy SE Ltd
Dear Mr MacBride-Stewart,
Here at Phase Energy we hope that you are well.
We would like to take the time to personally thank you for taking this the to write your review it really is greatly appreciated. All our feedback is valued, particularly when it reflects the professional manner of our business, quality installers, and attention we pay to customer care.
In the meantime if we can assist you with anything, please don't hesitate to contact us on 08000 383 485 or simply email info@phaseenergy.uk.
We wish you all the best with your system.
Great experience all-round
The customer service offered by Phase Energy was of the highest order. Their understanding of our needs led to a very informative proposal and the installation was completed in a day with no problems. They have also kept in touch after the installation to check on progress and answer queries
14 november 2024
Omdöme utan inbjudan
Svar från Phase Energy SE Ltd
Dear John,
Firstly, here at Phase Energy we would like to personally thank you for taking time out of your day to leave us a review following on from recent works carried out at your property and we are delighted to hear you are happy with our services.
In the meantime if we can assist you with anything, please don't hesitate to contact us on 08000 383 485 or simply email info@phaseenergy.uk.
We wish you all the best with your system.
The Phase Energy Team :)
Solar system including Tesla Powerwall 3
I recently had a solar panel system and a Tesla Powerwall 3 installed, and I couldn't be happier with the entire experience. From the initial consultation to the final commissioning, the team demonstrated exceptional professionalism and expertise.
9 december 2024
Omdöme utan inbjudan
Svar från Phase Energy SE Ltd
Dear Mr Kruger,
Here at Phase Energy we hope that you are well.
We would like to take the time to personally thank you for taking this the to write your review it really is greatly appreciated. All our feedback is valued, particularly when it reflects the professional manner of our business, quality installers, and attention we pay to customer care.
In the meantime if we can assist you with anything, please don't hesitate to contact us on 08000 383 485 or simply email info@phaseenergy.uk.
We wish you all the best with your system.
The Phase Energy Team :)
Great experience from start to finish
Really happy with the solar panel
Installation done by Jessie and the guys, despite some initial misgivings about going ahead with a company who contacted us and not the other way round. They were professional and organised throughout, dealing very effectively with any little hiccups along the way. The best thing is now watching the sun shine and our electricity bills reduce considerably!
22 maj 2024
Omdöme utan inbjudan
Svar från Phase Energy SE Ltd
Dear Jackie,
Firstly, here at Phase Energy we would like to personally thank you for taking time out of your day to leave us a review following on from recent works carried out at your property and we are delighted to hear you are happy with our services.
Enjoy your reduced electricity bills!!
In the meantime if we can assist you with anything, please don't hesitate to contact us on 08000 383 485 or simply email info@phaseenergy.uk.
We wish you all the best with your system.
The Phase Energy Team :)
Awesome experience
Awesome experience. Contacted Jesse at Phase Energy through a door to door marketing leaflet. Jesse's followed up regularly after providing a competitive quote, whilst I was trying to sort out the finance through my mortgage. Once that was sorted, installation date was agreed ( within 2 weeks) and the installation itself was conducted by some amazing, experienced tradesmen who did the job in half a day. Great company, great service!!!
11 februari 2025
Omdöme utan inbjudan
Svar från Phase Energy SE Ltd
Dear Mr Harshaw,
Here at Phase Energy we hope that you are well.
We would like to take the time to personally thank you for taking this the to write your review it really is greatly appreciated. All our feedback is valued, particularly when it reflects the professional manner of our business, quality installers, and attention we pay to customer care.
In the meantime if we can assist you with anything, please don't hesitate to contact us on 08000 383 485 or simply email info@phaseenergy.uk.
We wish you all the best with your system.
The Phase Energy Team :)
Incredibly Professional
We had been thinking about installing solar on our home for many years, we have had quite a few quotes in the past, but no one had made us feel quite so safe and looked after as Phase Energy.
Phase Energy approached us in early December, provided a same day quote and we were off to the races. They listened to our concerns, happily answered all questions from our tenants.
The whole process took less than 2 months from initial quote, and that was with a delay on our part for the works.
Our install was for 42 panels on an Cement Asbestos roof, the install was completed incredibly quickly but also to an very high standard. It felt like there was an entire army on site, but orchestrated perfectly by Phase Energy!
I could not recommend Phase Energy enough, we were probably not the easiest of customers to deal with, but we felt looked after and listened to the entire time.
25 januari 2025
Omdöme utan inbjudan
Svar från Phase Energy SE Ltd
Dear Mr Batsford,
Here at Phase Energy we hope that you are well.
We would like to take the time to personally thank you for taking this the to write your review it really is greatly appreciated. All our feedback is valued, particularly when it reflects the professional manner of our business, quality installers, and attention we pay to customer care.
In the meantime if we can assist you with anything, please don't hesitate to contact us on 08000 383 485 or simply email info@phaseenergy.uk.
We wish you all the best with your system.
The Phase Energy Team :)
Amateurish Company that wasted my time.
Despite receiving a text from them confirming their arranged visit at the beginning of the week they failed to show . Thereby wasting my time waiting in for them . When I rang them they advised they would check the appointment and call me back. There was no call back that day .
All in all ,a very amateurish company with no organisation or respect for possible customers. Definitely would not recommend them to anyone.
15 januari 2025
Omdöme utan inbjudan
Svar från Phase Energy SE Ltd
Thank you for your feedback, and I’m truly sorry to hear about your experience.
We completely understand how frustrating it is to be given a confirmed appointment, only to be let down with no communication on the day. That’s not the level of service we aim to provide, and I apologise for the inconvenience and time you’ve wasted as a result.
There is clearly a breakdown in communication and follow-up in this case, and it’s something we are taking seriously. We’re currently reviewing our internal processes to ensure missed appointments and unreturned calls are never overlooked.
We are genuinely sorry for the poor impression this has left and appreciate you bringing it to our attention. While we clearly didn’t meet your expectations this time, we are committed to learning from these mistakes and improving how we serve potential customers.
Kind regards,
Phase Energy
Excellent service all round. Very pleased with my solar installation.
Phase Energy worked with me to find the most suitable panel layout for my property. I am very pleased with the installation. The installers were all very professional and polite. Whole installation done in a day which amazed me.
30 oktober 2024
Omdöme utan inbjudan
Svar från Phase Energy SE Ltd
Dear Valerie,
Firstly, here at Phase Energy we would like to personally thank you for taking time out of your day to leave us a review following on from recent works carried out at your property and we are delighted to hear you are happy with our services.
In the meantime if we can assist you with anything, please don't hesitate to contact us on 08000 383 485 or simply email info@phaseenergy.uk.
We wish you all the best with your system.
The Phase Energy Team :)
Great customer service
Great customer service, friendly & professional. Would highly recommend!
18 september 2024
Omdöme utan inbjudan
Svar från Phase Energy SE Ltd
Dear Valued Customer,
Firstly, here at Phase Energy we would like to personally thank you for taking time out of your day to leave us a review following on from recent works carried out at your property and we are delighted to hear you are happy with our services.
In the meantime if we can assist you with anything, please don't hesitate to contact us on 08000 383 485 or simply email info@phaseenergy.uk.
We wish you all the best with your system.
The Phase Energy Team :)
Brilliant
Professional and efficient service. Thoroughly recommend.
4 september 2024
Omdöme utan inbjudan
Svar från Phase Energy SE Ltd
Dear JC,
Here at Phase Energy we hope that you are well.
We would like to take the time to personally thank you for taking this the to write your review it really is greatly appreciated. All our feedback is valued, particularly when it reflects the professional manner of our business, quality installers, and attention we pay to customer care.
In the meantime if we can assist you with anything, please don't hesitate to contact us on 08000 383 485 or simply email info@phaseenergy.uk.
We wish you all the best with your system.
The Phase Energy Team :)
Great customer service
Great customer service. Very happy with work completed. Would recommend.
28 september 2024
Omdöme utan inbjudan
Svar från Phase Energy SE Ltd
Dear Mr Powers,
Firstly, here at Phase Energy we would like to personally thank you for taking time out of your day to leave us a review following on from recent works carried our at your property and we are delighted to hear you are happy with our services.
In the meantime if we can assist you with anything, please don't hesitate to contact us on 08000 383 485 or simply email info@phaseenergy.uk.
We wish you all the best with your system.
The Phase Energy Team :)
Svar från Phase Energy SE Ltd
Dear Mr Taylor,
Here at Phase Energy we hope that you are well.
We would like to take the time to personally thank you for taking this the to write your review it really is greatly appreciated. All our feedback is valued, particularly when it reflects the professional manner of our business, quality installers, and attention we pay to customer care.
In the meantime if we can assist you with anything, please don't hesitate to contact us on 08000 383 485 or simply email info@phaseenergy.uk.
We wish you all the best with your system.
The Phase Energy Team :)
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