PGA TOUR Superstore Omdömen 101

Ordered a Callaway AI driver with over night shipping on July 16th,2024. Still do not have the driver. I have called three times and every time they says FedEx hasn’t picked it up. It is now July 22,2024 and the call to them was the same old answer. My credit card already paid them. Don’t order from this company!!

Would not honor the price that was given. They didn't even try to make it right.

Refused to return a defective Csllaway wedge that was used to hit 20 balls off the grass. Brand new ! Chrome peeled off the heel. Instead told I needed to wait to be fixed. Great, I’ll just wait a month while you send back a defective product to be fixed. The management at the Schaumburg store are all terrible. I’ll never buy anything from the PGA Superstore.

Bob, the manager at PGA superstore in Plantation Florida calls me at 10:58 AM to notify me, my clubs have arrived, and I specifically mentioned to Bob the manager. There are special instructions for my grips to be replaced with the grips that come from the factory. Bob, the manager seem confused when all I said to him was look at the notes on the invoice … Bob then proceeds to tell me that he can’t find invoice… after a few minutes, put on hold he calls me back reassuring me. It will be all taken care of to my surprise I arrive at 6:30 PM with no grips on clubs. after a few minutes, arriving with the help from the girl behind the counter, the invoice was found with the instructions .. I think Bob just never took the time to look for my invoice and left my clubs sitting there for seven hours with nothing done to them.. and after all that Bob, the manager from Plantation could tell me sorry for the inconvenience hogwash! I like to thank Bob and the PGA superstore you lost a loyal customer

I ordered a couple of Foot Joy Sta-Sof gloves from PGA Tour Superstore. Both arrived in a timely fashion, but I could tell both had been opened previously, as the gloves were not smooth and not folded in their original positions. Fine, the first glove was the right size and looked new. The second glove was a ladies, different model, in a package of the model I ordered. So I know this glove was definitely used, and most likely a return that someone placed in the wrong packaging. I called customer service and was told that a replacement glove would be sent immediately, along with a return label for the wrong glove. Neither had arrived. Now I'm going to call again and complain and no longer be nice about it. This is absurd.

The PGA Superstore in Plano on Preston lost my business yesterday. I was interested in a 7wood and 4 Hybrid. They didn’t have any 7 woods with Stiff shafts in stock. I asked the sales person with gray hair if he could check other stores in the area. He said he couldn’t because they “couldn’t be on the phone “ he also said it was rare to find a qi10 7 wood in a stiff shaft. I said BS to his BS! I then went on line and found and purchased both the 7wood and 4 hybrid from the Plano store and picked it up.

I would give it no stars if I could. I ordered 2 golf clubs and only received 1. The manager said they have proof that they sent 2 in one box. When it arrived, one end was broken and only 1 club was present. They said it came and situation was closed. I was out $250. Avoid this store at all costs. Terrible customer service.

I received a coupon in the mail for a $20 discount for a purchase greater than $100, usable in-store or online. I needed new golf shoes so I went to their website and made my selection. As I attempted to enter the discount code I was informed that it could not be accepted. I called the store and they couldn't get the code to take, so they directed me to "Customer Care" who told me that the brand I selected was exempted from the discount. The coupon spelled out in detail exempted brands, and the one I'd selected, Skechers, was not listed. Customer Care told me I was out of luck as the corporate policy was such that he could not honor the discount. Truth-in-advertising is protected by the FTC. PGA Superstore is violation of this Federal law.

I wish I knew the name of the gentleman who helped me today at the Kensington location. He was kind, professional, and polite. His service made my day!

I ordered a wedge from PGA Superstore and they said 7 to 10 business days. They deducted the money on April 16 for confirmed order on April 15. I had to call on April 29 as no communication from PGA. They now state May 13 for ship date. Not only will I not be home the week of 13th, I will not have the club for the trip. The risk of the club delivered with no one home for a week is not good. False advertising and promises from PGA Superstore. Customer Service offered no answers or solutions. Go to TGW for better customer service and results

I wanted to leave a review for the outstanding repair technician, Michael Malewicz. He was honest with me about a service possibly damaging my clubs and I can't thank him enough. It's rare to meet people like Michael and his small gesture meant a lot. He should be celebrated for the way he handles himself and represents the company.

Really disappointed at the service from PGA Superstore. I ordered a putter over the weekend and paid for the upgraded shipping (3-5 days) to receive it by this weekend. I received the confirmation and they charged my card. Did not receive shipment confirmation so called today (Wednesday). Was told that the club was being shipped directly from Taylor Made and that always takes longer. They could send an email today but it would take up to 72 just to get an estimated ship date from TM. Horrible communication from PGA Superstore and actually deceptive to say it would take 3-5 days to get it when actuality it is 3-5 days from whenever it ships.

I shop on a regular basis at your store and have seen a huge difference in customer service. Very unfriendly to a point of rudeness. I recently made a purchase and wasn’t even thanked. I am going to take my business to Golf Galaxy from now on. I owned my own business for thirty years and always stressed to my employees that They greet customers with a smile and make them feel welcomed or they will go somewhere else. That is what I will be doing.

Customer service by phone is at extremely rude .

PGA superstore deserves a zero or below! My son paid over $1,300 for a set of clubs and grips. We paid for faster delivery. When we received the order, they sent the wrong clubs and not all the grips were what we ordered. The entire order was wrong. Contacted the customer service and they were supposed to overnight the correct grips and a return ticket to send clubs back....never received the correct grips and now they won't respond to my emails. They are Totally avoiding me....DON'T DO BUSINESS WITH THIS COMPANY UNLESS YOU WANT TO PAY FOR SOMETHING YOU DIDN'T ORDER THEN THEY DON'T FIX IT!

Ordered a full set of left handed lady clubs to the store at PGA Blvd. Express delivery, because we are in Florida on holidays. After one week I went to the store to check. They told me I have to wait and they will send me an e-mail when the clubs arrive. After two weeks I still hear nothing, so I went back to the store.
Now they were telling me, that this brand doesn’t make left handed clubs! This company has a very lousy service and is not good organized. Below zero points.

Dreadful, these are not better than thieves and conmen.

I made an order 5 months ago and still nothing has been delivered weeks and weeks of pathetic excuses refusal to provide a refund. Avoid at all costs

PGA Tour Superstore Golf and More,
If you play pickleball in Charlotte and love looking great on the court, you must shop at the PGA Superstore. I always find great skirts, tops, and shoes from top-quality brands. Destiny is so sweet and kind, ensuring I find what I need and more. Lee is pretty great, too. As a pickleball instructor, it is nice to have a place to send my students to try on shoes and check out apparel. I hope that you all start carrying more paddles. See you again soon- I can't wait to wear my new Pickleball Sweater at JCC Pickleball Social. And yes, to my friends in the Golf department, I am not opposed to getting my driver out to hit the links in 2024. Love- Allycia

In July I ordered a trainer club.They sent me an entirely different club.Called customer service and they argued with me and said ,you got what you ordered.I said send me out the new club and let me ship it back.They said they needed to double charge me and I needed to pay the $20 plus go to post office and send back.Then within 6-8 weeks after they receive the wrong club, they will send the other club and give me a refund.Now in November, they somehow charge my card $765 for something I never ordered and have no trace to what it is.I was warned to not order from them, now I’m letting other people NOT to make my mistake

Golf ball purchase delivery did not materialise. FedEx door to door service did not occur, delivery apparently entrusted to local post, without signed delivery receipt requirement. Policy of 100% satisfaction money back guarantee is spurious. Appears to be a SCAM.
Avoid at your own peril.