Shocking from the beginning to the end of contract and refusal of gadget accidentally damage claim DO NOT USE THIS COMPANY!!! I wish I had done my research and read their extra small font terms n cond... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
TERRIBLE EXPERIENCE. BE WARNED. NOT BREAKDOWN COVER. ON BREAKING DOWN THEY CON YOU INTO ROAD SIDE ASSISTANCE (NOT RECOVERY) IF DOESNT WORK THEY THEN WONT RECOVER YOU AND SAY ITS YIOUR FA... Se mer
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Absolutely the worst company I have ever had to deal with. Avoid at all costs, save your money. After reading every detail on the claim reference, they still found a way to wiggle out of paying covera... Se mer
Scam company avoid at all cost.... Check reviews for nova direct and the new one zugar znap. We took 1 week european breakdown cover and they left us stranded in France for 2 days until we manage... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Policy Excess Insure (PEX) provides claims handling services to a number of insurers and brokers for products including home emergency, breakdown and gadget insurance.
Kontaktuppgifter
71-75 Shelton Street, WC2H 9JQ, London, Storbritannien
- 02037452810
- info@pexinsure.com
- pexinsure.co.uk
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209 omdömen
Ingen aktuell inbjudningshistorik
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Svar från PEX Insure
Hi Maggie, thank you for your review and kind words. Thank you, Grant
Nice friendly man
Nice friendly man, got car started but at 25 pounds per callout don't think I'll be renewing, also how am I to know what service i would need!!
26 februari 2019
Omdöme utan inbjudan
Svar från PEX Insure
Thank you for sharing your feedback and experience with us Rebecca
I have a very good opinion about this…
I have a very good opinion about this company and I recommend it to everyone!
25 februari 2019
Omdöme utan inbjudan
Svar från PEX Insure
Hi Emil, we appreciate your feedback and look forward to servicing any customers you recommend to us. Kind Regards, Grant
I received all the info I needed at…
I received all the info I needed at this point
23 februari 2019
Omdöme utan inbjudan
Svar från PEX Insure
Hi Chad, thank you for your review and feedback. Have a great day, Grant
Very impressed with the level of…
Very impressed with the level of service, breakdown turned up quickly in under an hour changed the tyre and was finished in under 10 mins
22 februari 2019
Omdöme utan inbjudan
Svar från PEX Insure
Thank you for sharing your feedback and experience with us Michael
Need to understand their own policy
I used PEX Insure through my Breakdown Insurance service taken out through Eversure - have used them once since taking out the policy with Eversure (which clearly states cover is for Roadside/At Home assistance, and if that is not able to fix the problem within 30 minutes that recovery to a local garage of my choosing would be provided as part of the cover).
The one time I called for assistance, the customer services person I spoke to was very helpful and efficient - however after taking my details he asked if I wanted "assistance or recovery". As I'm not a mechanic I couldn't possibly know whether the problem I was experiencing was fixable by an engineer in situ, or would require a garage to take a look!! I explained that I couldn't possibly know, and was told that if I elected to take assistance and it later turned out I needed recovery to a garage, that the recovery to a garage would be chargeable and not covered by my policy.
I queried this and stated that it couldn't possibly be right, and the operator then placed me on hold for prolonged periods of time while he made checks - after returning several times advising that what he had told me was correct, he eventually agreed to "put a note on my record" to the effect of what I had stated but could not guarantee anything.
As it transpired the engineer that visited was able to help resolve my issue, so the query was not put to the test, but having further checked my policy with Eversure it clearly states that assistance will be provided at home or roadside and if the problem cannot be fixed within 30 minutes recovery to a local garage will be provided. So to have stated otherwise is both inaccurate and misleading, and may be worrying for someone less forthright.
Also expecting a customer to know which service they require is a little ridiculous, part of the reason for taking a breakdown policy is because I am not a trained mechanic and am therefore buying the services of someone that does know and is able to make that judgement call for me.
All other aspects of the service I cannot fault - I was kept regularly updated by both PEX and the recovery service they used as to ETA etc, the guy that turned up was knowledgeable and friendly and took great care to explain the issue, what would fix it and to make sure I was happy it had been fixed - but the lack of policy knowledge by the call centre is what has resulted in an average rating.
22 februari 2019
Omdöme utan inbjudan
I've never had to provide so much…
I've never had to provide so much personal information just for car insurance.
Why on earth would i need to provide a letter from work to confirm i work there? Very ott.
15 februari 2019
Omdöme utan inbjudan
Svar från PEX Insure
Dear Moses,
We thank you for your review. We apologise if you have felt under scrutiny in terms of your motor insurance policy.
As your representatives we have a duty to represent all your risk information accurately and correctly to the insurer. We need to ensure that all the information on file is correct so that in the event of a claim there are no grounds for the insurer to decline your claim should one arise. It is on that basis that our post sales validations are conducted on a thorough basis. We do this for your protection, and whilst we understand that it can be frustrating, it is ultimately for you that we do this work.
We do however note your feedback and will use the same to make our team stronger.
Yours sincerely,
PEX Insure
Great experience
Great experience , speedy & friendly and definitely would recommend.
15 februari 2019
Omdöme utan inbjudan
Svar från PEX Insure
Thank you for sharing your feedback and experience with us Alba
Great service
15 februari 2019
Omdöme utan inbjudan
Svar från PEX Insure
Thank you for sharing your feedback and experience with us May
Svar från PEX Insure
Thank you for sharing your feedback and experience with us Pauline
Great service
Great service. Great price. Documents emailed instantly and all the cover benefits are clear
14 februari 2019
Omdöme utan inbjudan
Svar från PEX Insure
Thank you for sharing your feedback and experience with us Henry
Excellent Service!
I broke down on a cold, wet and windy day last week so called my breakdown guys. The phone was answer professionally and quickly with roadside assistance there in just over 40 mins. Roadside help got me driving again. Could not have wanted for more
13 februari 2019
Omdöme utan inbjudan
Svar från PEX Insure
Thank you for sharing your feedback and experience with us Nikki
Purchased breakdown cover from PEX.
Purchased breakdown cover from PEX Insure via a price comparison site. Based on my experience, the price and service to date I would recommend these guy.s. 5 star experience to date. Thanks
13 februari 2019
Omdöme utan inbjudan
Svar från PEX Insure
Thanks Andy for your review. Kind Regards, PEX Customer Service
Fast
Fast, helpful and friendly service. Although I've not needed to call PEX Insure out yet so far so far good. Great customer service and they do exactly what they said they would do. Cannot fault them
13 februari 2019
Omdöme utan inbjudan
Svar från PEX Insure
Thanks Mayo for your review. Kind Regards, PEX Customer Service
Great work and thanks
In December I purchased PEX Insure Breakdown Cover on my 5 year old Volvo XC60. Yesterday I needed to use the service and am very happy. The call was answered quick (even in the small hours) and someone came out promptly. Professional, friendly technician that really knew his stuff. Great work and thanks again
13 februari 2019
Omdöme utan inbjudan
Svar från PEX Insure
Thanks Grant for your review. Kind Regards, PEX Customer Service
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