Joshua is a legend helped me with my policy, would definitely give him a big pay raise. Effortless talking to him and I feel like I can rest all of my life's responsibilities in his hands.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Joshua was a very good customer service agent. He was very helpful and assisted me with ease with his extensive customer service experience. I have got a very good quotation from Nova Direct and am h... Se mer
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A £9.98 cancellation fee for a policy that doesn’t even start for another 20 days? Ok, that’s a rip off! I wouldn’t have written a review at all if it wasn’t for that. Any company that charges a ca... Se mer
Företaget har svarat
I needed some help with a policy renewal as I had changed my gadget. I spoke with Joshua who was very helpful in talking me through the process of linking the account policy and opting out of the rene... Se mer
Företaget har svarat
Företagsinformation
- Försäkringsagent
- Bilförsäkringsbolag
- Cykelförsäkring
- Allriskförsäkring
- Försäkringsmäklare
- Husdjursförsäkring
Skrivet av företaget
Nova Direct offer a range of insurances to offer you complete peace of mind. Whether it’s breakdown, caravan, gadget, pet, home emergency or home appliance we’ve got the right cover for you.
Kontaktuppgifter
Market House, 25 Market Square, LU7 1EU, Leighton Buzzard, Storbritannien
- 02037458216
- customer.service@nova-direct.com
- nova-direct.com
4,3
Utmärkt
6 tn omdömen
Har besvarat 60 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service from Joshua…
Great customer service from Joshua answer all my questions and made me feel at easy
18 april 2026
Omdöme utan inbjudan
Joshua was quick to answer my…
Joshua was quick to answer my questions, and gave great assistance thank you.
17 april 2026
Omdöme utan inbjudan
Joshua was very helpful and friendly
Joshua was very helpful and friendly. Thank you
17 april 2026
Omdöme utan inbjudan
Quick and great price
Quick to organise, great level of cover with good priced options for add ons.
16 april 2026
Omdöme utan inbjudan
Svar från Nova Direct
Hi Chris, thank you for taking the time to leave us a review. Regards, Nova Direct
Joshua is a legend .FULLSTOP.
Joshua is a legend helped me with my policy, would definitely give him a big pay raise. Effortless talking to him and I feel like I can rest all of my life's responsibilities in his hands.
16 april 2026
Omdöme utan inbjudan
Svar från Nova Direct
Hi Hasan, thank you for taking the time to leave us a review. We will pass your feedback onto Joshua. Regards, Nova Direct
Roadside assistant s
Easy to set up great price no fuss great experience
12 april 2026
Omdöme utan inbjudan
Svar från Nova Direct
Hi Trevor, thank you for taking the time to leave us a review. Regards, Nova Direct
Nova Breakdown Recovery - No Good and no recovery
On Saturday 11 April, my car blew an oil seal on the motorway. I got a low‑oil‑pressure warning and managed to pull over before the engine was damaged. I called Nova and waited 30 minutes before being cut off, then another 40 minutes to get through. The staff member I finally reached was rude, uninterested, and difficult to hear because her headset barely worked.
After explaining the fault, she told me it was “customer liability” and that because the car could still move, I wasn’t covered.
She said I could claim only £50 for recovery — nowhere near the actual cost — and even tried to get me to say I was refusing help, when they weren’t offering any. She refused to let me speak to a manager and couldn’t explain why I wasn’t covered. Then she hung up.
A manager called me on Monday 13 April, and her attitude was just as rude and unhelpful. She still couldn’t explain the policy properly. At this point it’s clear this behaviour is normal for the company.
Avoid Nova at all costs. Choose a provider that actually cares about its customers.
I now know my car had a blown gasket on the side of the Camshaft, which is a very unusual thing to happen, oil would not stay in there for very long, Nova stated that my car was drivable, if I had driven it the engine would have been destroyed, so essentially if I had driven the car until I had damaged it beyond repair only then would they have allowed a recovery vehicle to pick me up.
IT is not breakdown recovery at all, it is minimal assistance and a a poor attitude, having seen how they responded to other complaints, it tells you all you need to know about them, i will be following this up with the ombudsman
11 april 2026
Omdöme utan inbjudan
I am extremely disappointed with
I am extremely disappointed with . I have been a loyal customer for over 3 years and had my breakdown policy set to auto-renew. Today, when my car broke down on the M6 and I urgently needed assistance, I was told that my policy had expired on 12th March 2026.
This is completely unacceptable. After years of paying and never making a single claim, the one time I actually needed help, I was let down. If the policy was set to auto-renew, why was it not renewed? It feels like they are happy to take money but fail to provide support when it truly matters.
I will never recommend this company to anyone. Please think carefully before trusting them.
11 april 2026
Omdöme utan inbjudan
Svar från Nova Direct
Hi Rashid
Your policy expired on 12th March 2026 at 23:59pm and therefore you have not had cover since then. Therefore any call for assistance was correctly denied.
We emailed you on 6th March 2026 at 9:58am advising payment failed, as it was refused by your bank. We made it clear that the policy would expire if we did not receive payment. We also sent you a link on SMS to make a payment. Our tracking shows that both the email and SMS were received. However, you did not make payment.
On 7th March 2026 your My Account was updated to show the policy has expired and not renewed. We hope this provides clarity around the points raised in your review.
Kind Regards, Nova Direct
Cancellation fee even without cover.
A £9.98 cancellation fee for a policy that doesn’t even start for another 20 days? Ok, that’s a rip off! I wouldn’t have written a review at all if it wasn’t for that.
Any company that charges a cancellation for a policy they haven’t even started yet, well within a cooling off period, have no direct customer service line, and only open for 3 hours on a Saturday are con artists. AVOID!
11 april 2026
Omdöme utan inbjudan
Svar från Nova Direct
Hi Christina
We're transparent about all our fees and charges. During purchase we showed you the Fees & Charges Guide (nova-direct.com/fees-and-charges) which you read and agreed too. That does make clear that there is a £9.98 cancellation administration fee, regardless of time on cover. Whether you cancel 10 seconds after purchase or 10 weeks, the work required is the same. Therefore the charge is accurate and correct.
We hope this provides clarity around the points raised in your review.
Kind Regards, Nova Direct
Excvellent response time on live chat!!!
The live chat was quick and my query was answered efficiently by Joshua. Great customer service.
10 april 2026
Omdöme utan inbjudan
Svar från Nova Direct
Hi Sam, thank you for taking the time to leave us a review. We will pass your feedback onto Joshua. Regards, Nova Direct
Quick response
Joshua was very responsive and helpful and answered my question quickly.
10 april 2026
Omdöme utan inbjudan
Svar från Nova Direct
Hi Nic, thank you for taking the time to leave us a review. We will pass your feedback onto Joshua. Regards, Nova Direct
Joshua was very helpful
Joshua was very helpful. Talked me through my issue and gave me clear guidance. Thank you
10 april 2026
Omdöme utan inbjudan
Svar från Nova Direct
Hi Cheryl, thank you for taking the time to leave us a review. We will pass your feedback onto Joshua. Regards, Nova Direct
Customer service
Fast response easy to understand back and forth. Problem was resolved Quickly to address my policy and also my wife's thanks teresa
9 april 2026
Omdöme utan inbjudan
Svar från Nova Direct
Hi Shaun, thank you for taking the time to leave us a review. We will pass your feedback onto Teresa. Regards, Nova Direct
Joshua is professional and efficient
Joshua is professional and efficient
Highly recommended
9 april 2026
Omdöme utan inbjudan
Svar från Nova Direct
Hi Jim, thank you for taking the time to leave us a review. We will pass your feedback onto Joshua. Regards, Nova Direct
Joshua was a very good customer service…
Joshua was a very good customer service agent. He was very helpful and assisted me with ease with his extensive customer service experience. I have got a very good quotation from Nova Direct and am happy with it.
Thank you very much.
8 april 2026
Omdöme utan inbjudan
Svar från Nova Direct
Hi Ash, thank you for taking the time to leave us a review. We will pass your feedback onto Joshua. Regards, Nova Direct
Joshua was able to answer my questions…
Joshua was able to answer my questions via the chat option and resolve the queries I had quickly.
8 april 2026
Omdöme utan inbjudan
Svar från Nova Direct
Hi Sarah, thank you for taking the time to leave us a review. We will pass your feedback onto Joshua. Regards, Nova Direct
Easy to use and register policy
Easy to use and register policy, using Online Portal. Clear information and good price.
31 mars 2026
Omdöme utan inbjudan
Svar från Nova Direct
Hi Ian, thank you for taking the time to leave us a review. Regards, Nova Direct
Joshua was very helpful and quick to…
Joshua was very helpful and quick to resolve my problem.
1 april 2026
Omdöme utan inbjudan
Svar från Nova Direct
Hi Ash, thank you for taking the time to leave us a review. We will pass your feedback onto Joshua. Regards, Nova Direct
Easy to purchase breakdown cover
Easy to purchase breakdown cover, at a great price too 👍🏼 highly recommended
26 mars 2026
Omdöme utan inbjudan
Svar från Nova Direct
Hi Jamie, thank you for taking the time to leave us a review. Regards, Nova Direct
Svar från Nova Direct
Hi Ishak, thank you for taking the time to leave us a review. We will pass your feedback onto Joshua. Regards, Nova Direct
Detta är Trustpilot
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