PEUGEOT UK Omdömen 

My partner and I are both senior citizens. We bought a Peugeot 308 last year. It was only 4 years old with only 13,800 miles on the clock. We paid £13,600, which was a lot for us. We hoped such a new car with such low mileage would see us well into retirement. Just over one year later, having only put 725 miles on the clock, the car began failing to start. Neither the dealership nor Peugeot technical experts abroad could diagnose the problem, let alone fix it. So the car became not fit for purpose. The dealer would not give us a like for like replacement or our money back with a fair reduction for the one year of ownership. All we were offered was £8500 if we bought a further vehicle from them in part-exchange, losing £5k on what we paid for the Peugeot. Further proof that the car was not fit for purpose was that the dealer effectively wrote it off – sending it to an auction company because it could not be fixed and sold to the public. We had bought in good faith a modern vehicle, not a disposable vape. The car had an inherent fault and should not have been written off after only 4 years and 14,000 miles. However, even though we had bought a complete “lemon” of a vehicle, Peugeot UK showed no interest in helping us and basically told us to go away. I would never go near this company again.

I took delivery of a brand-new Peugeot in August 2025 (leased via Select Leasing). From day one the car has been faulty – it will not charge beyond 40%.

The local Peugeot dealer confirmed the problem but told me no loan car was available while it was being investigated. I then lodged a formal complaint with Peugeot directly, only to receive a phone call from Peugeot UK advising that they also could not provide a loan car and would not offer any compensation, despite the fact the vehicle cannot be used to its full potential for a period of 2 weeks.

For a manufacturer of Peugeot’s size, this response is extremely poor. A new vehicle should be fit for purpose, and when it is not, customers should not be left stranded without support.

Prospective buyers should be aware: if your Peugeot develops a fault, you may find both the dealer and Peugeot UK unwilling to provide even the most basic customer care.

2024 E3008 owner here. Less than 7k miles makes noise when driving. Problem with driveshaft/washer. As much as I love the car, dealing with the Customer Care UK team has put me off ever having another Peugeot. Repeatedly lied to, told I would receive call backs, call every day for the case worker not to be available, told there is no complaints procedure other than speaking to allocated caseworker who will not take calls or call back. Still waiting for the promised 24 hour manager call back a week later to later be told that only the case worker can escalate to manager and then manager will call back ‘if they have time’. Unable to have it allocated to another caseworker despite requests. Good luck if your case is referred to Nino Z. Sadly due to multiple problems with their vehicles, approved repair garages are extremely busy and customer care have a ‘huge huge backlog’ so probably won’t come back to you!

Hugely disappointed with customer care and lost complete faith. Knowing of all the problems this brand is having, I’m considering flogging my car as soon as it’s fixed. Never had these problems with my Renault's or Vauxhalls.

Please please provide some training to your customer care team on customer care!

Got notification that my 2023 Peugeot Rifter info system had an update. Followed instructions as per before. Updated on car successfully then plugged my phone in and now can't get Google maps for navigation on screen. Got calls and music from phone but no maps.
Reset information system back to factory settings and now get everything again. What's the point of updates.

Just wanted to say a big thank you to Leroy and Ahmed for sorting my new 208,really pleased with it, and the process was easy and simple,will use again.

My car went in for various repairs last march, everything was done apart from a repair on a faulty seat where the stitching was giving way. It was made clear from the on start and in writing that a repair would be fine. After the 7th visit to the repair garage Peugeot customer care realised they could not obtain the correct seat cover and was no longer available

The 8th visit they carried out the repair and to add insult the garage said that I had demanded the new cover. Mariam from customer care had failed to pass on the email to the garage.

About the 5th visit to the garage I was starting to get a bit frustrated as each visit was an hour's drive there, 1 hour onsite and an hour back so you can understand my frustration. The fuel used for all the visits wasn't nessecarily the problem, it was my time being wasted.

Khatia M was allocated to the case. The email response from Khatia and the discussions that took place was lacked understanding, empathy, rude, abrupt and blatantly lied when I asked for a manager. I was told manager would not want to talk to me and she is a manager which clearly wasn't the case.

I raised complaint regarding Khatia and requested a phone call from a manager, this was back in March and I'm still waiting.

One customer care agent should have dealt with this case but I must have dealt with at least five. Certainly Mariam and Khatia requires customer training regarding soft skills. Absolutely terrible experience as it was but was amplified by the poor customer service provided.

No follow up from Peugeot regarding the complaint or the issue as a whole...not so much as a courtesy call from a manager at the end to apologise.

Absolutely terrible service, this has put me off for life and my next car will not be a Peugeot.

Most cars have 3-7 years warranty. Didn’t realise I had one year only.
Bought from snows Basingstoke, barely two years with mot & services from Wokingham Peugeot.

Randomly out of the blue engine warning light, told its one minute a chain witching engine next head gasket.
I asked for courtesy car nothing.
Get told start work straight away instead say waiting for “good will”.

4 days later not even started work only just ordered the parts told be two weeks, now today since mid April told just got parts be another two weeks ( this Wokingham Peugeot).

Call head office said can’t keep laying for rentals need courtesy as Wokingham say now be mid June. They said can’t help out of 12 months. Really are a useless company. I understand if was tyres or seats but engine fault after buying from Peugeot.

Worst customer service, product and help I have ever had from a car dealership. This is Peugeot 5008 - Do not buy these cars, they don’t last and workers in most of these car dealerships are useless teens to incompetent adults.

Avoid this company and anything tied to Peugeot as they have no care for customers and shortest warranty for a reason.

Peugeot UK customer care
Do not understand what customer care is total waste of time which lets down the Peugeot franchises.
The service I get from my local Peugeot dealer Charters is exceptional, one of the reasons I purchased a brand new 508.
Problems arose when renewing the ongoing connected services so had to get Customer care uk involved, this happened last year and again this year. 6 weeks and still no resolution.
Thank you Peugeot customer care but this will probably be the last Peugeot I will buy.

This will be my final review of Peugeot/ Stellantis UK. Thanks to Motability my problem's have been solved - the Peugeot 3008 I had has gone (the car was fantastic and I shall miss it!), but due to the attitude and shocking Customer Care I received from Peugeot UK, I now have a new vehicle from a different manufacturer! It is Peugeot/Stellantis UK's shocking Customer Care that lets them down - I'll NEVER deal with them again! Mr F.

Only clicking 1 star as cant do zero!

Car had urgent safety recall, letter received from the Coventry address saying contact local dealer for replacement of wet belt on my 2018 3008. Anyhow, booked it in for 18th Feb, dealer didn't do the recall job and 18 days later, timing belt began to fall apart, has damaged the engine and caused loss of brakes,steering and cam shaft issue, EML came on red instantly whilst driving in a city centre! Called Peugeot to be told that they wouldn't cover replacement in it's recall? Letter clearly states it would of been replaced due to safety and as per its letter, risk of fatality to car occupants or fellow road users!!! Customer care department couldn't care less and literally repeat their script and don't help rectify anything and each time, put the phone down, I have called, emailed, and written via a solicitor and ombudsman now in the hope of some help as quite frankly I feel massively let down right now!

Wouldn't ever recommend purchase of one ever again! Go drive a different make!

After 8 weeks of chasing Peugeot technical the app finally worked but then other issues with the app occurred which are still ongoing
Very poor customer service, do not think one jot about the customer other than spend your hard earned money on our cars and get nothing back!!
Retailer was poor with very quick handover and car not being valeted properly with manufacturers marks over the windows.
Will certainly not be buying Peugeot again! Cannot wait to get rid of it!!

Truly appalling customer service. Car has been fine, mostly, so far although they did deliver it with an error on the dashboard related to airbags and pre-tensioners. My local dealership are unable to look at it for another 6 weeks!! Have to hope the fault isn't a serious one. If I am in a collision will the airbags actually work? Who knows? Peugeot certainly don't seem to.
Don't even bother downloading the app - a total waste of time and energy. Anything of any use in it - monitoring energy use, remote control of charging etc - you have to fork out £109 a year to have.
Tried downloading the map and OS updates as they suggest in the app but, no, it doesn't work for my brand new vehicle apparently!
When I asked for help with the app all of the reply emails came in Ukrainian for some reason.
The worst auto customer care I have ever come across. They always tell you how sorry they are but do nothing to fix anything.

Bought a Brand new peugeot partner in 2021. Ad Blue pump went at 40,000! at 70,000 miles the fuel pump disintegrated the wet belt snapped and seized the engine. Took peugeot over three months to diagnose the engine had seized and over 9 months in total in the garage. poor quality vehicle, terrible standards of repair, endless excuses regarding lack of mechanics. damaged my business irreparably and financially. horrendous multi country customer services, no communication, the worst aftersales care. well below average vehicle with multiple production defects. not one person at Peugeot remotely interested!! engine was seized on arrival at peugeot aftersales, took three months for them to even notice that. by 10 months later it had had two new engines installed and a new gearbox and peugeot couldn’t find the software to link the gearbox to the new engine! absolute joke, rubbish quality, unreliable build quality. damaging for business

E208 display electric traction fault and then stopped suddenly on busy A road which was very frightening. Told local dealer could not look at it for 9 days so took it to a Snows in Basingstoke 30 miles away. They have had the car for 4 days now and still can’t tell me exactly what is wrong with it or when it might be fixed. They tell me they can’t provide me with a courtesy car as they don’t have one. In the warranty agreement it says that with Peugeot’s agreement I can hire a cra and claim the money back but I called twice and was on hold each time for 30 minutes before getting cut off. When I eventually get through I’m told some one will look into it and get back to me in 3-5 working days! In the meantime I am having to get two buses and two trains in order to get to work, it’s taking me two hours each way and costing me over £20 a day. This level of customer service is disgraceful and unacceptable having paid over £25,000 for a brand new car.

Terrible customer service. My car has been in the garage for four months. I have been trying to ascertain how long my part will take. No one will answer this simple question.

My emails go unanswered and I have called every day for a week to be told no one is available to help me and that someone will call me back. No one calls back. They fob you off each and every time. Beyond frustrated. Do not recommend!

Was given a worthless 5 year dealership warranty with a car purchased. The car quickly developed an emissions fault. The car has been in and out of the garage every few months with the same fault. We have been charged every time and have spent hundreds. Looking to take the matter further.

Swore I wouldn't buy French ever again. Then I bought a peugeot van. The usual v.common Adblue issues and the dealer just bury thier heads like an ostrich. I got warning lights on even though a full tank of the adblue additive, the engine won't drink it even after expensive updates and diagnostics at dealer.
DO NOT BUY A PEUGEOT!

Peugeot at Bath Road Worcester has caused a number of issues for us, One they offered a Refund of £145 last week but have NOT refunded anything despite informing them Twice now, the Third one is a Complaint as they take money Fast and Reluctant to give money back, rather Bias on their part.

The Service Dept and Administration needs to sort out Various issues that we had and maybe others, our car went in with NO leaks but came back with a Large leak flooding the drivers foot well, having said this things have now been Resolved Except our Refund, Poor Customer Service and needs sorting on their part.

Great to have Received their Refund of £145 after Three Chase UPS, do not know what they did to Flood our Vehicle and one Washer not working as it did before going in, I’ve seen over many years how Garages Ripped off Customers, and now it was Highlighted in the Media that Females pay more for a Service than Men.

Confusing liaison between Stellantis and their dealers. Awful lead time on parts. My 2021 208 is badly made and app connection to the car is terrible. Peugeots are beautifully designed but Stellantis is not customer focused in any way. Avoid!!!

Purchased our Peugeot Electiric from Peugeot Canterbury. Paid 25k . Broke down on 15th October 2023 with traction error. Towed by AA to Marshalls Canterbury 2 MONTHS ago .......... its still there awaiting repair ........