Peugeot Omdömen 

Peugeot recalled my son's partner van with a timeing belt issue exactly one week AFTER the van failed. The van has been in a garage since March, now October and Peugeot say because as a second hand can there are no physical receipts to show an OIL CHANGE the won't pay to repair the failed part, even though the timing belt CAUSED THE ISSUE.
PEUGEOT IS A DISGRACE. NEVER EVER BUY ANY OF THEIR SHODDY VEHICLES!!!!

Such a shame. 208 with full dealer service history and only 30k miles flagged by dealer during a recall that the wet belt needed replacing (guidance is it should last to 62k). Dealer stated it should be covered by a goodwill claim but despite having the full service book stamped by Peugeot dealers they (Peugeot) wanted all the invoices from each service to prove what oil had been used. Surely a service booked stamped in accordance with the service requirement should suffice . More disappointing is the lack or response from my attempt to communicate directly with Peugeot. Not even the courtesy of a response. Given the choice of cars out there - buy elsewhere. Sad given my parents, my first car and my sons first cars had always been Peugeot.

Absolutely disgusted with how peugeot have treated my daughter
3008 hybrid lit up like a Christmas tree, paying £400 per month for the car, peugeot can’t get the car in until 14 december to diagnose.
Daughter without a car, 2 young boys to get to school/nursery and peugeot won’t give a curtesy car until fault diagnosed
Absolutely appalling company

I am extremely disappointed with my experience with my Peugeot e-208 and the after sales service I have received.
My car is relatively new, but it has developed a serious charging problem. It will not charge using standard chargers and will only charge using fast chargers. This has been extremely inconvenient and expensive, as I have had to use fast chargers every other day for the last three months.
I contacted Charters Peugeot in Aldershot in July to have the issue investigated. Unfortunately, I was told that they had no appointments available because their engineers were very busy. I eventually managed to get an appointment on 2 September. After carrying out the diagnostics, I was told that a part needed to be ordered. I was also charged for the diagnostic work.
The most frustrating part is that, to this date, I still have no clear information about when the required part will arrive or when my car will actually be repaired.
I was also told that this type of issue is apparently quite common with Peugeot electric vehicles. If Peugeot is aware that this is a recurring problem, I would expect them to have an effective process in place to deal with these faults quickly and support customers who are left without normal charging facilities.
I have now been dealing with this problem for around three months and have had to pay significantly more for fast charging during this period. I believe Peugeot should seriously consider reimbursing customers for the additional charging costs caused by a known vehicle fault.
For a relatively new electric vehicle, this is simply not the level of reliability or customer service I expected.
I am very disappointed with Peugeot and the way this issue has been handled. I would strongly recommend that anyone considering buying a Peugeot electric vehicle carefully researches the charging reliability and after-sales support before making a purchase.

I hope Peugeot will take responsibility for this issue, provide a clear repair date and consider compensating me for the additional charging costs I have incurred over the past three months.

I bought a new 308 in July 2026 and I cannot

E5008..... over a year's worth of multiple visits to various dealers, no one taking ownership of the fact that the vehicle is unable to manage the display of the range that the vehicle is able to achieve. I can't use my car, as I have no idea how far I'll get before the battery is flat.
311 miles range, every time you fully charge! but by the time you have have driven 10 miles, the range has dropped by 50!
Average consumption is around 3 miles per kw. The battery is approx. 75kw, therefore you SHOULD expect 225miles of range so why does it display 311miles range?
The reality is, I can get around 150miles from a full charge.
If you require a reliable vehicle that provides accurate data for your journey, DO NOT get the E5008 from Peugeot....

My 2020 Peugeot 208 failed to start recently due to a faulty ignition switch and steering lock. Unfortunately I've had to pay to bypass the steering lock temporarily in order to get the car back on the road prior to the part becoming available. It is being redesigned due to a high failure rate and hasn't been available since May. I will then need to pay to have the correct replacement installed. Highly inconvenient and Peugeot unwilling to compensate

I purchased a Peugeot 308e from Howard’s Peugeot Yeovil and have experienced extremely poor after‑sales support and serious concerns around how safety‑critical faults were handled.
Within 2 months of ownership, the brakes began locking unexpectedly while driving. The first two incidents were dismissed as a “safety feature”. The third incident was severe: the brakes locked completely, all electrics failed, and I was left stranded on a dual carriageway for over an hour. Police and the RAC attended, and the RAC diagnostic identified 15 faults and raised significant safety concerns. Peugeot were provided with a copy of this report.
Despite this, Howard’s Peugeot Yeovil stated “no faults found” and carried out a software update — which I later learned clears stored fault codes. Due to the seriousness of the issue, I did not feel safe driving the vehicle for several months.
When I eventually used the car again, the same dangerous failure occurred, leaving me stranded down a lane with no phone signal. Once again, I was told “no faults found”.
It was only when I refused to take the vehicle back that the dealership acknowledged a brake actuator fault — the same fault already identified by the RAC. Their own data logs from the SAR showed this fault had been present from new and had occurred while the vehicle was in their possession on two occasions. However, their emails repeatedly state they were unaware of any fault until June 2026, despite having had the car since March 2026 on another email they was unaware of any fault until March 2026 but after a thorough inspection and diagnostic test no faults found so they replaced the part they considered it most likely to be.
I also requested copies of the diagnostic reports relating to my vehicle, but these were refused on the basis that they were “confidential”. This lack of transparency has been extremely concerning.
Peugeot Customer Care initially advised that my vehicle rejection would be escalated, but later changed their position without explanation.
My experience has included:
* Safety‑critical faults repeatedly dismissed
* “No faults found” despite independent evidence of multiple faults
* A dangerous vehicle returned to me on more than one occasion
* Contradictory information and records
* A confirmed brake actuator fault only acknowledged after I refused the vehicle
* Diagnostic information relating to my own car withheld
* No meaningful accountability from either the dealership or Peugeot Customer Care
Based on everything I have experienced, I have completely lost confidence in Howard’s Peugeot Yeovil. I would not recommend this dealership and would urge anyone considering purchasing a vehicle from them to carefully consider the level of support they may receive if something goes

Bought a new E208 love the car, but the app is terrible.
At first would never connect to car, told had to drive the car every day to keep car connected even tho the car connects to my WiFi often. Every month received a car heath check saying all good, I had a traction fault for two month yet app said all good, me thinks peugoet just send this message to make it look like they are keeping an eye on your car for you.
As to the app peugoet wanted £8 per month for this app which apart from showing my trips and being able to see charge and set climate on could do nothing else. Got an offer of £3 per month so thought give it another go, did seem better connected to car but app said car unlocked no its not. Send command to lock failed send command to but lights on failed send command to sound horn command took so long to work. Deleted app and cancelled subscription. Still love the car so that’s one thing.

I am extremely disappointed with Peugeot Customer Care following the breakdown of our Peugeot 3008 EV.
The vehicle broke down with a high-voltage battery warning and was dealt with through Peugeot Assist. RAC has since upheld our complaint regarding the recovery experience, so my issue here is specifically with Peugeot’s handling afterwards and its complete lack of ownership.
Once the vehicle was recovered, Peugeot offered no practical support. The authorised dealership could not inspect the vehicle for around two weeks, yet Peugeot repeatedly said that no courtesy car or assistance could be considered until diagnostics had been completed. This left us with no working vehicle, no diagnosis, no courtesy car and no meaningful help from Peugeot.
Peugeot’s communication has been poor throughout. Rather than taking ownership of the customer journey, Peugeot effectively treated Peugeot Assist, RAC and the dealership as separate entities and left us to deal with the consequences. As a customer, that is unacceptable. Peugeot Assist is part of the Peugeot ownership experience, and Peugeot should not be able to avoid responsibility when that experience fails.
The customer service was also disgraceful. When I asked whether Peugeot could extend the Enterprise hire vehicle we already had, the response from Peugeot’s goodwill team was dismissive and unprofessional. I was told there was no escalation route and no manager or supervisor available beyond the person I was already speaking to.
Peugeot’s final response has now confirmed that it will not offer reimbursement, compensation or even a goodwill payment for hire costs, travel, accommodation, distress, inconvenience, loss of use or any related losses. More concerningly, Peugeot also stated that it will not revisit the matter, cannot escalate the case higher, and does not consider itself responsible for replying further on the same issue.
That response says everything about Peugeot Customer Care. There has been no real ownership, no meaningful acknowledgement of the poor service, no practical support while the vehicle remains unavailable, and no willingness to properly engage with the impact on us as customers.
The issue is not only that the car broke down. The bigger issue is how Peugeot handled it afterwards: poor communication, no accountability, no escalation, no support and a final response that simply shuts the door. Based on this experience, I have very little confidence in Peugeot’s aftercare.

Such wonderful staff very polite kept me up to date what was happening and how long it was going to be before job done....

Buyer Beware of Peugeot cars sent 22 emails back and forth to Peugeot UK customer service over 2 months of waiting for parts car has been off the road they cannot give me an ETA when part is available , contacting Peugeot customer care is non existent because the person they put in charge of your case is always on lunch , tea break or unavailable , and can’t give any information whatsoever of when the part will be available

ZERO STARS Absolutely appalling service from peugueot!!

Absolutely appalling customer service.

I have never experienced such a complete lack of urgency, communication or care when dealing with a serious and potentially dangerous vehicle fault.

My car has developed a fault where it continually thinks the boot is open when it is securely closed. This triggers the emergency alert system, with the alarm repeatedly sounding. It is extremely loud, distracting and stressful, particularly when driving. Having an emergency alert constantly going off while you are trying to concentrate on the road is not only incredibly frustrating, but potentially very dangerous.

To make matters worse, because of the fault, I am unable to properly secure and lock the vehicle. This is not a minor inconvenience. It is a serious safety and security issue.

Despite explaining the severity of the problem, I have been told that I may have to wait 7–8 weeks before the car can even be looked at. When I asked for a courtesy car, I was told there are no courtesy cars available until November.

The communication has been absolutely shocking. I have left messages and repeatedly tried to contact the service department, only to receive no call back. Calls are ignored or not answered, and I have been left chasing them repeatedly just to get basic information.

I should not have to constantly chase a manufacturer and dealership for help with a serious fault on my vehicle that I purchased less than 6 months ago !!!

When I have managed to speak to someone, the attitude has often been rude, dismissive and completely unhelpful, with no real attempt to find a solution or take ownership of the situation.

How is it acceptable to expect a customer to continue driving a vehicle that is repeatedly emergency alerting, distracting them while driving, cannot be properly secured and may take 7–8 weeks to be investigated?

And if I am not supposed to drive it, what exactly am I expected to do when no courtesy car is available until November?

I bought a vehicle expecting the manufacturer and dealership network to provide support when something goes wrong. Instead, I have been left feeling completely abandoned, ignored and expected to simply put up with a potentially dangerous fault.

Stellantis seriously needs to look at how it handles serious and emergency vehicle faults. The lack of urgency, communication and basic customer service has been completely unacceptable.

I would strongly advise anyone considering a Peugeot vehicle to think very carefully about the level of aftercare they can expect when things go wrong. The real test of a company isn't how they treat you when everything is working — it's how they treat you when it isn't.

Extremely disappointed.

Extremely disappointed with Peugeot – catastrophic engine failure after Peugeot service

We bought our Peugeot 408 (CY23 EGC) directly from a Peugeot dealership on PCP finance and have always had the vehicle maintained within the Peugeot network, including its servicing and MOTs.

In June 2025, Peugeot fitted the spark plugs during a service.

In July 2026, the car had its next service. Just 14 days later, the engine suffered catastrophic failure and we were told that a spark plug had melted and caused the engine damage, meaning the engine now needs to be replaced.

The car has only covered around 30,000 miles.

What makes this even more frustrating is Peugeot’s response. They initially offered a 75% goodwill contribution, but have now declined our claim, apparently relying on the fact that the 2026 service was carried out later than the recommended date.

There was a very good reason for this. We were abroad on a pre-booked holiday. As soon as we were notified that the service was due, we contacted Peugeot and booked the earliest available appointment after our return. We have the booking documentation and holiday evidence to prove this. Had Peugeot told us that the service needed to be carried out before we went away, we would have made arrangements to do so.

We therefore find it extremely difficult to understand how a short delay in the 2026 service can be used to reject responsibility for a spark plug that Peugeot itself fitted in June 2025.

We shall be escalating our complaint and are seeking a full explanation of the technical evidence behind Peugeot’s decision.

We bought the car from Peugeot, had it maintained by Peugeot and followed their servicing process. We expected Peugeot to stand behind its workmanship and the parts it fitted.

At this stage, we are extremely disappointed with both the failure itself and, more importantly, the way Peugeot has handled our complaint.

Peugeot: we would welcome a proper response to this review and an explanation of why you believe a spark plug fitted by your own dealership can fail catastrophically and destroy an engine, yet the customer is expected to bear the cost.

I just want to warn anyone thinking of getting a Peugeot vehicle about their poor standard of vehicles.

A spark plug was changed on our vehicle and only lasted 8,000 miles when they should last 20-25,000 our spark plug snapped inside the engine 2 weeks after a service which now requires a full engine, we have a full service history it’s only done 30,000 miles, and they are saying we have to now pay for a new engine. We are under or annual mileage, they knocked back 75% good will gesture because the service was 6 days out when we tried to book it in they had no availability so gave us a new date and we were told this wouldnt affect our warranty.

Their customer service has been horrendous not one person spoke clear English and didn’t want to help, it was almost a cast of it’s your problem not ours.
Please read this and think twice before going with Peugeot I have been told by many machanics that this does not surprise them with Peugeot products and customer services.
My vehicle is 408 23 plate done 30,000 miles.
They might look nice but their products aren’t fit for purpose and nor is the vehicle and there are thousands of cases like mine and It is well known around the spark plugs not being adequate.

We plan on taking legal advice now, we won’t be getting a car again from Peugeot.

I visited Peugeot in Oldham and encountered a service assistant slouched in his chair with i could not be bothered attitude. My issue was the Count down on the Add Blue additive which continues to count down even when it is gushing out of the cap. I pointed out that i was scared that the car would not start when my Wife was in the car and we would be stranded. She is disabled and can not even stand. I find it incredible that in a modern car the Add Blue is not operated like the Fuel Gage. I would not buy a Peugeot again due to this issue and the un - empathetic customer service i received. If that person is the customer face of Peugeot Oldham i can understand the poor level of reviews.

So I rang Peugeot Safety recall team regarding a recall on my van an I’ve been put through to a pleasant women named Violet. I have never experienced such a rude person in my life. She must be having a bad Monday or something but you do not expect to be spoken to like that when being nothing but helpful with her. She needs to be sat down and spoken to by her hierarchy because that is not how you speak to customers and to top it off she put the phone down and didn’t get the information off her that I rang up for.

One star because there was nothing less. After 40 years of dealing with Peugeot... the first 20 years when based in the UK, the car manufacturer of excellence, and customer care excellent. since then - the slippery slope. Having leased a car for years, and then bought, I have found customer care, not only disjointed and unhelpful, but the actual paid for service diabolical. Will never deal with them again. Have found a fantastic service since without being ripped off. Please get in touch to find out? Peugeot you used to be magnificent - certainly not now. Interestingly got a click mechanics approval! My word! Bypassed all of the cost and bs and my car was MOTd and service’s quickly at a minuscule of the cost normally. Please everyone look at what dealerships do and charge for and for the poor service. Get back to old fashioned mechanics.

⭐☆☆☆☆

I am extremely disappointed with Peugeot UK's customer service and warranty support.

My Peugeot 2008, with very low mileage and still covered by the manufacturer's warranty, has developed a major engine fault. I expected Peugeot to deal with the issue promptly and provide a reasonable solution, but that has not been my experience.

I have already been without my car for over a week, and the earliest appointment available is 23 October 2026. It is unacceptable to expect a customer with a vehicle under manufacturer's warranty to wait months for a diagnosis or repair of a major engine fault.

In the meantime, I am still paying monthly finance for a car that I cannot drive. I have lost work shifts because I rely on my vehicle for my job, and I have had to spend additional money on alternative transport while my car remains parked outside my home.

The situation has also placed a significant burden on my family. I have a vulnerable son with complex medical needs who regularly attends hospital appointments and may require emergency medical care. Being left without a reliable vehicle for such a long period has caused unnecessary stress and hardship.

A manufacturer's warranty should give customers confidence and peace of mind. Instead, I have experienced delays, poor support, and no practical solution. I expected Peugeot UK to resolve a serious warranty issue within a reasonable timeframe, but they have failed to do so.

This experience has seriously damaged my confidence in Peugeot, and I would not recommend the brand based on the level of customer service and warranty support I have received.

After spending 36k on a 2008 fully electric car. After a year I can't access remote app without a subscription.

I refuse to pay extra to after spending 36k