Wide range of good quality pet products. In particular the Ancol tartan coats are brilliant and my two diva westies love them as well as looking remarkably cute walking side by side .Order was pr... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Order arrived, no issues with the order. However it didn't fit, so needed to return. The returns form is very difficult, as it asks for Invoice numbers, Order numbers, return codes, address deta... Se mer
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Ordered and received my goods in excellent time and was kept informed all the way. I have, however, had to write to Pet shop Direct over a tiny issue with the product, hence the 4 stars. To date I'... Se mer
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I found their website very informative, easy to use and I’m very pleased with the julius K9 harness I purchased. It really helps to keep my 7 month old Labrador under control when out on walks. I was... Se mer
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Företagsinformation
Skrivet av företaget
Hertford-based Petshop Direct is an online family retailing business working with a dedicated team of highly skilled individuals who care greatly not only about our customers, but also about their feline and canine friends. We supply a comprehensive range of top-quality accessories and food for cats and dogs by industry-leading brands including Julius-K9, Ancol, Ruffwear, Planet Dog , Bon Appetit and Wolf's Mountain at extremely competitive prices.
Kontaktuppgifter
Unit 6 71 Mead Lane Industrial Estate , SG13 7AX, Herford, Storbritannien
- 01992 334 905
- info@petshopdirect.co.uk
- petshopdirect.co.uk
4,3
Utmärkt
403 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
So easy to order and looks great
29 augusti 2023
Svar från Petshop Direct
Thanks for your 5-star review! We’re so pleased you’re happy with our service.
Kind regards,
Petshop Direct Team
excellent service and price
28 augusti 2023
Svar från Petshop Direct
Thank you for your kind review. We really appreciate your feedback and support.
Kind regards,
Petshop Direct Team
Fast and efficient from order to…
Fast and efficient from order to delivery .
Great product ready for the beach.
28 augusti 2023
Svar från Petshop Direct
Thanks for the wonderful feedback! We’re delighted to hear you’re happy with your experience.
Kind regards,
Petshop Direct Team
Svar från Petshop Direct
Thank you for your kind words. It’s always great to hear that our customers are happy with their orders and our service.
Kind regards,
Petshop Direct Team
Excellent service from a great value company!
Great company, I made a mistake when I ordered (ordered a L when I needed a S), I emailed them as soon as I realised and they rectified it immediately. Arrived quickly, very happy and will definitely order again.
The price was very good and was the best we could find anywhere.
1 augusti 2023
Svar från Petshop Direct
We’re delighted to hear you had a great experience with us. Thank you for the 5 stars and for choosing Petshop Direct!
Kind regards,
Petshop Direct Team
Excellent service and accurate sizing…
Excellent service and accurate sizing of the step in dog harnesses on the item descriptions made for a stress free purchase. One of the 2 was not in stock directly from them but was via their Amazon stock which they arranged to be shipped immediately so both arrived same day
30 juli 2023
Svar från Petshop Direct
Thanks so much for your fantastic feedback! We’re pleased everything went smoothly and look forward to serving you again.
Kind regards,
Petshop Direct Team
Easy to order and fastdelivery ,great…
Easy to order and fast delivery ,great collar thankyou
23 juli 2023
Svar från Petshop Direct
We really appreciate your 5-star review. Thank you for shopping with us and for taking the time to share your experience.
Kind regards,
Petshop Direct Team
Svar från Petshop Direct
Thank you for the lovely review! We’re delighted you were pleased with everything and hope to welcome you back soon.
Kind regards,
Petshop Direct Team
Our Julie is Happy.
The simplicity of placing the order.
Excellent prices. I have been buying these treats for over 10yrs Perrito
I love the chunkies for cats and small dogs, my dogs have always been over 40 kilos and its amazing what they will do for one treat. instant recall comes to mind, Julie is crafty and won't go for a walk till she knows they are on board.
my dogs a raw feeders and I dont find them affecting her movements.
Thankyou
6 juli 2023
Svar från Petshop Direct
Many thanks for your positive feedback. We’re very pleased to hear you had a good experience shopping with us.
Kind regards,
Petshop Direct Team
Great range of products at very…
Great range of products at very competitive prices. Delivery and communications were clear and efficient.
28 juni 2023
Svar från Petshop Direct
We really appreciate your lovely feedback. Thank you for choosing Petshop Direct!
Kind regards,
Petshop Direct Team
Had what I needed and came promptly.
2 juli 2023
Svar från Petshop Direct
Thank you for the 5 stars! We’re very pleased to hear you had a positive experience.
Kind regards,
Petshop Direct Team
Item ordered was exactly as expected
Item ordered was exactly as expected. Delivered on time.
27 juni 2023
Svar från Petshop Direct
Thanks so much for your kind words and 5-star rating. We really appreciate it!
Kind regards,
Petshop Direct Team
Good customer service
There was a delay in despatch as one item was unavailable. I agreed to an alternative and this was delivered quite quickly. Good customer service, so will use them again
30 maj 2023
Svar från Petshop Direct
Thank you for your excellent review. We’re delighted you were happy with our service.
Kind regards,
Petshop Direct Team
Great choice of good quality products
Great choice of good quality products, good prices and good brands. Order arrived really quickly and was well packaged. Would definitely order from these again.
4 juni 2023
Svar från Petshop Direct
We’re so pleased to hear you had a great experience. Thank you for the 5 stars!
Kind regards,
Petshop Direct Team
hi I got the product i ordered and was…
hi I got the product i ordered and was delivered in good time thank you
1 juni 2023
Svar från Petshop Direct
Thank you for your lovely feedback. Your support means a lot to our team!
Kind regards,
Petshop Direct Team
Svar från Petshop Direct
Thanks for the great review! We’re delighted you were happy with your order.
Kind regards,
Petshop Direct Team
Fast service
Ordered a cool jacket for our little dog late afternoon. Paid for express delivery and had it the next day. Couldn't have been better. Perfect service. Will use them again.
29 maj 2023
Svar från Petshop Direct
Thank you for your positive feedback and for choosing Petshop Direct!
Kind regards,
Petshop Direct Team
The shopping experience was simple
The shopping experience was simple, fast and efficient. The delivery was prompt and the branded product was an excellent price. Very happy and would definitely recommend.
8 maj 2023
Svar från Petshop Direct
Thank you Carol for sharing your experience with our community. Hope to see you again soon. Thank you for supporting our business. Regards Petshop Direct Team
Sent to billing rather than delivery…
Sent to billing rather than delivery address entered and product never received. Customer service said unlucky basically m
8 maj 2023
Svar från Petshop Direct
Dear Customer
Thank you for your feedback. The order was placed using apple pay with your old address saved. Unfortunately we were not able to amend the delivery address after shipping. We are sorry that old address was saved with your apple pay settings. We've emailed you a couple of options to solve this issue at the time however we've never heard back.
We are still willing to help so please contact us at info@petshopdirect.co.uk
Kind Regards
Petshop Direct Team
Quality products, quick
Fast shipment, quality products. Nessie loves her new harness. It was my first time ordering from Petshop Direct, and I would do so in the future.
1 maj 2023
Svar från Petshop Direct
Hi Rick. Thank you for your review. Glad to hear that Nessie loves her new harness. Thank you for supporting Petshop Direct
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