PetBacker Omdömen 313

customer service team responds quickly and is friendly.
especially thanks to mam jenny your great and easy to approachable

Jenny from customer support is my favourite support agent. She's always friendly and has always resolved my problem (all the agents have been great and have assisted me, but Jenny has something a little extra that can be felt through the words typed). Thanks Jenny for making my world a little brighter ✨️

Customer support is very responsive and efficient at solving requests.

The app is a bit difficult to figure out in the beginning but the notifications help a bit in guiding the user.

As a pet sitter/pet walker, the percentage retained is a bit steep, most of the times equal to 25% of the price paid by the pet owner.

Throughout all difficulties and emergencies, they always helped me and that made me be one me of the best Petbackers in the app:))

Great app. Customer service was great with Khushali.

Im a new pet backer, walker and its just scammer after scammer after scammer.

The customer service is really good and reliable. There were times were because of inevitable reasons my bookings were cancelled but they help me throughout.

I have been a pet sitter and booked cares from Petbacker up todate, they have never comprised their quality of services, always 100% top. I highly recommend any pet parents to use Petbacker for a trustable service for their loved furbabies.

Sempre boa com educação e agilidade do suporte, principalmente do khushali

We'd never used PetBacker before and found someone who had a lot of positive reviews. We received photos every day of our trip, up until the last day, when the Petbacker called us to tell us that our beautiful boy had died.
On the platform, our Petbacker stated that pets are never left unattended, but this happened when they had left the house. Furthermore, she lied about what had happened: that he broke his neck jumping out the window. The vet told us that he'd been mauled by her dog.

The despicable part is that Petbacker told us they'd permanently blacklist her from the platform.
Lo and behold, I checked to make sure - it's been 2 months since it happened, and she's taken on more bookings - as short as 2 weeks after our dog died in her care.

I guess the reviews and trust just absolutely cannot be trusted - apparently PetBacker sweeps gross negligence under the rug and lets people continue booking with PetBackers without giving them the full picture.

Absolutely despicable.

Helpdesk was fast to respond to my appeal for help and queries. Top-notched service! Fast payout too! Reviewing as a pet boarder.

PetBacker app is amazing! I just started using it in Austria. There seems to be a big enough community and I've gotten a lot of responses to my requests for dog walking and sitting.

The app has built-in features that work like a charm. From the chat, the request and booking service, the safe payment system, and even the cancellation. All work very good and make total sense!

Company do very well, customer service very helpful and honest

Petbacker is very convenient app for connecting with reliable per sitters, walkers and boarders. The booking process is simple, payments are secure, and i appreciate the peace of mind knowing my pet is in safe hand. Cheers for PetBacker

Highly recommended

The customer service is very polite and the explanations are clear. The responses are really quick

La atención al cliente es inmediata y de gran ayuda. Sin embargo, a la hora de interaccionar con la app y editar servicios, etc, me resulta difícil ya que la traducción al español de las funciones de cada cosa no sé entiende muchas veces.

Excellent support team. Problems may occur by human errors but the staff is always there to assist. As a user who has stayed on the app for a year, I’m never disappointed.

He utilizado la aplicación PetBacker y quiero compartir una experiencia muy negativa que he vivido de primera mano con una amiga que contrató a un cuidador a través de esta plataforma.

El cuidador incurrió en un comportamiento gravísimo: se negaba a devolverle a sus perras si no le pagaba dinero fuera de la aplicación y, además, existen pruebas de un supuesto maltrato animal. Todo esto fue denunciado y se aportaron evidencias a PetBacker.

Sin embargo, la respuesta de la empresa fue totalmente insuficiente:
   •   No existe ningún canal de ayuda inmediata (ni teléfono ni chat en directo).
   •   Aunque se indicó explícitamente que se trataba de un supuesto maltrato animal, la aplicación solo contestó al día siguiente por correo electrónico.
   •   No contactaron por teléfono directamente con la persona afectada en un caso tan grave.

Como usuaria de la app también intenté buscar ayuda y pude comprobar cómo no hay apenas ayuda! No se puede confiar en un servicio que no ofrece garantías.

Mi recomendación es clara: no confiar en PetBacker. La falta de seguridad, verificación real y canales de ayuda inmediata puede derivar en situaciones de riesgo muy serio.

Great enough UX/UI.
With the map to estimate the location.
Some problem with didn’t get the notification from the chat.
And quite high percentage was taken off from the payment.