The daffodils are beautiful, they are my daughter’s favourite flower and her going through Breast Cancer surgery at the moment and in hospital, these are ideal. They won’t die and she loves them... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I loved what I bought for my friend who recently lost her husband but not the delivery by Australia Post. It was left at her front door, no one attempted to knock or ring the bell. I messaged her aft... Se mer
1. The products are exceptionally attractive and well made. 2. The promises in the promo are honoured. 3. Communication is prompt and to the point. 4. The delivery was exactly as ordered. 5. Whist... Se mer
Bad news from family member overseas so purchased this lovely card BUT forgot to write personal message at end of the order. Help line just asked what my message is to add, even don't usually do this.... Se mer
Företaget har svarat
4,6
Utmärkt
791 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Petalpal
That’s so lovely to hear! 💫 I’m thrilled you’re happy — thank you for sharing that! If there's anything else you need, just let me know.
The prompt service. Recieved in a week
The prompt service received in a week. Very handy to send.
1 juli 2025
Omdöme utan inbjudan
Svar från Petalpal
Thank you so much for your kind words! I'm really glad to hear your order arrived quickly and was convenient to send. If you ever need help with anything else or are sending another gift soon, I'm here to help! 💌
A friend bought one for me for my…
A friend bought one for me for my birthday, I thought it was lovely so bought one for another friend
14 juli 2025
Omdöme utan inbjudan
Svar från Petalpal
That’s so lovely to hear! It’s such a special way to share meaningful moments with friends. 😊🌸
Placed order on 29th July
Placed order on 29th July! Now 16 days later and several automated messages apologising for delay, Item still not delivered. Checked again today only to find my order was not recognised. Absolute disgrace! Avoid at all costs 😡
13 augusti 2025
Omdöme utan inbjudan
Svar från Petalpal
Hi Julie,
We’re truly sorry to hear about your experience. Our shipping timeframe is usually 5–10 days, as noted on our website and at checkout, and it’s clear we haven’t met that for you. This is certainly not the experience we want for our customers.
Your order was placed on 29 July and shipped the following day, 30 July. It’s currently with a local carrier and should be delivered shortly. While courier delays are unfortunately beyond our control, we take full responsibility for ensuring our customers are looked after.
To make things right, we've now processed a full refund for your order. Again, we sincerely apologise for the inconvenience this may have caused you.
If you have any other questions or concerns, please feel free to email us at hello@petalpal.com and we'll be happy to assist you right away!
Kind regards,
The PetalPal Team
Wonderful thoughts.
These cards, in my view, are better to send than cut flowers. Guaranteed to last and look beautiful, a forever treasured keepsake. I highly recommend these beautiful cards which a safely packed. Just wonderful. Thank you.
12 augusti 2025
Omdöme utan inbjudan
Svar från Petalpal
Thank you so much for your wonderful words! 🌸 We’re delighted to hear you love the idea of our cards as lasting keepsakes. It means the world to know you highly recommend them and appreciate the care we put into packing. 💛
well received
i gave it to a friend that was recovering from hospital she & he family loved it & the wee chocs
24 juli 2025
Omdöme utan inbjudan
Svar från Petalpal
That’s so lovely to hear! 💛 We’re glad the gift and little chocolates brought joy to your friend and her family. Wishing her a smooth and speedy recovery!
Svar från Petalpal
We're so glad to hear the flowers were exactly what you ordered! 🌸 Thank you for sharing your feedback with us.
lovely card
11 augusti 2025
Omdöme utan inbjudan
Svar från Petalpal
Thank you so much! 💐 We’re delighted you loved the card.
Brilliant product
This is better than sending flowers as it will last forever!
14 juli 2025
Omdöme utan inbjudan
Svar från Petalpal
We’re so glad you think so! That’s exactly what we love about it too — a lasting gift with meaning. 💛
Gorgeous bouquet card
Gorgeous bouquet card. Great when you need a little extra. It’s a gift you can keep. Lovely quality, great delivery. Very pleased and would recommend this company.
9 augusti 2025
Omdöme utan inbjudan
Svar från Petalpal
Thank you so much for your wonderful feedback! 🌸
We’re thrilled to hear you loved the bouquet card and that it made such a special gift. It’s lovely to know you’re pleased with the quality and delivery and we truly appreciate your recommendation. Your kind words made our day! 💐
So far so good
So far so good. Easy to order but not received the cards yet as only sent order off 2 minutes ago.
9 augusti 2025
Omdöme utan inbjudan
Svar från Petalpal
Thank you for your order! 😊
We’re glad to hear the ordering process was easy for you. Your cards are now on their way, and we can’t wait for you to receive them! 💌
The gift was very well received!! And ideal for a friend to have a more lasting housewarming than real flowers
The gift was very well received!!
Only negative is the length of delivery time
31 juli 2025
Omdöme utan inbjudan
Svar från Petalpal
Thank you so much for your feedback — we’re really happy to hear the gift was well received! 🎁
We truly appreciate your note about the delivery time and will be sure to pass it along to help us improve. Please don’t hesitate to reach out if we can assist with anything in the future!
My friend was over the moon with her…
My friend was over the moon with her birthday card which she still has on display! I loved it and was very impressed.
24 juli 2025
Omdöme utan inbjudan
Svar från Petalpal
That’s so lovely to hear — thank you for sharing! 🌸
We’re so glad your friend enjoyed her card and that it’s still proudly on display. It means a lot to know you were impressed too!
I sent to my friend who loves it
4 augusti 2025
Omdöme utan inbjudan
Svar från Petalpal
That’s wonderful to hear — thank you for sharing! 💐
We’re so glad your friend loved it. It’s always special to know our gifts bring joy!
Daffodil Petal Pal
My Daffodil Petal Pal delivery was as I expected, prompt and the product itself I love.
it was the second order that I had issues with - Illawarra but anyway, you are asking about the Daffodil one, which went very smoothly and I love the product.
16 juli 2025
Omdöme utan inbjudan
Svar från Petalpal
Thank you so much for your feedback!
We're delighted to hear your Daffodil Petal Pal delivery went smoothly and that you love the product — that truly means a lot to us. 💛
We're sorry to hear there were issues with your second order (Illawarra), and we’d be happy to look into that further if you'd like. Just let us know!
Thanks again for your continued support. 🌼
Svar från Petalpal
Thank you so much for your kind words! 🌟
We’re glad you loved it — we always aim to create something a little special and unique.
JOYOUSLY BEAUTIFUL EVERY SINGLE LASTING BOUQUET
JUST SO JOYOUSLY STUNNING LASTING BOUQUETS WILL STILL CONTINUE TO BUY IN 3’S
4 augusti 2025
Omdöme utan inbjudan
Svar från Petalpal
Thank you so much!
We’re so glad you love the bouquets – your kind words mean a lot, and we truly appreciate your continued support!
Satisfied to order and had one before…
Quick to order and had one before sister loved it
4 augusti 2025
Omdöme utan inbjudan
Svar från Petalpal
We’re so glad to hear it was easy to order and that your sister loved it last time — that means a lot to us!
Vlotte bezorging
Vlotte bezorging. Het product is precies zoals ik het verwachtte.
4 augusti 2025
Omdöme utan inbjudan
Svar från Petalpal
Thank you for your kind feedback!
We're glad to hear the delivery was quick and that the product met your expectations — that’s exactly what we aim for. If you ever need anything in the future, we’ll be happy to help again.
Ordered a card from a group of friends…
Ordered a card from a group of friends to another celebrating a special birthday. That was in the 16th July, it still hasn't arrived !! It was out in transit on the 20th July. It is now 4th August and still no card. I find this totally unacceptable. Not only have I apologised several times to the friend who should have received it, I am also having to apologise to the friends who contributed to the card. The help I am receiving from PetalPal is very non committal, ' it's not our fault and beyond our control '. Others may have had good service but I most certainly haven't.
Update - after being told that the card may have been lost on transit it arrived nineteen days after it had been sent out. It was also bent despite a label on the front of the package asking the couriers not to. I had accepted the offer of a full refund rather than a replacement as I saw no point as the special birthday had long gone. What should have been the simple task of ordering and receiving a card turned into a protracted affair that has put me off ordering again. I know that occasionally things go wrong but this is not for me.
16 juli 2025
Omdöme utan inbjudan
Svar från Petalpal
Hi Paul,
We’re truly sorry to hear about your experience, and we completely understand how upsetting this must be—especially given the special occasion and the effort you and your friends put into organising such a meaningful gift.
While we’re grateful to receive a lot of positive feedback, it’s really disheartening to know that we’ve let you down. Although courier delays are unfortunately out of our control, we take full responsibility for making sure our customers feel supported. I sincerely apologise if our earlier communication came across as unhelpful.
To make things right, we've already processed a full refund for your order. Again, we sincerely apologise for the inconvenience this may have caused you.
If you have any other questions or concerns, please feel free to email us at hello@petalpal.com and we'll be happy to assist you right away!
Kind regards,
The PetalPal Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.