Pepperfry Omdömen 488

Worst product they deliver. Have order sheesham no storage bed. It makes lot of noise. After 4months from the date of delivery they try to solve but was unable to solve the problem. I demanded return of the product and refund but no response

Just time pass no strength n accume of business planning just new comer has started firm without qualified employees. Third class logistics and not at all advisable for order of any product. If this way it continue to run company then in few years surely it will bankrupt or closed

I ordered a lamp from pepperfry I am really happy with the delivery process it was quick and safe also lamp looks really premium...

I got my order on Saturday I am really happy with the delivery time it was very quick also the sofa is very soft and cozy.. the quality is amazing too....

Amazing experience
Nice staff

I recently received my center table I really like the quality and sturdyness of it... It goes well with my hall aesthetics also the delivery was quick which is a good thing..

I have ordered many things from pepperfry.
The best and the fast service ever i will recommended to all my friends and family to purchase furniture and many more from pepperfry

PUBLIC NOTICE: PEPPERFRY SERVICE FAILURE - FORMAL ESCALATION
After exhausting all standard resolution channels, I am compelled to make this public. This is a documented account of systematic service failures by Pepperfry despite years of customer loyalty and significant investment.
CUSTOMER BACKGROUND: Long-standing Pepperfry customer with multiple high-value purchases over the years: bed, sofa, dining table, mattress, pillows. Currently furnishing new home with 6 additional items in cart (purchase now cancelled).
UNRESOLVED ISSUES:
ISSUE 1: Mattress Return Denied
Order SKU: 310605156-FU2215019-S-PM43443-78X60Product: May Original Orthopedic Memory Foam MattressIssue: Unsuitable for sleeping needs, return requested weeks agoStatus: UNRESOLVED - Basic consumer right to return deniedISSUE 2: Non-Delivery of Pillows
Same Order SKU as aboveIssue: 2 pillows never delivered despite paymentStatus: NO delivery date provided, NO explanation givenISSUE 3: Damaged Product Delivered
Reference: SE-180126-0024Order: 310658918-FM1744211-S-PM21175Product: King size bedIssue: Damaged plywood deliveredStatus: UnresolvedISSUE 4: Wrong Product + Customer Penalized for Company Error
Order SKU: 310629631-FN2163669-S-WH32517Product Ordered: Belita RHS Sectional Sofa (Greige)Product Delivered: Belita LHS Sectional SofaROOT CAUSE: Store clerk error during order placementPEPPERFRY RESPONSE: Refused to deliver correct product + PENALIZED CUSTOMER ₹5,000This is not a case of buyer's remorse or changed preference. This is documented error by Pepperfry staff, followed by refusal to rectify and financial penalty imposed on the customer.
VIOLATIONS OF CONSUMER RIGHTS:
Deficiency in service (Consumer Protection Act 2019)Unfair trade practiceBreach of contractDenial of basic return rightsFinancial penalty for company errorFORMAL DEMANDS (48-Hour Deadline):
Accept mattress return and process refund to walletDeliver pending pillows OR provide full refundDeliver correct RHS sofa as originally orderedWritten confirmation with specific timelinesACTIONS IF UNRESOLVED:
Within 7 days of deadline expiry:
✓ Formal complaint filed with National Consumer Disputes Redressal Commission✓ Legal proceedings initiated for breach of contract and unfair trade practices✓ Complaints lodged with e-commerce regulatory authorities✓ Detailed case documentation shared across all consumer platforms✓ Full account published on social media with order documentation
TO PEPPERFRY MANAGEMENT:
Years of loyalty and lakhs of investment should count for something. I was ready to make 6 additional purchases. Your systematic failures and refusal to honor basic consumer rights have destroyed that relationship entirely.
This is your final opportunity to resolve this professionally before formal legal and regulatory action begins.
Expected Response: Within 48 hours to registered email

PUBLIC NOTICE: PEPPERFRY SERVICE FAILURE - FORMAL ESCALATION

After exhausting all standard resolution channels, I am compelled to make this public. This is a documented account of systematic service failures by Pepperfry despite years of customer loyalty and significant investment.

CUSTOMER BACKGROUND: Long-standing Pepperfry customer with multiple high-value purchases over the years: bed, sofa, dining table, mattress, pillows. Currently furnishing new home with 6 additional items in cart (purchase now cancelled).

UNRESOLVED ISSUES:

ISSUE 1: Mattress Return Denied

Order SKU: 310605156-FU2215019-S-PM43443-78X60
Product: May Original Orthopedic Memory Foam Mattress
Issue: Unsuitable for sleeping needs, return requested weeks ago
Status: UNRESOLVED - Basic consumer right to return denied
ISSUE 2: Non-Delivery of Pillows

Same Order SKU as above
Issue: 2 pillows never delivered despite payment
Status: NO delivery date provided, NO explanation given
ISSUE 3: Damaged Product Delivered

Reference: SE-180126-0024
Order: 310658918-FM1744211-S-PM21175
Product: King size bed
Issue: Damaged plywood delivered
Status: Unresolved
ISSUE 4: Wrong Product + Customer Penalized for Company Error

Order SKU: 310629631-FN2163669-S-WH32517
Product Ordered: Belita RHS Sectional Sofa (Greige)
Product Delivered: Belita LHS Sectional Sofa
ROOT CAUSE: Store clerk error during order placement
PEPPERFRY RESPONSE: Refused to deliver correct product + PENALIZED CUSTOMER ₹5,000
This is not a case of buyer's remorse or changed preference. This is documented error by Pepperfry staff, followed by refusal to rectify and financial penalty imposed on the customer.

VIOLATIONS OF CONSUMER RIGHTS:

Deficiency in service (Consumer Protection Act 2019)
Unfair trade practice
Breach of contract
Denial of basic return rights
Financial penalty for company error
FORMAL DEMANDS (48-Hour Deadline):

Accept mattress return and process refund to wallet
Deliver pending pillows OR provide full refund
Deliver correct RHS sofa as originally ordered
Written confirmation with specific timelines
ACTIONS IF UNRESOLVED:

Within 7 days of deadline expiry:

✓ Formal complaint filed with National Consumer Disputes Redressal Commission
✓ Legal proceedings initiated for breach of contract and unfair trade practices
✓ Complaints lodged with e-commerce regulatory authorities
✓ Detailed case documentation shared across all consumer platforms
✓ Full account published on social media with order documentation

TO PEPPERFRY MANAGEMENT:

Years of loyalty and lakhs of investment should count for something. I was ready to make 6 additional purchases. Your systematic failures and refusal to honor basic consumer rights have destroyed that relationship entirely.

This is your final opportunity to resolve this professionally before formal legal and regulatory action begins.

Expected Response: Within 48 hours to registered email

Recently I received the parcel from pepperfry which was very quick. I ordered dining set for my new house and its exactly as shown in the pictures the design and size is perfect. The delivery was smooth and on time also the product arrived safely without any damage….

I had a very bad experience with pepperfry. I bought a coffee table for 12K, and the quality of the product was so bad that the gold color of the metal base frame became black within few months. I have been engaging with their support team since last 5 months to fix the discoloration problem, as it was in warranty, but till date no resolution was provided by them. All along they were buying time by telling lame excuses. They insisted that I contact the dealer directly and ask them to send an email to pepperfry for the repair service to be done. It was ridiculous that I bought an item from pepperfry but I was asked to engage with the dealer directly for rectification service. I believe it is pepperfry's RESPONSIBILITY to deal with the dealer for warranty coverage and NOT the buyers. Therefore, I sincerely advice not to purchase any products from this platform, as their products and after sale service are pathetic. If you want to save your hard earned money, stay away from this unethical and unprofessional business platform.

One of many orders that i received from Pepperfry and the recliner is amazing. Very good comfort and overall quality.

I ordered a mattress from Pepperfry. The mattress was delivered quickly as it was delivered within 4 days. The mattress delivered is also comfortable and satisfying. It was a seem less experience

I purchased a floor lamp for my place. The lamp was delivered early and also the one that was delivered was as expected and suites with the interior of the living room.

Really good collection of products they have. I ordered sofa set and the quality is just great. Thanks

Worst customer care- service is non existent- but at your own risk.

It’s been 3-4 days I received my order from pepper fry. The quality is really top notch and it’s looking very aesthetic in my dinning area. The delivery was fast as well.

I order sofa from pepperfry I really like the quality and material of it. It's looking very amazing and aesthetic in my hall. Also the delivery was quick and there were no damage....

I received my bed today. I like the quality of it. The delivery of the product was quick with no damage.

I received my order from pepperfry.the quality of TV unit is really sturdy and amazing. It looks very aesthetic in my hall. Delivery was the order was fast as well.