I mistook this company’s site for Adobe Acrobat, which is easy to do, and bought their software. As I downloaded it, I realised my mistake and immediately emailed them asking for a refund. My money wa... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Was okay trying to get a document sorted Charged 50p then 48 hours they charged me 39.90 for a monthly subscription before trying to cancel this!. I can’t log into my account Click on changed password... Se mer
Företaget har svarat
I found pdf-pro to be a convenient tool for managing PDF documents. The site is easy to navigate, and converting files is straightforward. However, I had issues with payment clarity that need addressi... Se mer
Företaget har svarat
I found pdf-pro to be a convenient tool for managing PDF documents. The site is easy to navigate, and converting files is straightforward. However, I had issues with payment clarity that need addressi... Se mer
Företaget har svarat
Företagsinformation
Om pdf-pro.io
Skrivet av företaget
![](https://cdn.trustpilot.net/consumersite-businessunitimages/61bafb94150950e56c0bf40b/profile-description/Convertdocu-com-n-1-des-convertisseur-2.jpg")
Kontaktuppgifter
Storbritannien
- +44 2080687193
- contact@pdf-pro.io
- pdf-pro.io
4,2
Bra
11 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 43 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
On paie 0.50 cents pour assembler 2 pdf…
On paie simplement 0.50 € pour assembler 2 pdf puis on découvre quelques semaines plus tard 39.90 € par mois débité sur son compte pour un abonnement mensuel ? ARNAQUE !
14 oktober 2024
Omdöme utan inbjudan
Svar från pdf-pro.io
Bonjour,
Nous sommes désolés de ne pas avoir répondu à vos attentes. Nous vous remercions pour votre retour qui va nous permettre d’améliorer notre service.
Nous restons à votre disposition du lundi au samedi de 8H à 20H par email à contact@pdf-pro.io. Vous obtiendrez toujours une réponse de notre part alors n’hésitez pas.
Notre service client reste à votre entière disposition.
Merci pour votre confiance.
Cordialement,
L’équipe de Pdf-pro
Absoloutely shocking
Absoloutely shocking. I tried this via ANOTHER website to try and get a passport photo. It charged me a one off charge for the photo - not once was a subscription mentioned.
A few days later, £39.90 has come out of my account. It took a long time to figure out where from. I've never heard of this website nor do I have an account with them!
4 oktober 2024
Omdöme utan inbjudan
Svar från pdf-pro.io
Hello Serena Holland,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Was okay trying to get a document…
Was okay trying to get a document sorted Charged 50p then 48 hours they charged me 39.90 for a monthly subscription before trying to cancel this!. I can’t log into my account Click on changed password to receive the email link and nothing sent to my emai, I think they are scammers. Please help me anyone?
25 september 2024
Omdöme utan inbjudan
Svar från pdf-pro.io
Hello CARL,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Grosse arnaque
Grosse arnaque : j'ai été prélevé 2 fois le même jour sur mon compte bancaire sans avoir laissé mes coordonnées cb et sans avoir validé une quelconque transaction financière de mon plein gré. Je vous conseille d'acheter un scan pour faire vos pdf vous même cela vous reviendra bien moins cher!
6 september 2024
Omdöme utan inbjudan
Svar från pdf-pro.io
Bonjour,
Nous sommes désolés de ne pas avoir répondu à vos attentes. Nous vous remercions pour votre retour qui va nous permettre d’améliorer notre service.
Nous restons à votre disposition du lundi au samedi de 8H à 20H par email à contact@pdf-pro.io. Vous obtiendrez toujours une réponse de notre part alors n’hésitez pas.
Notre service client reste à votre entière disposition.
Merci pour votre confiance.
Cordialement,
L’équipe de Pdf-pro
I needed an SSP form for 0.50p and soon…
I needed an SSP form for 0.50p and soon as I've put my details in they made an account without my permission and made a subscription of 39.90 per month . AVOID! SCAMMERS! Do not use at all!
20 september 2024
Omdöme utan inbjudan
Svar från pdf-pro.io
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
PDF Pro is a scam
PDF Pro is a scam. Take the time to read all the fine print. They will take your money without asking and hide behind the fine print. I sure they have it in the writing but know they are just trying to trick you. It is not a honest approach to a product (you get what you want and pay for) Do not trust them. Worried about making money and catching people with the fine print. They got me don't let it happen to you. Do business somewhere else.
13 september 2024
Omdöme utan inbjudan
Svar från pdf-pro.io
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Fraudulent company
Fraudulent company. Charged my bank card 39.99£ and ignores any refund requests
2 september 2024
Omdöme utan inbjudan
Svar från pdf-pro.io
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Abonnement automatique abusif
Bonjour
La fusion des 2 pdf c’est très bien passé par contre je suis abonné sans mon autorisation et je paye 39€ depuis 3 mois.
Impossible de me connecter sur mon compte pour résilier
Et numéro de contact pas attribué..
Merci de me répondre
30 augusti 2024
Omdöme utan inbjudan
Svar från pdf-pro.io
Bonjour Aurelien Bettembos,
Nous sommes désolés de ne pas avoir répondu à vos attentes. Nous vous remercions pour votre retour qui va nous permettre d’améliorer notre service.
Nous restons à votre disposition du lundi au samedi de 8H à 20H par email à contact@pdf-pro.io. Vous obtiendrez toujours une réponse de notre part alors n’hésitez pas.
Notre service client reste à votre entière disposition.
Merci pour votre confiance.
Cordialement,
L’équipe de Pdf-pro
Paid for subscription - No sign in
Paid for subscription and now won't let me sign into my account even after resetting password. Joke.
28 augusti 2024
Omdöme utan inbjudan
Svar från pdf-pro.io
Hello Joe,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
SCAM! Avoid!
Avoid! SCAM!
I needed SSP went through NHS web and was asked to pay 0.50p for the download. Which I have paid. Byt today I been charged £39.90 and received an email stating i have been signed up to their monthly subscription! Which I absolutely did not agree to! There was nothing stated of any of these sorts. When I called for a refund they have refused and continued stating all info has been clearly stated on their page, which I disnt even go on their page, I went through NHS! They don't even have a proper website, or at least it's not to be found via normal search. It does not appear to be legitimate company and is working their profits on scaming people. These companies need to be reported to finacial Ombudsman, absolutely disgraceful! Company house states the company has been only registered this year June, yet they claim to be operating for longer than that. Also it states that it will charge person after 48h if not cancel yet they charged me after 24h!
AVOID! AVOID! AVOID!
28 augusti 2024
Omdöme utan inbjudan
Svar från pdf-pro.io
Hello Karolina Daujotas,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Disgusting excuse of a company
Disgusting excuse of a company. DO NOT USE. Scam you into a £40 a month subscription (wasn’t aware of this) that you cannot cancel (even if i did know about the subscription), because your logins won’t work at all. I used the app to get a SSP form which is what I thought the 50p was for. All of a sudden today I have been charged £40 from my account which I need desperately as I’m unwell and can’t work. I hope the company will sort this out.
24 augusti 2024
Omdöme utan inbjudan
Svar från pdf-pro.io
Hello Brandon Fry,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Just a SCAM website
It is right just a SCAM web site which is :
1) promoting the purchase of a service at a very low price (0.50 € for the assembly of some PDF files)
1) insidiously uses your data to create an account
2) After 48 hours, a charge of €39.90 is made ... which becomes monthly, i.e. the astronomical sum of €478,801 per year!
3) Your account is NOT accesible in order to quickly unsubscribe or use additional services
4) In order to unsibscribe once must use the "unsubscribe" entry at the very end of the main page.
Everything is written but the deceived user does not pay attention because there is NO explicit request for the subscription to this subscription. This is done implicitly (when you check the "terms of sale" box ... which no one ever reads)
The evaluation SHOULD NOT EVEN BE ONE STAR BUT ZERO.
20 augusti 2024
Omdöme utan inbjudan
Svar från pdf-pro.io
Hello THOMASSON,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
I did not sign up for PDF Pro
I did not sign up for PDF Pro. They charged me £39.90 and refused to refund. It is a bad company.
19 augusti 2024
Omdöme utan inbjudan
Svar från pdf-pro.io
Hello Juliet Stewart-Brown,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Disgusting scam of a "company"
Horrible scam of a "company". You need 1 damn form of which is .50, then it subscribes you to a monthly membership of 39.90 if you don't cancel in 48 hrs. It's not clear to most people that you're even subscribing to anything. They have a termination button that does nothing so you can't cancel it even if you want to. I tried several times! They have a fake number to reach them and a contact form that they don't respond to. I had to cancel my card in order to stop this crap. $80 they got pur of me for 1 form.
14 augusti 2024
Omdöme utan inbjudan
Svar från pdf-pro.io
Hello Beth Maldonado,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Scammed into costly subscription
I bought a document from pdf pro for 50p. The document wasn’t what I expected but it was fine only 50p. I got lots of confirmation emails and I found that a bit odd. So I logged into my account to try find anything suggesting a subscription but couldn’t so thought all was good.Anyway today £40 for a subscription was taken out of my account. I do not need pdf pro and I’m a student I do not have that sort of money and am very upset. I feel like I have been scammed. When I reread my emails it said in the fine print about the subscription but no where else I just thought I was buying a document. I phoned customer service and they won’t refund me even though I do not need pdf pro. Genuinely so upset as maybe it is my own fault but I really do not have £40 that’s my food money. All I want is my £40 back feels like a complete waste as I have no use for the website, any legitimate/valuing customer service company would issue me a refund as it was a genuine mistake.
14 augusti 2024
Omdöme utan inbjudan
Svar från pdf-pro.io
Hello Ellie Kearney,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Accidentally subscribed
Accidentally subscribed, thinking I was paying 50p for a 2 page doc, then they try to take £39.90 off me. I can’t cancel my account/subscription as when I click the links to their website from the emails they sent the site looks really dodgy and I can’t even see where/how to use the login details sent to me and the contact page doesn’t do anything. Please cancel my account/subscription.
12 augusti 2024
Omdöme utan inbjudan
Svar från pdf-pro.io
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
It would open on a iPhone and you pay…
It would open on a iPhone and you pay 50p then you see that you having to pay £39 a month they just out to robbed you done use them
12 augusti 2024
Omdöme utan inbjudan
Svar från pdf-pro.io
Hello Miss Vivien,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
arnaqué moi aussi
arnaqué moi aussi ; j'aimerais avoir les coordonnées de cet organisme pour envoyer le formulaire européen de résiliation...
19 juli 2024
Omdöme utan inbjudan
Svar från pdf-pro.io
Bonjour Annie Alloin,
Nous sommes désolés de ne pas avoir répondu à vos attentes. Nous vous remercions pour votre retour qui va nous permettre d’améliorer notre service.
Nous restons à votre disposition du lundi au samedi de 8H à 20H par email à contact@pdf-pro.io. Vous obtiendrez toujours une réponse de notre part alors n’hésitez pas.
Notre service client reste à votre entière disposition.
Merci pour votre confiance.
Cordialement,
L’équipe de Pdf-pro
ATTENTION ARNAQUE
ATTENTION ARNAQUE !
Vous achetez une prestation à quelques centimes et vous vous retrouvez "abonné d'office" à une plateforme de "services" on ne sait où ! Très difficile d'obtenir un remboursement, seul un mail de contact est disponible.
Seule solution, opposer votre CB...
9 augusti 2024
Omdöme utan inbjudan
Svar från pdf-pro.io
Bonjour Anne-Marie,
Nous sommes désolés de ne pas avoir répondu à vos attentes. Nous vous remercions pour votre retour qui va nous permettre d’améliorer notre service.
Nous restons à votre disposition du lundi au samedi de 8H à 20H par email à contact@pdf-pro.io. Vous obtiendrez toujours une réponse de notre part alors n’hésitez pas.
Notre service client reste à votre entière disposition.
Merci pour votre confiance.
Cordialement,
L’équipe de Pdf-pro
Absolute scammers
Absolute scammers, paid 50p to download one form… end up getting ripped of £40 and saddled with a membership i didn’t want!
Then of course when you try to contact them… and I quote -“‘our amazing helpful staff” leave you on hold b4 cutting u off!!
6 augusti 2024
Omdöme utan inbjudan
Svar från pdf-pro.io
Hello Tom Gawler,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.