Abigail Skinner( my ‘go to’ person ) in Paypacket always goes above and beyond to deal with anything I throw at her! All the staff at Paypacket seem to have been ‘hand picked’ .. the phone calls ar... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Contacted Paypacket regarding leaving employment (nothing sinister) and to request this could be actioned and a P45 issued. Done virtually there and then and P45 generated for download/printing witho... Se mer
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You only have to ring up and explain what has happened, and it is always sorted out now if no buts , Kerry was an absolute treasure in helping me with my question
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I am very new to Pay Packet and so far it has been a very easy and straight forward process. Any problem I’ve come across has been dealt with professionally and very efficiently.
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Företagsinformation
Skrivet av företaget
PayPacket Ltd specialises in Direct Payments payroll and managed account services for people who employ carers or personal assistants, as well as for those who self‑fund their care. We support service users, carers, and local authorities across the UK by taking responsibility for the accurate, compliant, and timely processing of payroll, pensions, and statutory payments. Our role is to reduce stress, protect continuity of care, and ensure that carers are paid correctly and on time. Managing Direct Payments payroll can be complex, especially where funding, timesheets, and statutory obligations intersect. Our experienced UK‑based payroll team works closely with each service user to provide clear advice, dependable processes, and practical support when it’s needed. What matters most to us Reliability – Making sure payroll runs smoothly and payments are made on time Ownership – Taking responsibility when issues arise and seeing them through to resolution Clarity – Explaining things in straightforward, understandable terms Continuity of care – Supporting stable care arrangements by ensuring carers are paid accurately We understand how important payroll is, particularly for carers who rely on timely payment to meet everyday commitments. When something doesn’t go as expected, our focus is on resolving it quickly, clearly, and professionally, while reviewing our processes to reduce the risk of recurrence. Who we support Individuals employing carers or personal assistants People receiving Direct Payments or Personal Health Budgets Families managing complex or multi‑PA care packages Local authorities working with residents to support independent living Our commitment PayPacket is committed to providing a transparent, accountable, and supportive payroll service. We value feedback and use it to improve how we work, strengthen our processes, and better support the people who rely on us. If you have feedback or need support, our team is here to help.
Kontaktuppgifter
Friar Lane 40, NG1 6DQ, Nottingham, Storbritannien
- 0800 848 8998
- pay@paypacket.co.uk
- paypacket.co.uk
4,8
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great team
Great team. I have received a lot of support from Paypacket team for my disabled father needs. Everyone is so helpful and supportive and made the process very easy for us. I will definitely recommend their services.
16 februari 2026
Omdöme utan inbjudan
Great customer service and very…
Great customer service and very friendly staff. Thank you .
16 februari 2026
Omdöme utan inbjudan
Never had a problem so would highly…
Never had a problem so would highly recommend.
16 juli 2025
Omdöme utan inbjudan
Kimberly is of great help
Kimberly is quite responsive and she has helped us providing the necessary information to resolve the payments to the carers
13 februari 2026
Omdöme utan inbjudan
Paypacket has always been helpful and…
Paypacket has always been helpful and accurate in pay for my daughter's carers. When I call for any reason they are helpful and polite. Thank you.
9 februari 2026
Omdöme utan inbjudan
Great quick response to resolve an…
Great quick response to resolve an issue that is not their fault but helping to sort. Much appreciated
12 februari 2026
Omdöme utan inbjudan
Prompt, Efficient, Excellent service
I always receive a prompt efficient service, great advice and immediate assistance from Kellie when needed. I find the company very dependable and reliable and would recommend them without hesitation
11 februari 2026
Omdöme utan inbjudan
Thank you for a very prompt and…
Thank you for a very prompt and efficient service. Extremely satisfied with all the work done so far , especially in regards to responding to client requests !
9 februari 2026
Omdöme utan inbjudan
PayPacket customer service was…
PayPacket customer service was excellent. The team was quick to respond, professional, and very helpful in resolving my issue. Great experience overall!
9 februari 2026
Omdöme utan inbjudan
Execellent service
Keri Wood with whom I deal with is always prompt and professional when dealing with my account. Any queries I may have are always dealt with immediately.
Highly
Recommend
9 februari 2026
Omdöme utan inbjudan
Excellent customer service
Been using paypacket for 6 months now with no issues. Easy to set up.
My representative Abigail has been fantastic. Any queries I've had she contacts me straight away with help.
Would highly recommend paypacket, especially to anyone new to being an employer.
8 februari 2026
Omdöme utan inbjudan
So helpful & reassuring
So helpful & reassuring. Went above and beyond to talk me through everything and explain it all. Kept me calm when I felt overwhelmed with the forms. Very trusting and helpful. So glad to be using them. Thank you for everything.
5 februari 2026
Omdöme utan inbjudan
"Five-star service from Kellie
"Five-star service from Kellie! She’s helpful, knowledgeable, and always a pleasure to deal with. If you're looking for someone reliable to handle payroll, she’s the one."
2 februari 2026
Omdöme utan inbjudan
Quick and efficient with regards to my…
Quick and efficient with regards to my query.
9 januari 2026
Omdöme utan inbjudan
Exemplary service from Anna who always…
Exemplary service from Anna who always has time to help with any aspect of pay. Such a support over the years and shows empathy every time I call. I have used paypacket since I had to employ PAs to help with the care of my mum and nothing is ever a bother for them. Best wage provider in the uk as far as I’m concerned. Highly recommended. Thanks Anna.
28 januari 2026
Omdöme utan inbjudan
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