Abigail Skinner( my ‘go to’ person ) in Paypacket always goes above and beyond to deal with anything I throw at her! All the staff at Paypacket seem to have been ‘hand picked’ .. the phone calls ar... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Contacted Paypacket regarding leaving employment (nothing sinister) and to request this could be actioned and a P45 issued. Done virtually there and then and P45 generated for download/printing witho... Se mer
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You only have to ring up and explain what has happened, and it is always sorted out now if no buts , Kerry was an absolute treasure in helping me with my question
Företaget har svarat
I am very new to Pay Packet and so far it has been a very easy and straight forward process. Any problem I’ve come across has been dealt with professionally and very efficiently.
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Företagsinformation
Skrivet av företaget
PayPacket Ltd specialises in Direct Payments payroll and managed account services for people who employ carers or personal assistants, as well as for those who self‑fund their care. We support service users, carers, and local authorities across the UK by taking responsibility for the accurate, compliant, and timely processing of payroll, pensions, and statutory payments. Our role is to reduce stress, protect continuity of care, and ensure that carers are paid correctly and on time. Managing Direct Payments payroll can be complex, especially where funding, timesheets, and statutory obligations intersect. Our experienced UK‑based payroll team works closely with each service user to provide clear advice, dependable processes, and practical support when it’s needed. What matters most to us Reliability – Making sure payroll runs smoothly and payments are made on time Ownership – Taking responsibility when issues arise and seeing them through to resolution Clarity – Explaining things in straightforward, understandable terms Continuity of care – Supporting stable care arrangements by ensuring carers are paid accurately We understand how important payroll is, particularly for carers who rely on timely payment to meet everyday commitments. When something doesn’t go as expected, our focus is on resolving it quickly, clearly, and professionally, while reviewing our processes to reduce the risk of recurrence. Who we support Individuals employing carers or personal assistants People receiving Direct Payments or Personal Health Budgets Families managing complex or multi‑PA care packages Local authorities working with residents to support independent living Our commitment PayPacket is committed to providing a transparent, accountable, and supportive payroll service. We value feedback and use it to improve how we work, strengthen our processes, and better support the people who rely on us. If you have feedback or need support, our team is here to help.
Kontaktuppgifter
Friar Lane 40, NG1 6DQ, Nottingham, Storbritannien
- 0800 848 8998
- pay@paypacket.co.uk
- paypacket.co.uk
4,8
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Efficient and professional service
Efficient and professional service
4 mars 2026
Omdöme utan inbjudan
excellent professional staff and service
excellent professional staff and service
4 mars 2026
Omdöme utan inbjudan
Always a great service
Always a great service. Phone calls answered promptly. Very helpful and polite. Can only highly recommend.
3 mars 2026
Omdöme utan inbjudan
Excellent mode of payment.
Excellent package for payment easy to complete transactions. Highly recommended.
4 mars 2026
Omdöme utan inbjudan
Very good service
Very good service provided all round. Very efficient. Can't beat the service.
4 mars 2026
Omdöme utan inbjudan
Outstanding service
Outstanding service, I email the invoice and they are paid straight away.
I wish I had used them earlier as it has taken all the stress away from previous late payments and I wouldn’t hesitate to recommend them
4 mars 2026
Omdöme utan inbjudan
Confused
I'm not entirely sure what role Paypacket actually serves with myself.
They have funds in my name, held in a Bank account with my name but I have no authority over that account.
Statements are sporadic to say the least so I'm unsure if my Caregivers are paid at all.
4 mars 2026
Omdöme utan inbjudan
Svar från Paypacket Ltd
Dear Mr Murphy
You left a review yesterday which I responded to, and our team were in touch with you by email to address your concerns.
We send statements to you every quarter, and our team is always available for you to contact and confirm any transactions. Maggie responds to all your emails very promptly, within no more than 1 working day.
Very good service from the team today…
Very good service from the team today and very helpful and kind thank you very much
27 februari 2026
Omdöme utan inbjudan
Dealing with Paypacket is a joy
Dealing with Paypacket is a joy . First class service , always quick to reply to emails . Gail responded very quick with a query i had .
Very professional, polite and happy .
Would definitely recommend
24 februari 2026
Omdöme utan inbjudan
Very good service
Very good service. Always they reply very quickly. I am
Highly recommended. Very nice and polite staff.
25 februari 2026
Omdöme utan inbjudan
Excellent customer service
I had an issue not receiving blank timesheets. I called pay packet and spoke with Kellie. She understood exactly what I needed and sent everything straight away. Excellent!
25 februari 2026
Omdöme utan inbjudan
Gail was very kind and patient
Gail was very kind and patient, thank you.
24 februari 2026
Omdöme utan inbjudan
Very helpful
Very helpful , pleasant and dealt with query quickly and efficiently
19 februari 2026
Omdöme utan inbjudan
Service
I have always found the service at Pay Packet to be excellent. The team is consistently professional, helpful, and reliable. In particular, Kellie has been extremely efficient and supportive, always providing relevant information in a timely manner. Her professionalism and responsiveness are greatly appreciated.
16 februari 2026
Omdöme utan inbjudan
Great service and easy
Great service and easy. I was served by Mrs. Malgorzata Strzelecka. I had such an easy contact and friendly service for a long time.
12 februari 2026
Omdöme utan inbjudan
Very good staff
Very good staff
That are very helpful
To ensure every process and piece of communication is adhered to
19 februari 2026
Omdöme utan inbjudan
Kerry was extremely helpful and solved…
Kerry was extremely helpful and solved my questions and enquiries perfectly.
18 februari 2026
Omdöme utan inbjudan
Gail was brilliant when I was in the…
Gail was brilliant when I was in the middle of a panic about where had I put timesheets. She was calm, helpful and immediately actioned my needs. Amazing service and so reassuring. Many thanks
17 februari 2026
Omdöme utan inbjudan
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