Abigail Skinner( my ‘go to’ person ) in Paypacket always goes above and beyond to deal with anything I throw at her! All the staff at Paypacket seem to have been ‘hand picked’ .. the phone calls ar... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Contacted Paypacket regarding leaving employment (nothing sinister) and to request this could be actioned and a P45 issued. Done virtually there and then and P45 generated for download/printing witho... Se mer
Företaget har svarat
You only have to ring up and explain what has happened, and it is always sorted out now if no buts , Kerry was an absolute treasure in helping me with my question
Företaget har svarat
I am very new to Pay Packet and so far it has been a very easy and straight forward process. Any problem I’ve come across has been dealt with professionally and very efficiently.
Företaget har svarat
Företagsinformation
Skrivet av företaget
PayPacket Ltd specialises in Direct Payments payroll and managed account services for people who employ carers or personal assistants, as well as for those who self‑fund their care. We support service users, carers, and local authorities across the UK by taking responsibility for the accurate, compliant, and timely processing of payroll, pensions, and statutory payments. Our role is to reduce stress, protect continuity of care, and ensure that carers are paid correctly and on time. Managing Direct Payments payroll can be complex, especially where funding, timesheets, and statutory obligations intersect. Our experienced UK‑based payroll team works closely with each service user to provide clear advice, dependable processes, and practical support when it’s needed. What matters most to us Reliability – Making sure payroll runs smoothly and payments are made on time Ownership – Taking responsibility when issues arise and seeing them through to resolution Clarity – Explaining things in straightforward, understandable terms Continuity of care – Supporting stable care arrangements by ensuring carers are paid accurately We understand how important payroll is, particularly for carers who rely on timely payment to meet everyday commitments. When something doesn’t go as expected, our focus is on resolving it quickly, clearly, and professionally, while reviewing our processes to reduce the risk of recurrence. Who we support Individuals employing carers or personal assistants People receiving Direct Payments or Personal Health Budgets Families managing complex or multi‑PA care packages Local authorities working with residents to support independent living Our commitment PayPacket is committed to providing a transparent, accountable, and supportive payroll service. We value feedback and use it to improve how we work, strengthen our processes, and better support the people who rely on us. If you have feedback or need support, our team is here to help.
Kontaktuppgifter
Friar Lane 40, NG1 6DQ, Nottingham, Storbritannien
- 0800 848 8998
- pay@paypacket.co.uk
- paypacket.co.uk
4,8
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I have used PayPacket for over 2 years
I have used PayPacket for over 2 years. I have found them to be highly efficient, helpful, and responsive to queries. Their staff, in particular, Kellie Holmes and Huma Ghafoor have been great.
21 januari 2026
Omdöme utan inbjudan
I ordered and came across the same lady…
I ordered and came across the same lady that gave my timesheets in 2024for a year as I had to keep calling
That made it so much easier and she did it again!
Thanks kerry
Diamond 💎
26 januari 2026
Omdöme utan inbjudan
Very friendly and efficient
Very friendly and efficient . Easy to contact and always helpful
27 januari 2026
Omdöme utan inbjudan
New Pay Packet Customer
New to this company and seems to be working fine.
26 januari 2026
Omdöme utan inbjudan
Quick and easy
26 januari 2026
Omdöme utan inbjudan
Extremely efficient and fast service…
Extremely efficient and fast service and response , cannot fault , thank you
21 januari 2026
Omdöme utan inbjudan
The people are polite and well mannered…
The people are polite and well mannered when they speak to me and are able to address my concerns and deal with them promptly
21 januari 2026
Omdöme utan inbjudan
Terrible terrible place..never pay on…
Terrible terrible place..never pay on time. Always speak down to customers , with a nasty attitude.
21 januari 2026
Omdöme utan inbjudan
Svar från Paypacket Ltd
I’m very sorry to hear this has been your experience. It’s not usual and we take issues such as these very seriously. I am unable to investigate as your review only shows me your initials, please email me with your name and your employers name so we can urgently resolve the problems you have encountered. My email address is cas@paypacket.co.uk
Samantha answered my call immediately…
Samantha answered my call immediately and sent out timesheets to me via email within minutes
21 januari 2026
Omdöme utan inbjudan
Very responsive to customers queries…
Very responsive to customers queries and resolves issues on time. This is a 5 start customer service.
20 januari 2026
Omdöme utan inbjudan
Very helpful advisors
Very helpful advisors. Quick response to emails.
20 januari 2026
Omdöme utan inbjudan
She was a wonderful call handler she…
She was a wonderful call handler she gave me good explanation iwas very professional to answer all my questions thanks
20 januari 2026
Omdöme utan inbjudan
The Paypacket portal is simple and easy…
The Paypacket portal is simple and easy to use. Each month I can clearly see my wages, how much goes on tax and NI, how much goes into my pension plus unlike other companies I've used in the past I can see how many holiday hours I have available. This is a great feature rather than spending days chasing someone down to tell me.
Also really easy to contact the team via email or phone with any queries.
20 januari 2026
Omdöme utan inbjudan
I spoke to Keri Woods today and she…
I spoke to Keri Woods today and she was extremely helpful today and provided excellent support. She was polite, understanding, and very efficient, ensuring everything was handled promptly as discussed. I really appreciate her assistance and positive attitude.
20 januari 2026
Omdöme utan inbjudan
Efficient service
Prompt response, easy to contact and efficient team member.
Overall having utilized the services of Paypacket Ltd for 2 years, they provide a flawless experience compounded by excellent communication and regular reminders/payroll notifications.
16 januari 2026
Omdöme utan inbjudan
The experience was very good and the…
The experience was very good and the company was great as with their staff.
16 januari 2026
Omdöme utan inbjudan
its very helpful
24 december 2025
Omdöme utan inbjudan
Samantha was very friendly & polite and…
Samantha was very friendly & polite and resolved my request in minutes and emailed over required documents.. very helpful and informative.
12 januari 2026
Omdöme utan inbjudan
The team are great!
Kellie is always super helpful and responds in a timely manner! I’m happy with the service I receive!
I do, however, think their service can be improved to help make things less longwinded for their customers.
9 januari 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.