usually the staff who get stuck working sundays are the new hires,low seniority. And sometimes, with a little attitude showing through, QUITE THE OPPOSITE this time. Excellent product knowledge, Li... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was given a 10% discount code when I provided my email and when I tried to use the code the message stated it wasn't valid for my purchase. Update: after reading my review, I was given the 10% dis... Se mer
Företaget har svarat
Patio Living always has the Quality outdoor products we can rely on. All of our outdoor furniture, fire pit and now the umbrella stand has come from Patio Living. We won’t shop elsewhere
PatioLiving was very helpful and knowledgeable (especially Grace), and prices were fair. One star lower because the shipping info communication from them was not the best. In contacting the shipping... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Shop a wide selection of only the best luxury outdoor furniture brands at PatioLiving. Enjoy quality outdoor furniture and friendly customer support today.
Kontaktuppgifter
North Michigan Avenue 980, 60611, Chicago, USA
- patioliving.com
4,4
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
So helpful with getting a part for an…
So helpful with getting a part for an umbrella that I bought 3 years ago. Very friendly and efficient.
14 maj 2026
Prompt with replies and answered all my…
Prompt with replies and answered all my questions. Easy process
13 maj 2026
Shayla was very hopeful in making my…
Shayla was very hopeful in making my decision in which dining set to purchase.
13 maj 2026
cushion order
extremely easy to work with, customer service got to me very soon regarding my questions, plus I was able to get a discount !!!!
12 maj 2026
Svar från PatioLiving
Dear Ckcking,
I sincerely apologize for the frustration and inconvenience regarding your order. I understand how disappointing it can be to discover an issue after delivery, and I appreciate the opportunity to review this with you.
On March 26th, 2026, you placed an order for several Kingsley Bate items with an estimated ship timeframe of 3–6 weeks. On April 2nd, 2026, your order received tracking information from Freight and Logistics, which was within the estimated lead time provided at checkout. Your order was successfully delivered on April 6th, 2026.
On May 8th, 2026, we received your message advising that “two tears were found in the sling fabric of one lounger.” Once we received your concern, our claims team promptly reached out to the vendor to review possible warranty options on your behalf, as the report was submitted outside of our standard 10-day concealed damage reporting window outlined in our Shipping Policy and Terms & Conditions. Shipping Policy | PatioLiving
While working through the review, the vendor advised that the sling for the MN70 Marin chaise is unfortunately not offered as an individual replacement component, and that the full Seat/Back Bucket assembly would typically need to be replaced with the sling pre-installed by the factory.
We understand this was not the outcome you were hoping for, and our team wanted to do everything possible to help. We are glad our sales team was able to work with you toward a replacement sling solution.
We truly appreciate your patience and understanding throughout this process. If there is anything further we can assist with, please do not hesitate to reach out. Our team is always happy to help.
Sales rep assistance in working through…
Sales rep assistance in working through a color match issue. Very responsive.
11 maj 2026
Tried purchasing this cover 2 different…
Tried purchasing this cover 2 different times this weekend and couldn't get it to go through. Same cover I bought less than 2 months ago. Had to get on my computer at work to get it to go through the payment status (which is what held it up over the weekend for some reason). Also the delivery/shipping is 2-5 weeks and that is terrible.
11 maj 2026
Svar från PatioLiving
Dear TJ,
Thank you for taking the time to share your feedback. We’re truly sorry for the frustration you experienced while using our website.
After receiving your review, we shared your experience with our IT team so they can further investigate the behavior you encountered.
We also sincerely appreciate your continued trust in ordering with us, and we’re grateful you chose to move forward with your purchase despite the inconvenience. I do see that you placed an order today for the Treasure Garden AKZ Series Style Cover.
As outlined in our Terms & Conditions, the order confirmation email sent at the time of purchase includes the current estimated lead time. Please note that these shipping estimates can occasionally change depending on product availability and manufacturer updates. Once the manufacturer confirms and accepts your order, we will gladly provide any updated shipping information if needed. Shipping Policy | PatioLiving
If there is ever anything we can assist with, please don’t hesitate to reach out. We’re always happy to help. You can contact us through our Contact Us page or call us toll-free Monday–Friday, 9:00 AM–5:00 PM CST at 888-761-4777.
Thank you again for your patience, understanding, and support.
It would not allow me to use the coupon…
It would not allow me to use the coupon code I just signed up for. Purchase did not qualify.
10 maj 2026
Svar från PatioLiving
Dear Christina,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
Shayla helped me beautifully
Shayla was articulate, calm, patient, explained things clearly and succinctly and thoughtfully, and, most importantly, she listened to me. It's rare to have such a good service experience like this. I feel heard, I feel confidence in the product and the order process, and I feel accommodated.
9 maj 2026
Omdöme utan inbjudan
Easy site and purchased exactly what I…
Easy site and purchased exactly what I wanted whereas other sites were more expensive and didn’t have the option I preferred
9 maj 2026
Customer service was very good
Customer service was very good. Only hiccup was that I had to call twice for information on fabric availability before I got an answer, but after that things went very well. I have yet to receive the umbrella I ordered. Hopefully I will leave a rave review about that product once it arrives. Thanks.
9 maj 2026
Disappointed with purchase!
I love the teak shelf. Unfortunately it came completely unassembled and I had no way of putting it together as it would require an electric drill (which I do not own). I’m very disappointed in the fact that nowhere on the website does it state that assembly is required. If I would have seen that stated on website I would never have purchased these specific shelves.
4 maj 2026
Svar från PatioLiving
Hi Happy Gators,
Thank you for your review and for sharing your experience with us. We are sorry to hear the assembly requirements for the teak shelf were unexpected.
While some items do require assembly based on the manufacturer’s specifications, we understand how important it is for customers to have clear expectations prior to purchase. We appreciate your feedback and will be sure to share it with our team as we continually work to improve our product listings and overall customer experience.
We are glad to hear you are enjoying the teak shelf itself and apologize for the frustration the assembly process caused. Please do not hesitate to reach out to our Customer Care team if we may be of any assistance. You can connect with us Contact Us or call us toll free Monday-Friday 9am-5pm CST at 888-761-4777.
Very responsive and helpful!
8 maj 2026
I just ordered a Woodard 36 in table
I just ordered a Woodard 36 in table. In the billing address it says Blue Shield for some reason. This order has nothing to do with Blue Shield and I must have pressed the wrong button. 48 hours to correct. I probably should have cancelled the order and ordered again. Nope. I keep opening my email and nothing. How long does it take to delete "Blue Shield?"
7 maj 2026
Svar från PatioLiving
Dear Sharon,
Thank you so much for reaching out. I completely understand your concern and am happy to clarify the updates made to your order.
On May 7, 2026, you placed an order for the Woodard Aluminum Deluxe Round Lattice Top Table with Umbrella Hole. Later that day, at 2:11 PM, you contacted us via LiveChat to let us know the shipping address needed to be corrected after an error was entered during checkout.
Our team promptly updated the address for you, and at 3:07 PM we sent a follow-up email confirming the change along with an updated order confirmation reflecting the corrected shipping information.
If there is anything further we can assist with, please don’t hesitate to reach out. We are always happy to help. You may contact us through our Contact Us page or call us toll-free Monday through Friday, 9:00 AM–5:00 PM CST at 888-761-4777.
Customer service was very helpful with…
Customer service was very helpful with questions. Helpful in finishing quote purchase of Woodard furniture. Directed me to site to order cushion fabric samples.
5 maj 2026
I’m annoyed that I received an offer to…
I’m annoyed that I received an offer to get 10% off my purchase, supplied my contact information, and then after I made my purchase was told that the discount did not apply. That’s bad business.
4 maj 2026
Svar från PatioLiving
Dear Cheney,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
That said, we truly value you as our customer. As a courtesy, I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
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Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.