Communication is OK. Customer service is NICE, BUT YOU NEED TO BE PATIENT. They take their money no problem but if they owe you money - refund TAKES 60 DAYS and no communication confirming any refund... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Poor customer service do not use this company. No way to talk to a person and would not remove a late payment off of my credit due to not knowing I was financed with them.
Företaget har svarat
This company was easy to use & get approved for credit. However, I highly suggest to have automatic monthly payments. Make sure to pay it off before the promotional plan ends so you won’t have to pay... Se mer
Today about 3pm I learned that my procedure scheduled for the next morning has additional costs and payment needs to be arranged before the procedure. I called PatientFi, spoke with Eder and after a f... Se mer
Företagsinformation
Skrivet av företaget
PatientFi partners with healthcare practices to remove cost barriers by offering patients friendly monthly plans, so more patients can say yes to the elective procedures they want. With PatientFi, paying over time isn’t a last resort. It’s the reason patients can get excited about saying yes to the treatments and procedures they want.
Kontaktuppgifter
PO Box 50903, 92618, Irvine, USA
- (866) 734-5979
- hello@patientfi.com
- patientfi.com
3,6
Medel
286 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I would just like to thank Jada from…
I would just like to thank Jada from payments(billings department) for all her help and support and just hearing me out when there was a bit of a confusion and also Michael from customer service he was amazing at just getting back to me and making sure he understood where I was coming from big shoutout to those 2 people who do an amazing and outstanding job/service
30 augusti 2024
All the people at customer service were…
All the people at customer service were extremely helpfuland seemed to be genuinely caring. Especially Martien and Devonte They made my process a lot easier than any typical loan company.
6 september 2024
Omdöme utan inbjudan
Alfredo and Stephanie were both great…
Alfredo and Stephanie were both great and help clarify some issues I was having! Alfredo specifically kept me updated as promised, via phone and email over the 2 weeks process.
27 augusti 2024
Omdöme utan inbjudan
The agent went far above and beyond…
The agent went far above and beyond expectations. I made a mistake on my application and not only did he message me instructions he called me to ensure I knew what to do. Everything went as he said it would and my problem was completely solved. I was very impressed to say the least!
5 september 2024
Great Chat Help with Sandra
I was disappointed to see that my previous botox provider was no longer with Patient Fi, and that the
one I am intending to use has not yet finished their
patient fi application. Sandra was wonderful and so
helpful in the chat session. I would give her a 10 star
rating not just a five! I want to have facial work done again and would like to increase the amount I can borrow if possible. I paid off my $1,000. loan before it was due.
4 september 2024
Omdöme utan inbjudan
Effective and helpful
Justin was helpful and reassuring in explaining my all of my concerns. He was fast and effective in carying out my request of resolving the mistaken loan in less than a week.
28 augusti 2024
Omdöme utan inbjudan
Happy Customer
Alfred is sooooo Helpful great customer service!!!
28 augusti 2024
Omdöme utan inbjudan
Jody is great
Jody the customer service rep I worked with was wonderful. She was able to resolve the client situations I was working on. She was incredibly patient while I was trying to assist clients in front of me while chatting with Privi. And she has a great sense of humor which made her enjoyable to work with!
27 augusti 2024
Custom Service
Devonte is who I spoke with regarding my loan. He was polite, helpful and friendly. Great customer service skills.
22 augusti 2024
Omdöme utan inbjudan
Patient Fi overcharged me by $1700+…
Patient Fi overcharged me by $1700+ dollars and took almost 60 days to get it back to me. I believe this is a common practice by Patient Fi to hold on to money and build interest on. Definitely a horrible experience and will never use Patient Fi again and will warn others to stay away as well.
16 augusti 2024
Svar från PatientFi
Hi Tomas,
We’re truly sorry to hear about the experience you had, and we apologize for the delay in processing your refund. To be transparent, we did experience some delays in issuing refunds, but please know that PatientFi does not benefit from these delays, nor do we keep any part of the refund.
We are actively working to improve our processes to ensure this doesn’t happen again in the future. Your feedback is invaluable to us, and we appreciate you bringing this to our attention.
Thank you for your understanding, and we hope to have the opportunity to provide you with a better experience in the future.
Quick Resolution
I tried to approve a transaction, but was stopped because PatientFi's app could not verify my face recognition. This was frustrating, but the issue was resolved within an hour or two.
16 augusti 2024
I received a direct and direct answer…
I received a speedy and direct answer to my question. I didn’t like the answer but that’s not the fault of customer service. There should be a mechanism within the membership which allows a member to pay off a treatment balance without canceling their membership. This is very off putting. I will definitely not be using PRIVI payment plan options going forward. On the front it’s made to sound great and convenient but there’s literally no flexibility and I don’t like that.
11 augusti 2024
Svar från PatientFi
Hi Lisa,
We truly value and appreciate your feedback. We are constantly attempting to find ways to improve our platform. We understand that flexibility to make payments is important to you, as it may be for others.
Our team has taken note of this feature request and are working to implement a function that will allow members to make additional payments towards their treatments. PRIVI is currently working to roll out a feature like this within the next few months.
Once again, thank you for your feedback!
Shamel was extremely helpful with my dispute
Shamel was extremely helpfull in getting my dispute with a company resolved. He worked fast and the results awesome. Shamel listened to my problem and jumped right on it while keeping me updated every step. This company is awesome and so is my rep Shamel!
6 augusti 2024
Omdöme utan inbjudan
Yeah they offer interest free loans but…
Yeah they offer interest free loans but slam you 50 points on your credit score and if your credit score goes down they take away your allowable money
7 april 2024
Omdöme utan inbjudan
Svar från PatientFi
Hi Norah,
We completely understand your concern about the impact to your credit score. Unfortunately, PatientFi has no control over how your credit score is effected after accepting a loan with us.
Accepting any form of financing, loans, credit cards, etc., can have an impact to your credit score. Your credit score is controlled by the credit bureaus. The specific details within your personal credit history would determine the level of impact accepting a new loan will have on your score. If you feel there is an error in your credit profile I would highly recommend contacting the credit bureaus directly to request a copy of your credit report and dispute any inaccuracies with them.
PatientFi does provide approval windows of 120 days. This means you have full access to use our financing during that time, up to your approved amount. We do not reduce your approved amount during that 120 days. After the 120 days, your approval does expire. However, you may re-apply with us with zero impact to your credit score.
I hope this provides more clarity on how our program and services work. You may always reach out to us directly at 866.734.5979 with more questions.
Thank you!
-PatientFi Member Support
Shamel was great
Shamel was great. Extremely professional, informative, and a delight to speak to.
2 augusti 2024
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.