They always tell you that you don't need to be in when they come to clean your windows. That's certainly not my experience I've had to stop the cleaner driving off because he has forgotten to clean th... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've just had my windows clean again by Callum from Patch. He is always cheerful and does a great job, treating my property with care and respect. Patch themselves offer much more than just window cle... Se mer
Great experience with Patch App, love the online system that tells you when your next clean is, you can add additional services and best of all, pay online. The cleaners are friendly and do a great jo... Se mer
Had my first clean today with Jordan, fantastic experience. A really through scrubbing og all the windows and sills and my front and back door. Will definitely keep, using the service and I'm, really... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Finally, you can now find, manage, and book your local window cleaner using www.patchapp.uk, and the ioS & Android Patch app.
Kontaktuppgifter
Brierfield, Nelson, BB9 5EG, Lancashire, Storbritannien
- 07840843834
- hello@patchapp.uk
- patchapp.uk
4,2
Bra
440 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Patch window cleaners worth ever penny
James (the window cleaner) turned up, parked well, not like others. Said hello and got straight to work, did a great job and locked up after himself.
3 maj 2024
Omdöme utan inbjudan
Svar från Patch App UK
Hi George,
Thanks so much for leaving a review 😊
That's great to hear! We're really proud to have James part of our brigade of Armed Forces Veteran cleaners.
If there's anything we can help with moving forward, please don't hesitate to reach out to us direct!
Thanks again.
Scam!!!!!!
Had to wait all month. Bit dubious. Unfortunately they never turned up for the service.
Emailed and phoned with no response.
So had to cancel my bank cards incase they scam more money out of me. Bit of an inconvenience
It could have been an actually good business' idea to earn a honest living, I don't how far they think they will last not being transparent or potentially conning people
1 maj 2024
Omdöme utan inbjudan
Svar från Patch App UK
Hi Dave,
Thank you so much for taking the time to leave us a review!
I'm so sorry to hear this. I unfortunately cannot find your account with us based on just your first name, however if you have sent in an email, you will be getting a response today. It sounds like your clean has been rescheduled, to another date.
Please keep an eye out for a response from us, if it hasn't landed already, and if there is anything else we can help with, please do let us know.
Thank you.
Top notch work by James
Incredibly impressed with James’s work! He was exceptionally quick and thorough, leaving my windows gleaming. I wholeheartedly recommend his services to anyone seeking top-notch window cleaning.
1 maj 2024
Omdöme utan inbjudan
Ok to be honest they have not been…
Ok to be honest they have not been cleaned for a long time upstairs sills are not good still dirty windows all round look better thanks
30 april 2024
Omdöme utan inbjudan
First clean and all went well.
First clean today and James and Brad did a great job. I wouldn't say cleaning my windows is particularly straightforward either. I live in a three storey townhouse, and the only access to the back windows is through the house. They were very courteous, and careful when bringing their equipment through to the back. The job was done very quickly, and to a good standard.
I'd recommend Patch and will be having them back again.
26 april 2024
Omdöme utan inbjudan
Svar från Patch App UK
Hi Lee,
Thank you for this review! That's fabulous to hear! ⭐️
Your feedback has been passed on to both Brad and James, too.
We look forward to coming back soon!
Thanks again 😊
Brad is a lovely guy!
Brad is a lovely guy who was more than happy to help me open my gate as it was jammed closed. Such a polite, friendly quick and efficient worker who made sure the job was completed to the highest standard possible.
26 april 2024
Omdöme utan inbjudan
James was great very polite
James was great very polite. He did a really good job, was talkative and interesting. Windows look great
26 april 2024
Omdöme utan inbjudan
Svar från Patch App UK
Hi Carol,
Thank you so much for leaving us this review!
That's wonderful to hear, and will be passed on to James. Thank you again!
Great job Nathan
As a Veteran myself, it's great to see these lads getting opportunities.
No complaints, great job, cheers Nathan.
26 april 2024
Omdöme utan inbjudan
Nathan our window cleaner is a lovely…
Nathan our window cleaner is a lovely friendly & very thorough with his job made sure everything was spotless
26 april 2024
Omdöme utan inbjudan
Svar från Patch App UK
Hi Natasha,
Thank you for taking the time to leave us this review. That's really great to hear, and we're so pleased that you're happy with Nathan's work!
Thank you again 😊
Nathan was great
Nathan was great, very willing to chat. He also got on great with my dogs, even when they were barking.
10/10
25 april 2024
Omdöme utan inbjudan
Well done
Well done. Fast work. My windows are now clean Thank you so much, Nathan.
25 april 2024
Omdöme utan inbjudan
Svar från Patch App UK
Hi,
Thank you for leaving us this review! That's fabulous to hear, and has been shared with Nathan 😊
Thanks again!
Not a scam!! Did a good job
Wanted to let everyone know this is not a scam, I was dubious after all the comments since signing up few weeks ago but the lad just completed my first clean! Can I add a photo to prove?
24 april 2024
Omdöme utan inbjudan
Svar från Patch App UK
Hi Louise,
Thank you so much for leaving this really positive, and helpful review.
We are aware of unfortunately some badmouthing of our veteran-led business doing the rounds online. When we do get to the bottom of these rumours, it's usually other window cleaners hoping to tarnish our name. However, i'm so pleased to hear that you're happy with your first clean off us today. I can see your clean was completed by Brad and James; both of whom are lovely lads and brilliant at their new roles.
If there's ever anything we can help with, please don't hesitate to get in touch with us direct, where our Customer Support will be more than happy to help 😊
Thank you again!
We have recently taken on Patch App In
We have recently taken on Patch App In
They are a window cleaning services,
I was delighted about my clean and the lad who cleaned them was very polite and helpful.
It is so simple they give you a quote then you decide, after that the money is taken out of your bank they also let you know by email when they are about to come so very pleased in deed.
19 april 2024
Omdöme utan inbjudan
Svar från Patch App UK
Hi,
Thank you for leaving us this amazing feedback, that's really great to hear! This has been shared with our Armed Forces Veteran cleaners also 😊
If there's ever anything we can help with, please don't hesitate to get in touch with us direct!
I made my 1st payment in February
I made my 1st payment in February, and I have never seen anyone clean my windows, I click on the app and it always says next clean will be,,, then click back on again two days later will give u another date, as far as I can see my windows have never been cleaned. And its impossible to cancel... 😤
19 april 2024
Omdöme utan inbjudan
Svar från Patch App UK
Hi Christine,
Thank you so much for taking the time to leave a review!
I'm so sorry to hear this. I've had a look on our system, and can see since you joined our service back in January 2024, we have been to your home 3 times to complete your clean. Each time, we have sent a reminder email the day before, and followed up with a confirmation email as soon as the job was complete.
I'm so sorry to hear you've been having trouble with our app! I have fed this back to our tech team, so they can have a look into it. In general though, we do arrive on a different date every month, as cleans are every 4 weeks.
I can see since you've left your review, you've been in touch via phone and we have successfully cancelled your subscription with no problems 😊
I hope this helps, but if there is anything else we can help with, please do get back in touch, and we'll be happy to assist!
An excellent service and great lads
An excellent service and great lads. Polite and helpful.
17 april 2024
Omdöme utan inbjudan
First clean by Jordan
Had my first clean today with Jordan, fantastic experience. A really through scrubbing og all the windows and sills and my front and back door. Will definitely keep, using the service and I'm, really glad to be supporting a company who are helping our Army lads into good reliable work after leaving the forces
11 april 2024
Omdöme utan inbjudan
Svar från Patch App UK
Hi Saffron,
Thank you so much for taking the time to leave us this brilliant review!
It's really great to hear that you're happy with your Armed Forces Veteran cleaner, Jordan's, work. This feedback has been shared with him also, so thank you again!
If there's ever anything we can help with, please don't hesitate to get in touch with us direct, otherwise we'll see you in 4 week's time!
Thanks again 😊
Can someone contact us please
Can someone contact us please? First day of our service and no communication ahead of the day or indeed today. Weather rubbish so we arent expecting anyone, we just need to know please.
9 april 2024
Omdöme utan inbjudan
Svar från Patch App UK
Hi Gary,
Thanks for leaving us this review! 😊
I can see we answered your initial phone call yesterday, at 10:48am. We confirmed that we will definitely still be out to complete your clean despite the weather.
We did send you a reminder email the day before the clean was due as well, you later confirmed that this email did go into your junk so unfortunately wasn't seen!
I can also see your clean was completed yesterday, as scheduled, by your Armed Forces Veteran cleaner, Jordan. This was also confirmed to you once it was completed via email.
I can see your next clean now will be on the 7th May, and we will send you your reminder email on the 6th!
I hope this helps with any confusion, however if there's anything else I can help with, please don't hesitate to get back in touch!
Thanks again 😊
Thanks Mack and well done!
Patch make it easy to book cleaning sessions and they communicate well every step of the way. Mack, our window cleaner, is polite, friendly and always efficient. He does a great job.
4 april 2024
Omdöme utan inbjudan
Svar från Patch App UK
Hi Linda,
Thank you for taking the time to leave us a review! This is great to hear, and will be passed on to Mack! It's always lovely to hear feedback like this 😊
Thank you again!
Great sales pitch but now very concerned
I’ve had a lovely sales person round to sign up to the service, and all of the positives are certainly there which make it appealing for me to manage online and skip services if needed.
However, since just joining, I’ve now come away worrying I’ve been scammed? I’ve just tried skipping this months service to give me a chance to cancel current window cleaner, the guy told me it’s really easy but I have tried over and over and there’s no option to skip on the website.
I think the main issue is I signed up and submitted bank details on the spot which I’m massively regretting now. I wish I’d had time to research and sign up in my own time.
Alongside this, the reviews on the App Store are appalling and I’m now wanting to cancel and gain a refund but the phone number is going to voicemail.
This is massively concerning for me!! If I could speak to someone about skipping and managing this I’d perhaps be reassured.
5 april 2024
Omdöme utan inbjudan
Svar från Patch App UK
Hi Sally,
Thank you for taking the time to leave us this detailed review!
I'm so, so sorry to hear you have these concerns. Unfortunately, it does sound like some of the information you were given regarding the skipping online may have been a bit mixed up by the member of the third party sales agency we have hired to help carry out some canvassing. This will be passed on to them so we can improve this right away.
We can honour skipping a clean, as we totally understand things can sometimes happen and you may not want a clean to go ahead on a particular month, we just ask that you get in touch with us direct, where we can have a look into actioning that for you 😊
I'm sorry you didn't manage to get through to anyone to speak to when you last phoned. I can see you phoned when our Customer Services are closed. Our contact hours are Monday - Friday, 8:30am - 16:00. I can see you phoned at 18:56 last Friday.
I'm so sorry to hear you're concerned you may have been scammed, that's really worrying for us and not what we want at all! We have 6 full time cleaners in our brigade, 5 of which are Armed Forces Veteran's who are now flourishing at their new career. As you may have seen, we have an overall rating of 4.2 stars out of 5 here on Trust Pilot, and you'll be able to see we have copious amounts of positive, and happy reviews left by our customers. We always encourage any feedback, and want to help any concerned or unhappy customers right away.
I have tried contacting you this morning on your phone number to have a chat and help put you at ease, but unfortunately we couldn't connect. Please feel free to ring back during our opening hours, or bob an email over to hello@patchapp.uk 😊
Thank you again.
Excellent cleaning job done by Jamie
Excellent cleaning job done by Jamie. Tried a few other cleaners in the area and not been happy with the service. Patch also is very informative company keeping you updated as to when the cleaning will be done.
Excellent all round service! I would recommend to anyone looking for a window cleaner.
Regards
Geoff
Timperley
27 mars 2024
Omdöme utan inbjudan
Svar från Patch App UK
Hi Geoff,
Thank you so much for taking the time to leave us a review!
This is wonderful to hear, and will be passed on to both your Armed Forces Veteran cleaner Jamie, and the wider Patch team.
We're so proud to have Jamie part of our brigade, and so pleased to hear you're happy with his work.
If there's ever anything we can do to help, please don't hesitate to get in touch with us direct! 😊
Thanks again.
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