Pastdue Credit Solutions Omdömen 

786
TrustScore 1.5 av 5

1,4

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Wow, where do I start ? HMRC "debt" passed to them in error as payments already being made (95% of debt repaid with 3 payts remaining) to HMRC. Despite 3 hours and 22 text messages (mostly to ID sel... Se mer

Betygsatt 1 av 5 stjärnor

A customer of OVO Energy who has the same name as me has run up a debt of over £8k over the course of a year on electric and gas. OVO has instructed Past Due to locate this person and pursue them, an... Se mer

Betygsatt 1 av 5 stjärnor

Tried to set up a sensible, affordable repayment plan and all went well until it got to the final hurdle when “David” quadrupled the offer and we were right back where we started!!! Basically the wo... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Horribly worded letters that could add further stress and anxiety to someone who may be struggling financially. Especially when the overdue bill was for £15 and a simple mixup at the fault of THREE... Se mer

Företaget har svarat

Företagsinformation

  1. Inkassobyrå
  2. Inkassotjänster
  3. Finansiella tjänster

Skrivet av företaget

At Past Due Credit Solutions, we help customers and organisations resolve outstanding balances fairly, professionally, and with understanding. We work with leading businesses and public sector organisations across the UK, supporting customers through clear communication, flexible repayment options, and practical assistance tailored to individual circumstances. We recognise that financial situations can change, which is why our teams are trained to listen, support, and work collaboratively to find appropriate solutions. As an FCA-authorised and CSA-accredited organisation, we are committed to treating customers fairly and delivering a high standard of service at every stage of the customer journey.


Kontaktuppgifter

1,4

Mycket dålig

TrustScore 1.5 av 5

786 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 30 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

1,4

Alla omdömen

(786)

77 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

I was in intensive care, still pestered!

I was in intensive care, with a 50/50 survival rate and even though my partner told them I was otherwise occupied i.e. NEARLY DYING, they added charges and still kept pestering my phone and email. Absolutely disgraceful.

* FURTHER ADDITION *

Please use the email address (and don't call) that you have on file. I currently have a hoarse voice due to being intubated in ICU.

29 maj 2026
Omdöme utan inbjudan
Logotyp för Pastdue Credit Solutions

Svar från Pastdue Credit Solutions

Thank you for providing your contact information Adam. Please can you confirm the best time for us to contact you to discuss this matter further?

Betygsatt 1 av 5 stjärnor

Arrogant and rude

Arrogant and rude, stay away and don't reply to their stupid messages

29 maj 2026
Omdöme utan inbjudan
Logotyp för Pastdue Credit Solutions

Svar från Pastdue Credit Solutions

“Hi Daniel, we're sorry to hear about your experience. This is not the standard we aim to deliver. Please contact us at help@pastduecredit.co.uk so we can resolve this for you as quickly as possible.”

Betygsatt 1 av 5 stjärnor

Have been receiving constant text…

Have been receiving constant text messages from them chasing a debt. The name on the text is a different person and I have no debt.

I've tried to call them twice to tell them it's not me only to wait on the phones for 20 minutes waiting for someone to answer before giving up.

21 maj 2026
Omdöme utan inbjudan
Logotyp för Pastdue Credit Solutions

Svar från Pastdue Credit Solutions

Hi Dan, we're sorry to hear about your experience. This is not the standard we aim to deliver. Please contact us at complaints@pastduecredit.co.uk so we can resolve this for you as quickly as possible.

Betygsatt 1 av 5 stjärnor

worst unreliable company ever

worst company ever
welsh never answer phones and when they do u can hardly understand their accent.
constant emails letters calls and never respond to calls.. literally 50 mins on hold no one answered. opening two accounts for me. money payed to hmrc app didn’t reflect and is lost between hmrc n them and each advising to call the other. im losing my mind. they should pay a compensation for the destress they are causing. complains has been raised never received a response!! moreover their agents work from home and busy talking to their kids.

6 maj 2026
Omdöme utan inbjudan
Logotyp för Pastdue Credit Solutions

Svar från Pastdue Credit Solutions

“Hi Sam, we're sorry to hear about your experience. This is not the standard we aim to deliver. Please contact us at complaints@pastduecredit.co.uk so we can resolve this for you as quickly as possible.”

Betygsatt 1 av 5 stjärnor

Absolute sham of a company

Absolute sham of a company - wouldnt send an actual invoice as it was against GDPR! Impossible to deal with them, phone not answered, help email a bot, couldnt find us on the system when trying to log in and the live chat wont speak to anyone who cannot verify they are part of the company. They should be struck off by FCA

30 april 2026
Omdöme utan inbjudan
Logotyp för Pastdue Credit Solutions

Svar från Pastdue Credit Solutions

“Hi L Llewelyn, thank you for your feedback. We appreciate your comments and would like to improve your experience moving forward. We have messaged you privately to try and resolve this if you could please respond when you can!

Betygsatt 1 av 5 stjärnor

if zero stars were possible

if minus zero stars were possible, I’d give them!
Extremely poor and distressing experience. Despite a tax bill being paid in full by the January deadline, this organisation is still harassing my 90‑year‑old, vulnerable and blind mother in April over a debt that never existed.
I paid the bill on her behalf directly to HMRC by their due date, yet no proper checks were made before contacting a vulnerable elderly person. I have tried repeatedly to resolve this — phone calls were dismissed, and three formal complaint emails were sent with no acknowledgement or response whatsover.
The complete lack of accountability, refusal to engage, and failure to recognise vulnerability is unacceptable. Causing this level of stress to a blind nonagenarian due to their own administrative failure shows a shocking lack of competence and basic standards. They need reporting to the FCA

13 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Incorrect Information & Additional Charges

Incorrect Information

My student loan arrears were transferred to this company in February. I set up a payment plan and began making payments of 360-400 GBP monthly. Yet, my "balance" with them has continued to increase. They claim it is on behalf of Student Loans Company. SLC deny completely that they have added any increases or additional charges. The increase is HIGHER than what I have actually paid back - an increase of 1528 GBP over a 3 month period.

Increases that they seemingly are confused by are blaming SLC, claiming that SLC are lying and deceiving me. SLC claim that they have nothing to do with this and PDC are the ones making the additional increases and charges.

Since setting up a payment plan and making regular monthly payments, my account balance has continued to increase instead of decreasing.

There has been a lack of investigation, poor communication, and repeated failure to respond to complaints or provide clear explanations for the charges applied.

I have raised these issues multiple times but have been ignored or not given any substantive response. I am now escalating the matter to the Financial Ombudsman Service.

15 april 2026
Omdöme utan inbjudan
Logotyp för Pastdue Credit Solutions

Svar från Pastdue Credit Solutions

Hi Zoe, thank you for your feedback and sorry to hear that you are not satisfied with with your experience. We have messaged you directly if you could reach out, we would be happy to resolve this for you!

Betygsatt 1 av 5 stjärnor

Chasing an outstanding balance from…

Chasing an outstanding balance from HMRC. Which was paid months ago ! Absolute bunch of scammers. I just cannot understand why HMRC have anything to do with them.

1 april 2026
Omdöme utan inbjudan
Logotyp för Pastdue Credit Solutions

Svar från Pastdue Credit Solutions

Hi Gerald, we're sorry to hear about your experience. We have sent a request to you directly for further information so we can resolve this for you as quickly as possible.

Betygsatt 1 av 5 stjärnor

Dreadful company

Dreadful company. Have tried at least 6 separate times to let them know that a balance they are chasing from HMRC is wrong. Yet, they never respond and continue to chase for balances that simply do not exist.

This is harassment and I will not tolerate it any longer. Any more of this and I will report this dreadful company to the FCA. Completely dreadful company to try to deal with.

They don't even respond to complaints which is a legal requirement under FCA practices.

Truly shocking!

13 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The worst

Might just be the worst company I’ve ever dealt with, genuinely awful, rude, incompetent, malicious, evil bastards.

19 januari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Recieved a text addressed to my ex…

Recieved a text addressed to my ex partner from well over 8 years ago related to a debt to Three Mobile, my mobile number has never been associated with my ex partner what so ever, it's always been in my name on the account linked to me while he had his own phone number, own account and we paid our own bills from our banks. How they got my mobile number linked to him is a myth to me and in my opinion a breach of privacy!

Gave them a phone and explained to them after repeatedly telling them I have no link to this person they continued to ask if I was him, quite concerned I sound like a man now 🤣 eventually they asked for my name and mobile number to take off their system, hopefully that is the end of it.

11 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Had a massive call 2+ hours 6 weeks ago…

Had a massive call 2+ hours 6 weeks ago over my 82year old dad .He had a stroke then another about 3 months later Lady I spoke too was helpful I explained too her that I had spoken too Tesco mobile as he couldn't speak or text and he was in end of life care gave her details of nursing home etc no that's fine REF 32407770 then bombarded again texts calls emails 126.00 spoke too another advisor can you get your dad too sign a form or text or email us giving you permission hang on he's in end of life care I raised my voice and he laughed at me very professional call made at 09.45 11/02/2026 advisor was not professional at all I offered my bank details and 10 pound a month refused pay in full were do they get these advisors from send proof of illness etc even better i send you a copy of death certificate soon so if i have too get all this evidence and i can't speak on my dad's behalf why are you texting and sending me demands Tesco mobile took 180.00 of a dormant number that had never been used as he can't speak or text I closed his account down

11 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

It's hilarious that they think I care…

It's hilarious that they think I care about my unpaid student loan when I live permanently abroad.

Good luck getting a penny from me! I have no assets in the UK and will never ever move back there so you can't do a thing to me and it's hilarious. PS, your emails go straight to my email spam folder, I sometimes read them when I'm bored and fancy a laugh. Ciao!

10 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Can’t pay without UK address, I emigrated.

TBF, I didn’t even know I owed money to Vodafone £23.40 when I left the UK.
So they hunted down my brother and he received their usual kind of letter. This is where the problem starts, I need a UK address to pay the money, I emigrated. It gives options of PayPal and Applepay, doesn’t work.
Messaging doesn’t work, no email address, I don’t have international calls.
Amateurs at best.

9 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Harasses!

Being harassed by this company via phone calls. Have been telling them when they call to take my data off thier system and to stop with the calls but then I get another one a few days later, it is my right and a breach of gdpr to keep my personal data and harass me.

3 februari 2026
Omdöme utan inbjudan

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