Pas Normal Studios Omdömen 189

Setje ontvangen, bib v mechanism, mooie lsnge pijpjes waarbij de bovenbenen niet afgeknepen worden. Heldere levering, aanrader.

I bought a long pair of PNS cycling tights at Maats.cc in the Netherlands at the end of February. After barely two rides, I already noticed that some fibers around the chamois area of the tights were starting to fray. After about ten rides, the damage in that same spot had become quite severe. It’s beyond repair. After just a month and a half, the tights look as if I’ve been using them for five years.

I emailed both Maats.cc and PNS, but of course received no response. I’ve ordered from these shops before, and this is how a returning customer is treated. Definitely not recommended — but I guess you already figured that out.

Does it surprise you that the majority of positive reviews regarding the company PNS come from people who have written only one review?

Great customer service!

Friendly service, quick response

I had a great experience with Pas Normal Studios! I recently reached out because I had a few questions about sizing and also wanted to know about upcoming collections, and their customer service team was extremely helpful and very friendly. They had fast response and took the time to give clear answers. It’s always nice to see a "bigger" brand that truly cares about its customers. Thanks again for the excellent service!

I already love the brand & the gear. After one of the items I ordered had a fault though, it was very swiftly resolved by the customer service team. Instant replacement delivered crazy fast. Very happy customer :) Thank you PNS!!

A few weeks ago my package was lost after it was delivered to the delivery service. An investigation has been started together with an employee of PAS Normal.
Unfortunately the package has not been found.
What I really appreciate from the employees of PAS Normal is that I was able to have my "lost" order redelivered without extra costs.

I was also very pleased with the helpfulness and customer service....
Top service all the way!

I can't wait to place my next order.

Very responsive customer service and seamless exchange of a jerseys that did not fit.

I bought a GC online and entered my email incorrectly which sent the GC to the wrong email address! I emailed them and within 18 hours - less I think - they had reissued the GC to my correct email! Thank you for making it so easy and seamless!

Great communication, very prompt in replies, warm, friendly and professional - will definitely shop here again as the quality of the gear is the best as well imo.

My experience with the support was very good; they helped me solve two incidents. Many thanks :)

Produits ultra qualitatifs et bien taillés.
Déjà le 3eme ensemble acheté et jamais déçu.
Livraison rapide et service client réactif au besoin.

I had some issues with my recent order and reached out to customer service for help. I’m really glad I did, because the support I received was excellent. He responded very quickly, was professional, and took the time to clearly understand the problem. Everything was explained step by step, and the issue was resolved much faster than I expected. He was patient, friendly, and genuinely focused on helping, which made the whole experience stress-free. This level of customer service really stood out to me, and it made a big difference. I truly appreciate the fast and effective support—thank you for the great help!

Super smooth exchange process and very friendly, responsive customer support. Everything worked perfectly. Thank you!

The support team responded very quickly to my enquiry and replaced the item I complained about (defective seams on a pair of bib tights) without any problems. I have lots of PNS items and am very happy with the brand.

Bei meiner Bib und Jersey sind Nähte lose. Leider wird meine Reklamationsanfrage seit 2 Wochen einfach ignoriert. Hatte dasselbe Problem schon letzten April, da habe ich es dann ganz aufgegeben. Finde es eine Frechheit, dass man vom Kundenservice einfach ignoriert wird! Dass bei einer Bib von über 200€ nach ein paar Monaten die Nähte einfach lose sind, geht natürlich auch nicht.

Delivery time .. quality

great brand, great quality, great customer support service

I needed to return an order that I bought with gift cards. I got immediate help. The communication was always very quick and friendly.
I quickly got the refund pretty quick. The money went back on the gift cards, that I‘ve already thrown away. Even with that, I got quick help and a new gift card.
Great experience and I‘m very excited for my next orders.

The staff was kind and helpful with getting me a crash replacement kit.