ASSOS Of Switzerland Omdömen 141

I purchased a jersey, shorts and socks set. When the package arrived, the shorts were a cheaper model in the wrong size. I immediately returned them for a refund, stating the reason clearly on the returns form and included a note in the returns package. Almost three weeks after the returns were received by Assos, I noticed that no refund had been processed. I queried this and was told they were not going to refund me as I had not returned the item ordered!!!

I have asked the credit card company to refund the payment but this is totally unacceptable.

I bought the shorts anyway through brilliant retailer Condor but I will think carefully about buying any other Assos gear and it certainly won't be via the Assos website.

A fabulous experience in the London store. Knowledgeable staff and very helpful.
Went in late but was never rushed.

Items purchased are fantastic quality. My favourite brand by far.

Well done team London. You done your company proud.

Surprised at all the negative reviews. Made me question whether I was looking at the right company! I am an international customer and had nothing but a faultless experience with Assos. Their overall product quality and service is the best I experienced so far; and I have purchased from all the big names. I bought from nearly every product category they offer and cant complain. Considering their primary business model is design/manufacturing and not ecommerce, their online sales service beats every other brand and ecommerce retailer I have used (their app is sometimes buggy but the website works with no issues and well designed). I am an international customer and they even offer me free returns and refunds on every order, no matter how small. I only once experienced a problem with a GTS bib short after some use. I sent photos and after a little while received a brand new one under their warranty service!

I’m really disappointed with my recent experience with ASSOS customer service.

I recently purchased the MILLE GTO Bib Shorts S11 Long in Medium. When I tried them on before riding, they seemed fine. However, it was only after one ride that it became clear they don’t fit properly. The shorts ride up the leg, so instead of being “long” they end up feeling very short while riding.

I contacted customer support promptly to ask if I could exchange them, as this is clearly something that can only be identified when actually using the product on the bike.

Unfortunately, I was told that because the item had been worn, no exchange or refund could be offered — only a 30% discount on a future purchase.

This doesn’t feel reasonable for a premium technical product at this price point. Issues like this simply can’t be identified without riding in the kit, and I raised it immediately after first use.

I would have expected a brand like ASSOS to stand behind their products more strongly. I’d still welcome the opportunity to resolve this fairly.

Je suis client d’Assos il y a plus de 10 ans. J’ai pu voir la baisse en qualité des produits. J’ai des bib shorts âgé de 10 ans qui ne sont même pas troués. Par contre les produits récents sont tous troués où sont devenus trop larges. La goute qui a fait déborder le verre est une speed socks, qui après 3 usages, est déjà trop larges et descends vers la cheville.

Normale Lieferzeit. Ich habe mehrere Teile bestellt. An der Hose die ich bestellt hatte war die Naht im vorderen Bereich des Einsatzes nicht sauber gefasst und löste sich. Nachdem ich es gemeldet habe, bekam ich die Mitteilung, das ich die Hose einsenden solle und man die Naht ausbessern würde. Nachdem ich geschrieben habe das ich die Hose für einen bestimmten Anlass gekauft habe und jetzt nicht darauf warten wolle bis sie repariert ist hörte die Kommunikation abrupt auf. Seither nichts mehr gehört. Ich lasse die Hose jetzt selber reparieren und werde kein ASSOS mehr kaufen.

Qualitativ hochwertige Ware, rasche Lieferung, übersichtliche Website - bestelle seit sehr vielen Jahren und wurde noch nie enttäuscht. Wie all diese negativen Bewertungen zustande kommen, ist mir schleierhaft.

J’ai acheter un cuissard Assos MILLE GT C2 . Je l’ai utilisé pendant une été puis je l’ai renvoyé car la couture avait lâcher entre les jambes. Je l’ai reçu réparé après deux semaines et je l’ai utilisé encore 2-3 mois avant de le mettre à la poubelle car il est devenu transparent au niveaux des fesses.

I purchased a pair of ASSOS Equipe R Bib Shorts for USD $225, expecting premium quality and durability. Instead, after approximately 10 normal rides and proper washing following care instructions, the fabric developed holes in both the front and rear panels.
When I contacted ASSOS, I provided photos and a clear explanation. Their response was to immediately blame the customer, claiming “user-caused damage,” including vague and unsupported statements such as “heat damage” and “snagging,” without any technical inspection, testing, or objective evidence.
The case was supposedly reviewed with “upper management,” yet the outcome remained the same: no replacement, no refund, no store credit — only a dismissive 15% discount offer to buy another overpriced product.
This experience shows that ASSOS markets itself as a premium brand, but does not stand behind its products when real quality issues arise. A $225 technical garment failing in less than three months of normal use should never be considered acceptable.
I have completely lost confidence in ASSOS. I will not purchase from this brand again and strongly caution others: premium pricing does not mean premium support or guarantees.

I ordered three tops on 15/1, which were split into two parcels. One parcel arrived and the other did not. I contacted the delivery company, Evri, and after a long back-and-forth they admitted the parcel was lost.
I then 25/1 contacted Asos customer support, but the process has been extremely tiresome. They refused to resolve the issue and asked me to wait even longer. I have now had to repeat this process for the third time, even though the parcel will clearly not arrive, just to request a refund.
I would not recommend dealing with this company.

If there is a fabric issue with the jersey or bib you purchased, you will receive no compensation at all.
After wearing a winter bib and jersey only four times, pilling appeared, but the warranty service was denied. They repeatedly asked for photos of my bike and the clothing from multiple angles, and then claimed it was my fault.
The areas with pilling did not come into contact with the bike, and none of my other cycling clothes have had this issue. They shift the responsibility for fabric defects onto the customer.
I will never purchase from this brand again.

I received a shipping confirmation on January 6, 2026, and FedEx later marked the package as “delivered” on January 8. However, the package never arrived. I live in a building with a secured mailroom and package lockers that require scanning and generate automatic delivery notifications. I never received any delivery notification, access code, or proof of deliver; and FedEx has no photo or signature on file.

I did everything asked of me: checked the mailroom repeatedly, contacted my building, and filed a missing package claim with FedEx. Complicating matters further, ASSOS initially provided me with an incorrect tracking number, which delayed the claim process even more.

Despite providing detailed documentation and updates, customer support has been unhelpful and rigid, repeatedly telling me they cannot assist until FedEx “accepts” the claim. Communication has been dismissive, and even my name has been misspelled multiple times throughout the case.

I understand procedures, but good customer service means advocating for your customer when a delivery clearly failed — especially when there is no proof the package was ever delivered.

The products may be high-quality, but this experience has made me hesitant to order again due to the lack of support when something goes wrong.

I think that 1 star is too generous for this lot.
Having been a loyal Assos customer for around 25 years, I have always bought Assos products and nothing else.
About 18 months ago I had a faulty pair of gloves. It took Assos almost 12 months to actually sort them out.
Not impressed.
Less than a year ago I bought some new winter bib tights, I got them in the summer so only started wearing them in the autumn. Last week I noticed that the bib tights, whilst still looking like brand new everywhere else, have worn through at the rear, near to the centre seam. Not ripped or torn, worn through, they are so thin they are see through, and have a large hole in them.
So they went back to the bike shop I bought them from. This is where Assos fail.
The rep looked at them, agreed they were a warranty, and took pictures of them. He then has to forward them to his boss to make a decision because he is not authorised to do so. If the warranty is accepted, Assos require the bike shop to cut them up and send pictures, then they will issue a credit note. Once the credit note has been received, the bike shop can order a replacement pair. Assuming that they have some in stock, because they make small batches and when the batch has sold out, you have to wait until they make some more. So I cannot even use them whilst I wait for some replacement ones, at the time of year when I really need them.
Absolutely dreadful way to run a business, you are selling a premium product at a premium price yet the service is absolutely pound shop pants. Here is an idea for Assos, why not let your rep make the decision, and if a product is faulty, just replace it. Why make the bike shop owner who is busy trying to run his business jump through hoops to do all the work for you?
And then why should the customer who has paid out a sum pushing towards £200 for an inferior product have to wait weeks, months to get a replacement? What use is a pair of bib tights to me in summer? By the time I start to use them, they will be 6 months old, and well into the warranty period.
It seems that Assos is trading on its reputation.
Dreadful service.
I think it's time that I found a new company to deal with, my loyalty to the brand obviously means nothing to them.

I like your products and order all my equipment from you, but your app is useless. Unless you order from a browser, it simply doesn’t work. Tried several times in the last year and nothing. The assos app from a german based location - seems to be the issue.

I also want to say that I’ve used their warranty policy and reached out to their customer service several times, all went smoothly for me. Thanks again for your good range of products.

Todella huono asiakaspalvelu. Tilasin fast shippingillä, ja kun lähetysvarmistusta ei kuulunut, kysyin asiakaspalvelusta. Kuulemma lähetetty normaalilla postilla, ”kuten sovittu”. Nyt 5pv tilauksesta, paketti ei vieläkään ole kuriirilla, eikä aspa vastaa.

Absolute scam!
Do not purchase anything from this company they claim to be Swiss but they have nothing Swiss in them.

They scam you charge you and never give you’re money back they also give you a shipping number that doesn’t work and make you wait as long as they can before they give your money back I am personally waiting for my 300€ for 1 entire month what a shame.

Eigentlich gute Produkte, aber miserabler Service. Werben dick direkt unter sämtlichen Produkten mit angeblichem Crash Service, sagen dann aber Produkt sei nicht reparierbar. Eisenherz Bib für 350 EUR konnte daher nicht repariert werden, man bot mit im "Gegenzug" einen 20% Rabattcode für die nächste Bestellung an. Absolut lächerlich!

I’ve got many Assos products, and my experience has been only positive. Shipping isn't overnight, but has been reliable, typically taking ~3 days from Switzerland to the UK. In all the years I've used Assos, I've experienced only one manufacturing issue (imperfect stitching on a glove), which was quickly remedied under warranty.

Moreover, when I ripped bib tights (my fault), I found Assos’s repair service impeccable. First class service!

While I question whether Assos gloves are worth the price, the bibs and base layers are superb. Only Q36.5, particularly its base layers, gives Assos a run for its money in my experience.

Bought a pair of winter cycling pants as a christmas gift on 3rd Dec - delivery is supposed to be between 2-4 days. I was charged €294 for the order, got no email confirmation, and it is now 17 days later and 4 days before christmas and there is no sign of this package being delivered. The delivery company they are using is GLS and the tracking number is not being updated so I have no idea where the package even is in the world. Im so disappointed as I thought this was a good quality and reputable site for high end cycling gear. Reading these other reviews makes me worried that this purchase will never actually come. And also concerned its fraudulent, given the nature of the other complaints here.
Customer service is really slow and have been giving me very little information.

I bought the TACTICA T5 gloves through an authorized retailer using ASSOS’ official photos. The pair I received is different from the images online, cheap materials and poorly made. ASSOS even confirmed my pair is their correct model — meaning the product photos don’t match the actual item they sell to consumer. Very disappointing for an ok brand with premium pricing.