The agent got back to me quickly, communicated clearly and was patient and courteous. Best of all she/he/they solved my issue — a gift card sent to the wrong e-mail address.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
They sent me a bag without a plastic cover full of stains. When I asked for money off, they just said tough. Send it back and we’ll give you a $20 store credit that would mean I would have to order fr... Se mer
We ordered 3 racquets, 4 cans of balls & two bags for our racquets. Everything arrived on time in one box pristinely. Customer service was wonderful. The racquets we wanted were very popular hence oft... Se mer
Företaget har svarat
Last year, I bought a racket and shoes from them. A few months later, the racket broke due to a manufacturing defect. Craig, who helped me with the initial purchase, was also able to solve the issue... Se mer
Företaget har svarat
Företagsinformation
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Om Padel USA
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About Padel USA
Padel USA is the leading destination for padel equipment in the USA. Padel USA collaborates with the best padel brands like Adidas, Babolat, Head, Nox, Wilson and delivers fast, reliable service and quality gear tailored for every padel player.
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© 2024 Padel USA | padelusa.com
Kontaktuppgifter
padelusa.com, Miami, USA
- customerservice@padelusa.com
- padelusa.com
4,3
Utmärkt
183 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Nothing in the package when it arrived
The package was cut at the bottom. The contents were not in the package.
22 maj 2023
Svar från Padel USA
Dear Richard,
We sincerely apologize for the issue you experienced with your recent order. It appears the package containing the Bullpadel Frame Protector accessory you ordered was damaged during transit, causing it to be lost. Please rest assured that our customers' satisfaction is our top priority, and we take such incidents very seriously.
Upon seeing your review, we have made five attempts to contact you to resolve this situation. We understand how frustrating it must be to receive a damaged and empty package, and we are eager to rectify this for you.
If our previous emails haven't reached you, could you please reach out to us directly? We would appreciate the opportunity to investigate this matter further and offer you a suitable solution, such as a replacement or full refund.
Please accept our deepest apologies for any inconvenience caused. We are committed to improving our service to prevent such issues from recurring in the future.
Thank you for bringing this to our attention. We look forward to resolving this issue to your satisfaction.
Best,
Padel USA Team
Excellent service!
26 april 2023
Although this might noy be entirely…
I had originally purchased an padel racket, Sam, reached out to me to try to resolve the issue of my item not been delivered. After, we reviewed all the correct information was provided, and a claim filed with UPS. A new item was then sent out by Sam at PadelUSA.
Thank you for your help and commitment to mending the situation.
Thank you Sam and thank you Padel USA!
Now I’m tournament ready!!
Sincerely,
Pedro T.
Original msg:
Although this might noy be entirely your fault as a company, I have yet received my padel, UPS said their driver dropped off my package, but it was not! Also, I haven’t heard anything back as far as a possible replacement, credit, etc.
Please reach out to me regarding this, I have been in contact with Rej, who told me to file a claim with UPS.
Not a really good experience so far. Sorry
21 april 2023
Fast delivery
Fast delivery and the product arrived y perfect condition. Also good competitive prices.
18 april 2023
Personal attention
The attention you receive before buying any padel racket or other item is excellent, try to get in touch with them if you have any doubts and questions about the item you are purchasing. Great online store for padel lovers!!
11 april 2023
Best Customer Service
The customer service team has truly exceeded all my expectations.
I had an issue with one of my recent orders and decided to reach out to your customer service team for assistance. To my surprise, I received a prompt and courteous response from your team, who went above and beyond to resolve my issue in a timely and efficient manner. I was impressed by their professionalism, attention to detail, and willingness to go the extra mile to ensure my satisfaction.
I will buy all my padel equipment here from now on.
4 april 2023
Great customer service from my rep!
23 mars 2023
Svar från Padel USA
Thanks a lot for your time and your review.
Looking forward to serving you again, don't hesitate to reach us for anything!
Best,
Svar från Padel USA
Thanks Adam. Really appreciate your feedback.
Always available for you if you need anything
Best,
Great Customer Service!
I liked the customer service. I bought 3 rackets, but had o put the shipping on hold, so I write them out. They replied promptly and always in a very helpful way. I strongly recommend buying from this store!
16 mars 2023
Svar från Padel USA
Thanks Gonzalo for sharing your experience. This means a lot to us and that's why we are doing this.
Don't hesitate to reach us anytime and we will be there for you!
Fantastic customer service that goes…
Fantastic customer service that goes above and beyond. Definitely will be my first choice in Padel supplies going forward
16 mars 2023
Svar från Padel USA
Peter, you are such a valuable customer to us.
Thanks for sharing and thanks for your patience,
Don't hesitate to reach us and we will arrange anything for you
Best,
Great product and easy to transact.
Great product and easy to transact.
The product came with an excellent packaging.
15 mars 2023
Svar från Padel USA
I really appreciate your feedback here Fernando. We worked a lot to make everything perfect, and this is why we love doing our business.
Don't hesitate to reach us for anything about padel and we will assist you from A to Z
Best,
Quick & Easy
I found the exact padel I wanted and it was shipped out quickly, and I was able to use it for matches that week. Quick and easy, made the experience great.
28 februari 2023
Svar från Padel USA
Thank you for taking the time to share your positive experience with us. We are happy to hear that you found the exact padel you were looking for. We always strive to provide our customers with a quick and easy shopping experience. We hope your new padel racket helped you perform your best. Thank you again for your kind words, and we look forward to serving you again in the future.
my racket came very poorly packaged
my racket came very poorly packaged, only with bubble wrap and when I opened the package, it already had defects such as bumps and scratches!
20 januari 2023
Svar från Padel USA
Hello Renata, we are sorry to hear this, we tried to reach you many times on your email to find a solution with you and offer a replacement but without success, if you see our reply, don't hesitate to contact us before anything, we are always available and happy to help
Svar från Padel USA
Thank you for your kind words Lamar! We're thrilled to hear that you had a positive experience with our customer service. Your satisfaction is our top priority, and we're glad that we were able to meet your expectations. Thank you for choosing Padel USA and we hope to continue providing you with great customer service in the future.
Svar från Padel USA
Thank you for your review Christian! We're glad to hear that you are satisfied with the price and the delivery. We appreciate your business and hope to continue providing you with great products and service in the future.
Best rackets and excelent service!
Best rackets and excelent service!
From purchase to post-purchase care.
Best team, I will continue buying.
Recomended
3 januari 2023
Svar från Padel USA
Thank you for your glowing review Santiago! We're so glad to hear that you had a positive experience with both our products and our customer service. We take pride in providing the best rackets and excellent service to our customers, and it's great to know that we've succeeded in doing so for you. We're glad to have you part of our VIP customers and that you will recommend us to others. Thank you for your support, we'll continue to strive to provide the best service and products.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.