The agent got back to me quickly, communicated clearly and was patient and courteous. Best of all she/he/they solved my issue — a gift card sent to the wrong e-mail address.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
They sent me a bag without a plastic cover full of stains. When I asked for money off, they just said tough. Send it back and we’ll give you a $20 store credit that would mean I would have to order fr... Se mer
We ordered 3 racquets, 4 cans of balls & two bags for our racquets. Everything arrived on time in one box pristinely. Customer service was wonderful. The racquets we wanted were very popular hence oft... Se mer
Företaget har svarat
Last year, I bought a racket and shoes from them. A few months later, the racket broke due to a manufacturing defect. Craig, who helped me with the initial purchase, was also able to solve the issue... Se mer
Företaget har svarat
Företagsinformation
- Sportaffär
- också i
- Tennisbutik
Om Padel USA
Skrivet av företaget
About Padel USA
Padel USA is the leading destination for padel equipment in the USA. Padel USA collaborates with the best padel brands like Adidas, Babolat, Head, Nox, Wilson and delivers fast, reliable service and quality gear tailored for every padel player.
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© 2024 Padel USA | padelusa.com
Kontaktuppgifter
padelusa.com, Miami, USA
- customerservice@padelusa.com
- padelusa.com
4,3
Utmärkt
183 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It was a great experience
It was a great experience, everything worked really well..
Thanks for all the attention..
17 januari 2024
Svar från Padel USA
Thank you so much for your wonderful feedback! We're thrilled to hear that you loved your purchase from our shop. Our team works very hard to make sure that our customers are happy and that we are able to provide excellent and quality customer service. We sincerely thank you for taking the time to share your thoughts with us.
All the best,
Padel USA Team
A joke
A joke! Store was not updated with the right information so I had to lose money and time because of this.
15 januari 2024
Svar från Padel USA
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with our product/service. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We are doing our best to make sure that our shop and products are updated. We value our customers' opinions and would like to thank you for bringing this to our attention. Don't hesitate to get in touch with us - we're here to help!
Sincerely,
Customer Satisfaction Team
Svar från Padel USA
Thank you so much for your wonderful feedback! Our team works very hard to make sure that our customers are happy and that we are able to provide excellent and quality customer service. We sincerely thank you for taking the time to share your thoughts with us.
All the best,
Padel USA Team
el envío fue caro para el precio del…
el envío fue caro para el precio del producto todo lo demás muy bien
26 december 2023
Svar från Padel USA
Thank you so much for your wonderful feedback! We're thrilled to hear that you loved your purchase from our shop. Our team works very hard to make sure that our customers are happy and that we are able to provide excellent and quality customer service. We would like our customers to receive the products sooner and in good condition and that is covered by the shipping cost. We would like to thank you for bringing this to our attention. We sincerely thank you for taking the time to share your thoughts with us.
All the best,
Padel USA Team
Outstanding costumer service
Outstanding costumer service. I highly recommend Padel USA. There was a stock problem with the item I ordered first (AT 12k Arena 2023) but they offered me different alternatives (AT 12k 2024 or Nox Tempo 2023) in order to agree on a solution (which we did, and I am really happy about it). I have not tried the product yet (I decided to go with the Tempo) but it seems to be ok.
7 december 2023
Svar från Padel USA
Thank you for your kind words, it was a pleasure to serve you Pablo and we wish to serve you again in the future.
Excellent service
27 november 2023
Svar från Padel USA
Thank you for taking time to write a positive review about our business, this means the world to us, don't hesitate to reach out if you need anything!
I really have a very good experience…
I really have a very good experience with Padel USA.
18 november 2023
Omdöme utan inbjudan
Svar från Padel USA
Thank you Juan, we love having you as a loyal customer and we wish to serve you again in the future with the service you deserve
Didn’t get one of my items ordered and…
Didn’t get one of my items ordered and still don’t have answers 2.5 weeks later.
3 november 2023
Svar från Padel USA
Hello Federico, it's fantastic to hear that the quality and timeliness of our service met your expectations. We're committed to consistent excellence, and your recognition means the world to us. Thank you for your review, and we can't wait to serve you again!
I had a super bad experience with this…
I had a super bad experience with this company PADEL USA. I placed an order for 2 rackets and other things on OCTOBER 29, 2023, my order had to have arrived today NOVEMBER 03, 2023 and it did not arrive, I contacted them because my order did not arrive and they gave me many excuses that My card was declined and then UPS did not work on the weekend, and then my order was not ready and after several emails the only solution is a refund, I did tell them that I do not want a refund, I want what I bought from them I sent a screenshot with my order number, I told them to call me by phone and nothing, they don't even want to solve the problem. If you have a company, be serious and be responsible with your clients, because your clients have a job, you have money, you have a house and what to eat so I hope you are more friendly with your clients padel usa they made me cancel 2 games because of you who don't do your job well job.
3 november 2023
Omdöme utan inbjudan
fast and accurate
27 oktober 2023
Svar från Padel USA
Hi Luis, we're delighted to receive your feedback! Your mention really highlights what we strive for with our services. Thank you for taking the time to share your experience. We look forward to serving you again soon!
thank you for all your help
thank you for all your help. It’s been a great service and I understand the inconvenience.
26 oktober 2023
Svar från Padel USA
Hello Gustavo, thank you for acknowledging our efforts to assist you. We're so glad you felt supported and understood, even when things didn't go as planned. Your satisfaction is our priority. Thank you for your trust in us, and we're here for you anytime you need.
Out of stock raquet
Two days after the order was placed and paid, the day that DHL's tag was printed, they sent me an email telling me that my product was "out of stock" (a day before the raquet's arrival to my location) despite not stating anyware that it was sold out or it had low inventory in the web page.
They offered me an expensier raquet insted of the one I purchased. Which felt like a cash-out solution instead of offering me a similar raquet with no aditional payment.
25 oktober 2023
Svar från Padel USA
Dear Dario,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by the unavailability of the product you ordered. We understand how disappointing it can be to look forward to a new purchase, only to find out it's not available as expected.
We have attempted to contact you multiple times to resolve this issue and even offered a racket for free as a token of our commitment to customer satisfaction.
Your satisfaction is extremely important to us, and we would welcome the opportunity to make things right. Please feel free to reach out to us at any time and we would be happy to make this right.
Thank you for bringing this matter to our attention. We look forward to the opportunity to serve you better in the future.
Padel USA Team
Perfect quality, awesome customer service.
Awesome deal on price, received product in a perfect condition.
Customer support was extremely helpful and prompt in providing tracking information to make sure delivery goes smoothly.
Would shop here again for sure.
5 september 2023
Svar från Padel USA
I'm glad to hear that you're satisfied with the delivery and the padel racket. We strive to provide the best service possible for our valued customers. Thank you for taking the time to share your positive experience. We hope to serve you again soon and don't hesitate to contact us if you need anything.
Padel USA Team
Very happy with their service
Very happy with their service! Sam was extremely helpful and provided excellent service with a couple questions I had about a racket I purchased and quick response. I would definitely buy again!
24 augusti 2023
Omdöme utan inbjudan
Svar från Padel USA
Thank you Mateo for taking time to share your experience. We really appreciate having you as a valued customer and we will make sure we serve you the way you deserve for your future padel purchases. Contact us any time when you need anything.
Best
Excellent service
Excellent service, great product quality and super fast delivery! Totally recommended
28 juli 2023
Great website, fast shipping
20 juli 2023
Great service
The products were exactly as the post, I got them in time. 10/10 would recomend.
18 juli 2023
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.