OVHcloud - Spain Omdömen 72

La atención y velocidad recibida por Laurent del equipo de OVH en el ticket CS15562112 ha sido exelente. No solo han resuelto a tiempo el problema sino que además han tenido en cuenta que soy un cliente de más de 20 años y han procedido a resolver una permanencia de muy buena manera.

COMUNICACION CORDIAL, AMABLE Y RESOLUTIVA.

Mi experiencia fué buena porque la tecnica que me atendió tuvo muchísima paciencia conmigo.
No recuerdo bien cual fue la fecha de la experiencia

Caso CS15453190
Muy buena experiencia con el departamento técnico, siempre dispuestos a ayudar y solventando el problema de forma eficiente.
Muchas gracias a todo el equipo pero sobre todo a David C.

Se resolvió la dificultad indicada en el ticket CS15479782, pese a los problemas iniciales, gracias a un servicio de chat ágil y conocimientos técnicos de personal. Gracias.

Actitud muy proactiva por parte del equipo de atención del cliente, tanto en las recomendaciones para la solución como en el seguimiento del resultado final.

El agente era muy correcto, ágil, transparente y claro con sus endicaciones. No he tenido una solución pero me endico por donde buscar lo que necesito.

Matias me atendió correctamente

I've been always very satisfied with ovh in general. Great IT infrastructure at controlled price.
Today I am also pleased with the resolution with a billing issue I've had, ticket CS15359838. The agent was understanding of my situation, and the solution provided was satisfactory.

Professional company for professionals, they care about our business and they understand our requirements and needs.

Wouldn't say the same if you are not professional and don't know what you are doing.

Muy bien atendido por Matias, rápido y eficaz

Update:
I wanna make a fair assessment - after I was angry at OVH. (original review below)

Pros:
- supports a lot of TLDs (.de, .fr, .se, .fi, etc.)
- usually cheap, with fair renewal rates
- domains can be transferred for free between OVH accounts. (Using Gemini)

Cons:
- customer care is almost impossible to access. 99% is just faq posts or AI redirecting to faq posts.
- nameserver update was slow to propagate
- dashboard feels buggy, often out of sync (Some of my urls are randomly not listed. They are accessible, if I url-hack. Sometimes I get a blank white screen when I try to log in.)
- renewal prices are not listed on the dashboard nexst to the domain, can be accessed externally through as advised by Gemini

Original post:

I had two issues that make OVH a cheap, but not very comfortable partner for me:
- When changing nameservers, my sites went down for two days. (Other registars somehow usually solved it in two hours...)

- The customer care is almost impossible to get.
They forced me to get a "Spanish" account because I am a Spanish business, and then they charged me IVA because their system does not handle IGIC and thus I could not write in my VAT number.
Now, when I managed to somehow trick the system to talk to me, they asked for a range of documents to prove that I am the business that I am, then no response whatsoever.

Update on the original post:
After my review, I got response from OVH.
They did update me not to charge me IVA - unfortunately their system does not seem to be equipped to handle IGIC (which even in the response Liam didn't seem to understand that it is not a VIES VAT and thus it cannot be validated as ES+IVA number), so they put my number into the "Intra-community IVA" which it isn't but I looked it up and it is the correct decision not to charge me IVA.

On the other points: OVH-s dashboard does seem to fight hard not to give access to customer care and the particularities of the Spanish tax system are not addressed well.
For the contrast: I use more domain registars, including Rackforest.hu and Cyberfolks.hr, where I could just directly place a message, and in case Rackforest didn't provide a feature on the dash (the DS), they did it for me in a couple hours via email.
Because now I have two accounts (due to the incompatibility), and on the older account I can still not deduct IVA, and it is super hard to access the customer care, if it makes financial sense, I'll move those domains to a different registar instead of trying to fight OVH.
So, all in all, I updated my valuation to 3.

At the end of the day, OVH still is a registar with good prices, and I just bring my nameservers to CloudFlare anyway, and then the registar doesn't play much of a role from then on - unless billing and cost deduction but it is fairly negligable even if they are not the best in it.

un problema con una renovación automática con compromiso de 1 año varios miles de euros y después de hablar con ellos debido al error en la automatización procedieron a la devolución del importe.

positivo se soluciono uno de los tiquetes abiertos ,negativo el otro todavía no. No me manejo con la parte digital de soluciones de correos, y sigo sin enterarme, no entiendo a la persona

El apagado del servidor se completó según lo acordado. El único problema es que, a pesar de facturarse bajo el régimen fiscal canario, el impuesto añadido NO se deduce. Se trata de un impuesto que el gobierno español recauda sin derecho a hacerlo.

Buenos días: hemos tenido una muy buena atención, directa y clara.

very good experience
The problem was solved asap

Creo que debería de haber avisado o advertido de que algo no iba bien y que se eliminaria si no se rectificaba y no eliminar mi dominio de forma unilateral. Muy mal por ovh que no se hacen responsables.