I’m very impressed by the quality of the socks I’ve ordered and the speed of delivery. Also beyond impressed with the personal touches of the customer service, having been contacted more than once by... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Outway makes outstanding socks and I love all the fun designs. I had some challenges with the courier and Outway was immediately responsive. They went to great lengths to assist me and were awesome to... Se mer
Outway rectified a missed delivery by following up and offering me free choice of another pair of socks. At first, I was a bit put off by the AI-generated auto-response to my complaint. But staff foll... Se mer
Outway customer service is exceptional! They truly stand behind their product and work hard to help you out if you have any issues.
Företagsinformation
Skrivet av företaget
We’re an athletic lifestyle brand built by athletes, for athletes. We believe in daily improvement and design socks to fuel active lives without compromising on style and comfort. But this is about more than just socks. It's about challenging the status quo, breaking boundaries, and embodying the spirit of perseverance. Outway Socks aren't just worn, they're lived in.
Kontaktuppgifter
3671 Uptown Blvd, V8Z0B9, Victoria, Kanada
- hello@outway.com
- outway.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service.
J'ai eu besoin de faire affaire avec le service à la clientèle suite à une erreur de ma part et tout s'est très bien passé. Service rapide, facile et courtois. Réponse à mon besoin au delà de mes attentes. Qualité du produit irréprochable.
Merci à Aiko pour le suivi tout au long du processus!
J'ai reçu une mauvaise commande
J'ai reçu une mauvaise commande. Le service à la clientèle exceptionnel a retourné ma commande dans un délai de moins de 2 jours, tout à fait gratuitement et je n'ai pas eu à me soucier de retourner la commande erronée. Outway me l'a offerte gratuitement. Je vous recommande fortement ces produits, tant pour leur qualité que suite à mon expérience avec leur service à la clientèle.
I love the designs
I love the designs. They're so much fun, a super colorful addition to my running gear. I keep ordering more and more of them. Love the crew version, light weight. Great experience with their support team.
Sock Problem to Sock‑Star Service
I had an issue with one of my compression socks. I reached out through their automated agent. Shortly after, Maria from Customer service followed up and immediately arranged a replacement. The process was quick, and genuinely outstanding. The socks themselves are great, and with service like this, I’ll definitely be returning for my next pair.
Almost immediate response and prompt resolution
They immediately contacted me regarding a comment I had about durability of the stitching on a new pair I had recently ordered - offered full replacement and checked back in regarding service. 2nd time I’ve worked with their customer service team and they’re always pleasant, professional and prompt.
Fantastic quality of athletic socks for…
Fantastic quality of athletic socks for the price paired with exceptional customer service. Andrew responded to my inquiry right away and again, followed up after my order was received. I would recommend them to my friends. Super impressed!!
Customer Service 10/10 Would Recommend!
I ordered three different types of socks. I love the compression socks. As a multi-sport athlete, I highly recommend these socks for recovery. They are comfortable with just the right amount of compression. When I ordered the wrong size of ankle socks (I recommend sizing down if you're on the smaller end of the sizing chart or have narrow feet for non-compression styles), the customer service team was amazing. They helped me get the right-sized sock and checked in with me every step of the way. They replaced the socks that were too big and were very friendly! 10/10 would recommend and will definitely be buying more compression socks!
Solid company with quality products
Solid company with quality products. Excellent customer service. Had an issue with a lost order in shipping and Their customer service dealt with it promptly. Love their socks and highly recommend them !
Customer service
Received the socks and they were too small although I based myself on the sizing chart. Sent out an email to customer service because I couldn't go through with an exchange directly on their website. The people from Outway who I talked to were awesome and resolved my issue very quickly. I had the new socks on my feet within a week. Definitely recommend.
Customer service is the best, size perfect.
Customer service is the best and the socks are gorgeous comfortable and a perfect size. I have small feet and many sports socks are too big. I’ll be buying these for every runner friend.
I accidentally put in the wrong address…
I accidentally put in the wrong address for the order and they immediately contacted me when they realized something was wrong. Afterwards they sent a replacement order, free of charge and the customer service was very friendly.
Love the socks too!
Amazing customer service
Amazing customer service! Went above and beyond to make sure I received my order. The socks are very soft, cozy and my feet and ankle feel great. Love the socks and so excited to wear them for my upcoming marathon!
Got the wrong order..
Got the wrong order... Ah mistakes happen sometimes. What differs from a good experience and a bad one is how the error is handled. Sent an email with photos of what I had recieved mentioning that it wasn't what I ordered. Same day answer. And a few days later I had my correct order. Thanks Maria
Super nice original comfy high quality…
Super nice original comfy high quality socks. Customer service A1. Had a little problem with my order and they fixed it better than what I asked. Way to go Outway!
Quand ma commande est arrivé
Quand ma commande est arrivé, les bas que j’avais commandé étaient déchiré, sans étiquettes et sales. C’est dans le transport qu’il y a eu un problème. J’ai envoyé des photos et ils m’ont contacté personnellement et m’ont renvoyé non pas une paire mais les six paires gratuitement. Service incroyable je ne m’attendais pas à ça!
Fantastic customer service
One pair was missing in my 1st order but, the customer service was fantastic to fix things. Easy, fast and comprehensive. Good product, will buy again!
Buy experience is great - Aftersales is perfect
Buy experience is great. Prices are good. What I didn't expect was such an excellent after-sales service. One sock has a small hole in it, and the solution was perfect ! Fast replies, fast shipping, great team.
Great Service
Prompt shipping, great service & fun quality socks. What more could you ask for ?!
Customer service
Good quality of socks
I had an item missing in the package, I wrote and got an answer right away. They sent me the missing item instantly
The customer service was excellent
I have nonthing ngative to say about Outway
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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