I’m very impressed by the quality of the socks I’ve ordered and the speed of delivery. Also beyond impressed with the personal touches of the customer service, having been contacted more than once by... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Outway makes outstanding socks and I love all the fun designs. I had some challenges with the courier and Outway was immediately responsive. They went to great lengths to assist me and were awesome to... Se mer
Outway rectified a missed delivery by following up and offering me free choice of another pair of socks. At first, I was a bit put off by the AI-generated auto-response to my complaint. But staff foll... Se mer
Outway customer service is exceptional! They truly stand behind their product and work hard to help you out if you have any issues.
Företagsinformation
Skrivet av företaget
We’re an athletic lifestyle brand built by athletes, for athletes. We believe in daily improvement and design socks to fuel active lives without compromising on style and comfort. But this is about more than just socks. It's about challenging the status quo, breaking boundaries, and embodying the spirit of perseverance. Outway Socks aren't just worn, they're lived in.
Kontaktuppgifter
3671 Uptown Blvd, V8Z0B9, Victoria, Kanada
- hello@outway.com
- outway.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Had an issue with a few socks and the…
Had an issue with a few socks and the customer service was outstanding. They replaced them very quickly no returned needed!
They are awesome
“I’ve purchased socks from Outway several times, and it’s always been a great experience. I’ve had a couple of small warranty issues, and they’ve always been very generous and happy to replace the product.
Recently, I accidentally damaged a pair myself while opening the package with scissors, and they still went above and beyond and sent me a replacement pair.
Their products are high quality, the designs are great, and you can tell they’re a young, dedicated team that genuinely cares about their customers. They’re always quick to respond and make sure their customers are taken care of.
Their website is also very well designed and easy to use. More companies should take a look at what Outway is doing and follow their example. Great products and outstanding customer service!”
Great socks
Great socks, nice design and amazing quality that last years! Excellent customer service!
Great ankle socks with unique designs
Great ankle socks with unique designs. Outstanding customer service
Best customer service I have ever encountered
The Outway team is quick to respond and to follow up. The way they answer and the solutions they provide express their confidence in their product (which is indeed of great quality), and how much they care for the customer's experience. Every member of the Outway team that reached out to me was extremely respectful. I found the resolution to my problem to be easy, generous, and highly satisfying.
I received excellent service from Maria
I received excellent service from Maria! She was very attentive and provided superb service!
I love these socks!
I love these socks! Fun and functional. Customer service is exceptional. I once had an order get lost in the mail and Outway noticed before I did and shipped a second order. I would highly recommend this company.
My toe went through a couple pairs of…
My toe went through a couple pairs of light merino socks and I returned them. The warranty process was very smooth. Outway even suggested that I replace them with midweight merino at no additional cost so I wouldn’t have the same issue again. The process was smooth and easy. In the end, Outway replaced my socks and gave me a code for another pair of socks with my next order.
Outway's Customer Service
Outway's customer service was incredible! I had ordered three pairs of compression socks in the wrong size with one being the wrong product (crew ILO knee-high as intended). I reached out for a return but for some reason my order said it wasn't eligible for a return. I contacted customer service and they quickly submitted a new order with the correct size and products and had it sent quickly to my attention. Truly a great company with a great product! They have earned my business for life.
Best customer experience
The team at Outway are truly incredible. I had an issue with my socks they instantly resolved it with great communication and super fast response. I would for sure recommend all my friends to purchase quality socks from them, and I look forward to ordering new designs in the future.
Warranty claim without an issue
I recently submitted a warranty claim and Outway made it right without any issues and sent me a replacement pair of socks. Aiko was great to deal with as well! I highly recommend Outway and will be purchasing from them again one day soon.
The customer service and quick response…
The customer service and quick response was very appreciated by Outway. I have purchased their compression wool socks before, and wanted to get a few more pairs for a trip to the UK. The first delivery was having issues with access to my building, and there was a possibility that the order was sent back to the warehouse or stolen. They replaced the items (which I was so grateful for after spending $90 on socks), and sent the order to my mothers address instead to ensure delivery. I am so appreciative of their service, as I would not have been able to spend that again. Their compression socks have been great for my feet, and I look forward to dry, warm, happy feet in the UK.
I like this company their culture and…
I like this company their culture and their products! 🤩👍 Even when something went bad they take matters in their own hands pretty fast and it was fixed as soon as they were aware of the issue. 👏😊
I would buy again
I had an issue with my first order and their customer service was promptly responsive, polite, and resolved my problem to great satisfaction. The socks are comfortable and feel high quality. I love the fun designs and look forward to ordering more in the future.
Buy these socks! You'll love them.
I recently bought two pairs of your crew socks and I love them! My son and husband saw them and want to order some as well. I also just had surgery for a complete hip replacement and have been wearing my socks constantly, as my feet are usually on the cold side. They are so comfortable and well-made. The choice of patterns/pictures on your website are fantastic. My order arrived quickly and I would definitely recommend them to everyone.
Customer Experience beyond expectations
Customer Service is wonderful, really beyond expectations. Aiko took very good care to remedy an issue with a pair of socks I ordered. Quick response and turn around time. She kept an eye on my tracking and followed up ensuring that I received my package without issue.
The socks are great! Customer service is even better!
The socks are great - wore them while doing my daily steps on the treadmill and definitely felt like my ankles and legs were more supported and less tired/sore after. I also have to commend the support - they were quick to answer and they went above and beyond to help me with mistake I made, then followed up afterwards to check that everything arrived as expected. I’m very happy with my purchase and the customer service!
Exceptional service
I’m very pleased with the way Maria from Outway managed to help me. The service was rapid, courteous and very professional.I would strongly recommend Outway .
Excellent service et très bon produit…
Excellent service et très bon produit de qualité
Customer service
I encounter a few snags and they helped me all the way within 2 hours I had an answer even Sundays. They are bilingual. The socks are wonderful. I play golf and they are the best. I also got the compression socks with a squeleton drinking coffee. I get so many compliments. My grandson always had holes on the big toe and he had those socks for 2 years so far. No hole. They last for ever. Comfortable. interesting look. But mostly customer service is amazing and the product is high quality
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