ottomanbedstore.co.uk 

I was very pleased with how quickly it was delivered. My only criticism was the lid is slightly puckered.

Absolutely appalling experience from start to finish. I placed an order which was never delivered, and since then the company has completely disappeared. Phone calls go unanswered, emails are ignored, and there is zero customer service or accountability.

I’ve now been forced to open a case with my bank just to try and recover my money, something I should never have had to do. The lack of communication is disgraceful and feels incredibly unprofessional — if not outright dishonest.

This has been a huge waste of time, money, and effort, causing unnecessary stress and frustration. I would strongly advise anyone considering ordering from this company to think twice. Based on my experience, I would avoid at all costs.

Awful company DO NOT BUY OFF THIS SITE. Placed order on 28th December. Still waiting for my headboard to arrive. Phone is never answered and took days to reply to emails. Email response says they will chase manufactures and get back to me and say they will see about compensation. I do not believe a word they say and I do think I will receive the headboard. Customer service is shocking. They are happy to take my money but once they got they not interested. Avoid this company at all costs.

Placed my order on 5 January, chased for an update on delivery on 9 Jan as confirmation email stated 2-4 working days. Response stated that it is 3-10 working days. I replied with a screenshot of the timescale advertised and was asked to await updates as deliveries had been impacted by the weather and delivery company would be in touch in the coming days. That was on 14 January but still no update received as of 19th. Having read recent reviews I am now worried about what delivery service to expect and whether the bed will be as ordered and of good quality.
Update- following this review, was contacted to arrange delivery for tomorrow. At 7.30pm received whatsapp to say there is an issue with stock and delivery will now not take place but this quoted the wrong postcode!

We bought a bed base on 14 December. We still haven’t had it or a delivery date on 19 January. We were told we would recieve compensation confirmed by an email, which never arrived. Not a happy customer!

We received half the order, the headboard is missing.
The delivery company they use (Duodelivery) and OBS are a nightmare to deal with for any customer support.
Their phone number is just for show, it puts you on hold for an hour then hangs up.
They don't respond to emails either, so yeah, awful situation for customers that need support.
I can see this end up as a credit card claim becuase you can't get any assistance.

They say delivery within 7 working days. My order still hasn’t arrived and almost a month now. Ordered in December. No communication and even after several atttmpts to call them I’m just left on hold. This company is very poor on customer service. They need to up their game big time. I just want my money back but of course no one is there to assist. Big disappointment. Don’t buy from this company . Had previous order and product was good but after this recent experience no way would I buy again.

Great service all round.

ONE WORD: THEFT.

If there was an option to give zero stars, I would. This is by far the worst customer service experience I have ever had. This company is happy to take your money, deliver a faulty, damaged and dirty product, and then completely wash their hands of you.

I have been waiting nearly 8 weeks for a dirty damaged headboard to be collected.

During this time, I was given date after date after date for collection. I rearranged my jobs as I am self employed , took time off work, and waited at home all day on multiple occasions — no delivery team ever showed up. Not once. No explanation. No apology.

Communication is non-existent.

Emails are ignored, phones are never answered, and there is absolutely no accountability.

Once they have your money, they clearly have no interest in resolving problems, collecting faulty goods, or issuing refunds.

This is completely unacceptable and unprofessional.

This company causes nothing but stress, wasted time, and frustration.

They sell poor-quality products and then make it impossible to get any after-sales support

. I am still out of pocket and left with an item I cannot use.

DO NOT BUY FROM THIS COMPANY.

Save yourself the hassle, the lost wages from taking time off work, and the risk of losing your money. I strongly advise anyone reading this to shop elsewhere — this business does not deserve customers.

In line with recent reviews the company were scheduled to deliver the bed on Friday 09/01 but cancelled due to bad weather. Rescheduled for 12/01 and again cancelled due to bad weather. Not heard a thing since and I can't get anyone to answer emails or the phone. Disappointing since this was ordered just after Christmas and now looks like I'll need to claim the funds back from the credit card company as I can't contact anyone to discuss.

Bed was due out for delivery on the 9th Jan. The delivery drivers turned up and delivered another customers bed.

Since then it’s been impossible to speak to anyone from Ottoman Bed Store. Call them repeatedly wait 45 mins on hold before being cut off, and nobody responds to emails.

Im stuck with 2/3rd of another customers bed at my home and no idea when the situation is going to be resolved for me to get the bed I ordered back in December.

Awful customer service!

I have placed an order on the 3rd of Jan. There was delays with the mattress because of their courier and have now received the mattress and very happy with it. Thank you

The ottoman was beautifully made. So worth the money. Top quality

This is my initial review, which I am happy to update in due course. I ordered a mattress on 2nd Jan and despite the various timescales on their website, the last thing on the "order update" page is dated 6th Jan saying "Its on Its Way" - but no contact from them or the delivery company.

I have today tried calling 3 times, each time on hold for over 45 minutes (the last time for over an hour) and then eventually being cut off when it sounded like I was getting through to a human and the hold music stopped.

This is frustrating as I decided to use a UK-based company for peace of mind and the fact that they had a uk based tel number. Alas, the experience is not so good thus far. I have emailed them after my call attempts, so I will see if/what response returns.

Edit - 15/01/2026 - once again tried calling from 9.05am and on hold for 37 minutes before the same happened and being cut off after the hold music stops. Still no response from my email.

Once more on hold for over an hour and tehn cut off again.

I have emailed to cancel this order.

I ordered a bed on 12/12/25 and asked for delivery on 2/1/26. I sent so many chasers to find out where my bed is with specific dates that I could not receive delivery. I was then given a delivery date that I could not accommodate despite the requests that I had previously sent. I had to send further chasers to find out what was going on. I was told the courier had changed, and that my bed was provisionally booked for delivery on 14/1/26, and made arrangements to ensure I was working from home for delivery, but when I called the new courier on 13/1/26, they had no record of my delivery.

It took me over an hour for someone at OBS to pick up the phone on 13/1/26. They didn’t know what was happening and I was told I would be called by COB 13/1/26 to confirm status but this didn’t happen.

The bed cost me £519.96 and I paid an extra £70 for it to be made when delivered.

Extremely disappointed with the lack of service and communication. OBS please urgently confirm what is happening with my order otherwise I will have to escalate this, especially where you accepted my payment over a month ago. Clearly delivery is not within the 7 working days as advised on your website.

Order OBS3384

Excellent quality and delivery team was amazing.

You won’t get a delivery on time, you won’t get a reply to emails and no one answers the phone.

Easy to select from the pictures on the website, straightforward ordering and timely and friendly delivery.

Very very happy with this bed look amazing much much better then in picture and very happy with the service !!

Absolutely therible service provided
Bed didn’t delivered for 3 weeks
After cancellation was awaiting 3 more weeks for refund ro my account
Avoid this company people