Optinmonster is a pretty useful tool. I like how customizable it is, which is especially helpful bc we have a custom site. Sometimes I do need support's help when things get finicky but they're always... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The platform is a little hard to use, but their customer service is very responsive, and they were able to answer all of my questions. I appreciate that Mustafa sent me videos to explain things. F... Se mer
Företaget har svarat
The app is easy to use and works exactly as advertised. I can quickly create new campaigns and schedule them according to our promotional calendar. Mustafa provided very timely support regarding a que... Se mer
Företaget har svarat
Our account auto upgraded, whatever that means, despite the fact we hadn't used it for months and we were billed nearly $1,000. We didn't get any notification and by the time we noticed the cha... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Powerful lead generation software that converts abandoning visitors into subscribers with our dynamic marketing tools and Exit Intent® technology.
Kontaktuppgifter
4,4
Utmärkt
304 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very quick answering of my questions…
Very quick answering of my questions and found solution right away.
20 april 2026
Omdöme utan inbjudan
Svar från OptinMonster
Hi Rebecca!
Thank you so much for the kind words! We pride ourselves on having a world-class support team, so I’m thrilled to hear that we were able to provide a quick solution and get you back to turning visitors into subscribers.
Since you’re already up and running, you might enjoy diving into OptinMonster University. It’s packed with expert courses and checklists designed to help you master advanced tactics like Exit-Intent® and A/B Testing to maximize your conversions.
We’re glad to have you with us!
Best,
The OptinMonster Team
Good Customer Support. Platform a bit hard to use.
The platform is a little hard to use, but their customer service is very responsive, and they were able to answer all of my questions. I appreciate that Mustafa sent me videos to explain things.
Feedback overall: It's hard to find the way to submit a ticket on the website. As a user, you're constantly directed to help articles that are way too general. Struggled to find the right link to submit a ticket -- you could streamline the process, since you have to click on 'Get Help Now', then 'Submit a ticket' (which brings you back to speaking with the bot, and doesn't easily pass you over to a human), and then you have to click on 'Create a support ticket' to find the form that will send an email to a human.
17 april 2026
Omdöme utan inbjudan
Svar från OptinMonster
Hi Sara,
Thank you so much for the 5-star rating! We’re thrilled to hear that Mustafa was able to help you out—we’re big fans of using personalized videos to make the technical bits of OptinMonster much easier to digest.
I also want to sincerely thank you for the detailed feedback regarding our support flow. We never want "getting help" to feel like a hurdle when you’re trying to focus on turning visitors into subscribers. I’ve shared your experience directly with our Product and Support teams so we can look into streamlining that path to a human expert.
While you're mastering the dashboard, I’d love to invite you to check out OptinMonster University. It’s full of actionable courses that go beyond the "how-to" and dive into the strategy of recovering abandoning visitors and maximizing your ROI.
We’re glad to have you with us, and we’re always here if you need another hand!
Best,
The OptinMonster Team
Very efficient Mustafa
Very efficient Mustafa, thank you for your help !
14 april 2026
Omdöme utan inbjudan
Svar från OptinMonster
Hi Omar,
Thank you for the 5-star shoutout! I’ll be sure to pass your kind words along to Mustafa—he’ll be happy to know he was able to help you get things running smoothly.
At OptinMonster, we pride ourselves on being the #1 conversion optimization toolkit, and that includes providing world-class support to ensure you're seeing real results. Now that you're all set up, I highly recommend checking out OptinMonster University. It’s a fantastic (and free) resource to help you find new ways of turning visitors into subscribers and scaling your growth.
Happy converting!
Best,
The OptinMonster Team
Support is okay
When the site's pop-up view limit was exceeded, OptinMonster support immediately offered me a customer retention solution. Nwachukwu was quick to notify me and suggest a subscription plan that would better suit our needs.
16 april 2026
Omdöme utan inbjudan
Svar från OptinMonster
Hi Thomas,
Thank you for the 4-star review and for sharing your experience! We’re so glad Nwachukwu was able to reach out quickly with a solution that keeps your campaigns running without interruption.
As the #1 conversion optimization toolkit, our goal is to ensure you never miss an opportunity for turning visitors into subscribers. Finding the right plan is key to recovering abandoning visitors effectively while maintaining a strong ROI as your traffic grows.
Since your site is scaling up, you might find our A/B Testing features particularly useful right now. It’s a great way to see which messaging resonates best with your growing audience to ensure every "view" counts. For more advanced strategies on scaling your growth, feel free to dive into OptinMonster University whenever you have a moment.
We appreciate your business and look forward to helping you reach your next milestone!
Best,
The OptinMonster Team
Quick, Thorough Support!
The OptInMonster team was quick, thorough, and went the extra mile by creating a video of how they resolved my issue. Mustafa was great!
8 april 2026
Omdöme utan inbjudan
Svar från OptinMonster
Hey Josh! Thanks so much for the five stars. I'll definitely pass your shoutout along to Mustafa. We're thrilled he got your issue sorted out so quickly!
Optinmonster is a pretty useful tool & has great support!!
Optinmonster is a pretty useful tool. I like how customizable it is, which is especially helpful bc we have a custom site. Sometimes I do need support's help when things get finicky but they're always really helpful and quick to respond. Like I worked with Erica and Nwachukwu recently and they both sent super helpful recordings with voiceovers that helped me solve my issue very clearly.
3 april 2026
Omdöme utan inbjudan
Svar från OptinMonster
Hi Alice! Thanks so much for the five stars! We're really glad you're enjoying the customization options. I'll be sure to pass your shoutout along to Erica and Nwachukwu. They'll be thrilled to hear their videos helped out. :)
Mustafa told me how to find the…
Mustafa told me how to find the analytics for past campaigns.
26 mars 2026
Omdöme utan inbjudan
Svar från OptinMonster
Hey Kevin. Thanks for the five stars! I'll be sure to pass your shoutout along to Mustafa. We're really glad he could help you track down those analytics. If we can help with anything else just let us know. :)
Mustafa was super helpful!
Mustafa was super helpful. Answering my questions and also sending me a personalised video that clearly showed me how to improve my campaign. Really impressed!
27 mars 2026
Omdöme utan inbjudan
Svar från OptinMonster
Hey Dan! Thanks so much for the awesome review. I'll definitely make sure Mustafa sees your kind words. We're really glad that video helped you get your campaign sorted out. Just give us a shout if you need help with anything else.
Erica in customer support was so fantastic
Erica was so fantastic. She's really the gold standard for customer support. Friendly, engaging, and very helpful for addressing my issue and answering my questions. I was going to cancel my account, but she rescued me and I look forward to continuing with OptinMonster.
17 mars 2026
Omdöme utan inbjudan
Svar från OptinMonster
Hey Lisa, thanks so much for the amazing review! I'll make sure Erica sees your kind words today. We're incredibly glad she could turn things around for you. Thanks for sticking with OptinMonster!
Thanks to Erica
Thanks to Erica, I was able to solve my problem really quickly. Thanks!
16 mars 2026
Omdöme utan inbjudan
Svar från OptinMonster
Hi Yoshi, thanks so much for the five stars! We’re thrilled Erica got your problem sorted out so fast. Let us know if you need help with anything else.
Nwachukwu was so helpful
Nwachukwu was so helpful, explaining everything with a video, thank you!
12 mars 2026
Omdöme utan inbjudan
Svar från OptinMonster
Hi Sally! Thanks so much for the five stars. We're thrilled to hear Nwachukwu got everything sorted out for you. Video walkthroughs really do make a huge difference. I'll make sure he sees your review today!
Using Optinmonster for years
I have been using Optinmonster for years and am very satisfied. The support is also great and responds very quickly and competently.
10 mars 2026
Omdöme utan inbjudan
Svar från OptinMonster
Hi Kai, huge thanks for the five stars and for sticking with us for so many years! We're so glad you're happy with OptinMonster. I'll share your shoutout with the support team right away. If we can help with anything in the future, just let us know!
Best support team ever
Best support team ever!
They never fail to help me in such a quick fashion. Additionally they get right down to solutioning and go above and beyond.
2 mars 2026
Omdöme utan inbjudan
Svar från OptinMonster
Hey Jenna, thanks so much for the awesome review. Best support team ever? We’ll gladly take that compliment! It’s great to hear they’re getting things sorted out for you quickly. I’ll definitely pass your shoutout along to the crew.
Svar från OptinMonster
Hi Annika! Thanks so much for the kind words. We really appreciate you taking the time to share this. I’ll make sure to pass your thanks along to the support team!
Anton is the best
Anton is the best. Really fast and very complete in his feedback. Best support ever!
12 februari 2026
Omdöme utan inbjudan
Svar från OptinMonster
Hi Debby, thanks so much for the shoutout! We think Anton is pretty awesome too. I’ll make sure he sees this review. We’re really glad he could get you the answers you needed fast.
A great experience with customer support!
It has been a pleasure communicating with Nwachukwu! She is understanding and very responsive. Looking forward to working on our next campaign with OptinMonster!
12 februari 2026
Omdöme utan inbjudan
Svar från OptinMonster
This just made our day, Slava. I’ll be sure to pass this along to Nwachukwu immediately. They'll be thrilled to know they helped you out. It sounds like you’re ready to roll on that next campaign! Give us a shout if you need anything else as you get it set up.
Nwachukwu was awesome to work with and…
Nwachukwu was awesome to work with and kept following up till the issue was sorted out. Thanks, Nwachukwu!
9 februari 2026
Omdöme utan inbjudan
Svar från OptinMonster
Hey Brian, thanks for sharing this. We know how annoying it is when technical issues linger, so I’m really happy Nwachukwu stuck with it until everything was resolved. He's a gem. Thanks for choosing OptinMonster!
Great tool
Great tool, easy to use for non tech people and good customer service when needed.
11 februari 2026
Omdöme utan inbjudan
Svar från OptinMonster
This is exactly what we love to hear, Gauthier. Our goal is to make sure you don’t need a computer science degree to grow your email list. I’m really glad the team was helpful when you reached out. Let us know if you have any questions setting up your next campaign!
Anton was very helpful
Anton was very helpful. He shared all the reasons why the issue might be happening and in the end we fixed it.
3 februari 2026
Omdöme utan inbjudan
Svar från OptinMonster
Hey Abilash! Thanks so much for the kind words. Troubleshooting technical issues can be a headache, so it’s great to hear Anton was able to break it down and get everything working again. I’ll definitely make sure to pass this feedback along to him. He’ll love seeing it. Let us know if you need anything else!
This feature is super helpful
This feature is super helpful and has helped turn visitors into customers. Big shoutout to Anton, from technical support, who has been SO helpful with some of my technical queries.
3 februari 2026
Omdöme utan inbjudan
Svar från OptinMonster
Hi Angela. That’s exactly what we love to hear! It’s awesome that you’re seeing those results with your visitors. Anton is fantastic, so I’m not surprised he was able to get those technical queries sorted for you. I’m going to share this with him and the rest of the support team right now. They’ll love it. Let us know if anything else comes up!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.