So grateful to the optically team for their excellent customer service. I had an order issue (that was completely my fault) and the team were incredibly generous with their time and support to resol... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Terrible! Ordered a 3 day turnaround and heard nothing 5 days later! UPDATE: Their website needs to be CLEARER about single vs multifocal turnaround. It is not on the page that advertises the 72 hour... Se mer
Företaget har svarat
I ordered from 72 hr quick dispatch range - it has now been over 13 business days and still no glasses. was advised my Rx "unable to be processed" without additional charge. When i complained, was to... Se mer
The situation was quite urgent, Specsavers wait time was 2-4 weeks due to Covid delays, fortunately we came in contact of Supriya who helped us providing glasses exactly as per prescription just wit... Se mer
Företagsinformation
Skrivet av företaget
We’re about eyeglasses. Think prescription eyeglasses in Australia, think Optically.com.au. That’s what we’re about. At Optically.com.au, our eyeglasses are about seeing clearly & looking good for less.
Kontaktuppgifter
Suite 5, Level 1, 100 New South Head Road, 2027, Edgecliff, Australien
- +61 0287 660 664
- support@optically.com.au
- optically.com.au
3,0
Medel
202 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 28 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service and great end product.
Great service and great end product.
I love my glasses.
16 maj 2022
Omdöme utan inbjudan
Good service, will use again
Communications were really good, happy with the end result of my re-glaze. Will use again!
10 april 2023
Omdöme utan inbjudan
Everything I want in an optical provider!
Easy to order, great range of cool frames not available elsewhere, fast delivery, cheap and great product
16 maj 2022
Omdöme utan inbjudan
The glasses were as advertised.
The glasses were as advertised and the vision was as per my prescription.
Plus good value
24 september 2022
Omdöme utan inbjudan
Value for money
Value for money, glasses were well packaged and fit really well. The only down-side for which I have removed 1 star is that the glasses took more than a month to arrive.
28 april 2023
Omdöme utan inbjudan
It took a while for delivery
It took a while for delivery, but was worth the wait.
1 maj 2023
Omdöme utan inbjudan
Good value
Glasses took a while due to a complex prescriptions, but good value and quality overall.
2 februari 2023
Omdöme utan inbjudan
Optically are always efficient and…
Optically are always efficient and cost-effective.
21 februari 2023
Omdöme utan inbjudan
Staff were very prompt with my order
Staff were very prompt with my order, contacting me to confirm details, sent out and delivered quickly and almost perfect frames and lenses (my frames were just a bit too wide but I managed to fix them easily enough)
1 mars 2023
Omdöme utan inbjudan
Great service at affordable price
16 januari 2023
Omdöme utan inbjudan
Meets quality expectation and delivery…
Meets quality expectation and delivery time
26 januari 2023
Omdöme utan inbjudan
Perfect way to order new glasses!
Vast collection to choose from, website easy to use.
17 mars 2023
Omdöme utan inbjudan
Cheap, Stylish, Fast
Fast, accurate, stylish, cheap glasses delivered to my door. Brilliant!
17 oktober 2022
Omdöme utan inbjudan
Good Quality but limited selection
The frame's quality and prescription lenses were really good. The only issue not a huge selection to choose from for men's glasses.
4 maj 2023
Omdöme utan inbjudan
Good service
Im only giving 4 star because I think it took too long to get my frames back, but apart from that great service
12 februari 2023
Omdöme utan inbjudan
Impressed!
The optically team went above and beyond with my expectations with their customer service and especially their communication. Very impressed! Cannot recommend enough.
28 mars 2023
Omdöme utan inbjudan
Delayed and wrong prescription
Unfortunately my order required a follow-up after approximately one month to have it dispatched. Once it arrived, the prescription was completely wrong and the glasses are unusable.
16 mars 2023
Svar från Optically
Hi Cam,
I am so sorry to hear that your experience with our company was not a positive one. We pride ourselves on providing excellent customer service and ensuring that our customers receive high quality products, so this is extremely disappointing to hear.
We take customer concerns very seriously and I would love to look into this for you. Unfortunately, I am unable to retrieve your order details with your name as there are multiple records with the same name, so request you to please confirm your order number and I will investigate further and be in contact with you to discuss a satsifactory resolution.
We wait to hear from you.
Regards
Team Optically.
Customer service and quality of work is first rate
Customer service is first rate. Locally (Perth) I was advised that lens replacement in my old (expensive) specs was not possible. Optically offered to examine the frames, reported that they could do the “impossible”, gave a quote and a delivery date, kept me informed of progress, and the quality of their work is superb.
4 januari 2023
Omdöme utan inbjudan
Please stay away, shocking company, poor communiation
Wanted to get a quote to reglaze my glasses. They promised price beat. Nothing happended. Shocking communication skills. Useless and a waste of time. please stay away.
11 december 2022
Omdöme utan inbjudan
Svar från Optically
Hi Mack,
Thank you for your feedback.
I'm sorry that you had a bad experience with our company, and that our communication was inadequate.
We strive to provide excellent customer service and we regret that we were unable to meet that standard in your case.
We have sent you a message to confirm your email address and phone number for us to go through your emails and get back to you with available options.
Regards
Team Optically.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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