So grateful to the optically team for their excellent customer service. I had an order issue (that was completely my fault) and the team were incredibly generous with their time and support to resol... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Terrible! Ordered a 3 day turnaround and heard nothing 5 days later! UPDATE: Their website needs to be CLEARER about single vs multifocal turnaround. It is not on the page that advertises the 72 hour... Se mer
Företaget har svarat
I ordered from 72 hr quick dispatch range - it has now been over 13 business days and still no glasses. was advised my Rx "unable to be processed" without additional charge. When i complained, was to... Se mer
The situation was quite urgent, Specsavers wait time was 2-4 weeks due to Covid delays, fortunately we came in contact of Supriya who helped us providing glasses exactly as per prescription just wit... Se mer
Företagsinformation
Skrivet av företaget
We’re about eyeglasses. Think prescription eyeglasses in Australia, think Optically.com.au. That’s what we’re about. At Optically.com.au, our eyeglasses are about seeing clearly & looking good for less.
Kontaktuppgifter
Suite 5, Level 1, 100 New South Head Road, 2027, Edgecliff, Australien
- +61 0287 660 664
- support@optically.com.au
- optically.com.au
3,0
Medel
202 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 28 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great selection and quality of glasses…
Great selection and quality of glasses I received was great. Only downside was that it took a little longer to ship than expected and I didn’t receive any updates on the status of my order during this time.
17 mars 2023
Omdöme utan inbjudan
Great value
Great value, the frames and lenses were good quality and I saved several hundred dollars compared to a similar offering by our local retail optical discount store.
6 februari 2023
Omdöme utan inbjudan
I recommend optically for…
I've been shopping with optically for about 7 years now. Always good quality and satisfactory service.
16 mars 2023
Omdöme utan inbjudan
Amazing service
So helpful and prompt, amazing service. Really went the extra mile.
16 december 2022
Omdöme utan inbjudan
It was an easy seamless transaction
It was an easy seamless transaction. Antique frames fitted with new lenses. Very happy with my glasses.
16 maj 2023
Omdöme utan inbjudan
Great product for a reasonable price, great service too
Great product for a reasonable price. They're one of the only places that could make my girl's prescription online. Package didn't arrive initially, but they sorted it asap. Great customer service!
22 mars 2023
Omdöme utan inbjudan
Great website and great glasses, but...
The whole website was easy to use and set up and the support team were quite friendly and are able to solve any issues I had. I really enjoyed the glasses that I have and I would buy from them next time. :)
However, one suggestion I would make would be to have pricing available on their website for shaving down the lenses for those with higher degrees as paying through the support or admin staff was really arduous and paypal was not working for me for some reason.
20 december 2022
Omdöme utan inbjudan
Excellent product. Shocking courier service.
Shocking courier company. Order misplaced/lost causing great delay. Eventually tracked down. Vision not clear with new lenses. Optically replaced them with new lenses. Perfect vision. Despite serious delay, I'm very satisfied with their service.
10 februari 2023
Omdöme utan inbjudan
I liked the range of glasses and the…
I liked the range of glasses and the competitive pricing.
18 januari 2023
Omdöme utan inbjudan
glasses fit comfortable focus in the…
glasses fit comfortable focus in the centre and are light causing no issues on my nose. service was prompt and delivered in perfect condition Not sure about the date of service.
16 maj 2022
Omdöme utan inbjudan
Great service
1 september 2022
Omdöme utan inbjudan
Value plus
Great value for money, annoying having to click through all the upsells but not difficult to do
15 maj 2023
Omdöme utan inbjudan
Comfortable frame
Comfortable frame, great clarity on lens. I'll buy again when I need to update
3 maj 2023
Omdöme utan inbjudan
Professional, friendly and great value
Excellent personalised and tailored service. Professional, friendly and great value
16 maj 2022
Omdöme utan inbjudan
Good quality
Good quality good price delivery took a bit long but other then that is fine
20 april 2023
Omdöme utan inbjudan
Renewed my favourite frames
Seriously easy process which allowed me to update the scratched lenses on my fav frames. Postage wasn't quite fast as I expected, which was probably more down to Aus Post and not optically.
9 oktober 2022
Omdöme utan inbjudan
Loved the glasses
Loved the glasses. Loved the colour. Good work. Ordering some more.
16 mars 2023
Omdöme utan inbjudan
Fantastic service
Fantastic service, very helpful and prompt. Product quality is far superior than what I got from OPSM at literally half the price. Will be using again.
16 mars 2023
Omdöme utan inbjudan
The glasses were reasonably priced and…
The glasses were reasonably priced and support was solid.Provided info I required and glasses were good.
29 juli 2022
Omdöme utan inbjudan
Awesome glasses
Awesome glasses, so stylish and different. Good customer service and I will continue to use rhem!
16 juni 2022
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.