All the info was on money saving super market. You could quite easily see that compared to all the other others this company was at least at the same level but slightly better but we’ll have to see wh... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Whilst I had some issues with my initial arranged engineer, the stellar service I received from the second engineer more than made up for it. He was prompt, and offered helpful advice for me as a firs... Se mer
Wish I could give zero stars. Engineer came out for annual service, spent 2 minutes then said there was an issue. He would report back and they would Contact me when the part is sourced. Heard nothin... Se mer
I have been with openfix over a year now. Boiler services are called out in an easy way and I had to call out an engineer who arrived quickly the following day and resolved the issue quickly. I would... Se mer
Företagsinformation
Skrivet av företaget
At OpenFix, we're all about doing things right. We offer homeowners and landlords reliable home and boiler care plans, backed by our national network of skilled tradespeople. Whether you need an emergency repair or your annual boiler service, we'll ensure you receive the highest quality care.
Kontaktuppgifter
Landmark Business Centre, Parkhouse Industrial Estate East, Speedwell Road, ST5 7RG, Newcastle under Lyme, Storbritannien
- 08085310176
- support@openfix.co.uk
- openfix.co.uk
4,5
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It was a very good service no problems…
It was a very good service no problems if i had one problem that was lack of information about what time
15 september 2026
Omdöme utan inbjudan
Svar från OpenFix
We’re delighted to hear you were satisfied with the engineer who carried out your recent repair. We’re always striving to deliver a great service.
Many thanks,
OpenFix
Svar från OpenFix
We’re so pleased to hear you had a positive experience with our team. Your feedback means a lot to us.
Many thanks,
OpenFix
I have booked my yearly boiler service…
I have booked my yearly boiler service with ease. I got a call day before the booked appointment. Then another call from the engineer 30min the visit. Easy, reliable and quick. Defo worth the money
15 september 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for your feedback. It’s great to know that everything went smoothly on your recent boiler service visit – just what we aim for!
Many thanks,
OpenFix
Ease to open
Ease to open. Also can open account for information regarding my plan and book service and engineer. Cost was also a deciding factor with inclusions.
14 september 2026
Svar från OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
Boiler service
Engineer arrived well within allocated time slot. Was friendly and professional. Very happy with the service provided.
15 september 2026
Omdöme utan inbjudan
Svar från OpenFix
It’s wonderful to hear everything was sorted to your satisfaction. Thank you for choosing OpenFix!
Many thanks,
OpenFix
After only 3 months I have cancelled my…
After only 3 months I have cancelled my service agreement for my condensing gas boiler. My boiler started kettling to due blockages in the condenser and heat exchanger. Told it was safe to continue using but was not covered by the agreement or even an annual service! Had to get a local engineer, who cleaned the debris costing me less than the £90 call out charge by OpenFix! What is the point of a service agreement that does not service.
11 september 2026
Omdöme utan inbjudan
Svar från OpenFix
I’m sorry we left you feeling that your agreement wasn’t there when you needed it. I can understand how frustrating it was to hear that we couldn’t help with the kettling noise and then have to arrange and pay for a local engineer yourself.
When you contacted us, you said the boiler was still working, so we advised that the issue did not qualify as a covered repair based on the symptoms reported. As we didn’t send an engineer, we can’t comment on what your local engineer subsequently found.
I’m also sorry our response left you with the impression that we would not service your boiler. Your annual service was due in May 2027, when we were carrying out services in your area. It was no longer due under the agreement once you cancelled it.
Many thanks,
OpenFix
Easy online portal
Easy online portal. Different levels of cover clearly explained
14 september 2026
Omdöme utan inbjudan
Svar från OpenFix
We’re delighted to hear you liked our website. We aim to make everything as clear and straightforward as possible.
Many thanks,
OpenFix
Dislike the slow pace of negotiating the completing the form.
Dislike the slow pace of negotiating and completing details.
14 september 2026
Omdöme utan inbjudan
Svar från OpenFix
We’re sorry you found the process slow. We understand that when something goes wrong at home, you want help as quickly as possible.
If you’re referring to logging a repair request, we gather the details upfront to help us assess the issue promptly and reduce the need for further calls or emails. The aim is to get your request moving sooner, although we appreciate that answering the questions takes some time.
If you experienced a particular delay, please email support@openfix.co.uk so we can look into it.
Many thanks,
OpenFix
Very easy to sign up and a reasonable…
Very easy to sign up and a reasonable price. A bit disappointed to see that the first boiler inspection not due until August 2027 - coincidentally 12 months from the month before I signed up! Will review again if have to make any calls for assistance.
3 september 2026
Svar från OpenFix
Thanks so much for your feedback, we're really pleased to hear you feel the plan offers great value. That’s exactly what we set out to do - provide a reliable service that doesn’t cost the earth. We’ll be here whenever you need us.
Many thanks,
OpenFix
Good value all round
14 september 2026
Svar från OpenFix
Thanks so much for your feedback, we're really pleased to hear you feel the plan offers great value. That’s exactly what we set out to do - provide a reliable service that doesn’t cost the earth. We’ll be here whenever you need us.
Many thanks,
OpenFix
Easy peasy
Wasn’t select my option. Not very difficult to apply
13 september 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
Easy to set up
Easy to set up. Competitive pricing. Very knowledgeable
and helpful engineer who carried out the boiler check.
10 september 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
Boiler service
An engineer came to service our boiler, he was efficient and professional.
11 september 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for your feedback. It’s great to know that everything went smoothly on your recent boiler service visit – just what we aim for!
Many thanks,
OpenFix
I moved house in Peckham to Dulwich and…
I moved house in Peckham to Dulwich and wanted to move my provider and Open Fix seemed a good offer. I set up a deal that was only £19.95 PCM for 12 months with no excess. When the boiler broke down I called and spoke to many robots who said they will be around in 6 hours. 57 hours and they did not turn up after 20 + phone calls. They make promises and do not fulfil them. They are just like any other company who take, take, take and no give. Do not use them...
3 september 2026
Omdöme utan inbjudan
Very easy to sign-up to your service…
Very easy to sign-up to your service and its saving me money - half the price of my previous supplier cover quote
12 september 2026
Svar från OpenFix
Thanks so much for your feedback, we're really pleased to hear you feel the plan offers great value. That’s exactly what we set out to do - provide a reliable service that doesn’t cost the earth. We’ll be here whenever you need us.
Many thanks,
OpenFix
Boiler Service
The Engineer arrived on time , and gave the boiler a clean bill of health.
He pointed out a couple of things regarding an air brick outside being too close to the flue. Which I will get sorted.
Plus pointed out that the carbon monoxide monitor needed renewing . I knew about that already. But appreciated the safety advice.
I would however have liked a written confirmation about the health of the boiler , with date of service.
Also perhaps a new carbon monoxide detector, as have been issued with one as practice with previous companies.
Plus proof of his identity on arrival.
These are perhaps not company policy, and not a criticism of the engineer.
8 september 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
Open Fix is great
Open Fix is great. Reliable and trustworthy. The service they give is excellent.
11 september 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for your kind words about our customer service. We’re delighted you were happy with the help you received.
Many thanks,
OpenFix
was simple to do n to sign up for a…
was simple to do n to sign up for a plan of your choice
11 september 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
Joining was very quick and…
Joining was very quick and straightforward, hopefully the service going forward will be the same
4 september 2026
Svar från OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
It was really easy to sign up
It was really easy to sign up, can’t fault the process. The only criticism I have is that I tried to book an annual boiler service but I was told that’s not scheduled for my area until next August. I need to get it serviced before 2027 to keep the warranty so I will have to arrange that separately with the company that installed it. Before I signed up I did research this, and it was confirmed that I can book a service straight away. It’s not a major issue but worth keeping in mind when you sign up.
11 september 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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