All the info was on money saving super market. You could quite easily see that compared to all the other others this company was at least at the same level but slightly better but we’ll have to see wh... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Whilst I had some issues with my initial arranged engineer, the stellar service I received from the second engineer more than made up for it. He was prompt, and offered helpful advice for me as a firs... Se mer
Wish I could give zero stars. Engineer came out for annual service, spent 2 minutes then said there was an issue. He would report back and they would Contact me when the part is sourced. Heard nothin... Se mer
I have been with openfix over a year now. Boiler services are called out in an easy way and I had to call out an engineer who arrived quickly the following day and resolved the issue quickly. I would... Se mer
Företagsinformation
Skrivet av företaget
At OpenFix, we're all about doing things right. We offer homeowners and landlords reliable home and boiler care plans, backed by our national network of skilled tradespeople. Whether you need an emergency repair or your annual boiler service, we'll ensure you receive the highest quality care.
Kontaktuppgifter
Landmark Business Centre, Parkhouse Industrial Estate East, Speedwell Road, ST5 7RG, Newcastle under Lyme, Storbritannien
- 08085310176
- support@openfix.co.uk
- openfix.co.uk
4,5
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Was very friendly
Was very friendly, answered any questions I had so was very pleased
11 september 2026
Omdöme utan inbjudan
Svar från OpenFix
We’re grateful for your review. It’s great to hear you’re happy with your experience.
Many thanks,
OpenFix
Very disappointed with Openfix
Very disappointed with Openfix. The service has been terrible from start to finish.
The work I paid for was not completed properly, and despite having to make numerous phone calls and send several emails, I still couldn't get the outstanding work resolved. In the end, I had no choice but to stop paying and find another emergency company.
What is particularly frustrating is that once I stopped paying, Openfix were very quick to chase me for payment. It's a shame they weren't as quick or as efficient when it came to actually completing the work I had paid for.
I've used a number of different companies for emergency home cover over the years, as I always shop around each year for the best deal, but unfortunately Openfix have been by far the worst experience I've had.
I would not recommend them based on my experience.
6 juli 2026
Omdöme utan inbjudan
Svar från OpenFix
We’re sorry this experience left you feeling let down, particularly when you had to chase for an explanation. We recognise that we did not communicate the decision about the additional work clearly enough.
Three repairs were successfully completed under your plan, without separate repair charges. Our engineer also looked at the additional window issue while attending, but this involved accidental damage, which falls outside the agreement. We should have explained this more clearly so you were not left expecting further work.
The repairs were provided under a 12-month agreement. You subsequently cancelled the plan and stopped payments before the end of that term, leaving cancellation charges unpaid. The payment reminders related to those outstanding charges.
We understand why those reminders were frustrating while you felt work remained unresolved, and we’re sorry our communication contributed to that situation.
Many thanks,
OpenFix
I purchased the landlord cover as it…
I purchased the landlord cover as it said that the gas safety certificate was included, however once I signed up and the direct debit was set up it said that the gas safety certificate couldn't be arranged for 30 days. Sent a message in Facebook to ask if this could be brought forward but as yet a few hours later no reply! Will be exercising my 14 day cooling off period cancellation if I don't hear by tomorrow
10 september 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for your review. We completely understand that you want to make sure your Gas Safety Certificate is arranged in good time.
You only joined OpenFix at around 7pm last night, when our out-of-hours emergency team was operating, so our customer service team has not yet had the opportunity to respond to your message. One of the team will be in touch with you shortly.
We normally require advance notice to arrange a Gas Safety Certificate so that we have sufficient time to appoint an engineer, coordinate access with you or your tenants and complete the certificate before it is due.
However, we appreciate that your certificate may be required sooner. We will contact you to confirm its due date and see whether we can accommodate this for you. If we can't, we will talk you through the alternative options available.
Many thanks,
OpenFix
Svar från OpenFix
Thank you for letting us know how happy you were with setting up your plan with us. We’re here if you have any questions.
Many thanks,
OpenFix
I pay monthly for them to repair and…
I pay monthly for them to repair and service my boiler.
I had a gas safety check and it failed, including it needed cleaning and servicing which they apparently did a few months prior.
I contacted them to conduct the repair which they replied
"We don’t cover this type of situation because the faults have occurred due to a system condition and maintenance-related issue rather than sudden mechanical failures"
They are meant to maintain it and it's been condemned and unusable !
What's the point of a service that doesn't do the basic maintenance to prevent it failing? Or at least say when it's serviced it needs a clean.
None of the faults would have occured since the "service" as it's been unoccupied since.
You will reply "it's on the small print" but surely a basic clean is part of a service and would stop a lot of calls outs?
So I'm faced with paying someone else or getting a new boiler..
Total waste of money
10 september 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for your review. We do need to clarify a few points regarding the service provided.
Your plan with OpenFix is a homeowner plan and the visit carried out in April was an annual boiler service, not a Landlord Gas Safety inspection. Our Gas Safe registered engineer completed the required service and safety checks at the time and recorded their findings on the jobsheet that you can access from your customer portal.
You have confirmed that the property has subsequently been left unoccupied since April. The issues identified during the more recent Gas Safety inspection include deterioration and maintenance-related conditions such as corrosion, a perished seal and damage to the flue terminal. The fact that these have subsequently been identified does not mean that they were present or required remedial work when the boiler was serviced several months earlier.
An annual boiler service is also not a preventative maintenance contract under which every component is dismantled, cleaned or replaced to prevent any future deterioration or breakdown.
We appreciate that it is frustrating to now have work required on the boiler. However, our repair support covers sudden and unforeseen breakdowns of covered components. It does not cover general deterioration, maintenance requirements or faults arising from excluded system conditions.
Many thanks,
OpenFix
Bye Bye BG Hello Openfix
BG Home Assist just sent me their renewal quote - quite dumb founded. Looked around - found Openfix - great reviews - great pricing (took option to fix for 2 years), great set up all done. Bye bye BG Hello Openfix
10 september 2026
Omdöme utan inbjudan
Svar från OpenFix
Thanks so much for your feedback, we're really pleased to hear you feel the plan offers great value. That’s exactly what we set out to do - provide a reliable service that doesn’t cost the earth. We’ll be here whenever you need us.
Many thanks,
OpenFix
Really friendly
Really friendly, helpful, competent engineer, called Rob
10 september 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for your fantastic review. We’re glad you’re satisfied with our service.
Many thanks,
OpenFix
Svar från OpenFix
We’re grateful for your review. It’s great to hear you’re happy with your experience.
Many thanks,
OpenFix
Excellent service
Excellent service , engineer was great. Fab company. Really pleased with the service
9 september 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
Really impressed with quick setup for…
Really impressed with quick setup for Complete Home Care cover. Great value and really like the two year lock in option, making it easier then looking for new quotes every 12 months - would definetely recommend so far!
9 september 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for letting us know how happy you were with setting up your plan with us. We’re here if you have any questions.
Many thanks,
OpenFix
First time with Openfix.
First time with Openfix and had to use them as I found a wasps nest in the loft and they were coming in bathroom. They had to be treated twice but it was no bother to Openfix so I'm really pleased with the service.
18 augusti 2026
Omdöme utan inbjudan
Svar från OpenFix
We’re delighted you were happy with your recent repair. It’s exactly what we aim for every time.
Many thanks,
OpenFix
The engineer came on time
The engineer came on time. He was very respectful and polite.
9 september 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for your fantastic review. We’re glad you’re satisfied with our service.
Many thanks,
OpenFix
New to openfix ,liked competitive…
New to openfix ,liked competitive pricing and clear options ,very straightforward to sign up as well,looking forward to boiler service hopefully before winter !
9 september 2026
Svar från OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
This is based on the sign up process…
This is based on the sign up process and the plans offered. Very easy to do.
Once a service has been done (... and hopefully no repair call out), I'll review again
9 september 2026
Omdöme utan inbjudan
Svar från OpenFix
We’re so pleased to hear you found the setup process smooth and our agent helpful. Thank you for taking the time to leave a review—your feedback is really appreciated.
Many thanks,
OpenFix
This is for signing up and the
This is for signing up and the . process. It was easy to look at the different packages online and easy to speak with someone on the phone to clarify questions.
2 september 2026
Svar från OpenFix
We’re grateful for your review. It’s great to hear you’re happy with your experience.
Many thanks,
OpenFix
Fab quick service
9 september 2026
Omdöme utan inbjudan
Svar från OpenFix
We’re grateful for your review. It’s great to hear you’re happy with your experience.
Many thanks,
OpenFix
Good experience
Phone answered quickly and call dealt with efficiently and in a pleasant manner
9 september 2026
Svar från OpenFix
Thank you for your fantastic review. We’re glad you’re satisfied with our service.
Many thanks,
OpenFix
Hassle free sign up
So easy and smooth to sign up. I opted for the Complete Plan. It has all the same benefits and more than other providers and cheaper.
Online account is easy to navigate.
5 stars so far all around.
9 september 2026
Omdöme utan inbjudan
Svar från OpenFix
We’re delighted to hear you liked our website. We aim to make everything as clear and straightforward as possible.
Many thanks,
OpenFix
Very helpfull sighning up
19 augusti 2026
Svar från OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
Really easy and good value
1 september 2026
Svar från OpenFix
Thank you for letting us know how happy you were with setting up your plan with us. We’re here if you have any questions.
Many thanks,
OpenFix
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