All the info was on money saving super market. You could quite easily see that compared to all the other others this company was at least at the same level but slightly better but we’ll have to see wh... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Whilst I had some issues with my initial arranged engineer, the stellar service I received from the second engineer more than made up for it. He was prompt, and offered helpful advice for me as a firs... Se mer
I have been with openfix over a year now. Boiler services are called out in an easy way and I had to call out an engineer who arrived quickly the following day and resolved the issue quickly. I would... Se mer
Average experience, completed a boiler service as requested as part of the policy. It’s a shame there aren’t local engineers around to accommodate to personal times and commitments. No courtesy call... Se mer
Företagsinformation
Skrivet av företaget
At OpenFix, we're all about doing things right. We offer homeowners and landlords reliable home and boiler care plans, backed by our national network of skilled tradespeople. Whether you need an emergency repair or your annual boiler service, we'll ensure you receive the highest quality care.
Kontaktuppgifter
Landmark Business Centre, Parkhouse Industrial Estate East, Speedwell Road, ST5 7RG, Newcastle under Lyme, Storbritannien
- 08085310176
- support@openfix.co.uk
- openfix.co.uk
4,5
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Terrible service, lack of knowledge and don't care attitude!
In reply to OpenFix response, Openfix failed to recognise that something in the boiler has failed otherwise it wouldn’t be making such worrying loud noises. Any internal component that has failed, results in a boiler breakdown as each component is required to be fully functional for the boiler to be fully functional and safe.
My boiler has started making a very loud humming and knocking noise, which is very worrying, and I'm sure it's about to break down. We have a vulnerable person in the house with a serious heart condition, yet, the call handler, felt that we were not covered. I challenged this and asked if I could speak to the manager, as I had no faith in her knowledge; she didn't even know what an ombudsman was. She refused initially to put me through to a manager and started to raise her voice. Eventually, she said she would ask the manager to take the call, and he refused ! I wanted to raise a complaint and was told can only do this online. I wanted to cancel the cover, as I have no faith in OpenFix, to be told someone will call me back with no SLA.
I was told when signing up that a service would take place in September, this still hasn’t happened !
Trust OpenFix at your own peril!
5 oktober 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for your review. We have reviewed the calls relating to your enquiry.
During the discussion, you confirmed that you still had heating and hot water, but were concerned that the loud humming and knocking meant the boiler was not functioning correctly. We appreciate that these noises can be worrying. The request was declined because the issue reported was noise, with no other fault symptoms identified.
If any additional symptoms develop, including problems with your heating or hot water, please log these so we can assess the repair request.
Our agents are supported by supervisors and managers when explaining cover decisions. We respect your right to challenge a decision and raise a complaint, and we also ask that our team are treated respectfully during those discussions.
We have received your complaint. Our complaints team will review the concerns you have raised, including the handling of your calls, your service appointment and cancellation request, and contact you with an outcome.
Many thanks,
OpenFix
Applying for boiler service care
Easy to add or remove options and I started with money saving expert site. Cheapest package found
4 oktober 2026
Svar från OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
I was surprised at how simple the…
I was surprised at how simple the process to identify and sign up to the new service contract was.
2 oktober 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
Good website and competitive pricing
Easy to follow and understand the different plans.
Setting up direct debit straight forward.
4 oktober 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
Really easy to get a quote
Really easy to get a quote. Very clear descriptions of cover and exclusions. Would recommend
3 oktober 2026
Omdöme utan inbjudan
Svar från OpenFix
We’re delighted to hear you liked our website. We aim to make everything as clear and straightforward as possible.
Many thanks,
OpenFix
Sign up was very easy but...
Sign up was very easy, my only issue is that I took out the plan wanting to get the boiler serviced, only after signing up I was made aware that they do services in my area in September and signing up in October doesn't help really as September is now 12 months away. They should be more flexible with dates and prioritize the first service after the pan is taken out. Guess I still need to find a service professional but that was the whole point in taking the plan in the first place.
3 oktober 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for your review. We’re pleased signing up was straightforward, but understand your disappointment when you were hoping for an earlier boiler service.
The main purpose of the plan is to provide support for covered breakdowns throughout the year, alongside the annual service. We schedule servicing between March and September to keep more engineers available for repairs during the busy winter months, helping us respond faster when things go wrong.
We appreciate that the service timing matters, particularly when it was your main reason for joining. We haven’t been able to identify your account from this review, so please email support@openfix.co.uk with your plan details. We can then check whether there is any flexibility to bring your service forward.
Many thanks,
OpenFix
The engineer communicated well and…
The engineer communicated well and arrived on time. He treated the house with respect and carried out boiler service and left the area clean afterwards.
30 september 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for your kind words. We’re really pleased to hear you are happy with your recent boiler service job. We’ll make sure your feedback is passed to the engineer who attended.
Many thanks,
OpenFix
Easy to understand and use.
Easy to understand and use.
The price is very good compared to British Gas who I have been with for many years.
2 oktober 2026
Svar från OpenFix
Thanks so much for your feedback, we're really pleased to hear you feel the plan offers great value. That’s exactly what we set out to do - provide a reliable service that doesn’t cost the earth. We’ll be here whenever you need us.
Many thanks,
OpenFix
I have recently taken policy with them.
I have recently taken policy with them.
Very helpful on telephone while setting up the policy
2 oktober 2026
Omdöme utan inbjudan
Svar från OpenFix
We really appreciate your positive feedback. We’ll make sure your comments are shared with the team.
Many thanks,
OpenFix
Easy to set up.Very competitive…
Easy to set up.Very competitive quote.Just have to see if it is worth it.
2 oktober 2026
Svar från OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
The process was straightforward easy…
The process was straightforward easy and couldn’t fault it.
Let’s just hope the cover is as as good as the introduction which I’m sure it is as it was recommended to me.
2 oktober 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
Everything has just gone smoothly so…
Everything has just gone smoothly so far with switching.
24 september 2026
Svar från OpenFix
Thank you for letting us know how happy you were with setting up your plan with us. We’re here if you have any questions.
Many thanks,
OpenFix
Call out
We are submitting this complaint because we are extremely disappointed with the recent response from Openfix regarding an issue with our central heating.
We have never previously contacted Openfix for any heating‑related problem. While checking the system before winter, we discovered that one of the Hive thermostatic valves had stopped working. We were surprised and disappointed to be told that the repair would not be covered because, according to Openfix, we had “not maintained our central heating” over the summer. The heating system has been fully operational, and at no point were we advised that any specific maintenance was required to keep our cover valid.
We also mentioned that some radiators appeared to be weeping, and again we were told this would not be covered. This raises a serious question: what is the point of having this cover if basic faults and wear‑related issues are excluded?
We expected a helpful and practical response, but instead felt dismissed. The service we received does not reflect the level of support we believed we were paying for.
At this stage, we are cancelling our renewal, as the cover appears to offer little meaningful protection.
In summary a very expensive boiler service
30 september 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for leaving us a review. We really appreciate all feedback, as it helps us identify areas where we can improve our service.
Unfortunately, with the information provided, we were unable to locate your account. We reached out to your via Trustpilot to identify you so that we can assist you, however you have not responded. Please email us at support@openfix.co.uk with your full name, address, and a brief overview so we can match your account.
Many thanks,
OpenFix
Many thanks,
OpenFix
Great Customer Service
I sent an email query and was called within half an hour! Amazing service and the agent who called me sorted out my problem quickly and efficiently. excellent customer service for my initial experience with the company
30 september 2026
Svar från OpenFix
Thank you for your kind words about our customer service. We’re delighted you were happy with the help you received.
Many thanks,
OpenFix
Signing up for cover
The process of signing for cover was very simple online
30 september 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
Great and quick very friendly man…
Great and quick very friendly man Carrie work out
30 september 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for the great feedback about our engineer. We’ll make sure that your kind words are passed on to them.
Many thanks,
OpenFix
Easy to apply and set up
30 september 2026
Svar från OpenFix
We’re so pleased to hear you found the setup process smooth and our agent helpful. Thank you for taking the time to leave a review—your feedback is really appreciated.
Many thanks,
OpenFix
Svar från OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
Svar från OpenFix
Thank you for your kind words. We’re really pleased to hear you are happy with your recent boiler service job. We’ll make sure your feedback is passed to the engineer who attended.
Many thanks,
OpenFix
The sign up process was very easy and…
The sign up process was very easy and well laid out. The prices offered was very competitive compared to the other big providers.
30 september 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for the great feedback. We’re really glad to hear you’re happy with your plan and what it includes — we’ve worked hard to make sure it offers good value and peace of mind.
Many thanks,
OpenFix
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