All the info was on money saving super market. You could quite easily see that compared to all the other others this company was at least at the same level but slightly better but we’ll have to see wh... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Whilst I had some issues with my initial arranged engineer, the stellar service I received from the second engineer more than made up for it. He was prompt, and offered helpful advice for me as a firs... Se mer
I have been with openfix over a year now. Boiler services are called out in an easy way and I had to call out an engineer who arrived quickly the following day and resolved the issue quickly. I would... Se mer
Average experience, completed a boiler service as requested as part of the policy. It’s a shame there aren’t local engineers around to accommodate to personal times and commitments. No courtesy call... Se mer
Företagsinformation
Skrivet av företaget
At OpenFix, we're all about doing things right. We offer homeowners and landlords reliable home and boiler care plans, backed by our national network of skilled tradespeople. Whether you need an emergency repair or your annual boiler service, we'll ensure you receive the highest quality care.
Kontaktuppgifter
Landmark Business Centre, Parkhouse Industrial Estate East, Speedwell Road, ST5 7RG, Newcastle under Lyme, Storbritannien
- 08085310176
- support@openfix.co.uk
- openfix.co.uk
4,5
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Nice and simple
Nice and simple. Clear pricing. Very easy to set up. We’ll see how good they are when I need them
8 oktober 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
Sam gave me a lot of information that I…
Sam gave me a lot of information that I needed questions and answers to to get my policy up and running
8 oktober 2026
Svar från OpenFix
We’re so pleased to hear you found the setup process smooth and our agent helpful. Thank you for taking the time to leave a review—your feedback is really appreciated.
Many thanks,
OpenFix
Efficient and friendly service.
7 oktober 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for your fantastic review. We’re glad you’re satisfied with our service.
Many thanks,
OpenFix
Easy to select options for scope of…
Easy to select options for scope of services.
8 oktober 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
Boiler gasket
IT SAYS IN YOU ADD, UNLIMITED REPAIRS WITH PARTS AND LABOUR INCLUDED , UNTIL YOU READ THE "small print" GASKETS NOT INCLUDED, IM A MACHINE ENGINEER AND A GASKET OR SEAL BETWEEN TWO WORKING OR STATIONARY PARTS IS NOT A CONSUMABLE PART ITS REPLACED, SO IF A PART FAILS THAT HAS GASKET BETWEEN IT THE PART IS COVERED BUT NOT THE GASKET, IVE BEEN WITH YOU FOR A NUMBER OF YEARS AND WHEN I NEED YOU ITS A SORRY YOUR NOT COVERED POOR SERVICE FOR A LOYAL CUSTOMER WHO EVEN OFFERED TO PAY HALF NOT THAT I SHOULD, NOW STUCK PAYING FOR SOMETHING NOT WORTH HAVING AS I WIL HAVE TO PAY TO LEAVE, AND YES I HAVE MADE A COMPLAINT BUT TAKES UP TO 8 WEEKS FOR A REP REPLY, THANKS FOR ALL YOUR HELP WHEN I NEEDED IT
22 augusti 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for your review. We’re sorry you’re disappointed with the outcome.
The work in question was identified during your boiler service, rather than following a reported breakdown. The engineer recommended replacing the burner gasket, electrodes and flame detection components, cleaning the heat exchanger, and replacing the front cover due to deterioration of its seal and missing plastic.
Our plans provide unlimited repair requests with parts and labour included for covered repairs. They do not include every maintenance item identified during a service. The decision in this case concerned the nature of the recommended work, rather than simply whether a gasket is a replaceable part.
We have received your complaint and will review your concerns and explain our findings. The eight-week timeframe is the maximum response period, rather than a requirement to wait eight weeks for a response.
Thank you for being a customer over the past year. We understand that this was not the outcome you had hoped for.
Many thanks,
OpenFix
First year I’ve been with Openfix just…
First year I’ve been with Openfix just had my combi boiler serviced 10/10 very professional . Would recommend to family and friends
5 oktober 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for your feedback. It’s great to know that everything went smoothly on your recent boiler service visit – just what we aim for!
Many thanks,
OpenFix
Easy to change supplier
Easy to change supplier. Cheaper alternative to The extortionate British Gas renewal quote !.
7 oktober 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for the great feedback. We’re really glad to hear you’re happy with your plan and what it includes — we’ve worked hard to make sure it offers good value and peace of mind.
Many thanks,
OpenFix
Rigid automatic policy renewal
When after holding an OpenFix policy for 12 month I no longer needed their insurance with the installation and warrantee cover of a new boiler, my problem with OpenFix arose with falling foul of their automatic policy renewal conditions.
In my ignorance of the contractual small print, I mistakenly believed that cancelling my direct debit at the renewal date would terminate the policy. Not so, and only after 29 days into what was now an enforced continued contract, did OpenFix formally clarify that this was not the case. Consequently, I have since been obliged by OpenFix to pay 1 month’s instalment plus £30 administration fee to discontinue what is now unnecessary insurance.
I found OpenFix response to my explanation inflexible and unsympathetic to what was a genuine error on my part and reasonable cancellation of the cover. They appear to me to pursue payment irrespective of the circumstances or fairness. I hope for their customers that this approach is not reflected in treatment of claims
7 oktober 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for your review. We understand that you no longer needed the plan after having a new boiler installed, and we’re sorry the cancellation process left you disappointed.
We send a renewal reminder by email 10 days before renewal, and customers can cancel up to 14 days after renewal without the mid-term cancellation charges. We have checked your renewal notification and can confirm it is recorded as delivered to your email address.
When a Direct Debit is cancelled, our payment platform also sends an automatic email explaining that this does not cancel the plan and asking you to contact us to discuss your options.
Our records show that you contacted us following the failed payment, after the post-renewal cancellation period had ended. The cancellation was therefore processed under the mid-term terms, with one month’s notice and a £30 administration fee.
We appreciate that you intended cancelling your Direct Debit to end the agreement. We’re sorry for the misunderstanding and hope this explains the communications and charges involved.
Many thanks,
OpenFix
Great service all round.
Service Engineer was punctual, courteous and respected my property. Very thorough during the boiler service and provided feedback on completion.
6 oktober 2026
Omdöme utan inbjudan
Svar från OpenFix
We’re pleased that your recent boiler service visit went well. Thank you for taking the time to share your experience – we really appreciate it.
Many thanks,
OpenFix
Was the best price and as so simple to…
Was the best price and as so simple to sign up a lot cheaper than my old boiler repair company and for the same cover
6 oktober 2026
Omdöme utan inbjudan
Svar från OpenFix
It’s great to hear you’re pleased with your plan and the level of support it provides. Thanks for taking the time to leave a review — we really appreciate it.
Many thanks,
OpenFix
Great setting up account..
Great setting up account... Due to start looking after my boiler after years of British Gas.. Easy setting up and account set up on line. Price seems reasnoble.
12 september 2026
Svar från OpenFix
We’re delighted to hear you liked our website. We aim to make everything as clear and straightforward as possible.
Many thanks,
OpenFix
Lovely lady called Hayley talked me…
Lovely lady called Hayley talked me through what was best package spent time explaining everything to me
6 oktober 2026
Svar från OpenFix
We really appreciate your positive feedback. We’ll make sure your comments are shared with the team.
Many thanks,
OpenFix
Excellent and very easy to setup a…
Excellent and very easy to setup a account
I am very happy to recommend to my friends
6 oktober 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
Svar från OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
Found Openfix via Moneysupermarket
Found Openfix via Moneysupermarket. Good service package and good annual price, with 4star+ Trustpilot rating. Easy to set up an on line account and set up payment. Clear website information.
6 oktober 2026
Svar från OpenFix
Thank you for your kind words about our website. We’re so glad you found it easy to use.
Many thanks,
OpenFix
Openfix are happy to take monthly…
Openfix are happy to take monthly direct debits but walks away when a boiler needs fixing.
2 oktober 2026
Omdöme utan inbjudan
Svar från OpenFix
We understand your frustration, and assume that this is related to feedback from your recent boiler service. We would like to explain why the work identified during your annual boiler service falls outside your cover.
The engineer reported that a seal required to keep the boiler room-sealed had been removed during previous work, before your cover with OpenFix began, and had not been replaced. This left the boiler unsafe, with carbon monoxide leakage reported.
The engineer also found that the expansion vessel had not been recharged for a prolonged period. Their assessment was that this indicated a lack of servicing and maintenance, which had caused the pressure problem. You were already aware of the pressure fault but had waited for the annual service rather than reporting it to us.
Our plans are designed to cover sudden, unforeseen breakdowns. They cannot cover faults caused by neglect or a lack of maintenance, or rectify missing components resulting from work carried out before cover began. Based on the engineer’s findings, these issues fall outside your cover.
We’re really sorry that this is not better news. We appreciate that this is a disappointing outcome, but we can only approve repairs that fall within the terms of your plan.
Many thanks,
OpenFix
Very good service from sam
Very good service from sam
Explained
Everything
Thank you
Karam hussain
5 oktober 2026
Omdöme utan inbjudan
Svar från OpenFix
We’re so pleased to hear you had a positive experience with our team. Your feedback means a lot to us.
Many thanks,
OpenFix
Easy and quick to sign up
28 september 2026
Svar från OpenFix
Thank you for letting us know how happy you were with setting up your plan with us. We’re here if you have any questions.
Many thanks,
OpenFix
Terrible service, lack of knowledge and don't care attitude!
In reply to OpenFix response, Openfix failed to recognise that something in the boiler has failed otherwise it wouldn’t be making such worrying loud noises. Any internal component that has failed, results in a boiler breakdown as each component is required to be fully functional for the boiler to be fully functional and safe.
My boiler has started making a very loud humming and knocking noise, which is very worrying, and I'm sure it's about to break down. We have a vulnerable person in the house with a serious heart condition, yet, the call handler, felt that we were not covered. I challenged this and asked if I could speak to the manager, as I had no faith in her knowledge; she didn't even know what an ombudsman was. She refused initially to put me through to a manager and started to raise her voice. Eventually, she said she would ask the manager to take the call, and he refused ! I wanted to raise a complaint and was told can only do this online. I wanted to cancel the cover, as I have no faith in OpenFix, to be told someone will call me back with no SLA.
I was told when signing up that a service would take place in September, this still hasn’t happened !
Trust OpenFix at your own peril!
5 oktober 2026
Omdöme utan inbjudan
Svar från OpenFix
Thank you for your review. We have reviewed the calls relating to your enquiry.
During the discussion, you confirmed that you still had heating and hot water, but were concerned that the loud humming and knocking meant the boiler was not functioning correctly. We appreciate that these noises can be worrying. The request was declined because the issue reported was noise, with no other fault symptoms identified.
If any additional symptoms develop, including problems with your heating or hot water, please log these so we can assess the repair request.
Our agents are supported by supervisors and managers when explaining cover decisions. We respect your right to challenge a decision and raise a complaint, and we also ask that our team are treated respectfully during those discussions.
We have received your complaint. Our complaints team will review the concerns you have raised, including the handling of your calls, your service appointment and cancellation request, and contact you with an outcome.
Many thanks,
OpenFix
Applying for boiler service care
Easy to add or remove options and I started with money saving expert site. Cheapest package found
4 oktober 2026
Svar från OpenFix
Thank you for the fantastic review! We’re glad to hear you were happy with the sign up process. If you ever need anything, you know where we are.
Many thanks,
OpenFix
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