I ordered a gift box with four traditional sweets for a team event. The package was delivered on time and was securely packed. I also requested a logo and a greeting message on the box, and the supp... Se mer
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Terrible experience. This oorla is nothing but a scam disguised as a business. The sweets and savories I received were nowhere near the quality advertised. On top of that, they are overpric... Se mer
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Horrible experience and fraud company.Almost 2 months products are not delivered and even high custom clearance money paid but no trace of product.Many mails sent to customer care but no resolution an... Se mer
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Authentic taste and fast delivery. We live in US. Craved so much for these snacks. Finally we have Oorla to deliver these to our door steps. Thank you Oorla!!💕
Företagsinformation
Skrivet av företaget
Oorla is where you can find everything and anything authentic. From Sweets and Snacks to Clothing and decors, if it is traditional & authentic, you can find them at Oorla. Oorla sources authentic Sweets & Snacks from traditional regional shops across India and ship them worldwide. What can you find at Oorla? Traditional Tamil Sweets & New Indian Sweets, Tamil Snacks, Homemade Masalas, Idli Podi, Multigrain Health Mix, Palm Jaggery Sweets, Milk Sweets, Healthy Snacks made of millets, Raw Honey, Honey soaked delicacies, Homemade South Indian Pickles (Tamil Nadu Pickle, Andhra Pickle & Telangana Pickle), and many more. Also, don't forget to try our signature product "Palakara Petti", a curation of 10 best Tamil Sweets & Snacks sourced directly from century old regional shops across Tamil Nadu. Buy best Indian Sweets Online sourced directly from origin only at www.oorla.com.
Kontaktuppgifter
Fouvi Technology Private Limited Kovaipudur Main Road BK Pudur, 641042, Coimbatore, Indien
- 8438931791
- care@oorla.com
- oorla.com
2,6
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I placed an order for a sweet box from…OORLA (TAMIL NADU)
I placed an order for a sweet box from (name of shop) on the (22.march.2025). I had high hopes and was so disappointed when I received it. Its was not worth the price at all. It was said that I only had to pay $58-postal charges $15 and UPS charges is $58.93for the sweets but ended up having to pay $131.93for a box of sweets (400grams.) It wasnt worth it at all. I thought it would be good because of the price and quality they've shown online. I could've bought this for 15 dollars from here. I do not recommend this shop. Please don't fall for their false advertisements.
So please don’t buy any CANADIAN this PRODUCT(OORLA)this is big SCAM.
30 mars 2025
Omdöme utan inbjudan
Svar från Oorla
Dear Mohamed,
We’re truly sorry to hear about your disappointment with your recent order. We understand how frustrating it must have been to pay additional duties on top of the product cost, and we genuinely appreciate the time you’ve taken to share your experience with us. Your feedback is important, and we take it seriously.
Please allow us to clarify — most international customs duties are random, unpredictable, and unfortunately beyond our control. As mentioned on our website, if such duties are applied, they are to be borne by the customer. These charges vary from country to country and even from shipment to shipment, depending on customs regulations and local authorities’ assessments.
We always strive to be transparent about such possibilities and regret that this has impacted your experience with us.
Regards,
Team Oorla.
Order not delivered after 3 weeks of…
Order not delivered after 3 weeks of placing,no response for requests to refund.
The delivery is requested to Cochin and the excuses are lame on weather while its not a bad monsoon situation and over 3 weeks with no update is unacceptable. The ad guarantees fresh quick delivery but now how its going to maintain freshness if the product ever gets delivered? Multiple requests were made for refund but there is no response from customer service.
24 maj 2025
Omdöme utan inbjudan
Svar från Oorla
Dear Sreeparvathy,
We’re truly sorry for the experience you’ve had this is certainly not the kind of service we strive to provide. We completely understand how frustrating it must be to wait for over three weeks, especially after placing your trust in us for a timely and fresh delivery.
We sincerely apologize for the inconvenience caused. To help us investigate and take immediate action, could you please share your order number? Once we have the details, we’ll do everything we can to resolve this as quickly as possible.
Your feedback means a lot to us, and we’re fully committed to making things right.
Regards,
Team Oorla.
Fast delivery and great quality – highly recommended!
I had a great experience ordering from Oorla. The delivery was quick, the items were carefully packaged and arrived in perfect shape. I really appreciated the smooth and reliable service. Would definitely recommend!
10 juni 2025
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
Thank you so much for your lovely feedback! We’re absolutely thrilled to hear that you had a great experience with Oorla.
It means a lot to know that the delivery was quick, the packaging met your expectations, and everything arrived in perfect condition. Our team works hard to ensure a smooth and reliable experience, and your words truly made our day!
We’re so glad to have earned your recommendation and look forward to delighting you again soon. 😊
Best Regards,
Team Oorla.
Everything was well packed and reached…
Everything was well packed and reached UK safely. I was worried a bit in the beginning as it was my first time order. They all tasted very good.
9 juni 2025
Omdöme utan inbjudan
Svar från Oorla
Dear Devika,
Thank you so much for sharing your experience with us!
We completely understand that placing a first-time international order can be a little worrisome and we’re so happy to hear that everything was well packed and reached you safely in the UK. Even happier to know that you enjoyed the taste of our products!
Your feedback truly means a lot to us, and we can’t wait to serve you again with more authentic flavors from Oorla.
Warm wishes,
Team Oorla.
Svar från Oorla
Dear Customer,
We sincerely apologize for the inconvenience. Your feedback has been shared with our packaging team to ensure improvements moving forward.
Regards,
Team Oorla.
All the things from packaging of the…
All the things from packaging of the whole bundle, packing of individual items, the freshness and taste, all were beyond expectations..
Will definitely be buying from here in the future
15 april 2025
Omdöme utan inbjudan
Worst customer Seevice
Hi
I ordered combo from Oorla by seeing reviews. One of the items got leaked and it’s been 4 days they are not responding
No refund and alt least no sorry..
Think before you order
11 april 2025
Omdöme utan inbjudan
Orlando sweets are worst
I ordered sweets from Oorla, and they arrived late. The packaging was damaged, and the sweets didn’t taste fresh and I think sweets from road is more good than Oorla and it’s waste of money. Customer service was unresponsive when I tried to address the issue. I never suggested to buy it
11 april 2025
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
We’re truly sorry to hear about your experience. This is not the kind of service or quality we aim to deliver at Oorla. We completely understand your frustration regarding the delay, damaged packaging, and the taste not meeting your expectations.
We also regret that you faced issues reaching our customer support your concerns should have been addressed promptly. Please share your order number with us so we can look into this further and make things right.
Your feedback is important and helps us improve. We hope to have the opportunity to serve you better in the future.
Regards,
Team oorla.
Absolutely horrible quality of product
Absolutely horrible quality of product. Ordered pickles which had bad oil smell and also majority was oil than pickle. Wouldn’t recommend ordering from them at all.
6 januari 2025
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
We sincerely apologize for the experience you had with our pickles. This is not the quality we aim to deliver. Please share your order number, and our team will reach out to you at the earliest to resolve this issue.
We truly appreciate your feedback and the opportunity to make things right.
Regards,
Team Oorla.
Great taste; will order again!!
Inspite of flight delays the products that I ordered came fresh. The packaging was so clean. They were tasting very good. Srivilliputtur Milk Halwa got over immediately. Savoring the Ooty varkeies one at a time with Elaichi tea in the cold needed afternoons 😀😍Every one in the family loved it. Thanks Orrla for this concept. Wheni saw no preservatives, I was thanking Oorla for being so responsible.
27 januari 2025
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
We're so happy to hear you enjoyed our treats! Glad the Srivilliputtur Milk Halwa and Ooty Varkey were a hit with your family. Your support and love for our preservative-free promise mean a lot to us.
We're looking forward to serving you again soon!
Best regards,
Team Oorla
I order a few items of almost $95 from…
I order a few items of almost $95 from Oorla and later when delivery was delayed, I contacted Oorla. Thats when they informed me that despite paying delivery charges and higher cost - I have to pay tax of almost $33. This is nearly half the price of the items ordered. I would never recommend this to other customer and I would not buy from Oorla again.
2 januari 2025
Omdöme utan inbjudan
Oorla products oorla nyabhagathe…
Oorla products oorla nyabhagathe kondupoittango very tastful and delicious snacks and delivery and packing was awesome
27 december 2024
Omdöme utan inbjudan
Svar från Oorla
Hi Customer,
Thank you so much for sharing your wonderful feedback! We're so happy to hear that our Oorla products brought back fond memories and that you enjoyed the taste and quality.
It means a lot to us that you loved the snacks, delivery, and packaging. Your support keeps us motivated to continue delivering the best.
Looking forward to serving you again soon! 😊
Best regards,
Team Oorla.
Diwali Sweets & Savories
I had ordered from Oorla for Diwali and they delivered it on time. I opted for the Tamilnadu sweets and savories and I got to say, the quality and the freshness was top notch. Loved all of the items as they were neatly packed and delivered in nice looking tin containers. Highly recommended.
30 oktober 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
Thank you so much for your lovely words! We’re so glad to hear that you enjoyed the Tamil Nadu sweets and savories and that everything arrived fresh and neatly packed. It’s wonderful to know the tin containers added to your experience.
Your kind words and recommendation mean the world to us, they inspire us to keep doing our best. We can’t wait to serve you again and bring more of your favorite treats to you!
Regards,
Team Oorla.
Fraud company
Not only did I not receive my Diwali order, I am still waiting for it. Beware of this company. The good reviews are fake. There's no response toy complaints. I will lodge an FIR against them now.
3 november 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
We deeply apologize for the delay and the frustration you’ve faced. We understand your disappointment, especially during such an important time like Diwali. This is certainly not the experience we intend to provide, and we are committed to addressing your concerns. Could you please share your order number so we can look into the situation immediately?
We value your feedback and would like to resolve this as quickly as possible. Thank you for your patience.
Regards,
Team Oorla.
False Promises
I placed an order with Oorla.com for Diwali gifts, encouraged by their promise of 2-4 day delivery. However, it’s been over two weeks, and I still haven’t received a tracking number or any update. While I understand unexpected delays can happen, the lack of communication and transparency has been disappointing. To make matters worse, they’re now advertising a 30% discount, which feels inconsiderate given that many customers like me are still waiting for previous orders.
I wanted to support an Indian-owned business and was excited to receive unique products for Diwali, but this experience has made me question their reliability. I’m sharing this to caution others to consider customer reviews carefully before placing an order. I hope Oorla takes steps to improve their service because the community would benefit from a trustworthy platform.
9 november 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
Thank you for reaching out and sharing your experience with us. We're truly sorry for the delay in your Diwali order and the lack of updates along the way. Unfortunately, a technical issue on our end disrupted our order tracking system, and we understand how frustrating this must have been, especially during such a special time.
We’re working hard to fix these technical issues to prevent this from happening again. Your support as a customer means a lot to us, and we’re committed to improving to make sure your experience reflects that.
Thank you for your patience, and please don’t hesitate to reach out if there’s anything further we can do.
Warm regards,
Team Oorla.
Waste of Money!!!
I ordered Palakara Petti from Oorla for Diwali 2024 and the sweets tasted horrible. All the sweets were full of sugar and oil.The jelebi was filled with sugar crystals and the smell of oil was still there in the sweets.I am very disspointed with the order and the response from the team is also not satisfying.Never going to order again!!!
1 november 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
We’re truly sorry to hear that your experience with our Diwali sweets did not meet your expectations. Quality is extremely important to us, and we apologize for the issues you faced with the taste and freshness.
We value your feedback and take it seriously, as it helps us improve.
Thank you for giving us the opportunity to learn and grow.
Regards,
Team Oorla.
I ordered the small palakarapetti along…
I ordered the small palakarapetti along with few karam items on 26 th of October and Atlast got the partial order today Nov 5 th. They shipped only the petty and not karam items.
I am trying to get hold off some human being to talk but repeated automated message is coming. No customer service phone .
They messaged me back saying that they will sip it for free with my next order.
Please stay away.
5 november 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
We apologize for the delay and the inconvenience caused with your order. We understand how frustrating it can be to receive only part of your order, and we deeply regret the lack of communication during this time. Our team is working to resolve this matter as quickly as possible, and we assure you that your karam items will be shipped at the earliest, as promised.
We also understand your frustration with the automated responses and lack of direct contact, and we’re actively working to improve our customer service channels to make sure you can easily reach a team member in the future.
Thank you for your patience, and we truly appreciate your understanding as we work to make things right.
Regards,
Team Oorla.
Terrible terrible service and lack of professionalism!
I ordered 2 packages from the US for shipping within Tamilnadu on 23rd October for shipping 2-4 days before Diwali. One order has not shipped still and the Chennai one was delivered today. On the 31st, I sent many messages requesting my orders to be canceled. But no response. There is no customer service phone no. either. Never never order from them...such a scam and zero professionalism!
Today, on No. 5th, they say they can refund one order (which has not been shipped at all yet). They cannot refund the other one as it is with their shipping partner. They say delay is with their shipping partner.
Who is responsible for their shipping partner? How bad is and unprofessional is this company??? It is Nov 5th today, supposed to have reached latest by Oct 29th.
Please ISSUE me a refund for order ORG 22331. Worst worst Indian company I have dealt with from the US. Please don't give Indians a bad name especially when they are doing so well now with their customer service. Plus all of this is for domestic shipping.
5 november 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
We sincerely apologize for the inconvenience caused and fully understand your frustration. As per your request, we have processed the refund for your order (ORG22331). We deeply regret the delay and the lack of communication during this time.
We understand the importance of timely delivery, especially during the festive season, and we are actively working on improving our processes and customer service channels to ensure such issues do not occur again in the future.
Thank you for your patience, and we apologize once again for the inconvenience caused.
Regards,
Team Oorla.
Ordered Oct 15th for diwali
Ordered Oct 15th for diwali, still not shipped.
No response to emails either.
4 november 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
We apologize for the delay in processing your order. We understand your frustration, especially with the Diwali celebration in mind.
Please share your order number, and we will investigate the status immediately. Rest assured, we are committed to resolving this as quickly as possible and providing you with an update on your order.
Thank you for your patience.
Regards,
Team Oorla.
Disappointed with the service and poor…
Disappointed with the service and poor response. There is no number available to contact and tired of reaching in several ways . Order placed for diwali and delivered yesterday Nov 04. Wrong products were delivered. Still awaiting a proper response .
4 november 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
We sincerely apologize for the confusion and the delayed delivery of your order. We understand how disappointing it must be, especially when the wrong products were delivered. We take full responsibility for this error.
Please share your order number, and we will immediately investigate the situation and work to resolve it. Our team is committed to addressing your concerns as quickly as possible. We deeply regret the inconvenience this has caused and appreciate your patience as we rectify the issue.
Regards,
Team Oorla.
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