I ordered a gift box with four traditional sweets for a team event. The package was delivered on time and was securely packed. I also requested a logo and a greeting message on the box, and the supp... Se mer
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Terrible experience. This oorla is nothing but a scam disguised as a business. The sweets and savories I received were nowhere near the quality advertised. On top of that, they are overpric... Se mer
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Horrible experience and fraud company.Almost 2 months products are not delivered and even high custom clearance money paid but no trace of product.Many mails sent to customer care but no resolution an... Se mer
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Authentic taste and fast delivery. We live in US. Craved so much for these snacks. Finally we have Oorla to deliver these to our door steps. Thank you Oorla!!💕
Företagsinformation
Skrivet av företaget
Oorla is where you can find everything and anything authentic. From Sweets and Snacks to Clothing and decors, if it is traditional & authentic, you can find them at Oorla. Oorla sources authentic Sweets & Snacks from traditional regional shops across India and ship them worldwide. What can you find at Oorla? Traditional Tamil Sweets & New Indian Sweets, Tamil Snacks, Homemade Masalas, Idli Podi, Multigrain Health Mix, Palm Jaggery Sweets, Milk Sweets, Healthy Snacks made of millets, Raw Honey, Honey soaked delicacies, Homemade South Indian Pickles (Tamil Nadu Pickle, Andhra Pickle & Telangana Pickle), and many more. Also, don't forget to try our signature product "Palakara Petti", a curation of 10 best Tamil Sweets & Snacks sourced directly from century old regional shops across Tamil Nadu. Buy best Indian Sweets Online sourced directly from origin only at www.oorla.com.
Kontaktuppgifter
Fouvi Technology Private Limited Kovaipudur Main Road BK Pudur, 641042, Coimbatore, Indien
- 8438931791
- care@oorla.com
- oorla.com
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Careless and Unprofessional
The website and advertising were very misleading. They promised to deliver 2-4 days before Diwali. I paid upfront and ordered to make sure it arrives when we go to India for Diwali and can bring it back to Singapore for us. But the parcel never arrived. I must ahve sent atleast 200 messages on their whatapp, instagram, facebook and the website. all i get in reply is a bot generated reply. Finally after 8 days of promised delivery, I get a tracking number and date for delivery. When i asked for a refund, i get an email from a executive saying sorry about it we will give you 20% off on next order. First be answerable for the current order. Spent in 1000s to be cheated by these people
5 november 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
We sincerely apologize for the delay and understand your frustration. Due to some unexpected technical issues, the delivery was delayed, and we deeply regret the inconvenience this has caused. We know how important it was for your order to arrive on time, and we truly appreciate your patience throughout this process.
Please know that we are taking your feedback seriously and are working to improve our communication and delivery processes to prevent such issues in the future. We are committed to resolving your concerns, and we will do everything we can to make this right for you.
Once again, we apologize for the inconvenience and thank you for your understanding.
Regards,
Team Oorla.
Please don't buy any item in this…
Please don't buy any item in this oorla Website..worst customer service ,worst delivery service,no response from their team & 3 items are missing
5 november 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
We sincerely apologize for the issues you've faced with your order. We understand how frustrating this experience must have been, and we deeply regret the missing items and lack of communication from our team. Please share your order number with us so we can investigate the matter further and ensure a resolution as soon as possible.
Your feedback is important, and we are committed to improving our services to provide a better experience in the future.
Thank you for bringing this to our attention.
Regards,
Team Oorla.
Zero support from customer service
Zero support from customer service. There is a huge delay from UPS and the oorla team seem to think as long as the order is given to UPS their job is done. I am very disappointed because I'm sure the items are going to be expired when it arrives. I'm still waiting.
Terrible service.
4 november 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
We truly apologize for the delay and the inconvenience you've faced with your order. We understand how frustrating this must be, especially when it involves perishable items. While we rely on our shipping partners, we take full responsibility for ensuring the order reaches you in a timely manner. Please share your order number so we can look into this issue and provide you with an update on the status.
Your feedback is valuable, and we are committed to improving our processes.
Thank you for your patience.
Regards,
Team Oorla.
Big-time wasted our money
Big-time wasted our money. It is more than a fortnight now since we ordered. We didn't get the products. No reply to emails despite reminders. Pathetic company and service. Please don't get scammed by this company. Just delivering few customers to get good reviews and leave others hanging.
4 november 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your order. We understand your disappointment, and this is not the experience we aim to provide. Our team has been experiencing unexpected delays, but we are actively working to address these issues. Please share your order number so we can investigate the matter further and resolve this for you as soon as possible.
Your feedback is important, and we are committed to improving our service. Thank you for your patience.
Regards,
Team Oorla.
Cheaters
Cheaters! Never order...
Ordered on 25th October, they committed to deliver before Diwali, the shipment seems to be done on 27th Oct, the UPS tracking says its still in airport from 27th Oct, Given its perishable items, not sure the condition of it. No response to emails. Poorest service, no option to cancel the order, nor any contact number to reach them.
3 november 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
We sincerely apologize for the delay in your order and the frustration this has caused. Due to unforeseen transit issues, there has been a significant delay in delivery, and we understand how important it is for your order to arrive on time, especially with perishable items. We truly regret the lack of communication and are working hard to resolve this.
Could you please share your order number so we can assist you further and take the necessary steps to address the situation? We are committed to improving our service and hope to resolve this promptly.
Regards,
Team Oorla.
Order delayed, waiting for support
I ordered sweets and snacks for Diwali, still the package did not reach, I find the status of the package that it got stuck in the airport for 3 days, I send email ro care at oorla.com but no response yet.
below are package details:
order number: ORG20577
ups tracking # : 1ZA24H700401591743/trackdetails
1 november 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
We apologize for the delay in your order. Due to some flight issues, your package was stuck at the airport for a few days. However, as per the tracking details, your order was delivered on November 4th.
We hope that you’ve received your order in good condition. If there are any issues or concerns, please feel free to reach out to us, and we’ll assist you promptly.
Regards,
Team Oorla.
Cheaters. Please do not order
Ordered with them 10 days ago. There is no sign of order being delivered. Sent email to the customer care multiple times and got a single response saying they are celebrating Diwali and will respond after Nov 5th. Never seen such a stupid response from a customer care team. There is no cancellation process in the website and I think the money is gone.
1 november 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
We apologize for the delay and the inconvenience you’ve faced. Due to the Diwali festivities, there was a temporary delay in our responses, but we assure you that we are addressing all pending orders.
We understand your frustration and would be happy to assist you with your order. Kindly share your order number, and we’ll prioritize resolving the issue as quickly as possible.
Regards,
Team Oorla.
I ordered 2 Karnataka style peti and…
I ordered 2 Karnataka style peti and shipping option opted for 1-3 days before deepavali. I thought these guys were professional by looking at their facebook & insta adds. I received tracking no. but tracking no. says booking details not available. You should stop posting such kind of adds if you cannot keep up the promised delivery. With so much of love I had ordered for my family. Now no body is there to respond back from your team and expected date of response is only on November 5th.
31 oktober 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
We sincerely apologize for the inconvenience and disappointment caused by the delay in your order delivery. We understand the love and thought behind your gift and deeply regret that we have fallen short of your expectations.
Regarding the tracking number issue, we will investigate this immediately and provide you with an update at the earliest. To help us resolve this quickly, could you please share your order number with us? This will allow us to track your order more efficiently.
We are also reviewing our customer service channels to improve response times and ensure better communication during busy seasons.
Thank you for bringing this to our attention, and we appreciate your patience and understanding. We are committed to making this right for you.
Regards,
Team Oorla.
Fraud company. I have ordered for palakarapetti contains 7tins. You need to make payment in advance. No cash on delivery. But I have received only 5tins. When contacted no response. They are cheaters
I have ordered for 7tins palakara Petti and made the payment of Rs 1529 .10 after 10% discount. This amount is for 7 tins but I have received only 5 tins. When tried to call them. No response. Sent many WhatsApp messages but no use. Sent message in Instagram still no response. Sent mail to their Customer care but no response. They are the cheaters. They are using this festive seasons to chat the customers. Snacks also not good quantity also very less. Shame on this company. Cheating customers in the name of Festival palakaram. No response no business ethics. Everybody should stop buying from this fraudulent. You cannot make reviews in their site also.
28 oktober 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
We sincerely apologize for the inconvenience caused and for falling short of your expectations. We deeply regret the experience you’ve had and appreciate you bringing this to our attention.
To address this issue promptly, could you please share your order number with us? Once we have the details, we will either resend the missing items or initiate a refund, based on your preference. Our team will contact you shortly to ensure this is resolved at the earliest.
We are also reviewing our communication channels to ensure a better experience for our customers in the future.
Thank you for your patience and understanding, and we will do our best to make things right.
Regards,
Team Oorla.
Not worth the price for US customers
not worth the price for US customers. Extremely less quantity, average quality and much delayed delivery. Would not recommend. 100 to 150 rs snack packs they are selling for 800 rs to US customers.
30 oktober 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Oorla, we strive to provide authentic Indian snacks with premium quality, careful packaging, and ensuring international delivery standards. The pricing reflects not just the product but also the logistical and operational efforts required to deliver fresh items overseas.
Your feedback is valuable to us.
We hope to have the opportunity to serve you better in the future.
Regards,
Team Oorla.
Svar från Oorla
Dear Customer,
Thank you for your positive feedback! We're happy to hear you had a great experience.
Regards,
Team Oorla.
Pathetic customer service no response…
Pathetic customer service no response on email neither on whatsApp there is no contact number to speak to someone I order pre booking diwali slot the order was suppose to be delivered 4 days prior diwali only one day left and no response from them about the package and no tracking details I received whithin india they are unable to deliver the order properly why? And not even courtesy to answer back order no: - ORI57505
29 oktober 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
We sincerely apologize for the inconvenience caused and for not meeting your expectations regarding our customer service and delivery timelines. Your feedback is important to us, and we deeply regret the experience you’ve had.
We understand the importance of timely delivery, especially for Diwali, and are committed to ensuring your order reaches you as soon as possible. Our team is reviewing internal processes to prevent such issues in the future.
Once again, we apologize for the delay and lack of communication. Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify the situation.
Regards,
Team Oorla.
Poor Customer Service and Unreliable Delivery Experience
Order number*: ORG20196
• Worst customer service – No response regarding delayed items even after multiple follow-ups. Despite chasing them, no one reached out to provide an update.
• Lack of transparency – Initially, the status showed “tried to deliver but delivery failed” for four consecutive days with no explanation. When we tried contacting them, emails went unanswered, and WhatsApp responses were delayed. After four days, they informed us that additional shipping/duty charges applied, despite the initial promise of free shipping for orders above $100.
• Unexpected additional charges – We wanted the items delivered to our loved ones, so we reluctantly paid the extra $18. However, the delivery was delayed by another day even after payment.
• Incomplete delivery – When the package finally arrived, three items were missing (pickle, palkova, and chips), even though these were listed as part of the order. The products were already overpriced under the claim of “high quality.”
Recommendation:
Please don’t trust them. You can find better quality products at a cheaper price in the local market. This experience was disappointing, and I don’t plan to order from them again.
Customer care matters. When such issues arise, they should proactively inform the customer and work to resolve the problem. Unfortunately, they failed to do so, which added unnecessary frustration.
What’s the point of delivering if food items arrive spoiled or incomplete? 👎👎👎
22 oktober 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
We sincerely apologize for the inconvenience caused by the missing items in your recent order. We deeply regret falling short of your expectations and appreciate you bringing this to our attention.
To resolve this issue, we will be refunding the value of the missing items directly to your original payment method. Please allow 5-7 business days for the refund to reflect in your account.
We value your trust and hope to have the opportunity to provide a much better experience in the future. Thank you for sharing your honest feedback; it will help us improve.
Regards,
Team Oorla.
This is the first time we ordered and…
This is the first time we ordered Tamilnadu palahara petti and had a great experience. In just 4-5 days we got our order from India to Brisbane . The snacks were of high quality and we relished taste in every bite. We would definitely recommend for anyone abroad missing native snacks to order from Oorla. We will keep ordering more and more in future.
15 oktober 2024
Omdöme utan inbjudan
Review from your Happy Customer✨
The snacks and the sweets are equally good. It was fresh and well sealed and packed. I had ordered for Ribbon Seeval, Manapparai Murukku, Kayalpattinum Mixture and Muscoth Halwa. I would definitely recommend Oorla.
Also i found their customer service pretty good. They take feedbacks and suggestions from the customer quite well and they personally get in touch with you and address everything. This is quite rare nowadays.
Keep up the work. Will place more orders soon😊
9 oktober 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
Thank you so much for your kind words and for sharing your experience with us. We’re delighted to hear that you enjoyed the snacks and sweets, and that our packaging and customer service met your expectations.
We truly value your feedback, and we always strive to improve. It’s great to know that our efforts to personally connect with our customers make a positive difference.
Looking forward to serving you again soon!
Best regards,
Team Oorla
Enjoyed my first order of the Naadan…
Enjoyed my first order of the Naadan Palahaara Petti, delivered right in time for Onam! Nostalgic tastes delivered in a fun boxes. Fresh tasting which is a novelty here in the USA. Looking forward to ordering more!
25 september 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
Thanks so much for your awesome feedback! We’re really happy to hear you enjoyed your Naadan Palahara Petti, especially during Onam.
It’s great that the nostalgic flavours brought back good memories for you!
We're looking forward to serving you again soon.
Best regards,
Team Oorla.
Delicious Naadan Palahara Petti from…
ordered the Naadan Palahara Petti from Oorla, and it was amazing! Fresh, authentic, and delicious. I’ll definitely order again!
24 september 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
Thanks for your awesome review! We’re so happy to hear that you loved the Naadan Palahara Petti.
Fresh and authentic flavors are what we strive for, and it’s great to know we hit the mark!
We're looking forward to serving you again soon.
Best regards,
Team Oorla.
Consistent Quality…
We've been repeatedly ordering for more than a year now. Product quality & quantity is always consistent, support staff always ready to help with any questions/special requests. I'm so glad I found Oorla and can enjoy quality treats that tastes as good as my late grandma's.
22 september 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
Thank you so much for your kind words and for sticking with us for over a year! We're really happy to hear that you love the quality and that our treats remind you of your grandma's cooking. That truly means a lot.
If you ever need anything or have special requests, we're always here to help. Looking forward to serving you more of your favourite treats!
Best regards,
Team Oorla
Though the items were delivered late
Though the items were delivered late, the taste was awesome. Thank you :)
14 september 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
Thank you for your kind words and for sharing your experience with us! We sincerely apologize for the delivery delay, but we are so happy to hear that you enjoyed the taste of our items.
Your understanding means a lot to us, and we appreciate your support. We’re constantly working to improve our service and look forward to delivering an even smoother experience next time.
If you have any queries, feel free to reach out.
Best regards,
Team Oorla.
I ordered first time in Oorla from…
I ordered first time in Oorla from Bangalore.Today I received my items. Its very delicious and taste also awesome, Especially my kids loved 😍 a lot. Thank you for your delicious 😋 items. Thank you Oorla team.
18 september 2024
Omdöme utan inbjudan
Svar från Oorla
Dear Customer,
Thank you so much for trying Oorla! We're so happy to hear that you and your kids enjoyed the items. Knowing that our snacks brought smiles to your family really makes our day!
We truly appreciate your support and look forward to sending you more delicious treats!
If you have any doubts, please don't hesitate to reach out. We'll be here for you.
Best regards,
Team Oorla
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