Ontrack by KLDiscovery Omdömen 

L'assistenza telefonica è ottima ma secondo me ci fermiamo li.
Hdd da 500 Gb partizionato in due parti uguali, sistema operativo Mac10.11.6 ed altro computer con sistema Mac 10.12.6, garantito recupero dati al 99% con pagamento anticipato ma purtroppo dei 500 gb totali della capienza del disco originale, circa 168 sono inutilizzabili perché illeggibili oppure impossibili da aprire o codificare.Il primo hd di recupero non è stato possibile aprirlo in nessun modo nonostante tre computer diversi a disposizione, hanno fatto una ulteriore copia e pure quella ha avuto gli stessi problemi. Mi sono recato di persona presso la sede e mi hanno risposto che non è possibile testare l'hd in sede e quindi, a buon intenditor, provalo a casa e se non funziona è colpa tua perché chissà cosa hai combinato quando sei arrivato a casa. Così non va bene, non esiste contraddittorio in loco, paghi e basta, poi se non funziona è colpa tua, nonostante dichiarino che i loro tecnici non hanno rilevato nessun problema. Io uso Mac da più di venti anni, il mio collega svizzero,ing. informatico accreditato pure al Cern, non ne è venuto a capo di nulla. Mi sembra un pochino troppo facile, semplicistico e furbesco il sistema di lavoro che utilizzano.

The data recovery took 3 months to complete and the only information it downloaded were the files and info they KNEW I already had along with operating system info etc. which I specifically said I did not need (I asked for documents, images and downloads from a given time period.) When I complained I was told I could have the info I requested but had to pay even more money. Complete con.

Ik heb alle data weer terug. Heel fijn.
Ik vond het wel erg kostbaar.

I needed to recover a little bit less than 1tb of data from a dropped HDD. Most of them are photos, with a few PDFs and TXT files here and there.

I sent the HDD to Ontrack, as it was the company recommended by the disks manufacturer. I already knew that I would spend several hundred euros and had no problem doing so because the files I wanted to retrieve were important to me.

I paid the 250 euro fee to have a diagnostic, which is absolutely fine. Communication was good, but the turnaround time stated on the website is bogus, so be prepared to wait a long time.

Almost 1.5 months later (instead of the 5-7 days they mention) I received a detailed diagnostic that stated that almost all of my files could be recovered. Over 250 thousands files were green, aka "good", "100% retrieved", with "NO STRUCTURAL or READ errors". 1500 other files were deemed "yellow" or "red", so either completely corrupted or partially retrieved, so might not open.

The report lead me to believe that most of my files had been saved. I was over the moon with happiness! I gladly accepted the invoice and paid over 800 euros.

I received the disk two days later, and got a nasty shock: 99% of the green/ok/good files are actually corrupted. You've read that right. The files with "no read error" or "structural errors" cannot open.

Basically, and this is absolutely crazy, there is ZERO difference between the "partially retrieved" files that I was warned might not open, and the"good" files that were supposed to be 100% retrieved. The "good" files cannot be opened, and if they can, which is the vast minority of them, it is missing half of its data (for example, photos are half black, or the text turned into gibberish) making it completely useless.

The report I paid 250 euros for was therefore not only useless, it was false, which is criminal for a company that claims they are the best in their field. The green files do have "structural" and "read" errors, contrary to what was told in the report. If I had known, I wouldn't have paid several hundred euros. Why would I pay over 1000 euros to receive useless files? What a joke.

What I paid for is basically a drive full of unusable files. What is the point of the $250 diagnostic then? Isn't it to let you know which files will work so you can actually decide if paying several hundred to get them is worth it?

So I send an email to the agent I've been talking with, and crickets... They no longer answer. Funny, they were very responsive when I hadn't payed yet, calling me on the phone, responding to my emails almost immediately. And now, they are nowhere to be found. You have 1 month to ask for help after the disk has been sent and they make sure to not answer so that time runs out on you. Despicable practice.

I've been completely misled by Ontrack because no one in their right mind would pay that much to receive corrupted files. I'm flabbergasted. I could have gone to any local repair shop and got the same result for for not even 1/5 of the cost.

j'ai beaucoup apprécié la prise en charge et le suivi de mon dossier, accompagnée pour toutes mes questions n'étant pas au top sur ce niveau. Technicien très professionnel
Livraison très sécurisée
Merci pour tout

Jeder Anruf wird nach wenigen Freizeichen angenommen und kompetent behandelt. Die Auftragserteilung ist transparent und übersichtlich. Die Betreuung bei der Bearbeitung des Auftrags ist freundlich, problemorientiert und hochprofessionell. Das Preis-Leistungverhältnis stimmt.

Perfekte Leistung und Kommunikation. Alle Daten konnten wiederhergestellt werden. Mein Ansprechpartner #1 wenn Daten verloren gingen.

Thanks to Ontrack I got my data back, including priceless photos of our wedding, honeymoon, late dog...worth every penny. Thank you.

Nadat ik de schrik van mijn leven kreeg omdat mijn externe harde schijf, met al mijn foto's van de afgelopen 20 jaar, niet meer herkend werd door mijn pc, kwamen we in contact met Ontrack. Ik heb mijn harde schijf opgestuurd en werd bij elke stap goed op de hoogte gehouden, zowel via hun online volgsysteem, als ook door de contactpersoon die belde of mailde. Hoewel ze geen garanties kunnen geven, heb ik toch al mijn documenten weer terug. Vooral de heldere communicatie over het proces en alle stappen heb ik erg kunnen waarderen.

Very poor service. All data recovery companies I approached before Ontrack offered a no success no fee option.
Ontrack then sent me a mega quotation of £1,392.00 with the premium service almost double; way over the quotations I had previously received. I was then advised to take pay a diagnosis charge, despite already having two previous opinions. So effectively, if they couldn't do anything with my drive, I would be burning my money and paying for nothing.
They then want to charge you £18 to have your drive delivered back to you!!!! Shocking. Would not advise to anyone, nor would I advise their partners Western Digital who directed me towards this company.

Absolut professionell, vorherige Datenrettung erfolglos. Ontrack stellte Daten innerhalb weniger Tage her. Gute Erreichbarkeit. Schneller Versand. Absolute Empfehlung. Es handelte sich um Firmendaten. 5 Sterne 🌟

Sehr guter Service und freundliche Kommunikation. Daten wurden auch wieder hergestellt und mir per Festplatte zur Verfügung gestellt. Einzig der Preis ist dann doch schon sehr hoch, habe aber jetzt keine Vergleiche mit anderen Anbieter. Man bekommt aber einen KV, dann muss man halt selbst entscheiden, ob einem die Daten es wert sind. Alles in allem sehr zu empfehlen.

Sehr kompetente Hilfe auch bei (vermeintlich) aussichtslosen Datenrettungen. Schnelle Reaktion bzgl. Abholung und 1. Bewertung.
Erstaunlich ist auch die Beschaffung von sehr alten Ersatz-Festplatten (wenn erforderlich).

I contacted Ontrack in regard to a Helium-filled 8TB HGST hard drive which had failed. Though they examined the drive and were not able to assist me with this type of hard drive and issue, they provided a professional and courteous service. I was impressed and feel confident to recommend them to anyone who needs data recovery assistance.

Festplatten war von Tisch untengefallen, konnte man nicht mehr lesen.
Alle daten zurückgerettet, 100% zufrieden.

Really happy with friendly and professional service from initial contact to final resolution of problem, I’d recommend Ontrack to anyone I know with similar problem that I had with cherished family photos that were recovered from an old drive I’d thought were lost forever.

Thanks to to Ontrack team

Ontrack recovered my digitized family home videos from a corrupted external hard drive. They were professional and communicated well.

Most obvious effect of Ontrack service was the recovery of recent lost data which I was not able to back up in time. After a simple power outage, and a local computer specialist couldn't help, I was directed to a different company to help recover my files. I was informed that the HD crash was too severe to recovery anything. Even after they had tripled the original estimated cost and I agreed, to my benefit I requested the HD sent back in lieu of being destroyed. After a few months of frustration, I sent my HD to Ontrack by recommendation of a friend, and they were great with communication, services, and delivery of recovered information.

I am grateful that all my files were recovered after a complete failure of the drive. Service was speedy.