Onthemoov Omdömen 

264
TrustScore 4.5 av 5

4,4

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

In a buyers market I was clear: I wanted to find a great conveyancer and be contract ready for sale prior to going to market. A choice of conveyancing transaction speed and protected fees if the... Se mer

Betygsatt 5 av 5 stjärnor

Selling a house is sometimes a once in a lifetime thing, when the time comes it’s difficult to know where to turn to ding a solicitor to perform the sale. We found onthemoov through Google search and... Se mer

Betygsatt 5 av 5 stjärnor

Chloe was a breath of fresh air. Spoke to what felt like a million solicitors when we first started this journey and at one point I was close to giving up! We eventually spoke to Chloe who was so... Se mer

Betygsatt 5 av 5 stjärnor

Rated 5 out of 5 stars The solicitor you sourced Kept me informed all the way through the process, was always available for any questions.Polite and efficient service, the person who dealt with my sa... Se mer

Företagsinformation

  1. Överlåtelsetjänster

Skrivet av företaget

At onthemoov, we streamline every aspect of property transactions, from buying and selling to remortgaging and transfers of equity. We offer tailored packages to suit your needs, working exclusively with carefully selected solicitors and conveyancers, all regulated by the Council for Licensed Conveyancers (CLC) or the Solicitors Regulation Authority (SRA). By choosing us, you benefit from competitive rates and trusted partners. Importantly, we do not earn any commission or referral fees from our partners, ensuring we only work with those we know and trust to deliver excellent service. We stand by our claim of offering the best protection in the market. With onthemoov, you can move forward with confidence, no matter the nature of your property or legal needs. GET A QUOTE TODAY


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

264 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 16 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(264)

38 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

House purchase

Ivory Jimmy was brilliant guiding me through my house purchase every step of the way

1 november 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic service

After needing a last minute Conveyancer, I contacted onthemoov and was assisted by a fantastic sales executive called Chloe, who gave me a reasonable quote within minutes. As a first time buyer she explained the process clearly and was quick to respond to emails, and would answer any questions on the phone immediately. This gave great peace of mind. Will definitely be recommending the company as a result.

21 oktober 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very helpful service

The team at OnTheMove were very friendly and helpful. I rejected their first suggestion of a local conveyancer after reading reviews; however changing was very easy, they recommended an excellent firm in London, Hutchins & Co, who gave a very good service. OnTheMove explained the process very clearly and were very easy to get hold of.

18 juli 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic service.

The entire team was professional and understanding, showed great empathy when dealing with us/ me, i'm disabled- it made the whole moving process as painless as possible.

Thank you.

22 juli 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent

Excellent, fast and efficient service. An amazing was solicitor appointed within no time and they got straight to work on the properties we were purchasing.

30 september 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service. Prompt response from allocated solicitor Ivory Jimmy.
Conveyancing commenced 12th Sept completed 30th Sept.
Highly recommend using Onthemoov as a search engine.

12 september 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent

Definitely recommend On the move to anyone buying a house. They were always on the end of the phone helping us every step of the way. So quick with responding to emails and also very helpful, as buying a house can be confusing and daunting!
Thank you on the move!

20 september 2022
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Good issue resolution

Had a few issues with the conveyancer to begin with and after flagging these the On the Moov team picked this up and helped to progress my purchase. The team are also very friendly and easy to talk to.

30 juli 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Instructed Via Chloe at 10am by 11am…

Instructed Via Chloe at 10am by 11am Saffron (from onboarding) had contacted my estate agent, my documents have been sent to me to fill out and my solicitor has been assigned, off to a great start everyone’s been very friendly and the solicitor has reached out for ID checks already, hoping it’s all positive signs to come!

5 september 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Daunting where to look for…

Daunting where to look for conveyancers, I had no idea where to start, the agents firm was extortionate and we were trying to budget, came across on the move from a Google search and ran a quote and it was £400 cheaper than the agents! Great cost and backed up with a great service by their recommended lawyer! When we come to buy we will be back again for sure.

3 september 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Fee you pay is not fixed! Don't get fooled by search fee guarantee. File opening fee is the hidden workaround to referral fees. Cowboys running the company. Read till end!

The fees is not fixed contrary to what they claim. They refer you to poor and incompetent solicitors that add unnecessary third party fees that you can be charged in addition to their "fixed fee". They are not solicitors or conveyancers (contrary to what they claim on the quote sheet). So the fact that their fee is fixed is misleading. The requirement for third party costs (e.g. indemnity policy) can vary from solicitor to solicitor. While most of them don't require you to take such policies, there are other poor solicitors that will simply insist you it out of ignorance of law costing unnecessary additional expenses. In my case, I had paid Onthemove company to do my conveyancing and they had promised that my fees is fixed and I don't need to pay anything else in addition to this. My case involved gifted money from my parents. Onthemove company were told well in advance.

However, on being referred to their very incompetent and poor solicitors (Ackroyd legal), I was asked to take Insolvency Indemnity Policy to protect the lender in case my parents get insolvent!! This was not in the quote. This indemnity policy cost was £385 and the solicitors also insisted they would charge £50 legal fees in addition to quoted fee. The irony was that only the most incompetent solicitors they referred me to were insisting on taking this policy! Having checked with 8-9 other conveyancers and solicitors, they unanimously confirmed to me that this policy was wholly unnecessary and the Law automatically protects the lender. When I went to Onthemove company, they refused to own responsibility for their solicitors and told me that they are just brokers and cannot do anything and have no influence. This was contrary to what they had stated on the top right of their quote sheet where they claimed themselves to be solicitors/ conveyancers. Hence, they misrepresented themselves as solicitors when they are just incompetent cowboys.

The above means that I was significantly disadvantaged by going through them as they didn't quote about this policy in their quote and made me believe that they were solicitors. I was shocked when I was referred to another company who had contradictory terms to the ones I agreed with them. Later their solicitors asked to take another indemnity that the seller told me was not needed. While they ae claim that they only choose firms with good reviews, the firm they referred me to had a trust pilot rating of 3.8 and was indeed very poor with no communication and response to emails and phone calls.

Anyhow, because of this I had to go through extreme stress as they simply said that they were brokers or referrers and they had no control on what the solicitors firm is charging even when it was clear that this insurance policy was not necessary and no other conveyancer was asking for it.

Another thing I was not happy about was that they lied to me that the searches were requested as expedited when they were not! I came to know only later on in the process. Don't get fooled by their search fee guarantee! It's only valid for 6 months. So, if you purchase not go ahead then you do need to find some new property within 6 months from original date which requires a miracle and not possible for majority of people.

Finally, you will notice that they will charge you a file opening fee in addition to the search fees. This is their profit (hidden workaround to referral fees). If you go directly to the solicitors, they won't be charging you this fees. So, if your purchase doesn't go ahead, then you will lose only search fee but with them you will lose lot more.

So, don't get fooled by lower fees as it's not really low until the actual solicitors who you are being referred to and which they don't tell you in advance have seen your case. Also, if solicitors are good, they are going to charge you a higher amount in return for good service. You need to know in advance what is their rating before you go with them instead of opposite. Buying property is one of life's biggest investment and don't undermine it by choosing low cost solicitors. You get what you pay for!

Updated 02/09: My conveyancing completed in less than 6 weeks because I paid double the legal fees to their solicitors to buy extra time, got mortgage approved within 10 days and good seller's solicitors. Onthemove don't deserve any credit for this. Also, their communication was not always professional. In one email, the owner started SHOUTING by replying back in capitals in frustration when I challenged him I will take him to court! It costed me lot more than their quote contrary to what they claim which is misleading. Costs are not always financial and I had to endure extreme stress and costed several hours to pay "no more"! Finally, the firm they referred me to were using paralegals for conveyancing.

1 september 2022
Omdöme utan inbjudan
Logotyp för Onthemoov

Svar från Onthemoov

Dear Sachin,

First of all, thank you for using our business and providing us with feedback. We are pleased we found you a solicitor who won the contract race against another buyer and their solicitor and got through to exchange in 6 weeks.

We would like to point out the fact your legal fee has remained at the initial quoted amount and your final statement reflects exactly what we have quoted. For this reason, we asked you to edit (not remove) your review to reflect your true experience, as this can be misinterpreted by our other customers.

We are fortunate enough to help thousands of people find solicitors to help them move home. If what you say is true about the disadvantages and being charged more than our original quotes I suspect we would have a lot fewer happy customers than we do.

It is a shame your feedback is so negative considering we fulfilled everything we said we would and you have mentioned how friendly our team are.

In response to your review:

- You have won the contract race and beat the other Solicitor to exchange (Exchanged contracts in 6 weeks)
-Your legal fee has remained completely fixed (You have not been charged a penny more than what we quoted to start)
- Your allocated branch is rated 4.2/5
-Searches were ordered on the day you instructed us on a priority basis
-Our fees are highly competitive and our protection is the best you'll find in the market.

We wish you and your family all the best in your new home and we are so pleased we won you the contract race.

Warm wishes,

onthemoov Support Team

Betygsatt 5 av 5 stjärnor

Thank you so much to on the move

Thank you so much to on the move , fantastic communication, explained everything to us, Chloe dealt with all 3 of our quotes, selling 2 x properties and buying 1 x property , made everything easy , no stress and very happy 😃 highly recommended, great quotes 😁😁 thanks again

1 september 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

5* for Chloe

Spoke to Chloe at onthemove to get some advice and a quote for my purchase transaction- she was very thorough and explained the quote well. She was genuinely a lovely person to deal with. Will definitely be recommending!

26 augusti 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Onthemove is amazing and will go the…

Onthemove is amazing and will go the extra milestone to find you an amazing solicitor for buying your property. I bought my first property from auction and had only 28 days to do the completion and olli the Manager at onthemove recommended Mehmet who was great and completed my transaction smoothly on time. The quotation they give is the exact amount you pay at the end, so no hidden fees ( like most solicitors farms add at the end)
I already recommended onthemove to my friends and family.
Now Chloe who is the new business manager is also amazing and will go out of her way to give advice or recommendation.
Thank you chloe

Nina Farrah

24 augusti 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing service

I used on the move recently to purchase my first home and I cannot fault Chloe Townsend for her communication and the quality of service provided. On the move replied to any queries I had within a short time frame and helped the process run smoothly, all whilst keeping a low price. I would recommend on the move to anyone looking to purchase a home.

11 augusti 2022
Omdöme utan inbjudan

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