Think this company is a scam.. PROCEED WITH CAUTION - No Goods, No Refund - Rude Staff Ordered and paid on 10 May 2026. After delays, I was informed the frame had broken during glazing and could not... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A fast turn around time from collection to delivery, for single vision sunglasses, and a fair, competitive price. They had some sort of IT problem which meant a small delay acknowledging my frames.... Se mer
Avoid this business. Not worth the hassle and the aggressive and insulting email responses from the owner when you point out an issue and ask for support is shocking.
I was more than pleased with the lenses you put in my glasses an excellent job! The whole process of sending them off and being returned was very quick and easy I wasn’t without my glasses for too lon... Se mer
Företagsinformation
Skrivet av företaget
All prices include the frame, single vision lenses, coatings, a stylish hard case and a microfibre cloth. 30 day Refunds - 100% money back guarantee. 12 months frame and lens warranty. Free postage on orders over £64.95. Savings of up to 80% rrp on the high St. All of our frames are C.E marked. Any information we process, including your personal or payment details, are received and encrypted using a 256 bit secure server. This is the highest level of security protection available. 100% safe and secure payment process using Sage pay or Pay Pal. We do not sell, share, or pass on any of our customers personal details to any third parties.
Kontaktuppgifter
Business First, BB1 2QY, Blackburn, Storbritannien
- 0800 690 6220
- sales@onlineopticiansuk.com
- onlineopticiansuk.com
3,5
Medel
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 24 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good price and choice,good…
Good price and choice,good communication and delivery on time
9 februari 2026
Svar från Online Opticians UK
Thank you for your kind review. We’re pleased you’re happy with your order & that you appreciate the quality, choice and delivery we provided. We appreciate your patience & look forward to helping you again in the future, kind regards, OOUK
Really nice quality glasses
Really nice quality glasses that arrived on time (once I was able to clarify what that time was)
The only criticism - make it clear what lenses have a longer lead time, I went for a blue light filter only (no prescription), which attracted rhe longer lead time, but the wording implied that was only for actual prescriptions.
I didnt mind waiting and I am happy with the glasses and how they look.
27 januari 2026
Svar från Online Opticians UK
Thank you for your kind review Lee. We’re pleased you’re happy with your order & that you appreciate the quality of the glasses. We appreciate your patience & look forward to helping you again in the future, kind regards, OOUK
Very pleased with Online Opticians UK
I am very happy with the quality and price of the glasses I bought and pleased with the service I received. Although the order took slightly longer to fulfil than I anticipated, I would recommend Online Opticians UK to anyone and will be happy to use them again in the future. Many thanks to you all.
3 februari 2026
Svar från Online Opticians UK
Thank you for your kind review Bill. We’re pleased you’re happy with your order & that you appreciate the quality and price. We appreciate your patience & look forward to helping you again in the future, kind regards, OOUK
Great service!
Their website contains clear and easy to follow information for choosing and ordering glasses. The choice is varied and the prices are reasonable. They are the only supplier I have found that offers special lenses/lens coatings for drivers and I have found those excellent in use. Their despatch and delivery service is efficient and they were happy to deliver to our address in France.
4 februari 2026
Svar från Online Opticians UK
Thank you for your kind review Nicky. We’re pleased you’re happy with our varied lens & frame options and that you appreciate the quality, and price of your Essilor drive lenses. We look forward to helping you again in the future, kind regards, OOUK
Very good prices, better tracking needed
Very good prices, so thought I would give them a try. The order process is simple, and I had a quick confirmation email, but there is no way to track progress online, so after 10 days I chased via email. The delivered product is fine and a sturdy case.
4 februari 2026
Svar från Online Opticians UK
Thank you for your review. An order such as yours of rimless glasses, take a little longer to make but were delivered within typical timescales but we’re pleased you’re happy with the quality and price of your glasses. We look forward to helping you again in the future, kind regards, OOUK
Im happy with my glasses :)
It took over a month to get my order but considering the price and quality id use them again.
4 februari 2026
Svar från Online Opticians UK
Thank you for your review Wayne. We apologise for the extended delivery as their was a mishap when making the lenses and they had to be started again which occasionally happens but we’re pleased you’re happy with the quality and price of your glasses! We look forward to helping you again in the future, kind regards, OOUK
Good prices and easy to order
4 februari 2026
Svar från Online Opticians UK
Thank you for your review Tom. We’re pleased you’re happy with our easy to use ordering systems and low prices! We look forward to helping you again in the future, kind regards, OOUK
The fast and easy way to buy quality glasses at an affordable price
I bought a pair of prescription sunglasses fron Online Prescription UK.
Very simple process to complete the order form.
Sunglasses arrived on time. Very pleased. Will definately use this company again
4 februari 2026
Svar från Online Opticians UK
Thank you for your review Alun. We’re pleased you’re happy with your sunglasses & our easy to use ordering options. We look forward to helping you again in the future, kind regards, OOUK
Great choice of frames and unbeatable…
Great choice of frames and unbeatable service all promises met
30 januari 2026
Omdöme utan inbjudan
Svar från Online Opticians UK
Thank you for your review Mr Fletcher. We’re pleased you’re happy with our service and choice of frames. We look forward to helping you again in the future, kind regards, OOUK
Straightforward, quick and good quality
I was delighted with the service. A straighforward portal to navigate and good quality work done quickly. I have mow used the company to re-glaze three pairs of glasses and have no hesitation recommending them.
5 februari 2026
Omdöme utan inbjudan
Svar från Online Opticians UK
Thank you for your review Mr Kenny. We’re pleased you’re happy with our easy to use website, quality service and quick reglazing of your frames. We look forward to helping you again in the future, kind regards, OOUK
Glasses never arrived, no communication
Glasses never arrived, seller singulaly unhelpful, ignoring emails etc. Had to initiate a dispute through PayPal and got my £300 back after months of waiting. Do NOT trust this seller.
UPDATE: its a pity that the owner of the site puts less effort into replying to emails and refund requests then he does stroppy replies to honest reviews on here. The games up pal. We've all posted our experiences because your business is so poor. They're also know a as THOMASEYEWEAR.CO.UK, so beware.
4 februari 2026
Omdöme utan inbjudan
Svar från Online Opticians UK
Anybody reading this - this individual has left 25 x 1 star reviews with his other profile below, Brian Pickavance, keep that in mind.
Its disgusting that Trustpilot allows such people to continually troll businesses with half-truths & inaccurate version of events.
prescription spectacles
value for money, eficient and easy to order, well packaged. My goto place for prescription spectacles, in future.
29 januari 2026
Svar från Online Opticians UK
Thank you for your review Mr Lund-Larsen. We’re pleased you’re happy with our efficient service and value for money spectacles. We look forward to helping you again in the future, kind regards, OOUK
Excellent service and communication
Excellent service and communication. Love the glasses.
27 januari 2026
Svar från Online Opticians UK
Thank you for your review Mr Benton. We’re pleased you’re happy with our service and responses. We look forward to helping you again in the future, kind regards, OOUK
A little slower delivery time than…
A little slower delivery time than expected but good comunication, quality glasses and prices. Thank you
26 januari 2026
Svar från Online Opticians UK
Thank you for your review. The delay on the order was due to the prescription error made when the glasses were ordered but we're pleased you’re happy with our service, responses & the quality glasses. We look forward to helping you again in the future, kind regards, OOUK
Avoid using this company
Initially i was happy when I received the glasses. However I had an issue with them and have been trying to contact the company for a month now. I have been ringing them, all you can do is leave a message and sending a lot emails but nobody gets back to you. Please avoid this company, this is the worst customer service I have ever had
30 januari 2026
Omdöme utan inbjudan
no reply to emails or phone calls and…
no reply to emails or phone calls and no glasses! awful company who still have my money months later! should have read the other reviews.
12 juni 2025
Omdöme utan inbjudan
Svar från Online Opticians UK
Hi Liz, We have checked our records and there is an order from a customer with your name from last year, January 2025 which hasn't been completed as there were questions about the order and we didn't receive any responses to our email query.
If this is you please email sales@onlineopticiansuk.com, please refer to this message, the order is still live and we will be happy to complete it for you, Kind Regards, OOUK
Great service
Great service. I had a minor issue post delivery, which was quickly and efficiently resolved. Thank you.
21 januari 2026
Svar från Online Opticians UK
Thank you for your review Mr Pearson. We’re pleased you’re happy with our service and responses. We look forward to helping you again in the future, kind regards, OOUK
Ignore the bad reviews!
Order received with 2 weeks , emails answered in a timely professional manner.
19 januari 2026
Svar från Online Opticians UK
Thank you so much for your review & kind words Thomas. We’re pleased you’re happy with our service and responses. We look forward to helping you again in the future, kind regards, OOUK
Excellent company..They re-glazed &…
Excellent company..They re-glazed & refurbished a favourite pair of glasses for me.. Ordering new lenses was easy, fill in the form, they send a postal bag, sent frames off, they were back within a couple of weeks.Their prices are fair. I would highly recommend this company, especially if you’re of older years🙂
19 januari 2026
Svar från Online Opticians UK
Thank you so much for your kind review. We’re pleased you’re happy with our reglaze service and pricing. We look forward to helping you again in the future, kind regards, OOUK
Great glasses at a good price.
Wasn’t sure what to expect ordering glasses online but absolutely delighted with my glasses! Easy to enter prescription details and measurements given for frames helped make a good choice. I just wanted some bifocals for sewing and watching tv at same time and didn’t want to pay the prices my optician would charge.
19 januari 2026
Svar från Online Opticians UK
Thank you so much for your kind review. We’re pleased you’re happy with our service, product and pricing. We look forward to helping you again in the future, kind regards, OOUK
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