Online Opticians UK Omdömen 4 018

Online Opticians reglazed my glasses. The service was quick and professional. On Line lenses selection is clear and comprehensive. After selective the type of lenses matching my new prescription I was advised and confirmed by email that the lenses are correct for my selection. Online Opticians wore able to offer the thinner lenses then other opticians could supply. Now again I have a perfect vision. Thank You Online Opticians UK.

Friendly service ordering was so easy. Very quick work had my glasses returned within a few days.
The number on their site doesn’t seem to work I called several times and it just disconnected me.

Great prices for a re-glaze with quality lenses. Clear communication. No issues at all. Thank you

I sent some frames to be reglazed. This process was not exactly quick in itself. Then they sent me back the wrong glasses. It was hard to see how this had happened given that they ask for an extensive description when you send them in.

I immediately emailed to tell them, on 17th Feb and pretty soon got an email response which made me hopeful it would all be resolved. How ever as time has gone on communication has got slower to non-existant. No reply at all since 3rd March.

They have sent me an envelope to return the wrong frames but I have not done so as they have not given me a satisfactory response about where mine are.

I have suggested they admit they are lost and provided an option for them to give me some free frames of my choice, but still no response. I have now asked for my money back and compensation for the lost frames.

There is no response by phone and no complaints process.

It seems like when things go wrong with this company they go very wrong and customer service is pretty much non-existant, with reviews on Trustpilot getting a quicker response!

Thought I would give this company a go, as they had cheap frames. I assumed that the bad reviews were from a minority of customers. Placed order a few weeks ago, with no confirmation or acknowledgement of the order. I was also unable to pay directly on the website, and had to use PayPal - it stated that a payment link would be sent to the email which was also sent two days later.

Additionally, customer service is non-existent. I called and emailed for updates, which did not get through to anyone. Overall, do not buy from here, it's not worth your time as they act like the order doesn't even exist

They replied on here saying the order was cancelled, even though no refund was sent (I had to request manually from PayPal) and they didn’t even reply to my original email asking for cancellation. Pathetic

My optition set the reading glass side of my prescription at 2.5 which initially I sent with the prescriotion details for my order. However I quickly realised this was too strong for me and sent an email the next day asking them to change that to 1.5 for both lenses. A few days later the prepaid envelope arrived with a form to fill on which I clearly wrote in large bold writing to change the order to 1.5
Despite these two attempts at ammending the order they still sent thee 2.5 lenses rendering the glasses useless.
No communication from them at all!

I am returning customer for OnlineOpticiansUK. I reglazed my glasses for a new prescription. The lenses are great thinner than other options could supply. The specification of the lenses were quickly confirmed. Today I received my reglazed glasses and again I have a perfect vision. Thank you OnlineOpticiansUK.

Excellent service & the best online opticians I have found. Very reliable & I was even able to make changes to my order when I forgot to ask for tinted lenses. Also with other services it is down to you to arrange postage. This is all covered & the updates to the order progress are very helpful.

Aka Thomas Eyewear.
Early in the process I cancelled my order. This was acknowledged by the company. A polite email request for my refund was ignored and, as others have noted, the telephone number is not answered. Like others I was forced to initiate a PayPal dispute to get my money back.

Ordered early Jan, only received 5th March, took numerous emails and a call chasing the order. The first emails always answered promptly, but only with generic please be patient we will investigate type responses, then nothing, I would contact again, then same again and repeat. Finally an apology, frames requested are out of stock, choose another frame. Eventually glasses arrive 2 months after original order. They are functional but not what was originally requested. Would I purchase here again. NO

I was very sceptical that good, prescription glasses could be supplied at 1/6th of the price I have been paying to my optician for years.
But at the price I decided to give them a go.
Nothing could have been easier, from selecting them, specifying the prescription, ordering and paying for them. Simplicity itself.
They have just been delivered 4th March, (ordered 24th Feb) and they are simply amazing. very well made , robust, good quality frames with the prescription spot on. Good quality case. faultless. Frankly, I am amazed!!

After a first excellent service I came back for another pair to be reglazed... another excellent service, i've even got my wife interested for when she comes round to needing her next pair

Super happy with the service I received not the colour I wanted but was more than happy to get what was left and there services were super fast 100% will use again

Excellent service from start to finish
The glasses are amazing
Customer service is exemplary
Will definitely use again

Great quality frame for good price. I got 2 frames one with prescription and one without. I work in the optical industry and was very happy with quality and service. We had to pay customs on top of delivery as we are in Ireland was only down side.

Glasses ordered, made and delivered without any issues

Excellent service - great product and value

None delivery of glasses. Had to chase the company none stop and will not answer or return calls. It’s been a month since ordering and they now won’t respond to emails. Terrible service. Avoid.

Updated: I have now received an extremly rude response via email from this company accusing me of telling untruths. They have not once returned or answered a phone call. And failed to stick to the 14 working day delivery term as stated by themselves in an email dated 30/1/26.

Apprehensive to use online optician, no regrets going ahead. Pleased with glasses and procedure simple, no hesitation to use again. Better value than high street and superior quality. With thanks, cheers Mike N.

Good price and choice,good communication and delivery on time