Online Opticians UK Omdömen 4 019

I should have read the reviews of others before ordering from this website. 3 weeks after an order for simple varifocals, I have not received my glasses (which I desperately need) or any order updates. Requests for information have been ignored or met with defensive, stroppy responses. Awful after spending £400.

UPDATE: the tone of this company's correspondence is singularly bad. See the response below calling me 'disgusting' for leaving bad reviews fro bad companies like his. I had to press hard to get them to cancel my order after 3 weeks of sitting on their hands. They wanted to charge me 70% of the cost! Still no refund. Dispute opened.

Simple ordering system. Received within good time and excellent quality. At a very good fair price. Will be ordering other replacements now.

Superb service from start to finish
Efficient and cost effective

Nice product but long wait for delivery

It's such a shame this experience ended in conflict. All I wanted was an acknowledgement of the many phone calls and emails I sent you, chasing my order over a 6-week period. I wasn't sure if you were still trading.

My mother needed glasses and she thought she'd try some varifocals. The usual sites I buy glasses from don't offer them and found this site.

It's a lot more affordable than what your usual common glass shops sell. The blogs explaining varifocals were so useful to help decide for my mother what she needs.

The only gripe I've had is the delivery times. But, it's actually shorter than the glasses shop I used to use.

Will be buying from here again! Love how easy it was to customise the glasses and prescription makes sense on how to fill out.

My only bit of criticism:
The options for what lenses you want have a * on the field making it look like you're required to select specific options. You don't need to but at first I thought I had to pay ~£25 just for the lenses. Turns out I just didn't need to pick any option haha.

Another point would be that it'd be nice that they were packed with a microfibre cloth, could easily get a sublimed one of the company so it's easier for people to remember your site!

Lastly, having an "out of stock" filter on frames would be nice because it was frustrating seeing a nice frame only to see it's not in stock.

Either way she's VERY happy with the glasses and she isn't doubling up on reading glasses and wondering why she's getting so many migraines.

Excellent lenses and frames. Thank you!

They present everywhere - on google, on your website, on their own website in the headlines - that they give 100% money-back guarantee. When you read the small print (hidden until a checkbox a checkout and in detailed small print) the terms are so restrictive that it invalidates this promise. It is FALSE ADVERTISING in the extreme. Never buy glasses from this online service because if there is something wrong with them (which there was with mine) you have no recourse.

Incredibly slow delivery. Took over a month to arrive. Left messages and also e-mailed . No reply to either. Eventually treatened to pursue via credit card company. The glasses arrived a week later. Nice enough but I think I will use a company with better customer service next time.

Great communication and great product
Will definitely use again
Thank you

Bought frames in middle of September 2025. Returned shortly after delivery as they didn't suit me. My tracked return was delivered to them 2nd October 2025. After 1 initial reply asking me if I had tracking, and which address I sent to, they have neither refunded me, nor replied to any other contact from me. A very disheartening experience.

Oakley glasses. Unfortunately I was sent the wrong shaped lenses. Asked for them to rectify by replacing them to the correct shape of lens as advertised on their site. Tried ringing, but couldn't get through. Emails have been ignored too.
Not a happy person.

I recently bought glasses from Online Opticians and the service was excellent from start to finish. The website was easy to navigate, ordering was straightforward, and delivery was prompt.

The glasses arrived well-packaged and exactly as described, with perfect lenses. Customer support was helpful and responsive, making the whole experience smooth and stress-free.

They also went over and above when the first pair of glasses had a manufacturing error due to a faulty lens machine. The lenses themselves are excellent quality and better than my previous vision express ones using the same prescription and the frames genuine Oakley.

I would highly recommend Online Opticians for their outstanding service and quality products.

Gavin Cook

Very well organised and easy to use, will definitely be using their service again

The service i received was totally fine, one of the issues with subscribing to an online business for the first time, is to pick through the widely variable reviews and try to form a balanced opinion, I must say some now seem down right malicious, as my experience was exemplary, I was kept informed throughout, and the service was very quick.

Excellent service, fast and professional.

This is the second pair of varifocals I have ordered from OOUK.
Very happy with the fast service and communication from start to finish.
Would definitely recommend and will be using again for my next prescription.
Thank you.

I made a mistake on the lens details i think it would be better to forward the prescription.
The manufacture time was a little longer than I'd thought it would be.
But all said thank you for the service

Easy to strt process and they were completed very quick. I have used them before and will again

I have heard a lot of bad reviews about this company and was little worried when I decided to use them. My prescription is a complex one and they came through. Until my glasses came apart during cleaning them. They declared I must of broken them. This isn't the first pair of Flexi glasses I have ever had. My last pair I had for six years until I lost them. I haven't even had these a week. The pair of flexit glasses I had for 6 years before I lost them.its clearly a manufacturing issue. Which if they had chose that route rather than accusing me of breaking them the review would be very different.

Excellent service, great glasses, thank you