Unreasonable requests for returning products and unresponsive to obtaining our refund. Firstly forcing us to pay express to return in their timeframes, ignoring over 10 attempts to obtain our refund a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered Gymea linen Pendant light and fitting from the Fat Shack located at Age Street, Cheltenham, Vic for $179 ( online purchase). It is of very poor quality, and the same product can be purchas... Se mer
Företaget har svarat
I had an awful experience with this supplier. They sent me incorrect lights that didn’t fit. Despite me buying the correct ones again from them, they failed to provide the proof I requested that the o... Se mer
The guys at Online Lighting would have to be the most obliging, helpful and generous people I have ever dealt with! In particular, Ara and Victor went out of their way to make my shopping experien... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Online Lighting is the online store for all your modern & traditional lighting needs. Browse our website & we can deliver your order anywhere in Australia & overseas
Kontaktuppgifter
Military Road 348, 2090, Cremorne, Australien
- 1300 791 345
- onlinelighting.com.au
2,0
Dålig
85 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 20 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
1st class professional customer …
1st class professional customer service. Pleasure to deal with and would not hesitate to order from Online Lighting again, Products delivered in tact and in a timely fashion. Price was also cheaper than I'd seen elsewhere.
6 november 2017
Omdöme utan inbjudan
Beware no returns unless faulty
We purchased 2 lights that didn’t fit in our intended location then discovered this store does not accept change of mind returns so have now had to purchase other replacements that do fit & stuck with the ones that don’t 😡
20 oktober 2017
Omdöme utan inbjudan
Highly Recommend Online Lighting
I purchased two modern light fittings. I visited the store in Cremorne and received excellent service and advice both times. They kept in contact with regards to delivery and delivered on time.
They have so much choice and prices were competitive.
I will use Online lighting again in the near future and would highly recommend.
17 oktober 2017
Omdöme utan inbjudan
Great Service
I had a requirement for a globe called an architectural and they are difficult to track down as as the lamp it belongs to is 30 years old. Online Lighting had it, ordering was easy, I was informed each step as to the order process, dispatch, tracking an delivery. It was delivered will protected and when it said it was going to be. Very happy.
16 oktober 2017
Omdöme utan inbjudan
Domus dimmers
The ordering, billing, shipping was all fine. But the dimmers did not work to a satisfactory level. They are all matched to the same brand Domus. The 13w light has slight flicker at low level. The 9w lights do not reliably turn on unless the dimmer is on high and then they flicker at medium level. Then the 7w bulb has to stay on high. The electrician says the dimmers he uses cost him $70. So I dont think the Domus dimmers are a viable product.
9 oktober 2017
Omdöme utan inbjudan
Svar från Online Lighting
Hi David,
We are sorry to learn of the problems you have encountered via this forum.
It would've been better if you had contacted us directly with your problem you are experiencing so that we could have assisted you in providing a possible suitable solution as there can be many possible causes for the problem you have encountered such as off peak power to name just one possible cause, which would not be a fault of the products themselves as off peak power supply is often the cause of LED flicker and can be remedied with the installation of a FILTER
see link: https://onlinelighting.com.au/zellweger-tone-filter-unit.html
We would recommend for you to contact us at your convenience so that we may provide some assistance, if you are still experiencing a problem.
Regards,
Onlinelighting team
A great experience
Ordering was very simple with a very helpful agent assisting me.
When I informed them that one of the lights did not work they immediately sent another and will arrange to have the faulty light picked up. The lights work as described and were easy to fit.
6 oktober 2017
Omdöme utan inbjudan
Great and prompt service
Great and prompt service, very pleased to have dealt with Online Lighting.
5 oktober 2017
Omdöme utan inbjudan
trapeze lighting
Good article. As described. Prompt and efficient delivery.
3 oktober 2017
Omdöme utan inbjudan
A company that cares about customer service
After a misunderstanding about measurements, the staff at Online Lighting bent over backwards to resolve an issue that most businesses wouldn't bother with. Very impressed with their focus on customer service, would highly recommend.
1 oktober 2017
Omdöme utan inbjudan
Svar från Online Lighting
Dear Jo,
It was our pleasure to assist you in resolving this matter to a satisfactory outcome.
Regards,
Online Lighting Team
Have not delivered yet
I placed the order, got an acknowledgement, but 12 days latter no product, no information, only a request to do a survey.
18 september 2017
Omdöme utan inbjudan
Svar från Online Lighting
Dear Brian,
Thank you for your feedback.
Please be advised that the person who placed your order for the floor lamp had to acknowledge that the floor lamp would not be available until a specified date before being allowed to proceed to the checkout.
It is distressing to us at OnlineLighting that the person who placed your order failed to pass onto you the expected availability date.
It is our understanding that you have now received all the items.
We hope this addresses you concerns that you have raised via this feedback forum, we look forward to being able to assist you in the future.
Kind regards,
Online Lighting Team
Great product
Great product, Fair pricing and Great service end to end. Would recommend to all.
17 september 2017
Omdöme utan inbjudan
Highly recommended!
Helpful, knowledgeable and great advice. Then supplied the components on time as promised.
8 september 2017
Omdöme utan inbjudan
Perfect service
This was my 3rd order in 10 months. Easy site to negotiate, details and pictures of products excellent. All 6 lights I have ordered are perfect, very quick freight, usually within 4 days (even to Hobart!) Thoroughly recommend.
5 september 2017
Omdöme utan inbjudan
Great product range
Great product range, super fast delivery, excellent prices
3 september 2017
Omdöme utan inbjudan
When I rang to ask about the item I …
When I rang to ask about the item I wanted to order a very helpful young man assisted me. He was very helpful and very pleasant in his manner :) . I ended up giving the order over the phone. When the item arrived it was safely packed and in good condition and excellent value. I was very pleased with it. Thankyou for excellent service.
22 augusti 2017
Omdöme utan inbjudan
Svar från Online Lighting
Dear Karen,
Thanks for your kind words, we are always here to help :)
Regards,
Online Lighting Team
Kind service
Kind service, fast response and good delivery could mean a reliable online shopping company.
10 augusti 2017
Omdöme utan inbjudan
Excellent from start to finish.
8 augusti 2017
Omdöme utan inbjudan
Excellent service
Excellent service. one component is cracked so will need to be replaced.
8 augusti 2017
Omdöme utan inbjudan
Svar från Online Lighting
Dear Errol,
We are happy to hear that you have received your goods. As well as the cracked component, please understand that our products are packed with great care and attention to detail, to ensure that our customers receive their order/s in one piece. However, unfortunately once these orders are dispatched from our warehouse, there is very little we can do to control the way in which the courier service handles the box and/or boxes. In saying all of this, as discussed yesterday, we have organised a replacement component, which you should expect to receive soon.
Regards,
The Online Lighting Team
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