Ordered 7 x FD30 fire doors. They arrived on the planned day and on time with no delay. Doors were in good condition upon arrival, with no scratches / dents / marks etc. Our builder fitted them and... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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We purchased an FD30 Sapele Veneer door back in October, and the whole experience was excellent. The ordering process was straightforward, and delivery was impressively quick, which made a big dif... Se mer
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It was a very straightforward website, so easy to order the goods. They were delivered exactly as promised, and the quality was perfect for what was required. I show me certainly be using thi... Se mer
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Don't order your doors from here!. They take your money and then have nothing more to do with you. confirmation email said 3-5 days delivery, website says within 10 days but reality is 15 days for d... Se mer
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Företagsinformation
Skrivet av företaget
Internal 1930s Doors, 1930's Style Doors For Sale | Online Door Store Ltd for quality timber doors.Period, 1930's, Contemporary and matching Fire Doors.
Kontaktuppgifter
71-75 Shelton Street, WC2H 9JQ, London, Storbritannien
- 0208 1586700
- returns@onlinedoorstore.co.uk
- onlinedoorstore.co.uk
4,0
Bra
583 omdömen
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Online Door Store offers a convenient…
Online Door Store offers a convenient and reliable service with easy ordering and consistent delivery updates. However, be cautious of unexpected surcharges not disclosed upfront. The doors are well-made and arrive in good condition, but some transparency could improve the overall experience.
5 november 2024
Omdöme utan inbjudan
Svar från Online Door Store
Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused regarding the unexpected surcharges. Our system is designed to detect postcodes that may require additional charges and prompts customers to contact us so we can confirm the surcharge with our suppliers before completing the order.
If you did not receive this message during your order process, please reach out to us so we can investigate further and ensure your postcode is correctly updated in our system. Unfortunately, we could not locate an order under your name to address this directly.
For assistance, feel free to contact us at enquiries@onlinedoorstore.co.uk or call us on 0208 158 6700. We’re here to help resolve this issue and improve your experience. Thank you for bringing it to our attention!
Delivered on time and securely packaged…
Delivered on time and securely packaged for a large item
Have no doubts about buying an external door from them in future
15 november 2024
Svar från Online Door Store
Hello Russ,
Thank you for your kind feedback! We're thrilled to hear that your item was delivered on time and securely packaged. We look forward to serving you again in the future when you're ready for your next external door purchase!
The door was as described
7 november 2024
Svar från Online Door Store
Dear Philip,
Thank you for taking the time to share your feedback. We’re delighted to hear that the door met your expectations and was delivered promptly.
Your satisfaction is important to us, and we’re glad we could provide a positive experience. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best Regards,
Online Door Store
Internal glazed door
Straight forward process good information when I asked about my interest in a specific door I required received the door albeit not as quick as I would have liked and although I know I had to undercoat and paint the door the plastic covering on the glass was peeling off meant I had to mask the glass boring job and had to do more in regards to finishing the door before painting than expected otherwise all good 👍
7 november 2024
Svar från Online Door Store
Dear Mahmud,
Thank you for sharing your feedback. We’re pleased to hear that the process was straightforward and that you received helpful information about the door you were interested in.
We apologize for the inconvenience caused by the plastic covering on the glass peeling off, as well as the extra work required to prepare the door for painting. Your comments are valuable, and we will use them to improve the quality of our products and packaging to ensure a smoother experience in the future.
We appreciate your understanding and are glad that, overall, you’re satisfied with your purchase. If there’s anything more we can do for you, please don’t hesitate to let us know.
Best regards,
Online Door Store
Don't order your doors from here!
Don't order your doors from here!. They take your money and then have nothing more to do with you. confirmation email said 3-5 days delivery, website says within 10 days but reality is 15 days for delivery - emailed online doors for clarity and got no reply! Then, delivery finally arrived - only to find out we had to have someone to help offload the van and we should've been informed before as we placed a large order.
4 november 2024
Omdöme utan inbjudan
Svar från Online Door Store
Dear Charlotte,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced with your recent order.
We understand your concerns about the delivery timeline. While our confirmation email mentions a 3-5 day delivery estimate, there are rare instances where logistical challenges can cause delays. We are actively working to improve our communication and processes to ensure greater consistency and transparency.
Regarding the delivery assistance requirement, we deeply regret that you were not informed in advance about needing someone to offload the van. This is an important detail that should have been communicated, especially for large orders. We will take steps to ensure that this information is clearly provided to all customers moving forward.
Your feedback is invaluable in helping us improve our service. If there is anything we can do to address this further, please don’t hesitate to contact us directly.
Regards,
Online Door Store
Nicely finished door
I was kept up to date with the day and time of delivery.
The door was well finished.
Would use this company again.
11 november 2024
Svar från Online Door Store
Dear Charlotte,
Thank you so much for your kind feedback! We're delighted to hear that you’re pleased with your new door and that you found our communication and delivery service helpful.
It’s wonderful to know that the quality of the finish met your expectations. We truly value your support and look forward to serving you again in the future.
Warm regards,
Online Door Store
Easy to select product and order
Easy to select product and order. Fair comparable price. Delivered promptly as advised.
Door fits perfectly.
Good job!
31 oktober 2024
Svar från Online Door Store
Hi Howard,
Thank you for your wonderful feedback! We're thrilled to hear that you found the selection and ordering process straightforward and the pricing fair. It's fantastic that the door fits perfectly and that delivery was as promised. We appreciate your support and look forward to serving you again.
Quick delivery
Quick delivery
Perfect condition
Well made
Looks great
8 november 2024
Omdöme utan inbjudan
Svar från Online Door Store
Thank you so much Ruth for your feedback. We're thrilled to hear that you were pleased with the quick delivery, the product’s quality, and its appearance. We appreciate your feedback and look forward to serving you again!
Svar från Online Door Store
Dear Angie,
Thank you for your feedback! We're thrilled to hear that you found our website easy to use and appreciated the communication and delivery. We're glad the item met your expectations. Looking forward to serving you again!
Door delivered speedily
6 november 2024
Svar från Online Door Store
Thank you, Jane! We’re so pleased to hear that your door arrived quickly. It’s great to know we could meet your expectations for prompt delivery. Thank you for choosing Online Door Store.
Fabulous service with great…
Fabulous service with great communication regarding delivery. Fast delivery time. Super quality doors. Highly delighted.
29 oktober 2024
Svar från Online Door Store
Thank you so much, Jill! We’re thrilled to hear that you're delighted with our service, communication, and the quality of our doors. We strive to provide a seamless experience and are glad that we could meet your expectations with a fast delivery. Thank you for choosing us – we hope you enjoy your new doors!
Quality doors!!
Good company, customer service is friendly and quality doors delivered.
Part of the delivery was late by a couple of days but it didn’t delay our project.
Overall, I am happy and would buy again from them.
2 november 2024
Svar från Online Door Store
Thank you very much, Malyadri! We’re glad to hear that you’re happy with the quality of our doors and the service provided. We apologize for the slight delay in part of the delivery but are pleased that it didn’t affect your project. Your positive feedback means a lot to us, and we look forward to serving you again in the future. Thanks again for choosing Online Door Store.
The door was good quality and a very…
The door was good quality and a very reasonable price. it took a couple of days more than stated to get to me by courier.
1 november 2024
Svar från Online Door Store
Dear Mr. Rogers,
Thank you for your feedback! We're delighted to hear that you found the door to be of good quality and reasonably priced. We apologize for the delay with the courier, and we’re actively working with our delivery partners to ensure timely arrivals in the future.
Best Regards,
Online Door Store
Svar från Online Door Store
Thank you, Peter! We're thrilled to hear you're happy with our service. We appreciate the recommendation and look forward to assisting you again!
Best Regards,
Online Door Store
You want the best look no further.
You don't have to look anywhere else if you want the best deals around, I was looking for what I needed and hey presto I found them. Delivery driver was very helpful and courteous. I know where I am going to go to place my next order. Keep up the great work.
21 oktober 2024
Svar från Online Door Store
Thank you, Kenneth! We’re delighted to hear that you found exactly what you needed with us. It's wonderful to know our delivery team made a positive impression as well. We look forward to helping you with your next order—thanks for the fantastic feedback and support!
Door came chipped had no option but to…
Door came chipped had no option but to put it on and glue the bit back with whatever came off the door which looks odd!
18 oktober 2024
Svar från Online Door Store
Dear Amina,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the chipped door. We take great care in packaging our doors to ensure they arrive in perfect condition; however, sometimes damage can occur during transportation.
In situations like this, we take full responsibility and would have been happy to arrange a replacement had we been informed. Please don’t hesitate to reach out to our customer service team for assistance in the future. We are committed to ensuring your complete satisfaction.
Best regards,
Online Door Store
Great quality doors and after sale.
Good quality doors although a slight delay and confusion on delivery. Company resolved issue and it was due to a technical error for which they were kind enough to offer me future discount as a goodwill. Overall satisfied
21 oktober 2024
Omdöme utan inbjudan
Svar från Online Door Store
Dear Mahmudur Rahman,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the delay in your order. While our standard delivery timeframe of 3-5 business days is an estimate, we understand how frustrating it can be when things don’t go as expected.
Regarding your order, we’ve noted that the earliest delivery available based on your postcode is scheduled for next Monday, which has been communicated to you. We also offered an express delivery option that could have expedited the process to 2 business days, but we understand that this may not have been your preference.
Please rest assured that we take your concerns seriously. Our team is committed to resolving this for you, and we will work hard to ensure your order arrives as quickly as possible. If you would like to discuss any further details or options, feel free to reach out, and we’ll do our best to assist you.
Again, we apologize for the inconvenience and appreciate your patience.
Sincerely,
Online Door Store.
Svar från Online Door Store
Hi Gary,
Thank you so much for your feedback! We're thrilled to hear that your doors arrived in good condition and that you found them at a fair price. We appreciate your business and look forward to serving you again in the future!
Best regards,
Online Door Store
easy to deal with and kept up to date…
easy to deal with and kept up to date with delivery, the only down side was a surcharge which was not included till after the door was ordered ,
19 september 2024
Svar från Online Door Store
Hi Gary,
Thank you for your feedback! We're glad to hear that you found the process easy.
I apologize for the inconvenience regarding the surcharge. This fee is based on postcodes and is determined by our supplier, which is why it can't be included in the total at the time of order. We appreciate your understanding and your business, and we hope to assist you again in the future!
Best regards,
Online Door Store
Great service and delivery to the…
Great service and delivery to the minute. Driver very helpful
26 september 2024
Svar från Online Door Store
Hi Michael,
Thank you for your kind words! We're thrilled to hear that you had a great experience with our service and that the driver was helpful. Your feedback means a lot to us, and we look forward to serving you again in the future!
Best,
The Online Door Store
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