Ordered 7 x FD30 fire doors. They arrived on the planned day and on time with no delay. Doors were in good condition upon arrival, with no scratches / dents / marks etc. Our builder fitted them and... Se mer
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We purchased an FD30 Sapele Veneer door back in October, and the whole experience was excellent. The ordering process was straightforward, and delivery was impressively quick, which made a big dif... Se mer
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It was a very straightforward website, so easy to order the goods. They were delivered exactly as promised, and the quality was perfect for what was required. I show me certainly be using thi... Se mer
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Don't order your doors from here!. They take your money and then have nothing more to do with you. confirmation email said 3-5 days delivery, website says within 10 days but reality is 15 days for d... Se mer
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Företagsinformation
Skrivet av företaget
Internal 1930s Doors, 1930's Style Doors For Sale | Online Door Store Ltd for quality timber doors.Period, 1930's, Contemporary and matching Fire Doors.
Kontaktuppgifter
71-75 Shelton Street, WC2H 9JQ, London, Storbritannien
- 0208 1586700
- returns@onlinedoorstore.co.uk
- onlinedoorstore.co.uk
4,0
Bra
583 omdömen
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Door was damaged in warehouse by…
Door was damaged in warehouse by forklift and still attempted delivery, unable to get any sense from customer service about re ordering the door and that is when contacting eventually made due to the poor call back service.
I’m not even confident the customer service agent has emailed XL joinery to re order the door as I had to explain step by step what to do.
Still no confirmation on replacement door being delivered, very poor service so far!
27 januari 2025
Svar från Online Door Store
Stevie,
We’re sorry to hear about your concerns. However, our team follows strict quality checks, and any damage during transit is highly uncommon. If an issue was identified at delivery, we encourage customers to refuse the item so a replacement can be arranged promptly.
Regarding reordering, our customer service team follows a set process, and while we understand your frustration, delays can sometimes occur due to supplier coordination. Rest assured, we are working to resolve this and will provide an update as soon as possible.
We appreciate your patience. Please reach out if you need further assistance.
Avoid. Delivery dates are a scam
Ordered from them as said 3 to 5 days delivery on website and offered next day delivery at extra cost. They’re initially said that was an estimate (their website says in stock at present). They’re now not answering emails and no delivery date after over 2 weeks. Needed quickly as builder was booked to fit. Go somewhere else and avoid
29 januari 2025
Omdöme utan inbjudan
Svar från Online Door Store
Hello,
We’re sorry to hear about your frustration, but we’d like to clarify that our delivery timeframes are estimates and can sometimes be affected by factors beyond our control. We always strive to fulfill orders as quickly as possible, and if there has been a delay, we sincerely apologize.
We also want to assure you that we are actively responding to customer inquiries. If you have not received a reply, please check your spam/junk folder or reach out to us again at 0208 158 6700. We’d be happy to provide you with an update on your order.
We value our customers and are committed to providing the best service possible. Please contact us so we can resolve this for you.
Svar från Online Door Store
Allan, Thank you for your kind feedback! We're thrilled to hear that you're happy with the service and that your door looks fantastic. We truly appreciate your support and look forward to serving you again in the future.
Let down
Ordered a door on 19th Dec, and paid £41 for 5 day delivery. Didn't arrived till 12th Jan. Had to rearrange my builders as a result.
There was no contact from Online Door Store regarding any delays, I had to chase them.
I even asked to speak to a manager, but they failed on that too.
There were Christmas delays for orders after 20th Dec, which my order didn't fall into.
If I had known about the extensive delivery times I would have ordered from someone else.
14 januari 2025
Svar från Online Door Store
Upa,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the delay. However, after reviewing your order details, it appears that the delivery timeframe was impacted by several factors, including the busy holiday season, which we communicated on our website. We strive to deliver within the promised timeframes, but during peak periods like Christmas, unforeseen delays can occur.
We also recommend scheduling builder appointments only once your delivery is confirmed to ensure that you are not impacted by any unexpected delays.
If there are any outstanding issues, we are more than happy to discuss them with you directly. Please contact us at 0208 158 6700, and we’ll work with you to resolve this.
Great service and experience
20 januari 2025
Svar från Online Door Store
Roger,
Thank you for your fantastic feedback! We're so glad to hear that you had a great service and experience with us. Your support means a lot, and we look forward to assisting you again in the future.
Ordered on 3rd December arrived 2nd…
Ordered on 3rd December arrived 2nd week of January after being told it would arrive before Christmas ..honestly thought I'd been scammed after not getting reply to my emails..I could of gone somewhere else ..to get doors
20 januari 2025
Svar från Online Door Store
David,
Thank you for your feedback, and we truly regret the delay in your order. However, after reviewing the details, we can confirm that we did provide the expected delivery window of 3-5 business days for orders placed in early December. While we aimed to fulfill all orders before Christmas, the holiday period caused unforeseen delays, which affected several deliveries.
We also strive to respond to every inquiry promptly, and we apologize if we missed your messages during this busy period. We recommend reaching out directly for quicker assistance moving forward, as we are committed to resolving any concerns promptly.
Again, we appreciate your feedback and would like to resolve any issues you're facing. Please don't hesitate to contact us at 0208 158 6700.
Very professional and a quick service
Very professional and a quick service. Satisfaction achieved
10 januari 2025
Svar från Online Door Store
Anthony,
Thank you for your wonderful feedback! We're so glad to hear that you were satisfied with our service and professionalism. We truly appreciate your support and look forward to serving you again in the future.
Good door but should reply to queries about delivery
Received text when door due to be delivered. Door delivered within its timeframe. Friendly delivery driver. Door looks fine.
However it would help if they could reply to emails as to when the door was going to be dispatched. I almost cancelled the order as a result before then receiving delivery text. I had also tried to ring them but no answer or response to messages left.
14 januari 2025
Svar från Online Door Store
Matthew,
Thank you for your feedback. We want to clarify that our team did respond to your inquiries and provided a dispatch notification as per our usual process. If you did not receive it, it may have ended up in your spam or junk folder.
We strive to maintain clear and prompt communication and apologize if it wasn’t up to your expectations. Feel free to contact us directly for any future queries, and we’ll ensure a swift response.
Svar från Online Door Store
Cec, Thank you so much for your kind feedback! We’re thrilled to hear that you’re happy with our pricing and delivery service. Your support means a lot to us, and we look forward to serving you again in the future.
Sadly very poor experience
Sadly very poor experience! Tried to purchase a large value item, called emailed to make payment and received zero follow up.
13 december 2024
Omdöme utan inbjudan
Svar från Online Door Store
Fiona, We regret hearing that you feel this way about your experience, but after reviewing our records, we could not find any communication or payment attempt from you regarding the large value item you mentioned. Our team strives to respond to all inquiries promptly, and we have a proven track record of processing orders smoothly.
We would appreciate it if you could provide more specific details or clarify your situation so that we can better understand what went wrong. Our goal is always to ensure our customers have a seamless shopping experience.
Svar från Online Door Store
Liam,
We’re sorry to hear about your dissatisfaction, but we would like to clarify that we made every effort to meet our agreed deadlines and maintained communication throughout the process. We understand the importance of timely delivery and strive to fulfill all commitments to our customers.
If you have any further concerns, we would be happy to discuss them directly with you at 0208 158 6700 and work towards a resolution.
The product on website wasn't clear it…
The product on website wasn't clear it didn't go with the door I ordered and when I wanted to send it back I have to pay a restocking fee and the problem I'd nit resolved as they haven't come back to tell me how much I have got to pay to get it refunded! And left with doors that the man couldn't fit still waiting
19 december 2024
Svar från Online Door Store
Hello, We’re sorry to hear about your frustration, but we’d like to clarify the situation. The product details on our website are clearly outlined, and customers are always encouraged to contact us before placing an order if they are unsure about compatibility. In this case, we did not receive any prior inquiries from you regarding the product’s fit.
Additionally, you agreed to our terms and conditions, which include a restocking fee for returns due to issues that are not the company’s fault. We strive to maintain transparency, and we are happy to address any concerns, but please note that being rude to our team will not resolve the issue.
If you would like to discuss your situation further, we encourage you to contact us directly at 0208 158 6700, and we’ll assist you as best we can.
Absolutely Appalling
Absolutely appalling.
I ordered 2 doors at the beginning of December , had a carpenter booked in for the 21st December as I was told on the 9th December that they had been dispatched.
As I didn’t hear anything further, I started calling and emailing , but no response. I finally got a response from ‘Mark’ on 13th stating “ Please be informed that this should be with you by early next week.”
Monday and Tuesday came and went, so I called again on Wednesday to check up , eventually had a gentleman on the phone tell me he would call me back on the same day , this did not happen.
I called again on Thursday (and emailed) and eventually was told the doors would not be delivered until January. I told them this was not acceptable and could they come back to me with a more suitable resolution, again, I was promised a call back the same day and this, again, did not happen.
I have since ordered different doors from Doors of Distinction and had them delivered next day.
I have requested a refund from Online Door Store , and ‘unbelievably’ haven’t had a response yet!
9 december 2024
Svar från Online Door Store
We’re sorry to hear about your experience, but we’d like to clarify a few points. Your order was confirmed as dispatched on 9th December, and when you reached out, we provided updates, including an expected delivery timeframe. We understand delays can be frustrating, but we were transparent about the situation.
You also mentioned placing another order elsewhere and receiving it the next day—suggesting you may have chosen to go another route rather than wait for resolution. Regarding your refund, our team processes requests within the stated timeframe, and we are happy to assist if you contact us directly.
We always aim to provide the best service possible, and while unforeseen delays can happen, we believe in working towards solutions rather than misrepresenting the situation.
Said the item was in stock but wasn't
Said the item was in stock but wasn't. They had to order it from another company. Wouldn't or couldn't give me a delivery date even after asking several times.
5 december 2024
Svar från Online Door Store
We understand your frustration, but we’d like to clarify the situation. At the time of your order, the item was available to purchase, but due to high demand. While we always aim to provide accurate delivery estimates, delays can sometimes occur due to factors beyond our control.
We did our best to provide updates, and we regret that you feel otherwise. If you still require assistance, please contact our team—we are always happy to help resolve any concerns.
My new door arrived on time brilliant…a
My new door arrived on time brilliant thank you, it’s a much better fire door than what was originally there. Well made a tad heavy
9 december 2024
Svar från Online Door Store
Thank you so much for your kind feedback! We're thrilled to hear that the new door arrived on time and that you're happy with the quality. We’re glad it’s a better fit for your needs, even if it’s a little heavier. A solid fire door definitely adds extra peace of mind! If you need anything else, don’t hesitate to reach out. Thanks again for choosing us!
Svar från Online Door Store
We apologize for any delay, but we’d like to clarify that your order was not ‘forgotten.’ While we aim to deliver on time, occasional delays can happen due to factors beyond our control. Our team works hard to keep customers updated, and we regret if there was any miscommunication.
If you still have concerns, please contact us directly, and we’ll be happy to assist. We appreciate your patience and understanding.
Good communication over delivery date…
Good communication over delivery date and the door arrived as per schedule
26 november 2024
Svar från Online Door Store
Hi Gillian,
Thank you so much for your kind words and for taking the time to share your feedback.
Providing excellent service is our top priority, and it’s always rewarding to know when we’ve achieved that. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Looking forward to serving you again in the future!
Best regards,
Online Door Store
Good choice of doors whatever your…
Good choice of doors whatever your budget ,it took a little longer to arrive than I expected but I think that is my fault for wanting it straight away. But it did arrive on the day and at the time that I was told. Would definitely use them again
21 november 2024
Svar från Online Door Store
Thank you for taking the time to share your experience! We’re so glad to hear that you found our door selection suitable for all budgets and that your order arrived as scheduled. If there’s anything we can do to assist you in the future, please don’t hesitate to get in touch.
Poor quality
When my doors arrived, I checked one but then the driver brought the second one in and I didn’t look at it. My mistake it was almost snapped into they were pretty good at replacing it but the second one had damaged to the bottom. I couldn’t be bothered to send it back so I will just be filling it and painting it but the call the of doors are not great
19 november 2024
Svar från Online Door Store
Dear Philip,
Thank you for taking the time to share your feedback. We are sorry to hear about the issues you experienced with your order and sincerely apologize for any inconvenience caused. While we strive to ensure our products reach our customers in perfect condition, occasionally, damages can occur during transport despite our best efforts. If you had contacted us regarding the second door, we would have gladly exchanged it for you to ensure you were fully satisfied with your purchase. Your feedback is invaluable in helping us improve, and we will be reviewing our processes to minimize the risk of such issues in the future. We hope to serve you better in the future.
Best Regards,
Online Door Store
Svar från Online Door Store
Thank you, Steven! We’re thrilled to hear such positive feedback. Providing great value, quality, and efficient service is what we strive for. We appreciate your support and look forward to serving you again!
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