Ordered a Mason Pearson Pocket Bristle Brush (Dark Ruby) and received the Bristle & Nylon version instead, a different, cheaper product. Sent 5 emails and made 2 phone calls over 10 days to "Ch... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Avoid- paid extra for next day delivery, as medical support needed to return to work. Wasnt posted for 4 days, arrived with me after a week. Customer service pointless, no apology or refund, said this... Se mer
This was my first experience using Online Pharmacy4u and I didn’t know what to expect. First purchase and it was incorrect. However, their team moved quickly to resolve my issue with an incomplete... Se mer
It's always risky buying medical items online, but so far, for the items I've bought throught them, I've found online-pharmacy4u.co.uk appears to provide what it offers - rather than mere lookalik... Se mer
Företagsinformation
Skrivet av företaget
Get the same genuine medicines delivered to your door in as little as 24 hours as you would from your GP - without the wait.
Kontaktuppgifter
London, Storbritannien
- 0207 100 3786
- info@online-pharmacy4u.com
- online-pharmacy4u.co.uk
3,1
Medel
484 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 43 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Scam company, reject your order but don't refund your money
As others have stated this is a scam company. Will take your money, then reject your order and not refund your money. Had to go through my credit card to get my money back.
13 juni 2025
Omdöme utan inbjudan
Svar från Online Pharmacy 4U
We’re sorry to hear you feel this way and appreciate the opportunity to respond.
Please rest assured that we are a fully licensed and regulated pharmacy, and patient safety is our number one priority. Every prescription order we receive undergoes a thorough clinical review based on the medical information provided during your consultation.
If our prescribers determine that supplying a medication is not safe or appropriate, we are required to reject the order in line with our strict clinical guidelines and our Rejections Policy, which is clearly outlined on our website under the "How it Works" section.
In such cases, a full or partial refund is issued in accordance with our terms and conditions. We're sorry if this was not communicated clearly in your experience. If you'd like us to look into your case further, please contact our support team directly so we can assist.
Different product sent
Dreadful .items substituted for a product i cannot use .when contacted they said in my order statedmitems could be substituted i could not see this ion my original order .as they state they will not refund items in poor condition i could not return the items as they had been damaged in the post .this is the worst service i have hadform an online company ever . The item then sent is much cheaper than the one i had ordered
27 juni 2025
Omdöme utan inbjudan
Svar från Online Pharmacy 4U
Thank you for your feedback. We're sorry to hear you were unhappy with your experience.
We’d like to clarify that the product listing clearly stated “brand may vary”, which is in line with our substitution policy. This is sometimes necessary to ensure prompt delivery and continuity of treatment when specific brands are unavailable such as alternate, high-quality brands to fulfil orders promptly.
Regarding the damaged item, our team did request photographic evidence, which we require to process a refund or replacement in accordance with our policy. Unfortunately, we did not receive the images needed to move forward with this.
We're always happy to resolve issues fairly and quickly when the necessary information is provided. If you'd still like to submit the photos, we’d be more than willing to review your case again.
Kind regards,
I’ve been using there services for over…
I’ve been using there services for over a year now and I’m very happy with all aspects of the service they provide .
Orders always shipped fast and very informative when I’ve needed help and advice
1 juli 2025
Omdöme utan inbjudan
The service was very quick and easy
The service was very quick and easy, I would have preffered less refund fee as the result of rejection but I am satisfied with the overal service.
30 juni 2025
Omdöme utan inbjudan
Great service
Great service, fast delivery and went the extra mile to ensure I received my product a day early! Will certainly be using again and can highly recommend. 5 star service.
27 juni 2025
Omdöme utan inbjudan
I ordered a 500g pump action E-45…
I ordered a 500g pump action E-45 cream. What i got was a tiny tube of 50g.
I emailed them twice with order number and even a screen shot, they haven’t bothered to reply. After many attempts i finally spoke to someone on the phone who couldn’t of cared less, said he would pass it on to the team, he hasn’t and even accused me of ordering the wrong one, which i hadnt as i screenshot of order confirmation. This company are fraudulent, its a scam!!! Beware.
25 juni 2025
Omdöme utan inbjudan
Svar från Online Pharmacy 4U
Dear Dean,
Thank you for your review.
We’ve reviewed your order, and can confirm that the size selected at checkout via the dropdown menu was the 50g tube, which is what was dispatched.
The 500g pump size is priced significantly higher, and our system only charges for what is selected by the customer during the ordering process.
We understand your frustration, but we can assure you that there was no attempt to mislead or overcharge — the item sent matches exactly what was selected and paid for.
We have also searched our inboxes and call logs, and we’re sorry if our team did not follow up with you in a timely manner — that is certainly not the level of service we aim to provide.
If you still have your order confirmation or screenshot, we’d be happy to review it again. Please feel free to contact us at 01623 572757 with your order number and we will resolve this for you as quickly as possible.
We are a fully registered and regulated pharmacy, and we take both customer service and patient safety seriously — we are here to help, not to mislead.
BAD COMPANY!!!
BAD COMPANY!!!
I truly believe this company is not what it seems.
I wish I had of read previous reviews before I fell into the trap of ordering from them.
When they can’t fulfill orders they keep your payment!! I’ve now reported this company to the correct authorities.
I’ve also contacted my bank in regards to this company.
The same person answers the phone stating he is the pharmacist and can’t connect you to anyone else as no one around to take a call?
Please take notice of all previous reviews before you purchase of this company.
Please do not try to justify yourself with false information. My prescription was rejected … yes! But that’s how you work. Customers pay for items which if not suitable for the person you state a full refund will be given ? Like I’ve mentioned NO REFUND has been given!!
Your company will be fully investigated.
I can’t believe you tried to get my honest review taking down.
Why haven’t you answered emails ? Why do you state you give refunds in 24/48 hours which you clearly don’t!
I’m honestly not letting you away with doing this to other honest hardworking people hence I’m taking it forward as above following the correct procedures.
No right not to return money that is not rightfully yours once an order has been rejected.
Can you provide proof of my refund you apparently made ? I’ve submitted my order number as requested so I’m presuming you can provide evidence of the refund ?
You also state below your not on or using Trust Pilot ? You clearly are as you’ve gone on to answer plenty of reviews!!
26 juni 2025
Omdöme utan inbjudan
Svar från Online Pharmacy 4U
Dear Cath,
We're sorry to hear you're unhappy, but we must address several serious inaccuracies in your review.
All orders are appropriately accepted or rejected by our clinical team based on medical grounds, in line with UK pharmacy regulations.
As a fully licensed and regulated pharmacy, we are obligated to decline the supply of medication where it may be unsafe or unsuitable. This is made clear in our consultation, rejection policy & ''How it Works'' page, which exists to protect patients from potential harm.
Please be assured that your payment was fully would have been refunded after the rejection —under our rejections policy.
We are not a scam company. We are a registered UK pharmacy, regulated by the General Pharmaceutical Council (GPhC), and operate with qualified pharmacists and trained support staff. While we are a small team, professionalism and safety are always our top priorities.
We understand it can be frustrating when an order is declined, but our priority is patient safety.
If you believe there has been any confusion, we kindly ask you to contact us directly with your order number, so we can verify this is a genuine review and assist you further. We are more than happy to resolve any outstanding concerns and to clear any confusion you may have.
For genuine review please do visit our website you can see live genuine reviews as we are rated 4.4 starts on Reviews.io as we do not use trust pilot as its not connect to our website!
Order 278685
I ordered some pills, my order was rejected and they said I will be refunded in next 24-48 hours. Obviously no refund.I'm lucky it's less than 20£ but if you think to order from them, don't do it. A legit company,as they claim to be,doesn't operate like that.
18 juni 2025
Omdöme utan inbjudan
Svar från Online Pharmacy 4U
Thank you for your review — we're sorry to hear you're disappointed.
Your order was rejected by our clinical team, in accordance with UK pharmacy regulations, as part of our duty to ensure the safe supply of medication. As communicated, your refund was processed within the advised 24–48 hours timeframe on our end.
Sometimes, depending on your bank or card provider, it can take 2–5 working days for the funds to appear back in your account. If you haven’t yet received it, we kindly recommend checking with your bank directly.
We’d also welcome the opportunity to investigate this further — if you could contact us with your order number, we’ll be happy to confirm the refund status.
We are a fully licensed and regulated pharmacy, and we take both patient safety and customer service very seriously. Our goal is always to act transparently and professionally.
Terrible experience
Terrible experience, I think this website is a scam. I placed an order with them a week ago; and yes it was DEFINITELY from online pharmacy4u, order ref: 277492 for some eye drops. I got an email saying I would be notified once my order was dispatched, but still no email. I phoned the customer service number and was told they couldn't help and that I had to email them. Two emails later and I have been completely ignored. The website is terrible, the first time it let me log on to see if my item had been dispatched (it has not) and now it is saying my email is not regognised. This website is a scam. ADVOID!!!
18 juni 2025
Omdöme utan inbjudan
Svar från Online Pharmacy 4U
We’re genuinely sorry to hear about your experience and understand your frustration — but we would like to reassure you that we are a fully licensed and regulated UK pharmacy, and your order was not a scam.
Upon checking your order (Ref: 277492), we can confirm that it was successfully dispatched and delivered. You can view the full tracking information via Royal Mail here:
👉 Track Your Order – VF764382641GB
If you did not receive your delivery despite Royal Mail marking it as delivered, please contact your local delivery office directly, as they may be holding it or have left it in a safe place.
We're sorry to hear about the trouble you experienced with logging in and receiving email replies — we are currently reviewing response times to ensure better service going forward.
If you still need assistance, please email us at info@online-pharmacy4u.co.uk with your order number and we’ll be happy to help further.
Terrible service
Terrible service! Orders have been ignored or not delivered. Orders supposedly “on track” have never arrived. Cannot reach anybody on line to explain why. I have left my email and my details which nobody has replied to.
17 juni 2025
Omdöme utan inbjudan
Svar från Online Pharmacy 4U
Thank you for your feedback, and we're very sorry to hear about your experience.
However, we believe there may be some confusion, as you are not listed in our customer records. It’s possible you have mistaken us for another pharmacy, such as Chemist 4U or Pharmacy 2U, as we are a completely separate company named Online Pharmacy 4U.
If you do have an order with us, please contact our customer service team directly with your order number so we can assist you promptly. Otherwise, we kindly recommend reaching out to the correct pharmacy to resolve your issue.
Wishing you all the best,
Online Pharmacy 4U Customer Support
Vivienne Laver didn’t respond to your request
On June 21, 2025, you asked Vivienne Laver to move their review to the correct domain.
The reviewer didn’t respond to your update request before the deadline June 24, 2025.
Great customer service!
13 juni 2025
Omdöme utan inbjudan
Ignoring my emails regarding refund for rejected order
Order number 275032. Name on order is Karen Lynas. TrustPilot has automatically posted under Michael.
I carried out a consultation for a medication I had been prescribed before. The order was rejected and I was advised I would receive a refund within a couple of days. We are now at 3 weeks and I have not had one response to any of my five emails and the phone rings out then says they have no one to take the call. Absolute shambles. Stay clear.
UPDATE. Following your response via email first of all which was very apologetic and confirmed my refund would now be processed, this was only done this morning but your response below tries to state that this is my banks fault when you hadn't actually processed my refund until just after 9am this morning. Also the reason you have given for rejection is completely inaccurate as you had explained why at the time. You just didn't bother processing my refund until today. I will hopefully receive this soon.
29 maj 2025
Omdöme utan inbjudan
Svar från Online Pharmacy 4U
Thank you for your review and for providing your order number.
We’d like to clarify that your order was not approved for dispensing due to a mismatch in the names provided, which prevented us from completing the prescription safely in line with regulatory requirements.
As per our records, your order was refunded, and the transaction has been processed back to your original payment method. If you have not seen the funds appear yet, we recommend checking with your card provider, as some banks may take several working days to reflect the refund.
We’re sorry to hear you’ve had difficulty reaching us and apologise for the delay in response. We’re currently working to improve our response times during busy periods.
If you still need any assistance, please don’t hesitate to reply to this review or email us again referencing your order number.
Big scam! Order never received. Calls for refund being ignored.
I placed an order in January and received a shipment confirmation the next day. The delivery was supposed to be in 3-5 days. The order never arrived. I was travelling shortly after so it wasn’t until late February when I followed up with them. I was told that they had issues with stocking the items that I ordered and that they would ship as soon as it’s back in stock. Fast forward to June and I still haven’t received my order. I have sent them multiple follow up emails asking for a refund, which they are ignoring. Although it’s not a huge amount of money but I will report them to the relevant authorities as they are stealing from people and they should not be allowed to operate as a business!
31 januari 2025
Omdöme utan inbjudan
Svar från Online Pharmacy 4U
Thank you for your feedback, and we're truly sorry to hear about your experience.
We’d like to clarify that we are a fully licensed and regulated pharmacy, and we do not ignore or intentionally delay refunds. Your situation is not representative of the service we aim to provide, and we apologise if you felt let down.
From what you’ve described, it sounds like your order was affected by unexpected supplier shortages earlier in the year, which caused a longer delay than usual. We completely understand your frustration and agree that this should have been resolved more promptly.
Unfortunately, we cannot locate your order based on this review alone. Please contact us directly with your order number and full name, and we will prioritise this to ensure it is resolved — either through immediate dispatch or a full refund.
We are here to help and committed to making this right.
I used to use Pharmacy 2u but found the…
I used to use Pharmacy 2u but found the service to much trouble concerning medication not arriving on time and struggled to get hold of anyone to sort things. A friend recommended Pharmacy 4u and never looked back. Respectful at all times. Would recommend
12 juni 2025
Omdöme utan inbjudan
I have been using online pharmacy 4u…
I have been using online pharmacy 4u for sometime and find the service to be excellent. Easy to use and great delivery service. I used to use pharmacy 2u but had lots of issues with the service. Would defo recommend pharmacy 4u to anyone looking for a good service.
10 juni 2025
Omdöme utan inbjudan
Online pharmacy 4U not online pharmacy 2u
I had an amazing experience with Online Pharmacy 4 u ! From start to finish, the process was seamless and stress-free. I submitted my prescription, and not only was it completed quickly, but it was also delivered straight to my door in an incredibly timely manner. I used to be with online pharmacy 2u however the wait time were over a week and no communication. Would highly recommend using online pharmacy 4 u not 2 u
6 juni 2025
Omdöme utan inbjudan
Please do NOT order from these…
Please do NOT order from these Scammers. Ordered an in stock item on their website,
They took payment and we never received it. Won’t reply. If you research Online Pharmacy 4U it looks like they are permanently closed I have no idea why! Just is a dodgy company in my eyes. I lost £30. Please be careful.
Reply: well I’m telling you the order was in my husbands name and with Online Pharmacy 4U - I gave an HONEST response. End Of. I am reaching out to others to AVOID your company. You don’t respond to emails, we tried to call but your maillbox is full 😂
8 juni 2025
Omdöme utan inbjudan
Svar från Online Pharmacy 4U
Dear Lisa,
We're very sorry to hear about your experience and for any frustration caused. We want to assure you that Online Pharmacy 4U is an active and fully operational pharmacy, and we take every order and customer concern seriously.
We can not find you name or order on our system so please do contact us via telephone as we do believe you have the wrong pharmacy.
Please note we are NOT Pharmacy 2U, Chemist 4U etc. and for real genuine reviews please do visit our website where you can read genuine reviews from all our customers!
Wrong items sent with incorrect…
Wrong items sent with incorrect invoice,with other customers details .
Emailed customer service 3 time no response .
Just appalling , avoid at all costs
They say phone but you can not get through on there customer service number it just cuts you off I sent 4 emails with order number still no response
30 maj 2025
Omdöme utan inbjudan
Svar från Online Pharmacy 4U
Dear Ian,
We're very sorry to hear about your experience. This is not the level of service we aim to provide, and we take matters like this extremely seriously — especially when it comes to order accuracy and customer privacy.
We’ve checked our records and have not been able to locate any emails or messages matching your name or the issue described. Please do reach out to us by phone with your order number so we can look into this immediately and resolve it for you.
We’re committed to putting this right and ensuring your concerns are fully addressed.
Excellent service
Excellent service, speedy results and knowledgeable insight into the meaning of the results. I definitely recommend and will use again.
4 juni 2025
Omdöme utan inbjudan
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