Ordered a Mason Pearson Pocket Bristle Brush (Dark Ruby) and received the Bristle & Nylon version instead, a different, cheaper product. Sent 5 emails and made 2 phone calls over 10 days to "Ch... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Avoid- paid extra for next day delivery, as medical support needed to return to work. Wasnt posted for 4 days, arrived with me after a week. Customer service pointless, no apology or refund, said this... Se mer
This was my first experience using Online Pharmacy4u and I didn’t know what to expect. First purchase and it was incorrect. However, their team moved quickly to resolve my issue with an incomplete... Se mer
It's always risky buying medical items online, but so far, for the items I've bought throught them, I've found online-pharmacy4u.co.uk appears to provide what it offers - rather than mere lookalik... Se mer
Företagsinformation
Skrivet av företaget
Get the same genuine medicines delivered to your door in as little as 24 hours as you would from your GP - without the wait.
Kontaktuppgifter
London, Storbritannien
- 0207 100 3786
- info@online-pharmacy4u.com
- online-pharmacy4u.co.uk
3,1
Medel
484 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 43 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
This company are a disgrace.
This company are a disgrace.
Sent me the wrong item and when I asked for a refund they only offered me 15% unless I paid and returned the item myself! Absolutely disgusting, avoid this company if you want to receive the right item and don't want you money stolen.
14 augusti 2025
Omdöme utan inbjudan
Svar från Online Pharmacy 4U
Hello Rochelle,
We’re sorry to hear you were unhappy with your recent experience. We’d like to clarify that in this case, you had changed your mind about the product. We therefore offered you a free returns label so you could send the item back at no cost to yourself, and once returned, we confirmed we would provide a full refund.
Hopefully, this clears up any confusion regarding your 15g small cream tube. We always aim to resolve matters fairly and ensure our customers are satisfied.
Totally random what you actually receive
I sent a complaint email in June because they randomly sent out the wrong HRT, I didn't order it and have no idea why their system sent the prescription to the GP. I have not had a response. They have also sent me generic HRT when my prescription says it must be branded.
They recently sent me HRT without the applicator so they are not usable, I also emailed them asking for them to send the applicators but they have also not replied.
I am hoping by putting up a review perhaps they will respond to me. I dread using the company because I just don't know what I will get.
7 augusti 2025
Omdöme utan inbjudan
Svar från Online Pharmacy 4U
Dear Lottie,
It appears your review has been left for the wrong company. We are Online Pharmacy 4U, and we are not connected in any way with Pharmacy 2U or Chemist 4U.
Please direct your feedback to the correct company so they can assist you with your concerns.
For genuine review please visit our website directly.
Haven’t received my order and have…
Haven’t received my order and have contacted couple of times still no reply I’m absolutely devastated as I haven’t received my mounjaro this month because of them.
3 augusti 2025
Omdöme utan inbjudan
Svar från Online Pharmacy 4U
Thank you for your review. After checking our records, we can confirm that you have not placed an order with Online Pharmacy 4U. It’s possible that you may be confusing us with another company with a similar name, such as Pharmacy2U or Chemist4U, which are entirely separate businesses and not connected to us in any way.
We kindly ask that you redirect your review to the correct company so they can address your concerns, and remove this review from our page as it does not relate to our business.
Very professional
Very professional and efficient, lovely people.
Highley recommend
8 augusti 2025
Omdöme utan inbjudan
No issues at all
Obviously I had reservations given the overarching review status and I acted accordingly (paid by CREDIT Card in case of issues I'd have recourse via Mastercard).
Ordered £136.00 worth of purchases to arrive within 2 Working Days.
Absolutely no issues. Fast, efficient and competitively priced.
I can only judge my own experience.
6 augusti 2025
Omdöme utan inbjudan
After leaving my previous negative…
After leaving my previous negative review, this company have the audacity to say they have no records of my order and I must have made a mistake! Well I can assure you that I have your packaging and paperwork with my order number: 282344 order date: 10th July paid you £17.12 for 3 items and you sent one so you owe me £8.78 plus postage for the missing items. I phoned you and finally got through to someone who said I'm sorry but I'm just a pharmacist but I will pass your message on. Still no response! What a scam company. DO NOT USE!
10 juli 2025
Omdöme utan inbjudan
Svar från Online Pharmacy 4U
Dear Angela,
Thank you for your review & providing us with your order number so we could identify you, and we're very sorry for any confusion or frustration caused.
We have reviewed your order (No. 282344), and our records confirm that it was delivered in full and not missing any items. However, if you believe there has been a mistake, we’re more than happy to help clarify.
We can provide you with the full tracking information and photographic proof of the items you received. Please let us know if you’d like this sent to you directly.
We’re genuinely sorry if this has led to any misunderstanding and want to assure you that we take all concerns seriously. Please feel free to contact our support team again so we can resolve this matter promptly.
AVOID
AVOID
Item was delivered to wrong address. Not their fault but Royal Mail state that you have to contact the sender for them to make a claim. Have contacted and provided proof and they have chosen to ignore me.
25 juli 2025
Omdöme utan inbjudan
Svar från Online Pharmacy 4U
Dear Mel,
We're very sorry to hear about this issue and truly understand how frustrating it must be.
While delivery errors made by Royal Mail are outside of our direct control, we take full responsibility for supporting our customers through the resolution process.
If you've already provided proof of non-receipt, we assure you this has not been ignored—our team is actively reviewing all claims in line with Royal Mail’s investigation procedures.
Please email us again with your order number and any tracking details so we can ensure this is being followed up properly. We’re here to help and want to get this sorted for you as quickly as possible.
BEWARE
BEWARE ! order was rejected despite having a current prescription, had to chase them for a refund and they deducted £5.00, absolute rip off, read the other reviews and AVOID this company
1 augusti 2025
Omdöme utan inbjudan
Svar från Online Pharmacy 4U
Dear Kirsty,
Thank you for your feedback. We’re sorry to hear you were unhappy with your experience.
As clearly outlined under the "How It Works" section on our website, a £5 rejection fee applies in certain circumstances—such as when orders are submitted with false or incomplete information, or when they are rejected on medical or clinical safety grounds. Every prescription consultation is carefully reviewed by our qualified prescribing team in accordance with strict clinical and legal requirements.
We understand this may be frustrating, but our priority is always patient safety and compliance with medical guidelines. If you feel your case was wrongly assessed, please don’t hesitate to reach out to our team directly and we’ll be happy to re-review it.
Online Pharmacy 4U are always helpful…
Online Pharmacy 4U are always helpful and quick to reply to my emails, and the delivery service is always speedy. Thank you
25 juli 2025
Omdöme utan inbjudan
Will not use online-pharmacy4u again
Very disappointed in my whole experience with the company and service provided.
3 or 4 emails sent to get a replacement for the wrong item they supplied.
Item was returned to them in the same packaging as it was sent to me in and I was then informed when they received it back it looked used and they were not able to resell or give me a refund.
Order #102034
21 juli 2025
Omdöme utan inbjudan
Svar från Online Pharmacy 4U
Dear Andy,
Thank you for your message.
We’re genuinely sorry to hear that you are disappointed with your experience and we appreciate the opportunity to respond.
After thoroughly reviewing your case, we can confirm that the item you returned to us was not the item we dispatched, nor was it a product from our stock. Additionally, the item received was opened, used, and not in a resellable condition.
We must respectfully clarify that all our products are dispatched in sealed, brand-new condition, and we take great care in ensuring order accuracy. Upon return, our team documented the condition of the item, including photographic evidence, which clearly shows it had been used and was not the original product sent.
As a result—and in line with our returns policy—we were unable to issue a refund or replacement.
We regret that this matter has caused frustration, but we stand by our handling of this situation and are confident that the correct item was sent from our end.
Should you wish to review the photographic evidence or discuss this further, we’re happy to provide the necessary documentation.
Great prices and fast delivery
Great prices and fast delivery.
Messaged them because I thought the parcel hadn't shipped and they responded immediately showing me it had been delivered, so great response time for a mistake that was mine.
17 juli 2025
Omdöme utan inbjudan
All good
Order placed on a Monday. Was sent the following day. Received by Royal Mail the day after that. Excellent service. Will return for repeat prescription.
Thank you very much.
11 juli 2025
Omdöme utan inbjudan
Cancelled with no refund or communications. AVOID!
Placed order on 06 July. Cancelled 3 hours later. Promised to refund within 48 hours. Nothing. And no response to emails or calls. I see the same issues reported by others. Please avoid this company. Reported to Action Fraud. Established in March 2011. How have this company not been shut down and prosecuted in that time?
6 juli 2025
Omdöme utan inbjudan
Svar från Online Pharmacy 4U
We’re very sorry to hear you had a frustrating experience. Please be assured that we take all feedback seriously.
We always prioritise patient safety, and in some cases, we may need to carry out checks before proceeding with an order to ensure the medication is appropriate and safe. We understand this can cause delays, and we apologise for any inconvenience caused.
Regarding your refund — we can confirm that it was processed, and we kindly ask that you check your bank account or contact us directly if you need further confirmation.
We're also sorry to hear that you had trouble reaching us. Our customer service team is always here to help, and we are actively working to improve response times.
We value your feedback and hope to have the opportunity to restore your confidence in our service.
They were so helpful
They listened, understood and responded helpfully, with knowledge and insight.
After weeks of frustration with other online companies, I am relieved and grateful, especially to Philip.
9 juli 2025
Omdöme utan inbjudan
Очень оперативно работает,спасибо за…
Очень оперативно работает,спасибо за понимание.Быстро отвечает.Ошибочно отправила товар на другого человека.Написала письмо .Товар уже был отправлен.Но ,они быстро связались и поменяли имя получателя.Спасибо,команда.
7 juli 2025
Omdöme utan inbjudan
Amazing Customer service and very fast…
Amazing Customer service and very fast delivery.
2 juli 2025
Omdöme utan inbjudan
Worst possible company
Placed my order, it was accepted and my money was taken. The order was then rejected. I sent four emails, asking for my refund, each containing the order reference, my mobile number and email address. These were completely ignored. Don't waste your time trying to call them, they don't pick up. 10 MINUTES! after leaving a negative review on trustpilot, I get a sickening email from them saying they tried to contact me but were unable, customer care and satisfaction was a priority blah, blah, blah. So two faced. Also, i am a bit suspicious of all their website reviews.. Great this, great that. How many customers does this company swindle out of their money in a year. A lot, i suspect. Shop elsewhere, there are an abundance of decent businesses out there. Thank you Trustpilot!
23 juni 2025
Omdöme utan inbjudan
This company are a delight to order…
This company are a delight to order from. The service is spot on - reliable and speedy. I have used them on a number of occasions for hay fever medication. The range of items is very good with quality products at very competitive prices. On one occasion I had an incorrect item - after a brief email the response was so quick!! The resolution was excellent and there was no quibble or questions asked - I sent a photo of the invoice and item. Easily resolved. Just what I want from any business. Just all round fab !!
1 juli 2025
Omdöme utan inbjudan
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