Take your business elsewhere. Not worth your time and money. Sketchy af. They don't provide statements about your account holdings for any point before 2025. This is with an Account that existed... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
In general everything is ok and I am satisfied with the platform. Due to a new mobile device I had to change the 2FA authenticator (for the 2nd time) which is quite complicated with the required vid... Se mer
Företaget har svarat
Keine Plattform so gut wie OneTrading. Ich habe einige Plattform ausprobiert (u.a. Bitpanda, Kraken etc.) und muss feststellen, dass OneTrading am kundenfreundlichsten ist. KYC erfolgreich durchlaufe... Se mer
Företaget har svarat
Beim Support von One Trading hat mir Adriana sehr geholfen. Es war sehr einfach zu kommunizieren und habe Antworten immer in kürzester Zeit erhalten, n meistens taggleich. Sie hatte mir sogar Ang... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Where smart money does more.
Kontaktuppgifter
Grote Bickersstraat 74-78, 1013 KS, Amsterdam, Nederländerna
- onetrading.com
4,1
Bra
521 omdömen
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Problem with fiat transfert
Problem with fiat transfert. Very prompt, clear and informative answers of the support service that helped me to solve it.
27 januari 2025
Omdöme utan inbjudan
Svar från One Trading
We appreciate your positive review and feedback! If you ever need assistance in the future, don't hesitate to reach out. 😊
SEPA Überweisung
Bei meinem Problem mit einer SEPA Überweisung wurde mir sehr schnell, sehr freundlich und kompetent geholfen.
27 januari 2025
Omdöme utan inbjudan
Svar från One Trading
Vielen Dank für deine großartige Bewertung!
My Problem with verification was solved…
My Problem with verification was solved very easy with your help. Thank you
23 januari 2025
Omdöme utan inbjudan
Svar från One Trading
thank you for your positive feedback and great review!
Horrible service - avoid!!
From an OG user...NO service despite the high amount invested - slow replies - hands off this crappy platform! I wouldn't recommend this platform even if they paid me 1 BTC
21 januari 2025
Omdöme utan inbjudan
Svar från One Trading
Hi,
Thank you for providing your details. I was able to locate your ticket and can confirm that our compliance team reached out to you on the 16th of January with a compliance request. While that request was open and compliance checks were ongoing, we were unable to address your other questions until those checks were completed.
We assumed that this was clear from the first email sent in that conversation, but if it wasn’t, I sincerely apologize for any confusion. I will share this feedback internally to ensure that we rewrite the initial email to make it clearer that until the requested documents are provided, services might be restricted.
Your case has now been resolved, and I’m truly sorry for the negative experience. Please don’t hesitate to let me know if there’s anything else I can do for you.
Best regards,
Adriana
My experience was very positive
My experience was very positive. Customer services responded in timely manner and was very helpful to resolve my queries and KYC concerns.
21 januari 2025
Omdöme utan inbjudan
Svar från One Trading
Hi Pierre, thank you for your wonderful review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.😊
Weekend log in problems are a nightmare…
Weekend log in problems are a nightmare with one trading absolutely no help at all..
You send them an email and it says they will reply within 24 hours which is useless if you need to trade.. this is the only way to contact them :(
Had a email over the weekend and it looks like you cannot have one trading account if you live in the UK anymore.
We were not sent any information about this only when we logged in and could not access our funds and then emailing them asking what was going on did I get this information.
Emailed them again 12 hours ago and just now 11am 20 Jan 2025 no access to my funds or crypto.
Let see how long it takes to get my crypto and funds back
20 Jan 2025 seem to be getting one email a day. Replied to the email they sent almost immediately but no reply so far
Phone number might help!
21 Jan 11.11am still no reply
19 januari 2025
Omdöme utan inbjudan
Svar från One Trading
Hi, thank you for your comment! Could you please provide your ticket number so I can look into this for you?
All UK users were informed in advance that their accounts would need to be closed due to regulatory requirements and clear instructions were provided to ensure a smooth process for withdrawing assets.
If you provide your ticket number, I can check exactly when the email was sent to you and confirm the details. While I am confident the email was delivered, it’s possible it may have landed in your spam folder, but I can also verify this in the data logs.
Regarding response times from our support team, when you open a ticket, you receive an automated email outlining our expected response times. Currently, these are 24-48 hours, depending on the volume of requests, though they may take slightly longer over the weekend due to limited team availability. I apologize for any inconvenience caused and will ensure your feedback is passed along.
Please share your ticket number so I can assist you further—I’m here to help!
KI Antworten total sinnlos
Die KI generierten emails haben mir genau nichts gebracht, mein Problem hat sich von alleine wieder gelöst.
9 januari 2025
Omdöme utan inbjudan
Svar från One Trading
After reviewing our support system, I wasn’t able to find a ticket under your first and last name. This leads me to believe there might have been an error, and the review may have been left on the wrong company’s profile.
For clarification, when you open a support ticket with us, you receive an automatic confirmation message. After that, all further communication is handled directly by a real member of our customer care team who will personally manage your case.
If this was a genuine mistake and the comment was meant for another company, we kindly ask you to consider removing the review. If, however, you do need assistance from One Trading, please ensure that you open a support ticket with us, as I couldn't find one.
Best,
Sandra
Help was provided in all matters
Help was provided in all matters. Detailed and understandable communication. Very nice and friendly. Thank you very much.
15 januari 2025
Omdöme utan inbjudan
Svar från One Trading
We appreciate your positive review and feedback! If you ever need assistance in the future, don't hesitate to reach out. 😊
Very quick response and helped me…
Very quick response and helped me exactly with what I needed!
14 januari 2025
Omdöme utan inbjudan
Svar från One Trading
We appreciate your positive review and feedback! If you ever need assistance in the future, don't hesitate to reach out. 😊
Kompetente und schnelle Antwort.
11 januari 2025
Omdöme utan inbjudan
Svar från One Trading
Vielen Dank für deine großartige Bewertung!
Ich hatte Probleme mit der Überweisung…
Ich hatte Probleme mit der Überweisung von meinem Konto auf One Trading.
Der Support hat mir dabei sehr schell und kompetent geholfen.
Danke!
9 januari 2025
Omdöme utan inbjudan
Svar från One Trading
Hallo Alois, vielen Dank für deine großartige Bewertung. Dein Feedback bedeutet unserem Team sehr viel. Es sind Kunden wie du, die uns motivieren, weiterhin einen guten Service zu bieten. Zögere nicht, dich bei Fragen in der Zukunft wieder an uns zu wenden!
Fast and friendy Personal Help.
5 januari 2025
Omdöme utan inbjudan
Svar från One Trading
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Krypto Transfer
Ich hatte Probleme mit dem Transfer von One Trading zu Bitpanda.
Der Support von One Trading hat mir sehr geholfen eine Lösung zu finden.
Vielen Dank
20 december 2024
Omdöme utan inbjudan
Svar från One Trading
Vielen Dank für deine großartige Bewertung!
You can buy long positions in FOUR…
You can buy long positions in FOUR different currencies, no more, no less. What a great trading platform.......
EDIT for response: I rather use a crypto exchange that you can actually buy crypto with. You have great design that is appealing to unskilled traders like me, but I doubt it's very useful.
6 januari 2025
Omdöme utan inbjudan
Svar från One Trading
Hello,
it seems like you might need some support as you begin your trading journey. From your comments, we see that you’re a beginner, and that’s completely okay - everyone starts somewhere!
We offer a range of products, including the opportunity to buy over 100 different currencies, including crypto. It sounds like you might need some guidance on how to navigate and use our platform to its full potential. If you’re interested in learning more about our products and the benefits they offer, we encourage you to reach out to our customer care team for personalized support.
We previously requested your email so that we could contact you directly and assist further, but we didn’t receive a response. Without that, we’re limited in how we can help right now. However, if you’d like to find out more about how to buy crypto or explore our platform, please don’t hesitate to get in touch with our team.
We’re here to help and look forward to supporting you.
Ana
Schnell und absolut hilfreich, sehr zu empfehlen
Ich wollte eine Rückzahlung auf mein Konto vornehmen, bekam aber meine eMail zur Bestätigung nicht. Daher scheiterte der Transfer. Der Help Support löste das Problem binnen kürzester Zeit und war somit eine große Hilfe. Vielen Dank!
30 december 2024
Omdöme utan inbjudan
Svar från One Trading
Hallo Ralph, vielen Dank für deine großartige Bewertung.🙏Dein Feedback bedeutet unserem Team sehr viel. Es sind Kunden wie du, die uns motivieren, weiterhin einen guten Service zu bieten. Zögere nicht, dich bei Fragen in der Zukunft wieder an uns zu wenden!
I closed my account
My account was unused after the big changeover in December 2023 to January 2024 and the export of all cryptos. Since then I have been on another platform where I can trade the various cryptos in my portfolio.
+: Fast support, in the end and with a lot of effort everything was handled to my satisfaction.
-: it needs support, new few different coins, the changeover to the new platform was rather chaotic and without sufficient prior information.
31 december 2024
Omdöme utan inbjudan
Svar från One Trading
Hello, thanks for your feedback and review! Your input is very valuable to us and we will make sure your voice is heard within the company.
Excellent support by Adriana
Excellent support by Adriana. Thank you very much!
27 december 2024
Omdöme utan inbjudan
Svar från One Trading
Hi Wolfgang, thank you for your wonderful review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.😊
Sehr hilfreicher Kontakt.
Sehr hilfreicher Kontakt.
Problem wurde zur vollsten Zufriedenheit gelöst.
23 december 2024
Omdöme utan inbjudan
Svar från One Trading
Vielen Dank für deine großartige Bewertung!
Excellent support
I am very happy with the support. First getting a direct reply informing me that my issue is being addressed and without further complications my request was addressed. I am aware that a lot of tickets are generated each day, so the time to get my matter resolved was very acceptable. Finally also checking with me that all has been resolved to my content.
So many thanks and keep up the excellent support.
23 december 2024
Omdöme utan inbjudan
Svar från One Trading
Dear Thorsten, thank you so much for taking the time and giving this great feedback! Your satisfaction means the world to us. It's users like you who motivate One Trading team to push for the best. If you ever need assistance in the future, don't hesitate to reach out!
Good support via email
Communication with Adriana (via email) was easy and helpful. response time was great ! Very good service, easy and quick, friendly and polite.
20 december 2024
Omdöme utan inbjudan
Svar från One Trading
Thank you for your positive feedback and kind words, Maximilian. Your satisfaction is our priority!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.