We have been using one provider for more than 5 years, but their support is getting low day by day. To get best support we subscribed to their VIP Support but we are not getting it. Our servers are d... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
tutto impeccabile nulla da contradire, salvo la mancanza della lingua italiana ma non e un grosso problema
Schlechtes Abuse Management. Abuses werden vom Provider nicht gelesen und Server einfach gesperrt. Auch wenn der Abuse fehlerhaft ist. Der Support ist sehr langsam und brauch teilweise 12std u... Se mer
Företaget har svarat
Bons servidores, mas o tempo de resposta aos tickets é muito alto. O suporte 24/7 é mentira, passei o fim de semana todo sem obter resposta. Meu servidor ficou em processo de instalação durante o fim... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
With over 140 datacenter locations in the world, OneProvider is your one stop for dedicated server hosting solutions in the location of your choice.
Kontaktuppgifter
H7R 1S4, Laval, Kanada
- oneprovider.com
2,8
Medel
671 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 16 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Unacceptable Service and Lack of Transparency
I had a very disappointing experience with OneProvider. My service was suspended due to a lack of funds. To resolve this, I added 15 euros to my account. The payment was accepted, the service was briefly unsuspended, but then immediately suspended again without any explanation.
What’s even more concerning is that suspended virtual machines (VMs) cannot be deleted, leaving users without any control over their resources. This feels both unfair and questionable.
I have now requested account termination, a refund, and the deletion of my personal data under GDPR’s Right to be Forgotten. I am still waiting for a response.
The lack of transparency and poor handling of payments make it hard to recommend OneProvider. Proceed with caution.
17 december 2024
Omdöme utan inbjudan
Svar från OneProvider.com
Hello Magnus,
Thank you for sharing your feedback. Unfortunately, we were unable to locate your ticket to fully investigate the issue surrounding the suspension of your server. If you could kindly provide the ticket number, we would greatly appreciate it as it will help us understand what went wrong and ensure that such issues are addressed.
If your account has already been terminated and your personal data deleted, we would like to extend our most sincere apologies for the inconvenience this has caused. Should you ever consider giving us a second chance, we are committed to doing everything necessary to regain your trust.
Best regards,
Une aide qui s'engage, jusqu'à développer un tutoriel
J'ai recu de l'aide par le moyen d'un tutoriel bien détaillé avec des lignes de commandes pour couvrir toutes les éventualités liées à mon problème, c'est une idée absolument géniale qui ma permis de regler mon probleme.
5 december 2024
Omdöme utan inbjudan
Svar från OneProvider.com
Bonjour Evan Leblanc,
Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que le tutoriel détaillé vous a permis de résoudre votre problème. Nous mettons un point d'honneur à fournir des solutions complètes et efficaces, et votre satisfaction est notre plus grande récompense.
N'hésitez pas à revenir vers nous si vous avez d'autres questions ou besoins d'assistance à l'avenir. Je vais d'ailleurs transmettre votre message à la personne qui a pris en charge le ticket.
Bonne année et nous vous adressons nos meilleurs vœux !
Ordered a simple dedicated server for a…
Ordered a simple dedicated server for a project and was delayed two days past the eta then just canceled the server. sounds like they advertise servers then cant figure out how to bult them when purchased. stay away from this company.
3 december 2024
Omdöme utan inbjudan
Svar från OneProvider.com
Hello Michael Roberts,
Thank you for sharing your feedback. We understand how frustrating delays can be, especially for critical projects. After reviewing the details associated with your order, it appears that an error in our inventory system led to the server being unavailable for delivery, despite the initial ETA.
Please accept our sincerest apologies for the inconvenience this has caused. We take full responsibility and are committed to improving our processes to ensure such issues do not happen in the future. Your feedback is invaluable, and we appreciate your understanding as we work to better meet our promises.
Best Regards.
Svar från OneProvider.com
Hello,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience with our services. To better understand and address your concerns, could you please share your ticket ID or provide more details about the issues you encountered?
Your input is invaluable to us as we strive to improve and deliver the best possible service. We appreciate your time and hope to have the opportunity to make things right.
Best regards,
BAD SUPPORT 🤮
Bad support, support reply 2 days after submit question. LAZY IDIOT PEOPLE WORK HERE!!!!! 🤮🤮😡
7 november 2024
Omdöme utan inbjudan
Svar från OneProvider.com
Hello Tahap,
We sincerely apologize for the negative experience you had with our support team. Could you please share the ticket ID so we can review the issue internally and work on improving our service?
If you prefer not to provide the details, we completely understand. Regardless, we deeply regret the inconvenience caused and want to assure you that we are committed to providing you with the support you deserve. We hope you'll consider giving us another chance to make things right.
Best regards,
Great Data Centre
I had never heard of oneprovider.com before, found it only a few days ago on the Internet.
Its support staff is the best I have ever had from other Data Centres, and both its cloud VPS and dedicated servers are great.
5 stars from me!
8 november 2024
Omdöme utan inbjudan
Svar från OneProvider.com
Hello,
Your kind reviews truly warm our hearts. I’ve made sure to forward your message to our support team, and I’m sure they will be thrilled to see it.
At Oneprovider, we’re always delighted to see the good old word of mouth spreading positivity and bringing in new customers. We love welcoming new faces and remain committed to offering our customers the best prices on the market.
Stay awesome,
Kindest regards.
Miss Anne was able to understand…
Miss Anne was able to understand exactly what was required, an excellent professional. Once again I recommend it.
A word to Miss Anne, congratulations on your promptness.
24 oktober 2024
Omdöme utan inbjudan
Svar från OneProvider.com
Hi Rui Matos Pinheiro,
Thank you for taking the time to leave such a wonderful review. We're thrilled to hear that you received the support you needed for your project. I've shared your kind words with Anne, and I’m sure she’ll be delighted to see them.
If you ever need assistance in the future, our support team is always here to help to the best of their ability.
Wishing you good health,
Warm regards.
Singapore OneCloud is trouble we had…
Singapore OneCloud is trouble we had lose many amount of revenue otherwise good.
Thank you.
17 oktober 2024
Omdöme utan inbjudan
Svar från OneProvider.com
Hello Mohamadu Mufees,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience at our Singapore location and sincerely apologize for any inconvenience caused. Please know that we are constantly striving to improve our services and the quality of our facilities. We truly hope you’ll consider giving our Singapore location another chance in the future.
Kindest regards.
Excelent services and support
Servers great so far and excellent support to help you fine tune servers for your purposes
15 oktober 2024
Omdöme utan inbjudan
Svar från OneProvider.com
Hello Hector De Sousa,
We're glad to hear that our servers meet your expectations! Our support team is always happy to go the extra mile to assist our customers to the best of their abilities.
Stay awesome,
Best regards.
OneProvider is an absolute disaster. IPs are blocked in the UK. Customer service is atrocious
OneProvider is an absolute disaster. Their customer service is atrocious—instead of fixing problems, they waste your time blaming you. On top of that, they’ve threatened to suspend my server for no valid reason, which is beyond unacceptable.
To make matters worse, Most of their IP addresses are blocked by UK ISPs during football matches, leaving your server completely inaccessible when you need it most.
Their go-to excuse for not fixing servers is blaming everything on IPTV. They accuse everyone of running IPTV servers, using it as a way to take your money without actually fixing the server you paid for. After checking Trustpilot reviews, it's clear that many others have been falsely accused of IPTV, even when it had nothing to do with their issue.
When I asked for proof of a complaint, they admitted there wasn't any on my server.
3 oktober 2024
Omdöme utan inbjudan
Svar från OneProvider.com
Hello Raja,
Thank you for reaching out. I’m sorry to hear about your concerns. Please understand that abuse, including IPTV-related violations, is a serious matter and explicitly outlined in our TOS as something we cannot tolerate.
If you believe you have been unjustly affected by a report, I encourage you to contact our abuse team directly. They will be able to investigate the matter further and assist you accordingly.
Kindest regards.
Svar från OneProvider.com
Hello,
We're thrilled to hear that you're satisfied with our service! Your satisfaction is our top priority, and we remain committed to providing exceptional service at the best possible price.
Stay healthy,
Best regards.
They advertise the unmetered server and…
They advertise the unmetered server and then they block you for order more, dont give you any options or anything
25 september 2024
Omdöme utan inbjudan
Svar från OneProvider.com
Hello Johnatan Galaviz,
Thank you for your review. While we do offer unmetered servers, please note that some of them operate under a fair usage policy. I reviewed your account but could not find any ticket related to this situation. If you believe your account has been blocked, we encourage you to open a support ticket so that our team can thoroughly investigate the matter for you.
Wishing you a wonderful weekend.
5 Star Provider
Super easy to use, Very competitive rates, insane amounts of locations, just flawless
16 september 2024
Omdöme utan inbjudan
Svar från OneProvider.com
Hello,
Thank you so much for your amazing review! We're really happy to hear that you found our service easy to use and that our rates and locations exceeded your expectations. Your kind words truly motivate and we truly appreciate your support!
Have a wonderful day,
Good provider, for people with experience.
From my experience with this provider, I had only best experiences, because I was just going use the dedicated server without any features.
But like any other customers, I encountered issues too. luckily they were small and could be easy to fix.
Like a review said before I had problems with os installation being frozen or stuck, but after some tickets they managed to "cancel the os installation process" and give me the ability to reinstall the os again and it worked.
This provider is a resell, yet this is not for friendly users, maybe I would recommend this provider to someone who has decent knowledge about servers and know how to resolve most of the problems themselves, a good provider with good offers(you get what you paid and it comes to support too), I would recommend it to others, but only if you are tech savy or a expert.
EDIT: I forgot to mention if you gonna rent over the weekend a dedicated, expect delivery eta, they don't work weekends like nay others humans. and probably their automatic system inventory can't do itself, so they must do it manually.
EDIT 2:
I had problems with additional ip, and couldn't connect it to proxmox, but luckily Alexei helped me!
6 juli 2024
Omdöme utan inbjudan
Svar från OneProvider.com
Dear Mihaidev,
Thank you so much for your kind and thoughtful review!
We’re really happy to hear that your overall experience has been positive, and that we were able to help resolve any issues that came up along the way.
Since we offer unmanaged servers, it’s true that having a bit of technical know-how can go a long way and is preferred, but we do our best to guide and assist our customers if and when help is needed.
It's good to know that our team is working 24/7 but is limited in numbers after-hours and during the weekend which can in fact result in longer wait times. We're hoping to expand our team with time in order to fill this gap.
Your feedback means a lot to us, and we’re always here to improve and assist whenever needed. Thank you again for recommending us and for your continued support!
Wishing you a wonderful day and warmest regards,
Good service
16 juli 2024
Svar från OneProvider.com
Hello Greg,
Thank you for leaving us a 5 star review!
Reviews like yours make our day and we appreciate the time you took to write it.
Please don't hesitate to reach out to us should you need any assistance. We're here to help!
Warmest Regards,
They've got quick support response time…
They've got quick support response time and very helpful staff.
5 augusti 2024
Omdöme utan inbjudan
Svar från OneProvider.com
Hello Kenan,
Thank you for taking the time to leave us such a great review!
It means a lot to the team and we hope to continue meeting and exceeding your expectations.
Wishing you a wonderful day,
Excellent pro-active provider with a…
Excellent pro-active provider with a very good response time.
28 juli 2024
Omdöme utan inbjudan
Svar från OneProvider.com
Hello John,
Reviews like yours make our day and we're so very appreciative you took the time to write about your great experience. It motivates and pushes us to continue innovating and providing the very best quality service as we possibly can for our customers.
Our hope and goal is to always exceed your expectations.
We're here to help if you need it!
Warmest Regards,
Excellent client service
I would like to share my experience with this provider.
So far the assistance to my requests has been timely, they respond quickly and provide solutions to the problems.
As a suggestion on my part, I recommend creating a mechanism that allows you to set up the servers in less time, but otherwise excellent.
Greetings
25 juli 2024
Omdöme utan inbjudan
Svar från OneProvider.com
Hello Ruben,
Thank you for your stellar review!
Your words mean a lot to the team and we appreciate the time you took to let your sentiments be known.
Your feedback is invaluable to us and your suggestion has been noted.
Please do not hesitate to reach out to us should you need any assistance.
Wishing you a wonderful day,
Customer service is excellent .
Customer service is excellent ..
Servers are priced the best, not expensive at all, especially if u need to get online ASAP.. very little down time if at all.. in short, I didn't experience any down time, so that's overall a big plus .. any or all issues addressed pretty quickly, a very satisfying experience
Thanks
Greg P
26 juli 2024
Omdöme utan inbjudan
Svar från OneProvider.com
Hi Greg,
Thank you for taking the time to leave us such an awesome review! We do our best to make sure everything runs smoothly for our customers and it makes us so happy to know you are satisfied with both our services and our pricing.
Please don't hesitate to reach out to us should you need anything; we're here to help.
Kindest Regards,
The only complaint I have is the delay…
The only complaint I have is the delay in support, with advanced technology there could be a real-time chat support system, tickets are out of date.
23 juli 2024
Omdöme utan inbjudan
Svar från OneProvider.com
Hello Cleiton,
Thank you for leaving us your good and honest review.
It is true that our support system can be slow at times.
Depending on the time of day and the influx of tickets, wait times can be a little longer than we would like.
Tickets are answered in the order the are received by all available agents. Depending on the complexity of the issue at hand or the support needed, wait times can further suffer in consequence.
Our team is working around the clock to answer customers as quickly as humanly possible and we appreciate everyones patience and understanding.
Kindest regards
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.