We have been using one provider for more than 5 years, but their support is getting low day by day. To get best support we subscribed to their VIP Support but we are not getting it. Our servers are d... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
tutto impeccabile nulla da contradire, salvo la mancanza della lingua italiana ma non e un grosso problema
Schlechtes Abuse Management. Abuses werden vom Provider nicht gelesen und Server einfach gesperrt. Auch wenn der Abuse fehlerhaft ist. Der Support ist sehr langsam und brauch teilweise 12std u... Se mer
Företaget har svarat
Bons servidores, mas o tempo de resposta aos tickets é muito alto. O suporte 24/7 é mentira, passei o fim de semana todo sem obter resposta. Meu servidor ficou em processo de instalação durante o fim... Se mer
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Informationen kommer från olika externa källor
With over 140 datacenter locations in the world, OneProvider is your one stop for dedicated server hosting solutions in the location of your choice.
Kontaktuppgifter
H7R 1S4, Laval, Kanada
- oneprovider.com
2,8
Medel
671 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 16 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
远离这个服务器商
非常糟糕，支持极其缓慢和低效，每次回复至少24小时以上，bug随处可见，自动安装系统程序只会把系统安装到hdd，即使你拥有nvme
10 juli 2025
Omdöme utan inbjudan
I had my server a while now an…
I had my server a while now an End-of-Life OS (CentOS). All I needed was a simple reinstall with a supported OS and to restore my data — a routine task with any provider.
What followed was a week of chaos:
The OS reinstall attempt broke the server.
Support couldn’t fix it and offered a replacement — but no servers were actually available.
I was offered a refund, but I requested account credit instead to reorder a Different server.
That new server also failed to install an OS multiple times.
I had to open several tickets, with very slow responses, often waiting days for basic help.
This entire situation could have been avoided if the control panel worked properly and if support was remotely responsive. Why should the customer lose out because of your system issues and poor availability?
I've lost a full week trying to do something that should take minutes, and there’s been no real offer of compensation for the time, stress, and disruption.
Extremely disappointing experience. OneProvider seriously needs to fix their platform and support process.
31 maj 2025
Omdöme utan inbjudan
The abuse department is poorly trained…
The abuse department is poorly trained and late
They suspended my server immediately without knowing the reason
I went to find out the reason after it was already suspended, they put it in RescueCD mode and it took more than 24 hours for them to tell me the root password.
The DMCA abuse was completely invalid, it was simply a shortened link, in other words, there was no infringing content on my server.
And if I had known, I would have simply resolved it.
3 maj 2025
Omdöme utan inbjudan
Svar från OneProvider.com
Hello,
Our stance regarding abuse is well documented on our website under the terms of service page. When it comes to abuse reports, the trust and safety team must act under the local laws. You might feel that it is unfair, but we simply cannot tolerate abuse of any type or form being generated on our services.
With that said, I was unable to locate your ticket ID based on the information I have here. If you feel the way the trust and safety team handled your case was incorrect and that the abuse was a false claim, please open a new ticket to explain the situation with the ticket ID as
a reference. We will be able to investigate further and do the necessary to provide the proper training to the agent in question to avoid a similar situation in the future.
Thank you for your understanding, and I hope to hear from you soon.
Good VPS in my experience so far with OneProvider
I was recommended to try OneProvider and so far, no issues, well except for when Spain and some parts of North Africa went offline due to an outage. In that situation, not OneProvider at fault, that is for sure. My VPS in Morocco serves its purpose and thank you for this excellent service.
29 mars 2025
Omdöme utan inbjudan
Svar från OneProvider.com
Hello Niall,
Thank you for your review!
We’re glad to hear that you're enjoying our OneCloud instance service.
Wishing you a great day ahead!
Stealing
They make double charges (for the same service for the same month) and then they suspend the service when you dispute the double charge.
EDIT 1
Do not be fooled by the kind answer here. They have a very different tone when answering privately, and they twist the truth in their own favor.
After opening a paypal dispute for the double charge, they immediately proceeded to suspend my service.
Because of that I opened a second dispute because they suspended my service. To my surprise they used my second dispute to justify service suspension, and refuse to aknowledge that the second dispute has been caused by their suspension (both tickets and paypal disputes have timestamp on them, so they can hardly not see the correct sequence of events).
Since they claim I am disputing a payment attached to a wrong invoice because it refers to a past month, I asked them to provide the invoice relative to the month for which the service has been suspended, which they refused to provide. The supposed reason is "because it has nothing to do with the second dispute", but they din't think twice suspending the service when I was disputing a double charge for the same service (for the same month).
On top of that they accuse you of using the service for free (because I disputed a suspended service).
No attempt of contact was made before suspending the service, while I made an attempt to ask for a refund using their own ticketing system (they didn't answer at all).
22 april 2025
Omdöme utan inbjudan
Svar från OneProvider.com
Hello,
I have located your support tickets and would like to address your concerns.
Firstly, we sincerely apologize for the inconvenience caused by the double charge on your service. I can confirm that the second charge was refunded to your account balance as a credit.
I also noticed that you requested a withdrawal of these funds. However, instead of waiting for the refund process to complete, you initiated disputes on all of your invoices, rather than solely disputing the invoice related to the double charge.
Please be aware that disputing payments can lead to the suspension of associated services, including unrelated servers. We trust you understand that we are unable to continue providing services without proper payment.
Once again, we apologize for the initial billing error and appreciate your understanding.
If you have any further questions or need assistance, feel free to reach out.
Wishing you a great day ahead!
To add to your last editing:
Your current service is suspended because of the unjustified disputes you created. When you dispute your transaction paying for your active services, the services get suspended until the dispute is cleared. The current invoice is for the period of February to March which has already been provided entirely. We can't refund a service period that you used in its entirety and we can't let the server remain active while you dispute that service period.
Outages are ridiculous so many problems…
Outages are ridiculous so many problems and issues with this provider wouldn’t recommend this service to anyone!!!
10 april 2025
Omdöme utan inbjudan
Svar från OneProvider.com
Hello,
We were unable to identify your account based on the information provided, and we couldn't locate an associated support ticket.
We've reached out previously to request additional details but haven't yet received your response. Please contact us so we can assist you further.
Thank you for your cooperation!
can't fix the server problems
11 april 2025
Omdöme utan inbjudan
Svar från OneProvider.com
Hello,
We weren’t able to locate your account based on the information provided, and we couldn’t find a related support ticket.
We’ve reached out previously in hopes of getting more details about your account, but haven’t received a response. When you're ready, please contact us — we're here to help!
Thank you!
TRASH SERVICES
TRASH SERVICES! THE SERVER WE RENTED WENT OFFLINE BACK TO BACK TO BACK FOR THE PAST 2 DAYS. AVOID THIS SERVICE AT ALL COST
11 april 2025
Omdöme utan inbjudan
Svar från OneProvider.com
Hello,
I was unable to locate your account using the information provided and could not find a related support ticket.
We’ve tried reaching out to gather more details about your account, but haven’t received a response. Please contact us at your earliest convenience so we can assist you further.
Thank you!
Unbelievable amount of downtime Costing…
Unbelievable amount of downtime Costing me my patients and time
11 april 2025
Omdöme utan inbjudan
Svar från OneProvider.com
Hello,
I was unable to locate your account using the information provided and could not find a related support ticket.
We’ve tried reaching out to gather more details about your account, but haven’t received a response. Please contact us at your earliest convenience so we can assist you further.
Thank you!
Degusting server provider
Degusting server provider. Our server has been offline for several days due to a network issue and they cannot fix it!!
11 april 2025
Omdöme utan inbjudan
Svar från OneProvider.com
Hello,
I was unable to locate your account using the information provided and could not find a related support ticket.
We’ve tried reaching out to gather more details about your account, but haven’t received a response. Please contact us at your earliest convenience so we can assist you further.
Thank you!
Orders are allowed to be placed on "out of stock" configurations
Good provider except when it comes to fulfilling orders.
Everything has been fine with my server I original ordered from them 1-2 years ago. However, recently I went to order a new server. Paid for a full year, no indications of it being sold out or anything over multiple days, even after ordering the website still showed more servers in that configuration was available. While waiting for the server to be delivered I get a support ticket claiming the configuration wasn't available. After replying to the ticket asking for more information they claimed "Sometimes stock can be at maximum count and you happened to order right before it ended so the page didn't have time to update". I ask then, why did it still say it was available even after I placed my order as well?
It seems to me like they are showing servers that are not really available to try to beef up there listings.
31 mars 2025
Omdöme utan inbjudan
Svar från OneProvider.com
Hello,
I was unable to locate your account using the information provided and could not find a related support ticket.
We’ve tried reaching out to gather more details about your account, but haven’t received a response. Please contact us at your earliest convenience so we can assist you further.
Thank you!
Svar från OneProvider.com
Hello Pavlo Komarov,
We are glad you are enjoying our OneCloud instances!
Please do not hesitate to reach out to our support team if you have any issues!
1 étoile
1 étoile , par obligation !
Service catastrophique
Serveur commandé le 23/2/25 Location Amsterdam , nous somme actuellement le 4/3/25, toujours pas livré,( en attente)
Ouverture de plusieurs tickets au service livraison , qui vous dit que la requête est transmise au service livraison (ah ah !), jamais de retour sur les demandes de livraison ou même la demande d'annulation et remboursement pour non livraison .
c'est vraiment un service catastrophique !!
4 mars 2025
Omdöme utan inbjudan
Svar från OneProvider.com
Bonjour,
Nous tenons à nous excuser pour le retard concernant la livraison de votre serveur.
Actuellement, nous rencontrons des difficultés liées à la livraison de certaines configurations, en raison de divers problèmes rencontrés avec nos centres de données, tels que des délais de livraison prolongés, un manque de serveurs ou de composants nécessaires à la configuration.
Nous assumons pleinement la responsabilité de cette situation et nous en excusons sincèrement.
Nous vous remercions de votre compréhension et, si vous le souhaitez, vous pouvez envisager de renouveler votre demande de service ultérieurement.
very fast and on-point to help you
24 februari 2025
Omdöme utan inbjudan
Svar från OneProvider.com
Dear Damian,
We are glad that you are enjoying our services and the quality of support that we offer!
Thank you for the review and stay awesome!
Server is stable so far.
Server is stable so far.
Have to admit though, support is appallingly slow. Had to pay for express tickets to get a response.
Took over 24 hours for a simple reinstall to which I had no credit despite it being an issue their side.
12 februari 2025
Omdöme utan inbjudan
Svar från OneProvider.com
Dear Adam,
We understand that waiting for a resolution can be frustrating, but our support team is working hard to resolve cases as quickly as possible.
Please note that tickets are handled in the order they are received.
Even seemingly simple cases, such as a failed reinstallation, may involve deeper underlying issues that require more time to diagnose and fix. For those who need immediate assistance, express tickets allow users to bypass the queue, which is why they come at an additional cost.
I attempted to locate your ticket and account using the name I have on file, but I was unable to find it. If you could provide us with the ticket ID, we would be happy to investigate further to assess whether the resolution time was unreasonable and ensure that similar delays do not occur in the future.
Hope you understand.
Kind regards.
The support is very nice and reactive
The support is very nice and reactive. It's always a good thing to make diagnostics as precise as possible, in that case, the support quality exceed requirements (faulty hard drive changed in less than an hour). When there are instabilities (faulty PSU) it can take a few days, but this is harder to diagnose (we were at a loss, but it took time even for them). I advise monitoring using your own solution, which is always recommanded for dedicated hardware (we use Zabbix).
12 februari 2025
Omdöme utan inbjudan
Svar från OneProvider.com
Dear Raynald,
We are happy to see that our support met your expectations. As you perfectly stated, our support team is always immensely grateful to our customers for providing as much information as possible when encountering issues. This usually allows for a faster resolution and, in turn, helps us achieve the level of satisfaction our customers expect. Your recommendation for monitoring software is great, and it's definitely something we encourage our customers to use!
Stay awesome!
Bad Service Experience
I've changed third server. I've first one changed due to old version, that was my mistake. Second server caused DNS failure issue, on third server I've got an abuse report. We have resolved the report already 2 days ago but they turn of our server. Clients got frustrated. One of my client filed a complaint in Cyber Crime against me and claiming 3.5 million due to his business loss because of server downtime. I need to discuss this issue on call directly the number they have provided on website is always available for voice mails only. Such a pathetic service I have ever used.
22 januari 2025
Omdöme utan inbjudan
Svar från OneProvider.com
Dear Muhammad,
I have reviewed the ticket history, and it appears that the issues raised were all related to activities originating on your side and were not genuine technical problems.
Furthermore, I would like to point out that this is not the first instance of abuse involving phishing, spamming, and the use of our servers for brute force or hacking attempts. This is the primary reason your server was not reinstated. Over the past two weeks, there have been 9 reported cases of abuse across your two servers, which is a significant number and exceeds acceptable thresholds.
As we have previously mentioned in multiple tickets, our support services do not include call center operations. The provided number is for voicemail purposes only and is intended for urgent matters.
We hope you understand that violating our Terms of Service is not permissible, and we cannot compromise on this.
Thank you for your understanding, and we trust you appreciate our position on this matter.
Wishing you a great day ahead!
Great Service
20 januari 2025
Omdöme utan inbjudan
Svar från OneProvider.com
Dear Milan,
We are delighted to hear that you’re enjoying our servers! Should you encounter any issues, please don’t hesitate to reach out to our support team. We are always happy to assist you.
Wishing you a wonderful day (or evening)!
Warm regards,
mostly good
mostly good, can't complain
been using some low end dedics in paris
don't know yet how it would behave under a heavy live load
will be keeping updates
17 januari 2025
Omdöme utan inbjudan
Svar från OneProvider.com
Hello,
Thank you for sharing your feedback! We're glad to hear that our budget-dedicated servers in Paris are meeting your expectations so far.
Of course, we have a variety of configurations ranging from budget to high-end configuration so we highly encourage you to contact our sales team if you need a customized solution in the future for heavier tasks. They will be more than happy to assist you in finding a configuration that suits your needs.
Feel free to reach out anytime!
Warms regards.
OneProvider.com
OneProvider.com : Un service à haut risque pour les professionnels
OneProvider.com n’est rien de plus qu’un simple revendeur de services proposés par de véritables fournisseurs. Ils ne possèdent aucune infrastructure propre et se contentent de revendre des serveurs appartenant à d’autres entreprises. Cette pratique, loin de garantir un service fiable, expose les utilisateurs à une série de problèmes majeurs, notamment lorsque des incidents surviennent.
1. Des délais interminables et une absence de support réactif
Lorsqu’un problème survient sur une machine, attendez-vous à un véritable parcours du combattant :
Les pannes ne sont pas résolues en quelques heures, mais prennent des jours, voire des semaines, pour obtenir une solution.
Le support technique agit comme un intermédiaire entre vous et le véritable fournisseur, créant un effet de "téléphone arabe". Cela entraîne des délais de réponse interminables et une gestion chaotique des incidents.
En cas de panne, OneProvider ne propose aucun dédommagement, même si votre activité subit des pertes de production conséquentes.
2. Du matériel obsolète et peu fiable
OneProvider met à disposition des serveurs en fin de vie, souvent obsolètes et extrêmement fragiles. Ces machines, comparables à du cristal, tombent fréquemment en panne. Les conséquences sont désastreuses :
Perte de données critiques.
Temps de production gaspillé.
Le remplacement n’est pas immédiat : ils vous remboursent le serveur défectueux, mais vous devez recommander un nouveau serveur, et recommencer toute l’installation à zéro.
Même lorsque vous commandez un serveur, les disponibilités affichées sur leur site sont souvent mensongères. Après avoir payé, il n’est pas rare d’être informé que le serveur n’est pas disponible et qu’il faudra attendre plusieurs jours, voire des semaines.
3. Une politique d’entreprise douteuse
OneProvider se limite à jouer le rôle de boîte aux lettres pour d’autres entreprises. Leur adresse officielle, au 3275 Av Francis-Hughes, Laval, QC H7L 5A5, Canada, héberge une multitude de compagnies similaires, illustrant leur modèle d’affaires basé sur la sous-traitance.
Cette situation est aggravée par leur incapacité à respecter leurs propres engagements contractuels. Par exemple :
Si un serveur tombe en panne dès la première installation, il n’est pas automatiquement remplacé.
Le client est renvoyé à un processus de remboursement, perdant ainsi un temps précieux.
4. Un service totalement inadapté aux professionnels
Pour les professionnels, OneProvider représente un risque majeur :
Aucune garantie de service fiable.
Absence de support technique efficace et rapide.
Perte de temps et d’argent.
Les incidents fréquents et leur gestion désastreuse rendent cette société totalement inapte à répondre aux besoins d’une activité professionnelle. En confiant vos données et votre infrastructure à OneProvider, vous exposez votre entreprise à des risques considérables.
Conclusion : Évitez OneProvider à tout prix
OneProvider.com est une entreprise à haut risque qui ne respecte pas ses engagements et met en péril les activités de ses clients. Si vous cherchez un service professionnel, fiable et réactif, il est fortement recommandé de vous tourner vers des fournisseurs ayant une infrastructure propre et des garanties solides.
1 november 2024
Omdöme utan inbjudan
Svar från OneProvider.com
Bonjour Monsieur Madoff Bernard,
Nous espérons que vous allez bien.
Nous souhaitons répondre à vos remarques de manière claire et transparente :
1. Accès aux serveurs et délais en cas de panne
En tant que revendeur de services, comme précisé sur notre site web, il est vrai que nous n’avons pas un accès physique direct aux serveurs. Cela limite notre capacité à prévoir ou accélérer certains délais en cas de panne. Toutefois, notre équipe technique reste disponible 24 heures sur 24, 7 jours sur 7, pour vous accompagner dans la résolution des problèmes.
Concernant le dédommagement, nous notons que vous reconnaissez en avoir déjà reçu un dans votre message.
2. Qualité des serveurs et gestion des données
En ce qui concerne la qualité des serveurs, nous comprenons votre préoccupation. Cependant, comme pour tout matériel informatique, des serveurs plus anciens sont naturellement plus sujets à des défaillances que des modèles récents. Nous vous recommandons donc de considérer ces éléments lors de vos choix futurs.
Quant aux pertes de données, nous rappelons que notre offre repose sur un système entièrement géré par vous. Il est donc essentiel de mettre en place une solution de sauvegarde régulière pour sécuriser vos données.
3. Livraison et disponibilité des serveurs
Nous assumons pleinement la responsabilité des retards ou erreurs pouvant survenir lors de la livraison des serveurs. Ces problèmes peuvent parfois être liés à des erreurs humaines ou à une gestion imprévue de nos stocks. Nous vous présentons nos excuses et faisons le nécessaire pour réduire ces situations à l’avenir.
4. Localisation des bureaux et remplacement des serveurs
Nos bureaux sont situés dans un édifice commercial partagé avec d'autres entreprises. Cependant, ces dernières n’ont aucun lien avec notre domaine d’activité ou nos services.
Concernant le remplacement des serveurs, lorsque le modèle souhaité n’est pas disponible en stock, nous comprenons que cela puisse engendrer des désagréments. Nous travaillons activement à améliorer nos processus logistiques pour limiter ces cas.
En conclusion
Nous prenons bonne note de vos remarques et mettons tout en œuvre pour améliorer la qualité de nos services. Votre satisfaction reste au cœur de nos priorités.
Nous vous remercions pour votre patience et restons à votre disposition pour toute autre question ou demande.
Excellente journée à vous !
Detta är Trustpilot
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